eule: supporting office work presented by: abrar adeel brian belonia chintal shah a knowledge-based...
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EULE: Supporting Office Work
Presented By: Abrar Adeel Brian Belonia Chintal Shah
A Knowledge-Based Approach to Support Business ProcessesBy: Ulrich Reimer, Andeas Margelisch, Martin Staudt
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What is a Knowledge Based System?
A system which is built around a knowledge base i.e. a collection of knowledge, taken from a human expert, and stored in such a way that the system can reason with it.
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Why a Knowledge Based System?
Our Case Company: Swiss Life
The Insurance industry depends on complex, legal, and company-specific regulations to process contracts.
Increase efficiency and quality of the office task performance due to increasing competition.
Provide guidance and interactive support to office workers.
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Swiss Life introduces EULE….
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EULE Functionality
Knowledge Representation
AI
Business Process Modeling Knowledge Management
Encoding and StoringOf
Knowledge
Relevant legislationAnd
Company regulations
Encoding and StoringOf
Knowledge
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EULE: an AI System
“The system supports knowledge management and knowledge representation. The knowledge base encodes knowledge, which is crucial for the company. In addition, it helps to make it available to whomever and wherever needed.”
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EULE’s Functionality (continued)
Just-in-time knowledge delivery
AdaptationAll types of users are supported on EULE
(e.g. Novice & Expert)
Maintainability
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So how does EULE work ?
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Office Tasks
There are a number of different types of tasks (e.g. surrender of a contract)
Each task has a process description, which specifies how it should be done!
Laws and company regulations require them to be performed properly.
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EULE: Work Process Each process associated with an office
task is visualized as a graph!
Node: Activity
ONE WHOLE TASK
Condition
That must be specified in order to move to the next activity.
B
AC
D
E
B1
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EULE: Work Process Although a user can browse other
activities, he only works with those activities relevant to the task.
User can request explanations for why he or she is performing an activity, which can be an underlying legislation or company regulation.
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Office Task Process Descriptions
HLL Distinguishes three different activities:
working step, simple activity, and composite activity.
Two predefined concepts of ‘right’ and ‘obligation’
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EULE: Work Process
Node: Activity
ONE WHOLE TASK
Condition
B
AC
D
E
B1
Simple ActivityComposite Activity
Working Step
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Implementation
Four main components: HLL Complier EULE KBMS EULE Execution Controller EULE GUI
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EULE Components
Compiler
Controller
Output Descriptions
K
B
M
S
G
U
I
Datalog clauses
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Impact of EULE
As a part of an Organizational Memory System
As an embedded part in a Business Process Framework
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EULE – Organizational Memory System What is an Organizational Memory
System?Active RolePassive Role
How EULE fits in ?Electronic Performance Support System
(Active Role)
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EULE – Business Process Modeling Framework What is Business Process Modeling
Framework ? How EULE fits in ?
Process Description
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Related Work
Other systems comparable to the functionality of EULE
Not detailed oriented Weakly structured workflows Study done August 1998
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Conclusion
Provides computer-based guidance and interactive support
Relies on a knowledge representation language Productive in mid-1999 Continued working into all models activities at
Swiss Life Future activities: Tool supports modeling and
handle modeling themselves
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Any Questions?