EuropeanInformation DevelopmentConferenceRhein-Main-Hallen,Wiesbaden, Germany19th–20th November 2003

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EIDC 20032

➔ Welcome

W E L C O M E T O T H E E U R O P E A N

I N F O R M A T I O N D E V E L O P M E N T C O N F E R E N C E !

This year, the first European Information Development Conference

will take place. This conference is the first large scale event spon-

sored by TCeurope, the European umbrella organisation for tech-

nical communicators founded in 2002.

The conference is also the first European conference for technical

communicators with speakers from a wide range of European countries,

the US and New Zealand. It is organised in co-operation with tekom,

one of TCeurope’s member organisations, and embedded in the tekom

annual conference which is the largest event in this field with more

than 1000 attendees and 65 exhibiting companies. On behalf of TCeu-

rope, I’d like to thank tekom for providing the setting for this European

conference.

Being much more than only a meeting point for technical commu-

nicators all over Europe, the European Information Development Con-

ference is a unique cross-border event where the most up to date infor-

mation and knowledge about the newest technologies, trends and best

practice examples are presented.

Today technical communicators have to work more efficiently, to

produce better quality for an international and increasingly complex

market, and to save time and money at the same time. Therefore, it is

indispensable not only to be an expert in one’s field but also to acquire

and develop management and process-related skills. TC professionals,

university teachers, researchers, service providers, marketing people,

software developers, web designers – they all gather to share experi-

ences, present methods, solutions and products that help to optimise

processes in a multilingual environment. We focus on five special issues

within the field of technical communication: online-help, localisation,

XML, usability and content management.

EIDC attendees are also welcome to attend the presentations of

the tekom conference which will be mostly in German.

We are looking forward to meeting you in this unique conference.

Don’t miss this opportunity to gather with fellow communicators from

all over Europe. It’s worthwhile!

Claus Noack,

President of TCeurope

OnlineHelp Forum . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Localisation Forum . . . . . . . . . . . . . . . . . . . . . . . . . . 5XML Forum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7ContentManagement Forum . . . . . . . . . . . . . . . . . . . 8Usability Forum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

ExhibitionExhibitors Directory . . . . . . . . . . . . . . . . . . . . . . . . . 15

Conference Planner . . . . . . . . . . . . . . . . . . . . . 12

Room Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11How to Attend the Conference . . . . . . . . . . . . . . . . 17Detailed Information . . . . . . . . . . . . . . . . . . . . . . . . 18

Explanation of event types:

FP Presentation within a forum, duration45 minutes including a discussion

WS Workshop, duration 105 minutes

C O N T E N T S

EIDC 2003 3

➔ Initial Orientation

Exhibition Opening Times............................................Wednesday and Thursdayfrom 09:00 hrs until 19:00 hrsFriday from 09:00 hrs until 15:30 hrs

ConferenceOpening Times............................................Wednesday from 09:00 hrs until 18:00 hrsThursday from 08:45 hrs until 16:45 hrs

Registration Counter............................................In the entrance area you will find the registra-tion counter.Opening times: Tuesday: 18:00–20:00 hrsWednesday: 07:30–19:30 hrsThursday: 07:45–18:00 hrs

Registration Form............................................For registration please fill in the enclosed form.You can benefit from reduced fees for earlyregistration! For details, see page 17.

Food and Beverages............................................Lunch and refreshments are included in theattendance fee. Food vouchers are in your con-ference pack. On Wednesday and Thursdaymorning between 7:45 and 10:00, coffee and asnack will be served in the foyer.

Hotels............................................Rooms in several hotels in Wiesbaden have beenset aside. For details on reservations, seepage 18.

Tourist Information Desk............................................If you want to do some sightseeing during yourstay in Wiesbaden, you can ask for informationat the tourist information desk in the foyer.

Internet Station............................................In the foyer you will find a terminal with accessto the internet. You may wish to send or receiveemails.The Internet station is beingprovided free of charge bycognitas GmbH, Ottobrun.

Cash Desk............................................You will find the cash desk next to the registra-tion desk in the foyer area. Conference attend-ees who have booked at short notice and notpaid the attendance fee, can settle their billshere. Tickets for the exhibition and food voucherscan also be purchased here. Visa and MasterCardare accepted.

Conference Office............................................In the foyer near the stairs, opposite the en-trance to Exhibition Hall 1 you will find theconference office. There you can obtain anyfurther information you require about the wholeconference.

Conference Language............................................Presentations are held in English. The EIDC islinked to the tekom conference that takes placefrom Wednesday to Friday. EIDC attendees havefree access to the presentations of the tekomconference. These presentations are mostly heldin German. The programme is available onwww.tekom.de.

Cloakroom and Lockers............................................In the basement a cloakroom and lockers areavailable for a small fee.

Meeting Point............................................In case you wish to get in contact with anotherattendee of the conference or to meet with oneor more colleagues, we have designated a meet-ing point in the foyer area. To establish a contactplease leave your message with the relevantdetails at the conference office. We will display itat the meeting point.

Job Market............................................Are you looking for a new job or do you haveone to offer? We can publish your advert! Pleasehand your advert in to our conference office, ifpossible with your contact details during theconference.

EIDC 20034

➔ OnlineHelp Forum

In the forum for online help developers, you canfind out everything you need to know about thecurrent help standards and tools. Our experts will

present the latest trends, will give you practical tips and will provide a widerange of examples how to produce user-friendly online help.

FP 7 Seven golden rules ofonline Help design

Matthew Ellison, Ringwood Hamshire, UKIn recent years the Help development processhas diversified, with the release of new author-ing tools and delivery technologies. However,there are certain key principles of online Helpdesign that remain constant. This session ex-plains these golden rules, and shows you how toapply them. You’ll learn about designing context-sensitive access, what makes a great index, howto prevent users getting lost in Help, when toprovide images and screenshots, how to ensurethat your Help answers your users questions, andmuch more!MI, 09:45, Room 2

FP 8 Evaluating the Usability ofSoftware User Guides:A Pilot Study

Jody Byrne, Dublin City University, Centre forTranslation & Textual Studies, Dublin, IrelandThe purpose of this paper is to describe a pilotstudy conducted to evaluate the usability ofsoftware user guides. The study involved thecreation of two versions of a software user guideeach with different linguistic features. This paperdescribes the methodology, preparations, meth-ods and data collection techniques employed.The rationale for the study will be discussed anda number of previous studies will also be men-tioned. The paper discusses the experimentalprotocol as well as the findings and problemsencountered.➔ The presentation is addressed to UsabilitySpecialists, Technical Writers, Technical Transla-tors/Localisers, Software Developers, TrainingManagers.MI, 11:15, Room 2

Key NoteFP 1 The future of Help? Nine trends in online user assistance.Ellis Pratt, Cherryleaf, Ashford Middlesex, UKWhilst applications are becoming more complex, many people believe that online user assist-ance has not changed much since WinHelp was introduced with Windows 3. This is a misconcep-tion. There have been many developments in this field aimed at increasing end-user productivityand satisfaction. During March and April 2003, Cherryleaf carried out an online survey into thecurrent trends in technical communication. In this presentation, we will look at (in no particularorder) nine of the most significant trends in online user assistance, and look at how widely theyare being used at the moment. Depending on your situation you may wish to include some or allof these into your solution.MI, 08:30, Room 1

FP 9 Getting information to yourcustomers: A comparison oftechnology options fordelivering online information(Help), via the desktop and/orbrowser.

Michael Hamilton, eHelp Corporation, San Diego, USAThis presentation will provide an overview of thedelivery technologies currently available to theinformation professional, and when each isappropriate. An overview of key technologiesused with HTML-based systems, including HTML,CSS, JavaScript, DHTML, and XML will be exam-ined, as well as how these technologies interact.➔ This presentation is addressed to Informationdevelopers who develop online Help or otherforms of electronically delivered information.MI, 13:45, Room 2

FP10 Online Help: It’s Online,But Does It Help?

Dr. Matthias Hattemer, dokay GmbH,Freiburg,Germany,Michael Enderstein, BfTK, Reinfeld, GermanySoftware manuals were once almost exclusivelywritten to answer anticipated user questionsconcerning specific software features. But stand-ardized user interfaces are causing a substancialshift in the questions users have towards func-tional overview, workflow optimization, andspecial topics, thus necessitating detailed onlinehelp. Today, software manuals and online helpare rapidly becoming complementary informa-tion components which depend on sound con-cepts and require media-conform presentation!We will take a look at how software documenta-tion is changing from a passive informationarchive into an active knowledge instrument.➔ The presentation is addressed to techwriters,translators, management personnel concernedwith technical communication.MI, 15:00, Room 2

FP11 IndexingOnline Information

Paula Berger, Paula Berger Consulting, Reading,USAGood indexes allow users to easily find andretrieve the information they need.This session presents concepts and skills to helpyou develop clear, concise, and useful onlineindexes. We’ll focus on the process of indexing,so you can apply these lessons to any authoringapproach. You’ll learn why you need standardsfor your index, how to select keywords, how touse cross-references most effectively, and more.We’ll show examples of both good and badpractices from commercial Help systems.MI, 15:00, Room 1

FP12 How Users Access Online Help– Problems and Strategies

Werner Schweibenz, Universität des Saarlandes,Saarbrücken, GermanyAccessing online help is a problem. Researchindicates that users have problems finding thehelp information they need. For accessing helpinformation in manuals users apply certainstrategies to cope with access problems. Dousers face similar problems and apply similarstrategies when accessing online help? Based onthe results of a usability study,• Access problems are described and analyzed,• Access strategies are identified,• Solutions for improving access to online help

are suggested.➔ The presentation is addressed to authors ofonline help, index designers, quality managers.MI, 16:30, Room 2

FP13 From WinHelp to WebHelp.An overview and comparisonof more than 100 helpauthoring tools

Robert Meijer, Affixion BV, Heemstede,The NetherlandsFrom the release of the first edition of WinHelpfor Windows 3 in 1990 online helpfiles were asuccess. Driven by the success of online help andthe free presence of display facilities for helpfilesin the Windows environment a growing numberof individuals and companies tried to get afoothold in the supply of help authoring tools(HAT’s). The help authoring community becamean area where technical writers and program-mers had to come together. This talk will dealwith the large variety of HAT’s that has beenavailable over time, their characteristics, evolu-tion and for many their downfall. The tools stillavailable will be compared and checked forusefulness in the technical writers community.➔ The presentation is addressed to technicalwriters that are or will be creating types ofonline help and have an interest in the historyand trends in online help.MI, 17:30, Room 2

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WS 1 Practical guidelines forselecting a Help authoring tool

Matthew Ellison, Ringwood Hamshire, UKChoosing the most appropriate tool for yourspecific Help authoring needs is critical. Thewrong decision can be extremely costly in termsof wasted time and effort. This workshop guidesyou through the decision-making process. Itexplains how to identify your own priorities forfeatures, and how to ensure that your chosentool complements your authoring workflow. Theworkshop also describes the main characteristicsof each of today’s leading tools and gives you aset of key criteria that you should use for makingyour selection.MI, 13:45, Room 8MI, 16:30, Room 8DO, 08:45, Room 8

➔ Localisation Forum

Key NoteFP14 Localization. What is the big deal?Ulrich Henes, The Localization Institute Inc., Madison, USALocalization is often seen as little more than translation and management has a hard timeunderstanding why localization costs so much and why it takes so long. Localization is thecritical catalyst in the transformation of a domestic into a global enterprise. It affects everyaspect of running a business and poses major challenges to all levels of management. Yet thattransformation is often driven by a manager that has little power in the organization.This key note address analyzes how various departments of a company are affected by localiza-tion and offers strategies on how to manage the changes that are required to become the kindof enterprise that can take full advantage of opportunities offered by the global market.➔ The presentation is addressed to CEOs, Sales and Marketing Executives, Localization Manag-ers, Localization Project Managers, Technical Writers.MI, 08:30, Room 3

If manufacturers want to compete on theinternational market, their products have tomeet the demands of the target markets. In this

forum, you will find out everything you need to know about the internation-alisation of software and products, from new technologies to the manage-ment of localisation projects.

FP19 Unicode:Core concepts in action

Asmus Freytag, The Localization Institute / TheUnicode Consortium, Seattle, USAThe presentation highlights in a visual andconcrete way, some of the fundamental aspectsof the Unicode Standard. It gives answers andbackground information to these questions:• How does Unicode encode characters?• How are characters handled inside the compu-

ter? (Using examples from simple and complexlanguages).

• What makes Unicode different from othercharacter sets?

• Where do users meet Unicode characters?➔ This presentation is very visual and accessible;it is suitable for anyone curious about Unicodeand its characters.MI, 09:45, Room 4

FP20 Collaborate, Automate,Optimise – Collaborative vs.Deterministic Workflow

Nick In’t Ven, TRADOS GmbH, Brüssel, BelgiumUnder constant pressure to cut costs, translationdepartments and service providers alike havebeen looking towards workflow technology tofurther streamline and automate translationproduction processes. The presenter will arguethat not deterministic, but collaborative work-flow technology is the most suitable paradigmfor achieving this goal and addressing complextranslation production challenges in a cost-effective manner.➔ The presentation is addressed to DepartmentHeads, Project Managers & Coordinators, CATspecialists.MI, 11:15, Room 4

FP21 Machine Translation MakesPerfect Business Sense

Jaap van der Meer, Cross Language N.V., Gent,BelgiumGrowing volumes of information and an ever-faster pace of doing business, at home andacross borders, make automatic real-time trans-lation an economic necessity for many corpora-tions. Machine Translation sounds like a curse tosome and a fantasy to others. And yet manycorporations are realising tremendous benefitsby integrating MT and other language technolo-gies into their localisation processes, Intranetsand customer support and e-commerce sites. Thispresentation will focus on implementation mod-els and ROI scenarios of deploying machinetranslation with references to large corporationsbenefitting from MT.➔ This presentation is aimed at decision makersand decisions influencers in corporations andinstitutions with regard to the use of technology,in particular natural language processing andtranslation technologies.MI, 13:45, Room 4

EIDC 20036

FP22 LexTerm: Enhancing TranslationMemory Systems withtechnical bilingual Dictionaries

Dr. André Le Meur, Université Rennes UFRSciences Sociales, Rennes-Cedex, FranceLast year, was introduced in a tekom’s workshopthe idea of mapping lexical structures ontoterminological ones in order to add useful func-tionalities for technical writing and translationwork as far as they use Translation MemorySystems. This paper will go further by presentingan industrial application of this idea and theXML ISO standards for linguistic resources whichare taken into account. Stress will be put on theintegration of this technique in the workflow ofa well known publisher, on the technical aspectsof the bilingual collections conversion, and on itsimplementation by two major TMS companies.➔ This presentation is addressed to translators,technical writers involved in multilingual datamanagement, software managers.MI, 13:45, Room 3

FP23 Localization ProjectManagement

Dr. Ursula Marmé, L&L Languages Live!Gesellschaft für Lokalisierung, Bonn, GermanyLocalization Project Management covers a widearea of tasks and requires quite a few skills invarious areas. Three main areas can be identified:technical skills, financial skills, and communica-tion skills. The talk will offer a desciption of eachof these areas. Also, history, development andpresent state of the “art of Localization ProjectManagement” will be discussed with a view onpotential future developments and the establish-ment of Localization Project Management as awell-defined career opportunity for translatorsand technical authors.MI, 15:00, Room 4

FP24 Managing Vendors – BasicConcepts and Success Factors

Bettina Reichart, Oracle, Worldwide ProductTranslation Group, München, GermanyThe presentation will explore some milestones invendor management, including:• What to outsource and why?• Scope and level of integration with vendors/

vendor networks• Vendor selection and setup• Production and success criteria• Shared growth and transfer of knowledge• EvaluationThe focus of the presentation will be on businessrequirements rather than production processes.MI, 16:30, Room 4

FP25 Going global without losingyour way – a survival guide fortechnical authors

Tina Hoffmann, Pathtrace Engineering Systems,Reading, UKLocalisation can be a minefield, particularlywhen you are new to it. This case study outlinesthe challenges faced by a medium sized UK-based software company that decided to “goglobal” and expand into mainland Europe andAsia. The presentation will take you through thewhole localisation process, from creating flexiblesystem architecture to negotiating with localisa-tion vendors. We soon found that successfullocalisation starts with a critical look at theEnglish source and that tight project manage-ment is of vital importance when working inseveral languages simultaneously.➔ This presentation is addressed to technicalauthors and online help developers responsiblefor developing multilingual product information.MI, 17:30, Room 4

WS 2 How to find the righttranslation tool

Angelika Zerfaß, Translation Tools Consultant,Wachtberg, GermanyToday there is no way around translation tools.Translation memory tools, terminology manage-ment tools, terminology extraction tools, projectmanagement tools and so on. But how to findthe tool that suits best one’s needs and require-ments? This workshop will give an overview ofsome of the tools available in the localizationbusiness and the criteria that should be takeninto account when selecting any one of them.➔ The workshop is addressed to translators,project managers and translation departmentswho are looking for an overview of the availabletechnology and some tips on the evaluationsteps for tool selection.MI, 13:45, Room 9 (Workshop in English)MI, 16:30, Room 9 (Workshop in German)DO, 08:45, Room 9 (Workshop in German)

EIDC 2003 7

A meeting point for everybody who uses XML every day atwork, or who is planning to use it. Here, you will find outeverything you need to know about the application of thistechnology. Find out how to edit XML-based texts, convert

data records, exchange and manage large document volumes and publish cross-media documents.

➔ XML Forum

Key NoteFP26 XML vocabularies for technical documentation – standardization or

evolution?Dr. Peter Fankhauser, Fraunhofer IPSI, Darmstadt, GermanyWhile XML has gained tremendous momentum far beyond its SGML roots in technical documen-tation, the lack of standardized XML vocabularies is often perceived as a major obstacle toproductive and future proof deployment of XML. This talk will illustrate how vocabularies canevolve, interoperate, and stabilize driven by the production process rather than by standardiza-tion, and devise a few simple guidelines to help choosing and adapting existing vocabularies tobring XML to productive use.➔ The presentation is addressed to technical writers and decision makers in the field of techni-cal documentation.MI, 08:30, Room 5

FP28 Visual XLIFF – The emergingstandard designed for theLocalization Industry

Tony O’Dowd, Alchemy Software DevelopmentLtd, Dublin, IrelandHigh-quality translation of software applicationsis crucial to the successof multi-nationalcompanies. Today’s highly competitive marketsrequire solutions that lower overall costs,educing time-to-market and improving quality.XLIFF meets these requirements head-on. Usinga highly structured and scalable XML framework,it provides the means to represent applicationuser interface elements.Using an intuitive XML vocabulary, it compli-ments the work of localization engineers helpingthem work more efficiently, reducing the com-plexity of the localization workflow.MI, 13:45, Room 5

FP32 Multiple Source Publishing –an antagonism?

Dr. Walter Fischer, Fischer ComputertechnikGmbH, Radolfzell, GermanyThe most common used information in technicaldocumentation are text, graphics, product data,part lists, etc. which are typically not from onesingle source. There are a lot of different sourcesfor such kind of information i.e. engineering,CAD-Systems, Graphic-Applications, ERP-Sys-tems, Excel-Tables or other data base systemslike Oracle, SQL-Server, Access and existingtechnical documentation. The presentation willdiscuss a new and efficient method and toolhow to generate from all these different sourcesmedia independent XML-instances. This generat-ed XML-objects are used for publishing print

media as well as online media. We will show youa way how single source publishing is possible inspite of multiple data sources.➔ The presentation is interesting for all whowant to generate documents via “press button”,looking for solutions and tools, information-engineers, Authors, CEO’s, maintenance engi-neers.MI, 09:45, Room 6

FP33 Cost Savings in Combing XMLDocument Management andTranslation ManagementSoftware – A Case Study

Dr. Klemens Waldhör, Heartsome Europe GmbH,Roßtal, GermanyBudgets of Euro 1 to 2 million with an imple-mentation period of 1 to 2 years have discour-aged most enterprises to opt for XML-basedtechnology in their documentation management.Truly, it takes too much money and time to geton board the XML boat of efficiency; however itis effective in generating revenue and cuttingcost. The key is to think simple and choose theright approach combined with proper translationsoftware. A case study is presented which provesthat cost and time savings of 70 % are possible.➔ The presentation is addressed to Translators,Translation project managers and documentsystem managers.MI, 11:15, Room 6

FP34 The Use of XMLin Localization

Paul Trotter, Author-IT Software Corporation Ltd.,Albany, Auckland, New Zealand,Hans-Günther Höser, WH&P, Sophia AntipolisCedex, FranceThe increased use of markup languages andexchange standards continues to benefit thelanguage industry. The presentation includes acase study: The use of XML to build a bridgebetween Single Sourcing CMS environment(AuthorIT) and a localization workflow system.➔ The presentation is addressed to documenta-tion managers, technical writers, localizationmanagers, project managers.MI, 13:45, Room 6

FP35 SVG Programming – GettingStarted with WebDraw orXStudio Next

Bärbel Strothmann-Schmitt, Software AG,Darmstadt, GermanyThe new graphic format SVG is a must for almostevery technical writer. If as yet you have notbeen able to delve into the topic but need to getstarted with SVG programming soon, this is theright place for you to look. The presentationshows two quick and easy to handle tools thathelp you on the way in the nick of time.➔ The presentaion is addressed to technicalauthors who need to get started with or areinterested in SVG and are looking for a quickand easy way to tackle the task, with the help ofa tool.MI, 15:00, Room 6

FP36 Adobe InDesign for technicaldocumentation

Albrecht Fischer, Adobe Systems GmbH,Unterschleißheim, GermanyAdobe InDesign sets new standards for profes-sional layout and design. In this session it will bedemonstrated how the support for OpenType,Unicode and XML in Adobe InDesign makes iteasy to create and publish multilingual docu-ments. It will also be shown how the scriptinginterface provides an efficient way to automatecomplex tasks.Adobe InCopy software is a powerful editorialauthoring tool available as part of an integratedpublishing solution that includes Adobe InDesignsoftware. It will be explained how this allows forparallel workflows, where writers and designerscan work simultaneously on one document.➔ The presentation is addressed to decision-makers and technical writers who want to pro-duce publications with elaborate graphics orneed real Unicode support.MI, 16:30, Room 6

EIDC 20038

The content management forum provides youwith information about the efficient use ofcontent management systems. You can also

find out everything about the multilingual dimension of content management,about cross-media publishing, the economic viability of CMS and how you canoptimise your processes with automated workflows.

➔ ContentManagement Forum

Key NoteFP38 Are you ready for content management?Dr. JoAnn T. Hackos, The Center for Information-Development Management, Denver, USAMany organizations have begun to evaluate content management to increase writer productivityand decrease information-development costs. Unfortunately, not every organization is ready topursue content management. We identify six critical factors that must be examined to assessreadiness. Dr. Hackos explains the critical factors and relates them to the Information ProcessMaturity Model (IPMM). The IPMM aids in planning the changes needed to maintain a cost-effective and creative organization.DO, 09:45, Room 4

FP43 Step-by-StepSingle-Sourcing

Elke Grundmann, Comet Communication GmbH,München, GermanyThe volume of information we deal with on adaily basis is increasing. For this reason, we areconstantly looking for solutions that help us toorganize different sources of data or content.Single-sourcing is emerging as one of the mostaccepted methods for handling different formsof information content. But how do we go aboutdevising a single-sourcing scheme? Are complextechniques necessary? Can I reuse existinginformation content? And what about localiza-tion? This presentation covers the basic stepsinvolved in implementing a single-source solu-tion, designed to meet a specific company’srequirements.➔ The presentation is addressed to technicalwriters and managerial staff who want to savetime and money by implementing single-sourc-ing.DO, 11:15, Room 5

FP44 Costs, deadlines, quality levels– Language services as acatalyst for optimisation

Dr. Michael Schaffner, euroscript LanguageServices GmbH, Berlin, GermanyFor legal and marketing reasons, foreign-lan-guage technical documentation must meet highstandards of quality. The right balance has to befound in the “magic triangle” of costs, deadlinesand quality. With Multilingual Content Manage-ment, users can expect high quality along withoptimal punctuality and economy. However,linguistic services are to be seen as an integral

FP37 Added Value Potentials in XML-based Publishing-Workflows

Jürgen Haas, Advent 3B2 GmbH, Konstanz,GermanyXML is not a hype anymore. It’s mature technol-ogy and a widely accepted standard with highregard. However, in many cases you have to findthe answer to the question was the investmentin an XML-based solution worth the money andwhere the additional profit should come from?This presentation shows the real potentialsbehind XML. Not to forget that XML should bethe means to an end not the means in itself.Using practical examples the presentation showshow XML data gets enriched or how you createextra value for your data.➔ The presentation is addressed to decision-makers, system managers and consultants.MI, 17:30, Room 6

WS 3 Heterogeneous XMLVocabularies – living withdiversity.

Dr. Peter Fankhauser, Ingrid Schmidt, FraunhoferIPSI, Darmstadt, GermanyComprehensive Technical Documentation typical-ly involves a variety of sources with differencesin format, structure, terminology, and content.Based on concrete application scenarios thisworkshop will work out how these differencescan be overcome by means of XML. Both, techni-cal factors such as complexity and feasibility, aswell as cost/benefit considerations will be takeninto account.➔ The workshop is addressed to technical writ-ers and decision makers in the field of technicaldocumentation.MI, 13:45, Room 10 (Workshop in English)MI, 16:30, Room 10 (Workshop in German)DO, 08:45, Room 10 (Workshop in German)

part of the CMS process, and language require-ments have to be considered. The presentationwill discuss the most important recommenda-tions.➔ The presentation is addressed to Heads ofTechnical Documentation/Translation, Heads ofProcurement of Services, Heads of IT Manage-ment.DO, 12:15, Room 8

FP45 Challenges and Solutions forMultilingual ContentManagement

Sukumar Munshi, Bowne Global Solutions,Sindelfingen, GermanyDespite the numerous tools and solutions aroundContent Management, multilingual contentmanagement projects remain a challenge. Somecompanies, while reorganizing their publishingprocesses, have adopted content managementsolutions early. Not always with the expectedresults.What is the best way to introduce Con-tent Management Systems? What are the keyconcepts? Which components and tools areneeded? This presentation will also featureGlobalisation Management Systems, Terminolo-gy, Machine Translation and Translation Memo-ries, controlled Languages amongst other topics.We will find answers to the questions listedabove and present actual concepts and solutionsin theory and practice.➔ The presentation is addressed to projectmanagers, everybody interested in the subject.No special knowledge required, knowledge ofXML and translation of advantage.DO, 15:00, Room 5

EIDC 2003 9

FP46 eCollaboration –The Review Cycle made easywith an XML ContentManagement System

Jean Mercedes Hamilton, SPX Valley Forge T.I.S.GmbH, Garching-Hochbrück, GermanyFor many organizations, collaboration meansprinting out documents, reviewing and writingon them, and submitting the marked up papers.This requires massive use of paper, as well as themanpower to collate comments and keep trackof changes. More importantly, paper can be lost.The purpose of this presentation is to demon-strate a new method of electronic documentcollaboration and revision that can be incorpo-rated into an XML authoring system with work-flow.➔ The presentation is addressed to Managers,Project Managers and all people looking tooptimize their review cycles.DO, 16:00, Room 5

FP47 Web site translation using aContent Management System

Bertrand Gillert, Locasoft GmbH, Bonn, GermanyThis is how web site translation is done most ofthe time: translators receive files in Word orExcel format (either copies of the web site orextracted text), rarely the HTML files themselves.Hence translators could delete code, translatetext, which should not be translated, etc. Copy-ing text from Word files back into the HTML filesby non-native speakers could result in seriousmismatches. And web site administrators have tokeep track of every piece of text that gets updat-ed or is created from scratch.➔ The presentation is addressed to Web sitedesigners, authors, translators, web site and ITadministrators.DO, 17:00, Room 5

WS 4 Evaluatingprocess maturity

Dr. JoAnn T. Hackos, The Center for Information-Development Management, Denver, USADr. Hackos will review in depth the InformationProcess Maturity Model (IPMM) and help attend-ees to evaluate the maturity of their organiza-tions. The IPMM describes the eight key practicesthat define process maturity: organizationalstructure, information design, planning, estimat-ing and scheduling, hiring and training, costcontrol, quality assurance, and user understand-ing. The five levels of process maturity assistorganizations in planning organizational change.MI, 13:45, Room 11MI, 16:30, Room 11DO, 15:00, Room 11

In our forum on usability, you can learn everythingabout user-friendly User Interfaces (GUIs), the latestengineering methods and current test and evalua-

tion procedures. Our experts will inform you about the product perspective ofthe users and about user behaviour.

Key NoteFP48 User Centered Design: What, Why and WhenMatthias Rauterberg, Technical University Eindhoven, The NetherlandsUser-centred design (UCD) delivers design principles for those who are responsible for develop-ing interactive software solutions. This approach involves a number of key activities throughoutthe development of the software including realising user-tests, obtaining user-feedback and re-designing. We differentiate between two views to UCD: the product view and the process view.The product view deals with the interaction style (kinds of operations, interaction structure,input/output technique) of a product. With a better understanding of the strengths and weak-nesses of different interaction styles, we can conduct optimal targeted usability evaluations andtests. The process view covers all methodological issues of a UCD approach.DO, 09:45, Room 6

FP52 Multimedia and the Web:Attractive or just Annoying?

Prof. Alistair Sutcliffe,University of Manchester, UKDesigning attractive web sites involves choice ofcontent, selection of appropriate media, andpresenting a clear message. Brand, visual styleand aesthetic design play important roles, whileusability and clear navigation are also essential.Design guidelines for motivating and attractingusers are described, including projecting person-ality by human computer conversations thatinfluence the user’s perception of content. Theeffect of exciting content, aesthetic style andinteractive design on human psychology isreviewed, covering arousal, emotion and atten-tion.➔ The presentation is addressed to WebDesigners, User interface Designers, AcademicResearchers in HCI.DO, 11:15, Room 7

FP53 The actual status of thelegislation in HCI in Europe

Prof. Dr. Christian Stary, Universität Linz, AustriaThe lecture will focus on the effects of regulatingwork practices with interactive technologies. Itwill be discussed how European regulationsshape the design and production of software aswell as work processes. The most influentialdirectives will be traced and revisited in thecontext of user acceptance and economic im-pacts. A summary of lessons learnt will concludethe talk.➔ The lecture addresses interactive systemdevelopers as well as occupational usabilityengineers.DO, 12:15, Room 6

FP54 Creating Personas to Focus onYour Users

Paula Berger, Paula Berger Consulting,Reading, USAThis session provides an overview of the use ofpersonas in a product development environment.It explains how, why, and when personas areuseful,and offers examples of their implementa-tion in various environments. We’ll also lookbriefly at the process of developing personas anddiscuss how you can implement the use ofpersonas with your product team.DO, 12:15, Room 7

FP55 Quantifyingusability

Tim Bosenick, SirValUse Consulting GmbH,Hamburg, GermanyQuantifying usability gets more and more impor-tant. For example, there will be a norm (IEC 62A/403) in the area of medical equipment thatwants usability to be integrated in the develop-ment process; in the telecommunications indus-try, investments in usability are to be controlledand evaluated. This presentation intends to showhow a scheme of usability-metrics can be devel-oped that is independent of a product. A show-case will be included, advantages and possibili-ties to optimise the metrics will be discussed.➔ The presentation is addressed to people whowork on the development of electronic interfacesand their manuals.DO, 15:00, Room 7

➔ Usability Forum

EIDC 200310

FP56 Designing user-friendlyinstructions

Marie-Louise Flacke, Paris, FranceFriendly instructions are essential to the user.Users do not want to read manuals, they want touse the product. When users do open the manualthey are already in trouble: they can’t use theproduct and need help. How to help the users?Providing users with clear instructions will helpthem perform the task they want to do. Clearinstructions are based on: pertinent titles, intro-duction sentences, subject definition, verb pre-ponderance, short and precise sentences, listsand steps. Clear and user-friendly instructionsbenefit to companies as they prevent maintain-ing a costly hotline.➔ The presentation is addressed to technicalwriters, trainers for technical writers.DO, 15:00, Room 8

FP57 From usability to creativeexperience

Annica Bray, Maria Nordmark, WebBrand AB,Skelleftea, SwedenFrom usability to creative experience, whatmakes a user interested? Entertainment, educa-tion or engagement. How to design edutainmentfrom a producer’s perspective where escapismand esthetic aspects have to be considered tosucceed. The user has to get the experience he orshe is expecting to get. A collaboration betweenuniversity and producers will be presented, canfun be measured?➔ The presentation is addresed to Purchasers ofmultimedia productions from production compa-nies, Producers of multimedia, People workingwith usability, End customers.DO, 16:00, Room 7

FP58 From thinking about the userto working with the user

Dr. Jens Manzke, Bernd Figge, Dr. MariaBrielmann, dSPACE GmbH, Paderborn, GermanydSPACE GmbH, a manufacturer of complexsimulation software, invests considerable time ininternal expert groups evaluating its user docu-mentation. The User Documentation departmentexplored two evaluation methods that promiseto be more user-centered and possibly lessexpensive. First they took the opportunity of aUser Conference to talk to users directly andhold a survey. Then a usability test was per-formed, bringing the company’s own employeesand modest test equipment into play. The paperpresents the experience gathered.➔ The presentaion is addressed to technicalauthors, user documentation managers.DO, 17:00, Room 7

WS13 User-Centered Designin Technical Communication

Peter J. Bogaards, BogieLand, RM Bussum,The NetherlandsThe success of any (technical) document isderived from its use. People will use documentsbased upon their needs, wants, and intentions.In this workshop, you will get familiar with theUCD approach and learn how to apply thisapproach in technical communication projects.Several related methods and techniques will behighlighted and discussed as well as organiza-tional issues.MI, 13:45, Room 13MI, 16:30, Room 13DO, 11:15, Room 13

EIDC 2003 11

➔ Room Layout

Forum PresentationsFP 1 The future of Help? Nine trends in online

user assistance. ............................................ 4FP 7 Seven golden rules of online Help design ... 4FP 8 Evaluating the Usability of Software User

Guides: A Pilot Study ................................... 4FP 9 Getting information to your customers ...... 4FP10 Online Help: It’s Online, But Does It Help? . 4FP11 Indexing Online Information ....................... 4FP12 How Users Access Online Help – Problems

and Strategies .............................................. 4FP13 An overview and comparison of

more than 100 help authoring tools ........... 4FP14 Localization. What is the big deal? ............. 5FP19 Unicode: Core concepts in action ................ 5FP20 Collaborative vs. Deterministic Workflow ... 5FP21 Machine Translation Makes Perfect

Business Sense ............................................. 5FP22 LexTerm: Enhancing TM Systems with

technical bilingual Dictionaries ................... 6FP23 Localization Project Management ............... 6FP24 Managing Vendors – Basic Concepts and

Success Factors ............................................ 6FP25 Going global without losing your way ........ 6FP26 XML vocabularies for technical documenta-

tion – standardization or evolution? .......... 7FP28 Visual XLIFF – The emerging standard ........ 7FP32 Multiple Source Publishing –

an antagonism? ........................................... 7FP33 Cost Savings in Combing XML Document

Management and TM Software .................. 7FP34 The Use of XML in Localization ................... 7FP35 SVG Programming – Getting Started

with WebDraw or XStudio Next .................. 7FP36 InDesign for technical documentation ........ 7FP37 Added Value Potentials in XML-based

Publishing-Workflows .................................. 8FP38 Are you ready for content management? .... 8FP43 Step-by-Step Single-Sourcing ...................... 8FP44 Costs, deadlines, quality levels – Language

services as a catalyst for optimisation ........ 8FP45 Challenges and Solutions for

Multilingual Content Management ............ 8FP46 eCollaboration – The Review Cycle

made easy with an XML CMS ..................... 9FP47 Web site translation using a CMS ............... 9FP48 User Centered Design .................................. 9FP52 Multimedia and the Web:

Attractive or just Annoying? ....................... 9FP53 The actual status of the legislation

in HCI in Europe ........................................... 9FP54 Creating Personas to Focus on Your Users .. 9FP55 Quantifying usability ................................... 9FP56 Designing user-friendly instructions .......... 10FP57 From usability to creative experience ....... 10FP58 From thinking about the user to

working with the user ............................... 10

WorkshopsWS 1 Practical guidelines for selecting a

Help authoring tool ..................................... 5WS 2 How to find the right translation tool ......... 6WS 3 Heterogeneous XML Vocabularies –

living with diversity. .................................... 8WS 4 Evaluating process maturity ........................ 9WS13 User-Centered Design in Technical

Communication ......................................... 10

➔ Index

2nd floor.................. 2ndRoom

4Room

3

Room2

Room1

Lunch

Lunch

Gallery

1st (ground) floor.................................. 1st

Room5

Room6

Room7

8 9 10 11 12

ExhibitionHall 1

Restaurant

Foyer

Main EntranceFriedrich-Ebert-Allee

Conference Office

Registration

..........

.......

............

..

Basement..................... BCloakrooms

Toilets..............

.........

.........

14 13

EIDC 200312

Event typesFP Forum PresentationWS Workshop

NoteRoom numbers are indicated in brackets.

➔ Conference Planner

Wednesday

08:30–09:30 FP 1 (1) FP 14 (3) FP 26 (5) Pratt Henes Fankhauser

09:45–10:30 FP 7 (2) FP 19 (4) FP 32 (6) Ellison Freytag Fischer

Visit to Exhibition

11:15–12:00 FP 8 (2) FP 20 (4) FP 33 (6) Byrne In’t Vent Waldhör

Lunch Break

13:45–14:30 FP 9 (2) FP 22 FP 21 FP 28 FP 34 Hamilton WS1(8) (3) (4) WS 2 (5) (6) WS 3 WS 4 (11) WS 13 (13)

15:00–15:45 FP 11 FP 10 Ellison FP 23 (4) (9) FP 35 (6) (10) Hackos Bogaards (1) (2) Marmé Strothmann-S.

Visit to Exhibition

16:30–17:15 FP 12 (2) FP 24 (4) FP 36 (6)Schweibenz WS 1 (8) Reichart WS 2 (9) Fischer WS 3 (10) WS 4 (11) WS 13 (13)

17:30–18:15 FP 13 (2) Ellison FP 25 (4) Zerfaß FP 37 (6) Fank./Schm. Hackos BogaardsMeijer Hoffmann Haas

Thursday

08:45–09:30WS 1 (8) WS 2 (9) WS 3 (10)

09:45–10:30 Ellison Zerfaß Fank./Schm. FP 38 (4) FP 48 (6) Hackos Rauterberg

Visit to Exhibition

11:15–12:00 FP 43 (5) FP 52 (7)Grundmann Sutcliff WS 13

12:15–13:00 FP 44 (8) FP 53 FP 54 (13)Schaffner (6) (7)

Lunch Break

15:00–15:45 FP 45 (5) FP 56 (8) FP 55 (7) Munchi WS 4 (11) Flacke Bosenick

16:00–16:45 FP 46 (5) Hackos FP 57 (7) Hamilton Bray

17:00–17:45 FP 47 (5) FP 58 (7)Gillert Manzke/Brielmann

EIDC 2003 13

➔ Speakers

Berger, Paulanow an independent consultant based in the USand Italy, Paula spent 19 years at SOLUTIONS, atechnical communication training and consultingcompany she co-founded. She developed andran seminars and conferences worldwide. Paulahas given presentations and taught classes ontechnical communication and publications man-agement topics throughout the world. She is aFellow of the Society for Technical Communica-tion. ➔ S. 4, 9

Bogaards, Peter J.With over 15 years of experience in informationdesign, information architecture, and user-centered design, Peter J. Bogaards is a recog-nized leader in the international informationdesign community. He worked for RazorfishEurope and Informaat and was responsible fordeveloping intentional user experiences forclients such as Vodafone and IBM. ➔ S. 10

Bosenick, Timstudy of sociology (with emphasis on methodol-ogy and statistics), freelancer within marketresearch and design agencies, foundation ofSirValUse Consulting GmbH in 2000: consultingon usability, methodology and statistics. ➔ S. 9

Bray, Annicaformer Manager of Paregos, one of Swedensmost awarded web agencies has worked inworld wide projects for Eniro, Ericsson, Skandia,the Nobel Foundation, the Swedish governmentand EU2004. She was responsible for a produc-tion for SEBs showroom at the Hannover exhibi-tion in 2000. ➔ S. 10

Byrne, JodyBA in translation, PgCert. in translation pedago-gy, engaged in PhD research in technical commu-nication, HCI & usability, lecturer in technicaltranslation at Dublin City University, professionaltranslator (DE/ESEN), technical writer & localiser.➔ S. 4

Ellison, Matthewis a UK-based independent trainer and consult-ant specializing in user assistance design, tools,and technology. He has ten years experience ofdeveloping online Help, and is a popular speakerthroughout the USA and Europe. ➔ S. 4, 5

Enderstein, Michael C.is a dual citizen from the US with a good know-ledge of mechanical engineering and excellentGerman language skills. The foreign languagessalesman founded “BfTK” in 1996 as an expert onTM software and is currently extending that exper-tise to authoring tools and online help. ➔ S. 4

Fankhauser, Dr. Peteris a researcher at Fraunhofer IPSI, founder of theXML Competence Center at IPSI, and activemember of the W3C-XML Query working group.His main field of interest is the practical deploy-ment of XML for the integration of heterogene-ous processes. ➔ S. 7, 8

Fischer, AlbrechtDipl.-Volksw., Dipl.-Kfm., Adobe Certified Expert.➔ S. 7

Fischer, Dr. Waltermathematician is CEO of Fischer Computertech-nik GmbH, which he founded in 1985 in Frank-furt. Since more then 15 years he is a specialistin information engineering and enterprise con-tent management. In the beginning of 1990Fischer Computertechnik designed one of thefirst authoring tools for content creation andcontent management in Germany. Dr. Fischer isalso a member of the “mumasy committee” ofVDMA. ➔ S. 7

Flacke, Marie-Louiseis currently involved in the network security andair traffic control fields. She designs instructionmanuals and corporate style guides, and per-forms documentation audits. She also providestranslators and terminologists with tutorials ontechnical writing. ➔ S. 10

Freytag, Asmusis the Technical Vice President of the UnicodeConsortium and a key contributor to the devel-opment of the Unicode Standard. He offersconsulting services and seminars on softwareglobalization to clients worldwide. ➔ S. 5

Gillert, BetrandSoftware localizer for almost 20 years, program-mer, translation tools expert (mainly Trados),4 years as general manager of a multilingualtranslation agency specialising in technicaldocumentation, web sites, and software. ➔ S. 9

Grundmann, Elkeis the managing director of Comet Communica-tion. Her special interest is single-sourcing. As aqualified IT specialist and software developer,she has many years of experience in the plan-ning and implementation of single-source solu-tions. ➔ S. 8

Haas, JürgenTechnical and Advent main board director isresponsible for R&D and customer services,including documentation, training, support andIT. Together with the sales and project teams hecoordinates all technical efforts relating tocustomer requirements. His main focus is thedevelopment of product strategy for the currentand future business of Advent and their custom-ers. ➔ S. 8

Hackos, Dr. JoAnnis President of Comtech Services, a content-management and information-design firm. Shehas authored Content Management for DynamicWeb Delivery, Managing Your DocumentationProjects, Standards for Online Communication,and User and Task Analysis for Interface Design.➔ S. 8, 9

Hamilton, Jean Mercedeshas been working in the documentation field forover 15 years, the last 8 years have been devot-ed to improving documentation processesthrough the use of technologies like XML. ValleyForge develops XML systems for clients such asFord, BMW, Porsche and Hyundai. ➔ S. 9

Hamilton, Michaelas the Product Manager for RoboHelp he guidesproduct development. He has been a featuredspeaker at several national and internationalindustry events and is frequently quoted intechnology articles in various trade publications.➔ S. 4

Hattemer, Dr. phil. Matthiasfounded the documentation services company„dokay“ in 2001 in Freiburg, Germany, when herecognized the increasing need for good soft-ware manuals and online help. The media re-search expert has 10 years of experience insoftware development and knowledge manage-ment. ➔ S. 4

Henes, Ulrichfounder and director of the Localization Institute,has been giving presentations and seminars onlocalisation and internationlisation issues formany years. ➔ S. 5

Höser, Hans-GüntherDirector of a localization company + 10 years ofexperience in localization and language technol-ogy. Managing Director of WH&P, since 1994speaker in numerous conferences (ex. LISA,localization conferences, workshops ...). Articlesin professional magazines (e.g. MultilingualComputing and Technology). ➔ S. 7

Hoffmann, TinaGerman, has lived in the UK for 16 years, 12years experience in computer industry, worked asa translator, localisation consultant and technicalauthor, produces documentation for Europeanand Japanese market, first vice-president of UKchapter of the Society of Technical Communica-tion (STC). ➔ S. 6

In’t Ven, NickProduct Manager Workflow & Process Manage-ment TRADOS. ➔ S. 5

Le Meur, Dr. AndréDoctor in computer science. Teaches data mode-ling to translators and terminologists. Head ofthe French commission for Computer Applica-tions in Terminology (AFNOR) Contributes to ISOeditorial committees for linguistic resources(mainly ISO 16642, 1951, 12620) Collaboratingas an expert with Langenscheidt since 1998about the XMLisation of lexicography works.➔ S. 6

EIDC 200314

➔ Speakers

Manzke, Dr. Jensis a Senior Technical Author at dSPACE GmbH,Paderborn. He plans and writes documentationfor print and online media in the field of simula-tion software. A mechanical engineer, he gainedhis PhD in software ergonomics and has workedas a technical author since 1999. ➔ S. 10

Marmé, Dr. Ursulastarted her career in localization in 1994, asproject manager for a localization company. Shewas entrusted with several complex localizationprojects for clients like Microsoft, Borland, andSDRC. In 1998, she joined Logos as CustomerRelationship Manager and familiarized herselfwith MT technology. Currently, she is ManagingDirector of the German subsidiary of the DutchL&L, a localization company based in the Nether-lands. ➔ S. 6

Meijer, Robertstarted his career at Shell International where heworked for a period of 20 years. Since 1992 hewas parttime involved in the creation of onlinehelp systems. In 1994 he started as an independ-ent consultant and trainer for online documenta-tion. He is an active member of a number of HATuser lists. This year he cofounded Affixion BV, acompany providing context sensitive informationthe easy way. ➔ S. 4

Munshi, Sukumaris working on XML/SGML topics since manyyears. After working for Publishing and Consult-ing companies, he joined Bowne Global Solu-tions 2001. Since then, the main focus of hiswork is to provide multilingual solutions tocustomers. ➔ S. 8

O’Downd, Tony’87–’91 Principle Software Development Engi-neer at Lotus Development Corp.;’91–’94 Technology Manager at Symantec Corp.;’95–’00 Executive Vice President at Corel Corp.LTD; ’00–today CEO at Alchemy Software.BSC Computer Science. Taught MicroprocessorDesign and Assembly Language at Trinity CollegeDublin. ➔ S. 7

Pratt, Ellishas nearly ten years experience working ondocumentation projects. He has provided ac-count management for central governmentintranet roll-outs, documentation for SAP imple-mentations, as well as countless Help files anduser manuals for software packages. Ellis workedfor documentation specialists TMS and Digitext,prior to co-founding Cherryleaf Limited. He has aBA in Business Studies and is an associate mem-ber of the British Computer Society. ➔ S. 4

Rauterberg, Prof. Dr. Matthiaswas a senior researcher and lecturer for ‘human-computer interaction’ and ‘usability engineering’at the Swiss Federal Institute of Technology(ETH) and at the University of Zurich. He was thehead of the Man-Machine Interaction researchgroup (MMI) at the Department of IndustrialEngineering (ETH). PhD in Computer Science/Mathematics. Now full professor for ‘HumanCommunication Technology’ at the researchgroup ‘User-Centered Engineering’ at the Depart-ment Industrial Design of the Technical Universi-ty Eindhoven (The Netherlands). ➔ S. 9

Reichart, Bettinajoined Oracle Germany in 1989 and spent allto-gether 14 years in the wider area of localization.Currently Regional Manager Vendor & LanguageServices, managing a team of 16 LanguageSpecialists in Central & Eastern Europe and agroup of vendors translating the Oracle eBusi-ness Suite into 9 languages. ➔ S. 6

Schaffner, Dr. MichaelManaging Director of euroscript LanguageServices GmbH; Phd in Polygrafy; teaching mediatechnology at the HTWK Leipzig, many years ofexperience in research, writing and consulting inTechnology / Workflow Management for Cross-media-Publishing. ➔ S. 8

Schmidt, Ingridis vice division manager and researcher at Fraun-hofer-IPSI dealing with ontology-based systemsand knowledge management. From 1988 to1993 she worked in the field of SGML-basedapplication development and consulting for twodifferent companies in Germany and partly inSweden. Between 1993 and 2003 she wasindependent consultant, information architect,and trainer for SGML/XML-based (and relatedstandards) publishing, for both, industry andresearch. Until 2001 she was also regularlyteaching classes at the German Linguistic andthe Computational Linguistic department ofHeidelberg University. ➔ S. 8

Schweibenz, Werneris adjunct faculty for usability and human-com-puter interaction with the University of Saarland.His usability research includes evaluation ofdocumentation, mobile phones and Web sites.➔ S. 4

Stary, Prof. Dr. Christianis currently full professor in Business InformationSystems at the University of Linz, Department ofBusiness Information Systems, CommunicationsEngineering division. He achieved his PhD inConceptual Modeling of Human-ComputerInteraction at the Vienna University of Technolo-gy in 1988, and was promoted for associateprofessor in 1993 there (‘Habilitation’)beforebecoming full professor in 1995 in Linz. He hasheld several visiting professorships in Europeand the US. His main interest is the methodologi-cal integration of HCI-design with structured

development techniques from software andknowledge engineering. He has been and still isprinciple investigator in national and interna-tional projects, such as AVANTI (EU-ACTS pro-gram) or SCALEX (EU-IST program). ➔ S. 9

Strothmann-Schmitt, Bärbelhas been working for three years as a documen-tation engineer exclusively in the field of XML.Before she was working for many years in thefields of technical documentation and softwarelocalisation. ➔ S. 7

Sutcliffe, AlistairProfessor of Systems Engineering with 20 yearsresearch experience in Human Computer Interac-tion, Multimedia and Interactive Systems Design,200 + publications including 9 books, editor ofISO 14915 Multimedia UI Design Standard,part 3. ➔ S. 9

Trotter, Paulis the founder and CEO of AuthorIT SoftwareCorporation, manufacturer of AuthorIT. Paul is asought-after presenter at documentation confer-ences worldwide. AuthorIT is a leading contentmanagement solution, and is now used in over50 countries by companies from a wide range ofindustries. ➔ S. 7

van der Meer, Jaapco-founder and partner of Cross Language.Started a translation company in The Nether-lands in 1980. In 1987 he published the firstdesk-top translation memory software. He wasthe initiator of the Localisation Industry Stand-ards Association (LISA) in 1990. He co-foundedthe SAE TopTec Multilingual CommunicationsConference for the automotive industry. Hepublished a magazine on language technologiesin the 1980s and 1990s and he was presidentand CEO of ALPNET, one of the largest servicecompanies in the localization and globalizationservices market, from 1995 till 2001. ➔ S. 5

Waldhör, Dr. KlemensDevelopment of various TM systems (Euramis(EU), Eptas/Globelix (EP/Alpnet), Araya (Heart-some), of software for terminology management(OpenNatTerminologyManager), documentmanagement (DocTrans). Managing director ofCTO Heartsome, Germany/Singapore. ➔ S. 7

Zerfaß, Angelikaholds a degree in translation for Chinese andJapanese, but has shifted her focus to trainingand technical support for translation tools begin-ning 1997. Since 2000 she is working freelanceas trainer and consultant for translation toolsand related processes. ➔ S. 6

EIDC 2003 15

➔ Exhibitors Directory

CORENA Deutschland GmbH,Frankfurt am Main➔ www.corena.de

Digital Print Group O. Schimek GmbH,Erlangen➔ www.digital-print-group.de

DIN Deutsches Institut für Normunge.V.,Berlin➔ www.din.de

docConsult GmbH, Bonn➔ www.docconsult.de

docufy GmbH, Nürnberg➔ www.docufy.de

DSC, Document Service CenterTechnische Übersetzungen u.Software-Lokalisierung GmbH, Berlin➔ www.dsc-translation.de

Docware GmbH, Fürth➔ www.docware.de

dokay GmbH, Freiburg➔ www.dokay.de

eHelp Corp., Vista, USA➔ www.ehelp.com

empolis GmbH, Gütersloh➔ www.empolis.com

Eskenazy Translations, Essen➔ www.eskenazy-translations.de

euroscript Language Services GmbH,Berlineuroscript Deutschland GmbH, Berlineuroscript Switzerland AG➔ www.euroscript.de – www.euroscript.ch

EXACT! Sprachenservice undInformations-management GmbH,Mannheim➔ www.exact-gmbh.com

Fischer Computertechnik GmbH,Radolfzell➔ www.fct.de

GRUPP Technische Dokumentation,Winterbach➔ www.j-grupp.de

H.C. Top Systems B.V., Panningen,Niederlande➔ www.topsystems.com

HEITEC AG, Erlangen, NiederlassungCrailsheim➔ www.heitec.de

Hype Softwaretechnik GmbH, Bonn➔ www.hype.de

IDE – Ingenieur- u. Dokumentations-büro Ershady GmbH, Pforzheim➔ www.idegmbh.de

Ing.-Büro C. Spreuer, Wiesbaden➔ www.spreuer.com

INGTECH GmbH, Viersen➔ www.ingtech.de

ITEDO Software GmbH, HennefSiehe Toolpräsentation T 22, Seite 39.➔ www.itedo.com

itl – Institut für technische LiteraturAG, München➔ www.itl.de, www.itl-akademie.de

KONZEPT GmbH, Schortens➔ www.konzept-info.de

4-Text GmbH, Berlin➔ www.4-text.de

Acolada GmbH, Nürnberg➔ www.acolada.de

Advent 3B2 GmbH, Konstanz➔ www.3b2.com

AFFIXION B.V., Heemstede➔ www.affixion.com,www.contextsensitivity.com

AHEAD Software AG – across –,Karlsbad➔ www.across.net

ARAKANGA GmbH, Hanau➔ www.arakanga-gmbh.de

AuthorIT Sofware Corporation,Auckland, New Zealand➔ www.author-it.com

BDÜ, Bundesverband der Dolmetscherund Übersetzer e.V., Berlin➔ www.bdue.de

BfTK, Reinfeld➔ www.BfTK.de

Bowne Global Solutions GmbH,Wuppertal➔ www.bowneglobal.com

CARSTENS + PARTNER GmbH,München➔ www.carstens-techdok.de

cognitas GmbH, Ottobrunn➔ www.cognitas.de

ComponentOne LLC, Pittsburgh, USA➔ www.componentone.comTogether with:HoT – House of Tools GmbH, Bremen➔ www.hottools.de

Comet Computer GmbH und CometCommunication GmbH, München➔ www.comet.de, www.comet-comm.de

EIDC 200316

➔ Exhibitors Directory

Langenscheidt Fachverlag GmbH,München➔ www.langenscheidt.de/b2b/ebusiness

MND Media Network Digital GmbH➔ www.mntal.de

Network Design GmbH, Würzburg➔ www.network-design.de

OVIDIUS GmbH, Berlin➔ www.ovidius.com

PASS Engineering GmbH, Bonn➔ www.passolo.com

PIRONETNDH AG, Köln➔ www.pironet-ndh.com

reinisch AG, Karlsruhe➔ www.reinisch.de

RKT GmbH, Aichhalden➔ www.rkt-online.com

SAM Engineering GmbH, SoftwareAdaptation Management, Mühltal➔ www.sam-engineering.de

SCHEMA GmbH, Nürnberg➔ www.schema.deTogether with:doctima gmbh, Erlangen➔ www.doctima.de

SDL Multilingual Services GmbH & Co.KG, Stuttgart➔ www.sdlintl.com

ServoTech GmbH, Langenburg➔ www.servotech.de

Siemens AG Industrial Solutions &Services, Erlangen➔ www.hybrix.de

SL innovativ GmbH, Dinkelsbühl➔ www.sl-i.de

Software AG, Darmstadt➔ www.softwareag.com/germany

STAR-Group, Ramsen (Switzerland)➔ www.star-group.net

SYSTEC Gesellschaft fürAutomatisierung, Nürnberg➔ www.systec-gmbh.com

Tanner AG, Lindau (B)➔ www.tanner.de

technotrans AG, Sassenberg➔ www.technotrans.de, www.docuglobe.de

TEDOPRES INTERNATIONAL B.V., JDTilburg, Niederlande➔ www.tedopres.com

TID Informatik GmbH, Herrsching amAmmersee➔ www.tid-informatik.de

TRADOS GmbH, Stuttgart➔ www.trados.com

…and in the evening:On Thursday evening TRADOS invites allconference attendees to have a drink atthe exhibition.

transline Deutschland, Reutlingen➔ www.transline.net

Trisoft NV, Antwerpen, Belgien➔ www.tri-soft.com

TÜV Product Service GmbH,Niederlassung NRW, Essen➔ www.tuev-sued.de/msps

web2CAD AG, Amberg➔ www.web2cad.com

Wessendorf Software + ConsultingGmbH, Berlin➔ www.wsc-gmbh.de

EIDC 2003 17

Conference Addresses............................................Rhein-Main-Hallen WiesbadenMain Entrance Friedrich-Ebert-Allee65185 WiesbadenGermanyPhone +49(0)611/144-0Fax +49(0)611/144-118Internet: www.rhein-main-hallen.de

During the Conference (Conference Office)Helga AllmarasPhone +49(0)611/144-130Fax +49(0)611/144-230

RegistrationTC and more GmbHEberhardstr. 69–7170173 StuttgartGermanyPhone +49(0)7 11 / 657 04-0Fax +49(0)7 11 / 657 04-99E-Mail: anmeldung@tekom.de

Conference ManagementMichael Fritztekom e. V.Eberhardstr. 69–7170173 StuttgartGermanyPhone +49(0)7 11 / 657 04-45Fax +49(0)7 11 / 657 04-99E-Mail: m.fritz@tekom.de

Registration Form............................................Send in the attached form no later than 3rd

November 2003. The deadline for early registra-tion is 12th October 2003 (postmark).

Member Fee............................................Members of the TCeurope member organisations(CRT, ISTC, STD, STIC, TECOM Schweiz, tekom)and INTECOM member organisations pay themember attendance fee. Please submit a copy ofyour membership credentials with your registra-tion.

ReducedAttendance Fee*............................................A reduced fee applies to attendees from EUcandidate countries.

Exhibition............................................Conference attendees have free access to theexhibition. Separate tickets for the exhibition canbe purchased for 20 EUROS per day at the cashdesk. These tickets are valid exclusively for theexhibition and do not include access to theconference presentations.

Invoice............................................The attendance fee is due for payment withoutdeduction immediately on receipt of the invoicebefore the start of the conference.

Cancellation............................................There is no charge for cancellation up to threeweeks before the start of the conference. Forsubsequent cancellations we will charge aprocessing fee of € 80 plus 16% sales tax.Attendees from EU cadidate countries will pay aprocessing fee of € 40 plus 16% sales tax. Wewill charge the processing fee for cancellationseven if the cancellation is due to a workshopbeing fully booked. Other claims are precluded.

Attendance FeeRegistration by October 12

Members Non- *Attendees fromTCeurope/INTECOM Members EU candidate countries

1 Day € 214 € 347 € 922 Days € 332 € 536 € 143

Registration from October 13 Members Non- *Attendees fromTCeurope/INTECOM Members EU candidate countries

1 Day € 235 € 383 € 972 Days € 368 € 587 € 153

All prices plus 16% sales tax.Attendees from EU countries who submit their VAT number will be exempt from VAT.

Workshops............................................Attendance of workshops is included in theconference fee. Workshops have to be booked inadvance when registering. Attendees can chooseup to two workshops on the registration form.The number of attendees is limited to 30 perworkshop. Lists of workshop attendees will bepublished on the bulletin board behind theconference office. Workshop booking during theconference is only possible if the workshop isnot fully booked. In this case just fill in yourname in the empty space on the list of attendeesfor the respective workshop.

Attendance certificates for workshops are availa-ble on demand. Just ask the workshop presenterat the end of the workshop.

➔ How to Attend the Conference

EIDC 200318

➔ Detailed Information

By car:8 motorways lead to Wiesbaden: forexample, from the north via the A5, fromthe west via the A61/A60, from the eastvia the A3/A66 and from the south via theA5 as well as the A67/A63.

Parking:No parking places are available to visitorsat the Rhein-Main-Hallen.The nearest multilevel car garage is theRhein-Main Hallen parking lot diagonallyopposite the Rhein-Main-Hallen, at thecorner of Rheinstraße and Wilhelmstraße.Costs: 1–3 hrs, € 0.50 for every 30 min-utes started; 4 hrs or more € 1.50 forevery hour started.All-day parking tickets (24 hrs.) that canbe used to exit and re-enter as manytimes as you like cost € 10.00 on the firstday and € 8.00 for every subsequent day.

Postal address:Rheinstraße 20, 65185 Wiesbaden,GermanyInternet: www.rhein-main-hallen.deThe main entrance for conference guestsand visitors is located on Friedrich-Ebert-Allee.

By foot:The Rhein-Main-Hallen are about 10 min-utes by foot from the central train station,via Friedrich-Ebert-Allee.

By train:Wiesbaden central station is on Eurocityand Intercity lines. Numerous other railconnections are possible via neighboringMainz (9 minutes away by train). The cityrailway (“S-Bahn”) between Mainz andWiesbaden runs on average every 20 min-utes.

By air:Rhein-Main International Airport at Frank-furt-Main can be reached in 30 minutesby car or taxi, and easily in 40 minuteswith the city railway.There is a shuttle service from HahnAirport.

Hotels............................................Rooms in several hotels in Wiesbaden have beenset aside by the Verkehrsbüro Wiesbaden andwill be held until 24 October 2003.

Price category 1Room with bath/shower/WCper person over € 120Price category 2Room with bath/shower/WCper person over € 55 and up to € 120Price category 3Room with or without bath/shower/WCper person up to € 55

Most of the hotels are located around the innercity area. Room reservation is free of charge butmust be done in writing. With your conferenceprogramme you will receive a reservation form.You can fax this form with your request by 24th

October 2003 at the latest to:

Verkehrsbüro WiesbadenHotel ReservationTel. 0611/1729-777Fax 0611/1729-701tourist-service@wiesbaden.dewww.wiesbaden.de

You will receive confirmation once your requesthas been processed. The tourist office is happy toassist you with any enquiries you may haveregarding accommodation.

Name Tag............................................Your name tag will be provided on registration.The name tag serves as your identification forthe sessions. Please always keep your name tagvisible, it will be checked at the entrance to thelecture rooms.Incorrectly printed name tags can be changed atthe registration counter.

Recordings andPhotographs............................................Tape recordings, video recordings and photo-graphs are absolutely not permitted. Exceptionsmust be discussed with Michael Fritz before-hand.

How to get to the Rhein-Main-Hallen........................................................................................

EIDC 2003 19

Experience Wiesbaden …........................................................................................Elegant and beautiful, attractive and lively – that’s the image of the state capital of Hesse onthe bank of the river Rhine.

The delightful charm of its famous past as a „world health resort“ can still be sensed in Wies-baden today: elegant flair, impressive architecture and numerous parks and green areas areamong its essential features.

A walk through the villas area

In former times, life and society in Wies-baden – once a world-wide renowned spabath – was characterised by the Europeanaristocracy. Nowadays we can still admirethe impressive leafy villas areas with theirbeautiful facades built during the “histor-ism” period. These years have formed thecharacter of the town significantly andleft as their heritage a generous structureand architecture.

„Faites votre jeu“

The ”Kurhaus”, built in 1907, is an out-standing example of the particularlycharming ”wilhelminic” architecture. In1987 it was perfectly renovated accordingto the original plans left behind by thearchitect Friedrich von Thiersch.

Walking tour of town “Fin-de-siècle-style grand-hotels”

Tea parties, concerts and ball rooms andintrigues and scandals among the interna-tional upper crust – this visit to thegrand-hotels of Wiesbaden gives us animpression of the life-style in the formerlyprestigious and elegant spa bath.At the end of the 19th century, Wiesbadenbecame a fashionable, world-wide re-nowned spa bath and one of the favouritedestinations of nobles in search of a curefor their ailments.The illustrious hotels had fitting names:“Bellevue”, “Metropol”, “Kaiserhof”(“The Emperor’s Court”), “Nizza”, “Sa-voy” and many more. Kings, princes andearls with their households, factory own-ers, bourgeois, politicians and artists –Wiesbaden was an international meetingpoint for VIPs.

The walk is an excellent opportunity forall those who are interested in history andarchitecture, to see how, in differenthistorical periods, the wealthy displayedtheir homes as a symbol of status andfortune. Among other mansions, we willhave a look at the Gustav-Freytag-Villawhere the German poet, essayist and arthistorian lived, the Söhnlein-Villa, built asan imitation of the White House in Wash-ington by the famous manufacturer ofsparkling wine, and the Villa Clementine,built by a factory owner and where nu-merous famous people have lived, such ascrown prince Alexander of Serbia and hiswife Natalie. Some years ago the villawas used as the setting for parts of the TVadaptation of the famous novel “Budden-brooks” by Thomas Mann.Time: Thursday, 19:30 to 21:30. Meetingpoint at the main entrance of the Rhein-Main-Hallen.Cost: 16 EURO per person, a glass ofsparkling wine included. The number ofparticipants is limited to 30. In case thereare less than 15 registrations, the walkwill be cancelled.

Enjoy the enchantment and the particularfin-de-siècle charm of the walking tourand afterwards sparkling refreshment inthe historic “Badhaus”, one of the fa-mous grand-hotels.Time: Thursday, 19:30 to 21:30. Meetingpoint at the main entrance of the Rhein-Main-Hallen.Cost: 16 EURO per person, a glass ofsparkling wine included. The number ofparticipants is limited to 30. In case thereare less than 15 registrations, the walkwill be cancelled.

The main attraction of the “Kurhaus” isthe casino, one of the most beautifulcasinos in Europe and one of the oldest inthe world.You will also have the opportunity towatch a roulette demonstration while thecroupier explains the rules. Afterwardsyou can mix with the gamblers and try tomake a fortune.Time: Thursday, 19:30 to 21:30. Meetingpoint at the main entrance of the Rhein-Main-Hallen.Cost: 13 EURO per person, including theroulette demonstration. The number ofparticipants is limited to 30. In case thereare less than 15 registrations, the visit willbe cancelled.

Please register for the visits by tick-ing the respective box on your regis-tration form.

There is a tourist information desk in theentrance hall of the Rhein-Main-Hallenwhere you can find comprehensive informa-tion about Wiesbaden.