eurochrie presentation jm

WORKING

KNOWLEDGEAN EVIDENCE BASED DESIGN OF WORKPLACE

LEARNING

MAASTRICHT HOTEL MANAGEMENT SCHOOL

THE NETHERLANDS

Jogien Wilms

Jos Maas

October 2008

Who is the best role model for

workplace learning?

2EuroChrie Dubai, Jogien Wilms & Jos Maas

Year Module (each module equals 10 weeks)

1st year 1. Hotel Entrance 2. Hotel Basic Management 3. Hotel International 4. Hotel Food and Beverage

2nd year 5. Hotel Personnel and

Organisation

6. Hotel Operations 7a. Hotel

Facility

Management

7b.

Hotel

Tourism

8. Hotel Operational Management

3rd year Practical Traineeship 9. Minors 10. Hotel and Management

4th year Management Traineeship 11. Final (group)Projects

4

Hotel Entrance focuses on six key roles :

•Floor Supervisor

•Head of Housekeeping

•Reservations Supervisor

•Laundry Manager

•Night Manager

•Desk Manager

•Lectures

•Self study

•Problem

based

learning

•Simulations

•Projects

•Over a period of 8 weeks

•Twice a week

•Real life practice

•Workplace based

•Daily practice

•Influence on PDP

EuroChrie Dubai, Jogien Wilms & Jos Maas

Learning by Cognitive

Apprenticeship - Collins, Brown and Newman (1989)• Unlike traditional apprenticeships, in which

the supervisor sets the example, cognitive apprenticeships allow the supervisor to model behaviors in a real-world context with cognitive modeling.

• Theory: supervisors often fail to take into account the implicit processes involved in carrying out complex skills when they are training novices.

• Aim: to bring these tacit processes into the open, where students can observe, enact, and practice, guided by the supervisor.


Two learning processes:

Internal and External learning -Illeris (2002)• External interaction process between the

student and his or her social, cultural and material environment.

• Internal interaction process of acquisition and elaboration in which new impulses are connected with the results of prior learning.

• Illeris states that the influence of the characteristics of the educational setting on both the external and internal interaction process is very limited; it might only have an indirect effect on both processes.


Effective Workplace Learning

1. Companies’ priorities are often business related; find balance between working and learning


1. Balance between working and

learning• Companies should be aware of their

specific role in society and commit

themselves to their social responsibilities.

• Students have to be well trained for the

ever-changing labor market in which they

have to perform.

• Companies should create a secure

environment where mistakes are allowed.

• Students should become lifelong learners.




2. Companies should receive a good insightin the most effective way for students to learn at the workplace


2. Insight: development of

competencies

a. Social competencies

b. Participation competencies

c. Cognitive competencies

d. Physical competencies

e. Learning competencies

f. Career competencies




2. Companies should receive a good insightin the most effective way for students to learn at the workplace

3. The skills of the supervisors and the tools they use are an important asset for the effectiveness of workplace learning.


3. Interaction students -

supervisors• Interaction provides direct input.

• There is often not enough focus on feedback, self-reflection and self-guidance.

• Supervisors can best operate by having an instrument that guides them in the realization of high-quality interaction.


Instrument for interaction at the

workplace – Blokhuis (2006)

• The instrument has to activate, support and perpetuate learning processes.

• It has to create a learning environment, which forms part of the daily working processes (Lowyck and Terwel, 2003).

• It stresses challenge and guidance, empowerment and support, self-guidance and structure (Reigeluth, 1999).


More factors that enhance

interaction between students &

supervisors

• The experience in supervision

• The supervisor´s work experience

• The supervisor´s age

• The supervisor´s initial preparation


Conclusion

High-quality interaction is needed for effective workplace learning. At MHMS we work with companies that:

• are willing to provide a rich and challenging learning environment

• invest in the student’s learning potentials

• provide a balance between learning and working

• assign supervisors to support and perpetuate the learning processes of students

• create an interactive learning environment by using the instrument for “interaction at the workplace”


Future research

19

• In 2011 the effectiveness of the model can be

measured as the first group of students that

experienced the workplace learning model at

MHMS will be active on the labor market.

• Furthermore, a comparison can be made

between

competency acquisition both inside and outside

of

school.

EuroChrie Dubai, Jogien Wilms & Jos Maas

And again, who is the best role

model for workplace learning?

20EuroChrie Dubay, Jogien Wilms & Jos

Maas

References

21

•Blokhuis, F.T.J. (2006). Evidence-based design of workplace

learning. Enschede: University of Twente.

•Collins, A., Brown, J. S. & Newman, S. E. (1989). Cognitive

apprenticeship: Teaching the crafts of reading, writing, and

mathematics. In L. B. Resnick (Ed.), Knowing, learning, and

instruction: Essays in honor of Robert Glaser.

•Illeris, K. (2003) The three dimensions of Learning. Aarhus:

Roskilde University.

•Lowyck, J. and Terwel, J. (2003). Ontwerpen van leeromgevingen.

In N. Verloop and J. Lowyck (Red.), Onderwijskunde: Een

kennisbasis voor professionals (pp. 284-329).

Groningen/Houten: Wolters- Noordhoff.

•Reigeluth, C. M. (1999). What is instructional-design theory and

how is it changing? In C. M. Reigeluth (Ed.), Instructional-

design theories and models: A new paradigm of instructional

theory. Mahwah, New Jersey: Lawrence Erlbaum

Associates, publishers.EuroChrie Dubay, Jogien Wilms & Jos

Maas

Thank you for your attention

Any questions

?

22EuroChrie Dubay, Jogien Wilms & Jos

Maas

Jogien Wilms – [email protected]

Jos Maas – [email protected]

eurochrie presentation jm

Documents