european standards on recreational diving services

European Standards on recreational diving European Standards on recreational diving servicesservices

Martin Denison

ISO & EN Standards

www.euf-certification.orgMartin Martin DenisonDenison• Martin Denison

- started diving in England in 1968- studied sports at Vienna University- was responsible for Instructor Training in the Austrian Federation

(1982 – 1994)- teaches SCUBA at Vienna University Sports Institute since 1974 - completed numerous Instructor or Instructor Trainer courses

(ANDI, CMAS, DAN, PADI, SSI, TDI,)- represents SSI in Austria and at a European level (RSTC, EUF)- member of EUF Board of Directors (treasurer)

• CEN & ISO- Initiated an Austrian Work Group which made Austria the first

European country to have National Diving Standards - Convenor of CEN TC 329/WG3 “Recreational Diving Services“, - Chairman of ISO TC 228/WG1 “Recreational Diving Services “

• Auditor for EUF Certification Body

ISO & EN Standards

www.euf-certification.orgUnderstanding the concept of QualityUnderstanding the concept of Quality

Quality exists, when the price is long forgotten. [Fredrick Henry Royce]

ISO & EN Standards

www.euf-certification.orgWhat is Quality?What is Quality?

90 % of customers who are dissatisfied with the quality of a service (product) will refrain from buying the

service (product) again.

Only of the dissatisfied customers complain about lacking quality Each of these

customers will tell an average of 10 to 20 people about his discontent

ISO & EN Standards

www.euf-certification.orgWhat is Quality?What is Quality?

Qualitydegree to which a set of inherent characteristics fulfils requirements

[ISO 9000:2000]

Customers point of viewQuality means: Meeting customers expectations.

Loyal CustomersThe customers come back, not the product.

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ISO & EN Standards

www.euf-certification.orgBasics on StandardsBasics on Standards

Applying Standards

ISO & EN Standards


What is a standard in the context of voluntary standardisation?• A document

• with which compliance is not mandatory

• which is available to the public

• approved and issued by a recognized body

• which lays down rules for activities or their results,

• which defines the state-of-the-art,

• is intended for common and repeated application.

ISO & EN Standards

www.euf-certification.org

MSZTSUTN

30 Members30 Members

PKN

SIST

LSTLVSEVS

CYS

Association set up to manage the cooperation among the national standards bodies of the countries of Europe.

COMITÉ EUROPÉEN DE NORMALISATION

ASRO

BDS

ISO & EN Standards

www.euf-certification.orgISOISOInternational Organisation for Standardisation

• ISO is the world’s leading developer of International Standards.

• ISO standards are designed to be implemented worldwide.

www.iso.org

ISO & EN Standards


Delegates of other

countries, liaison

organizations

science

consumers

companies

public authorities

Standardizationprocess

nationalmirror

committee

CEN/ISOTechnicalCommittee

Reports&

Papers

Delegate(s)

ISO & EN Standards


Implementation of European StandardsCEN member countries are obliged to implement European Standards by giving them the status of national standards.

ISO & EN Standards

www.euf-certification.orgStandards and substitutes Standards and substitutes -- status / opennessstatus / openness

status of the document

e.g.company standards

Legislation & mandatory regulations

n o

t p

u b

l i c

l y

a v

a i l

a b

l e

Standards

Publicly availablespecifications

informa- recommendation strong pressure to mandatorytive only apply the document

Reference to standards by regulations

ISO & EN Standards

www.euf-certification.orgThe Greek Law on DivingThe Greek Law on Diving

ISO & EN Standards

www.euf-certification.orgStandards on Recreational DivingStandards on Recreational Diving

ISO & EN Standards


•Variety of different training service providers on the market.

•Standardization is important for recreational activities, such as diving, for which training and experience are essential for the participants to be able to carry out the activity safely

Objectives of Standardisation

ISO & EN Standards


Objectives of StandardisationFor the Scuba Diver• quality and safety for an activity which demands

proper training

• consumers make informed choices

• internationally recognised diver qualifications

For the Scuba Professional• international qualification for instructors

• benchmark for training organisations to prove compliance with the “State-of-the-Art"

• raised standards and credibility within the diving industry

ISO & EN Standards

www.euf-certification.orgCEN TC 329 CEN TC 329 ““Tourism ServicesTourism Services””

Scope•Standardization of terminology and specification of facilities and services

including tourism related recreational activities

Objectives• improve consumer information within the travel industry

• better transparency of the market

• businesses will be able to market their services more effectively

• specifying minimum standards for service quality

ISO & EN Standards


Working Groups•WG 1 “Hotels and other types of

tourism accommodation”

•WG 2 “Travel agencies and tour operator”

•WG 3 “Recreational Diving services”

•WG 4 “Language study tours”

•WG 5 “Tourist guiding services”

EN 14153-1:2003 Training of scuba divers - Part 1: Supervised DiverEN 14153-2:2003Training of scuba divers - Part 2: Autonomous DiverEN 14153-3:2003 Training of scuba divers - Part 3: Dive Leader

ISO & EN Standards








EN 14413-1:2004Training of scuba instructors - Part 1: Level 1EN 14413-2:2004Training of scuba instructors - Part 2: Level 2

ISO & EN Standards








EN 14467:2004Requirements for recreational scuba diving service providers

ISO & EN Standards

www.euf-certification.orgInternational StandardisationInternational Standardisation

ISO TC 228 “Tourism and related services”

ISO & EN Standards

www.euf-certification.orgISO TC 228/WG 1ISO TC 228/WG 1

EN 14153-1:2003

EN 14153-2:2003

EN 14153-3:2003

EN 14413-1:2004

EN 14413-2:2004

EN 14467:2004

ISO 24801-1:2007

ISO 24801-2:2007

ISO 24801-3:2007

ISO 24802-1:2007

ISO 24802-2:2007

ISO 24803:2007

2007

ISO & EN Standards

www.euf-certification.orgISO TC 228/WG 1ISO TC 228/WG 1

Forthcoming work for ISO TC 228/WG 1• ISO/FDIS 11121 “Recreational Diving Services — Requirements for introductory

scuba experience programmes”

• ISO/FDIS 11107 “Recreational Diving Services — Requirements for enriched air nitrox training programmes”

ISO & EN Standards

www.euf-certification.orgScuba Diver and Instructor TrainingScuba Diver and Instructor Training

ISO & EN Standards


Dive Centre

StandardsStandards

Service provider – EN 14467/ISO 24803• Common requirements• Service: Training of scuba divers• Service: Guided dive for certified divers• Service: Rental of equipment

Training of divers – EN 14153/ISO 24801• Profile of qualification• Information provision• Course Procedures• Training parameters

Training of instructors – EN 14143/ISO 24802• Job profile• Prerequisites• Course procedures• Instructor trainers• Certification procedures

Training Organisation

ISO & EN Standards

www.euf-certification.orgScuba Diver TrainingScuba Diver Training

Training of divers – EN 14153• Profile of qualification • Information provision• Course Procedures• Training parameters

Profile of Qualification• 3 parts standard • Level 1 “Supervised Diver”• Level 2 “Autonomous Diver”• Level 3 “Dive Leader”• Competencies for each level

ISO & EN Standards


ISO & EN Standards



Information provision• prerequisites and qualification requirements• equipment requirements• costs• insurance requirements• limitations of eventual qualification• scope of the training course• course procedures• means and methods for assessment• criteria for successful completion

ISO & EN Standards


ISO & EN Standards



Course Procedures• Required theoretical knowledge

• Equipment• Physics of diving• Dive planning• Medical problems related to diving• Dive environment

• Required scuba skills• Confined water scuba skills• Open water scuba skills

• Assessment

ISO & EN Standards



Training Parameters• Duty of care of staff• Supervision• Group size• Sequence of training elements• Environmental conditions

ISO & EN Standards


ISO & EN Standards


The implementation of the above requirements are the responsibility of the dive centre/scuba instructor!!

ISO & EN Standards


Dive Centre

StandardsStandards





ISO & EN Standards

www.euf-certification.orgScuba Instructor TrainingScuba Instructor TrainingInstructors – EN 14143• Job profile• Prerequisites• Course procedures• Instructor trainers• Certification procedures

Job Profile• 2 Part Standard• Part 1: Scuba Instructor assistant• Part 2: Scuba Instructor• Competencies

ISO & EN Standards

www.euf-certification.orgScuba Instructor TrainingScuba Instructor Training

ISO & EN Standards

www.euf-certification.orgScuba Instructor TrainingScuba Instructor Training

Instructors – EN 14143• Job profile• Prerequisites• Course procedures• Instructor trainers• Certification procedures

Prerequisites• Prior qualification• Experience• Health requirements

ISO & EN Standards

www.euf-certification.orgScuba Instructor TrainingScuba Instructor TrainingInstructors – EN 14143• Job profile• Prerequisites• Course procedures• Instructor trainers• Certification procedures

Course Procedures• Required theoretical knowledge• Personal scuba skills• Theoretical teaching skills• Teaching and supervision of scuba skills• Emergency procedures

ISO & EN Standards

www.euf-certification.orgEUF EUF CertificationCertification

•EUF Certification of training system/training organisations

•Register of certified training systems/organisations:- See: www.euf-certification.org

ISO & EN Standards

www.euf-certification.orgCertification Certification –– How it works!How it works!Example:

PADI

ISO & EN Standards

www.euf-certification.orgService ProvidersService Providers

ISO & EN Standards

www.euf-certification.orgScuba Diver and Instructor TrainingScuba Diver and Instructor Training




Dive Centre


ISO & EN Standards


Service provider could also be a number of dive centres under the same ownership and/or a live aboard.

ISO & EN Standards


Service provider – EN 14467• Common requirements• Service: Training of scuba divers• Service: Guided dive for certified divers• Service: Rental of equipment

Common requirements• Information to be provided

• prior to provision of the service• information during service provision

• Risk Assessment• Emergency equipment and procedures• Diving Equipment• Documentation

ISO & EN Standards


ISO & EN Standards


Service provider – EN 14467• Common requirements• Service: Training of scuba divers• Service: Guided dive for certified divers• Service: Rental of equipment

Training of scuba divers• Prerequisites• Training locations

• Theory teaching facilities• Dive sites

• Staff

ISO & EN Standards


ISO & EN Standards


Service provider – EN 14467• Common requirements• Service: Training of scuba divers• Service: Guided dive• Service: Rental of equipment

Guided dives for certified divers• Provision of services to groups• Organised dive• Guided dive• Locations• Staff

ISO & EN Standards


ISO & EN Standards


Service provider – EN 14467• Common requirements• Service: Training of scuba divers• Service: Guided dive• Service: Rental of equipment

Rental of equipment• Service• Diving equipment• Staff

ISO & EN Standards


ISO & EN Standards

www.euf-certification.orgEuropean Underwater FederationEuropean Underwater Federation

•The EUF represents all the most important commercial Training Agencies Recreational Scuba Training Council (RSTC) representing PADI, SSI etc. and almost all the European Diving FederationsBSAC, VDST etc.

•EUF is the highest level European diving organisation and is recognised by the EU Sports Unit in Brussels

ISO & EN Standards

www.euf-certification.orgEuropean Underwater FederationEuropean Underwater Federation

•The EUF represents:

• 3.000.000 divers

• 5.000 dive clubs

• 1.000 dive centres

• 60.000 diving Instructors

ISO & EN Standards

www.euf-certification.orgTraining OrganisationsTraining Organisations

•Over 50 alone in Germany !!

•Some bad peas in the pod.

•Anybody can issue C-cards - one diver did hundreds of dives with a self made ICD card (ICD = I Can Dive !)

•All will SAY they fulfill the Standards.

ISO & EN Standards


Validation of StandardsThe European Standards define the state of the art for safety and quality of scuba diver and scuba instructors training services.

This created a need to establish a validation and certification process for training organisations/dive centres wishing to claim certified compliance with the European Standards.

ISO & EN Standards

www.euf-certification.org3rd party Certification3rd party Certification

• How can a training organisation prove credibly that their training meets the requirements of the standards?

• How can the consumer be sure that the requirements of the standards are fulfilled by a training organisation?

The European Standards define the State-of-the-Art for safety and quality of training services.

Certification means that an independent body confirms that a service has been tested and that its quality is subject to permanent surveillance.

ISO & EN Standards

www.euf-certification.orgEUF Certification Int.EUF Certification Int.

European Underwater Federation (EUF) Certification International


european standards on recreational diving services

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