etsd qps (1).doc
TRANSCRIPT
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STRATEGIC PERFORMANCE MANAGEMENT SYSTEM (SPMS)
ENGINEERING AND TECHNICAL SERVICES DIVISION (ETSD)
QUALITY PERFORMANCE STANDARD
MFO 1: Weather, Climate and Fld Fre!a"tin#$Warnin# and ther Related Ser%i!e"PAP: Cn"tr&!tin$Re'air$Rehailitatin T*'hn dama#ed +eather "tatin and a!ilitie"
Engineering, Maintenance an Tec!nica" Ser#ice$) E"tali"hed, re'aired, and in"talled en%irnmental mnitrin# and "er%in# "tatin" in!l&din# -eld me!hani!al and ele!tri!al '+er #eneratin#
"*"tem", mtr %ehi!le" and ther a!ilitie".
/) E"tali"hed, &'dated and im'lemented W0O Te!hni!al Re#&latin" General 0eterl#i!al Standard" and Re!mmended 1ra!ti!e".
DETERMINING T%E DIMENTIONS TO RATE PERFORMANCE
De'endin# n h+ "&!!e"" indi!atr" are "tated, *& !an rate a 'errman!e aln# the dimen"in" 2&alit* e3!ien!* and$r timeline"" &"in# the
li"ted element" a%e a" #&ideline". The ratin# need" t e di"!&""ed +ithin the &nit and et+een the "&'er%i"r" and "ta4 (i.e. rater" and rate") t
!lari* the e5'e!ted &t'&t" at the e#innin# the 'errman!e mnitrin# 'erid. 6e!a&"e 'errman!e i" mea"&re +ithin a "!hed&led mnitrin#
'erid, all a!!m'li"hment" al+a*" in%l%e the dimen"in time. A" "&!h 'errman!e al+a*" rated n either e3!ien!*$r timeline""
OPERATIONAL DEFINITION
CATEGORY DEFINITION
EFFECTIVENESS$78ALIT9 The e5tent t +hi!h a!t&al 'errman!e !m'are" +ith tar#eted 'errman!e. The de#ree" t +hi!h
e!ti%e" are a!hie%ed and the e5tent t +hi!h tar#eted 'rlem" are "l%ed. In mana#ement,
e4e!ti%ene"" relate" t #ettin# the ri#ht thin#" dne.
EFFICIENC9 The e5tent time t +hi!h time r re"&r!e" i" &"ed r the intended ta"; r '&r'"e". 0ea"&re"
+hether tar#et" are a!!m'li"hed +ith a minim&m am&nt r 2&antit* +a"te, e5'en"e, r
&nne!e""ar* e4rt.
TI0ELINESS 0ea"&re" +hether the deli%erale +a" dne n the re2&irement" the la+ and$r
!lient"$"ta;ehlder". The
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ESTA&LIS%ING T%E RATING SCALE
On ea!h dimen"in 2&alit*, e3!ien!*, and timeline"", rate 'errman!e &"in# a n&meri!al "!ale ran#in# rm t = +ith a" the l+e"t and = a"
the hihe"t. The tale el+ e5'lain" the meanin# ea!h ratin#
RATING DESCRIPTION
NUMERICAL
AD'ECTIAL
= O8TSTANDING • 1errman!e re're"ent" an e5trardinar* le%el a!hie%ement and !mmitment in term"
2&alit* and time, te!hni!al ";ill" and ;n+led#e, in#en&it*, !reati%it* and initiati%e. Em'l*ee" at
thi" 'errman!e le%el "h&ld ha%e demn"trated e5!e'tinal ma"ter* in all mar area"
re"'n"iilit*. Em'l*ee a!hie%ement and !ntri&tin" t the r#ani>atin are mar;ed
e5!ellen!e.
• 1errman!e e5!eeded e5'e!tatin" * ?@ and a%e 'lanned tar#et".
• 1errman!e demn"trated +a" e5!e'tinal in term" 2&alit*, te!hni!al ";ill", !reati%it* and
initiati%e, "h+in# ma"ter* the ta";. A!!m'li"hment" +ere made in mre than e5'e!ted &t
related a"'e!t" the tar#et.
B VER9 SATISFACTOR9 • 1errman!e e5!eeded e5'e!tatin". All #al", e!ti%e" and tar#et" +ere a!hie%ed a%e the
e"tali"hed "tandard".
• 1errman!e e5!eeded e5'e!tatin * = t / the 'lanned tar#et"
? SATISFACTOR9 • 1errman!e met e5'e!tatin" in term" 2&alit* +r;, e3!ien!* and timeline"". The m"t
!riti!al ann&al #al" +ere met.
• 1errman!e met @ t B the 'lanned tar#et". H+e%er, i it in%l%e" deadline" re2&ired
* la+, it "h&ld e @@ the 'lanned tar#et
/ 8NSATISFACTOR9 • 1errman!e ailed t meet e5'e!tatin", and$r ne r mre the m"t !riti!al #al" +ere nt
met.
• 1errman!e nl* met = t the 'lanned tar#et" and ailed t deli%er ne r mre!riti!al a"'e!t" the tar#et. H+e%er, i it in%l%e" deadline" re2&ired * la+, the ran#e
'errman!e "h&ld e = t the tar#et".
1OOR • 1errman!e +a" !n"i"tentl* el+ e5'e!tatin", and$r rea"nale 'r#re"" t+ard" !riti!al
#al" +a" nt made. Si#ni-!ant im'r%ement i" needed in ne r mre im'rtant area".
• 1errman!e ailed t deli%er m"t the tar#et" * =@ and el+.
Fr the ratin# t e e!ti%e, im'artial, and %eri-ale, *& need t indi!ate the 'eratinal de-nitin r meanin# ea!h n&meri!al ratin#
&nder ea!h rele%ant dimen"in (i.e., 2&alit*, e3!ien!*, r timeline"") 'er 'errman!e tar#et r "&!!e"" indi!atr
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PERFORMANCE OUTPUT
A O*ce + t!e C!ie
• 0ana#e", !rdinatin and "&'er%i"in a!ti%itie" !n!ernin# en#ineerin# and te!hni!al "er%i!e" r the a#en!* in!l&din# maintenan!e 1AGASA a!ilitie" and e2&i'ment
• Dire!t the &n!tin", 'eratin", 'r#ram", a!ti%itie" and "er%i!e" the Di%i"in
• Im'lement" 'lan" and 'r#ram" r -eld "tatin inra"tr&!t&re, a!ilitie" and e2&i'ment mderni>atin
• Im'lement" 'eridi! 're%enti%e maintenan!e -eld "tatin" e2&i'ment, a!ilitie" and in"tr&ment" and
• 1r%ide &'dated "tandard" and #&ide" n meterl#i!al in"tr&ment" and methd" "er%atin in a!!rdan!e +ith e"tali"hed internatinal
and$r re#inal te!hni2&e" and 'r!ed&re" r meterl#i!al "er%in# "er%i!e"
1) MANAGEMENT AND SUPERISIONRATING QUALITY EFFICIENCY TIMELINESS
= @@ di"'&te", i""&e" and !n!ern" are @@"ati"a!tril* re"l%ed.
@@ "ettled +ithin ? da*".
B =
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"&mi""in drat re'l* letter +ith mar re%i"in". a%era#e r mre da*".
.) PREPARATION/SU&MISSION OF REGULAR REPORTS (ACCOMPLIS%MENTS REPORTS, &UDGET REPORTS)RATING QUALITY EFFICIENCY TIMELINESS
= Re#&lar Re'rt" 're'ared and "&mitted +ith n#rammar errr
N +a"ta#e". Shall e !m'leted +ithin / da*".
B Re#&lar Re'rt" 're'ared and "&mitted +ith
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1R RIS +ithin / h&r"
? 1re'aratin SO, TO, IT, DV, Li2&idatin Re'rt" andCa"h Ad%an!e", 1R and RIS +ith B
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"&mi""in
? @
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mi""in# d!&ment".
5) %UMAN RESOURCE DEELOPMENT (ATTEND TRAININGS, 3OR4S%OPS, CONFERENCES, MEETINGS, ETC)RATING QUALITY EFFICIENCY TIMELESS
= Attend trainin#, +r;"h'", !neren!e", meetin#",et!.
@@ Cm'leted Cm'leted a" "et "!hed&le
B Attend trainin#, +r;"h'", !neren!e", meetin#",et!.
@ !m'leted Cm'leted a" "et "!hed&le
? Attend trainin#, +r;"h'", !neren!e", meetin#",
et!.
@ !m'leted Cm'leted a" "et "!hed&le
/ Attend trainin#, +r;"h'", !neren!e", meetin#",et!.
@ !m'leted Cm'leted a" "et "!hed&le
Attend trainin#, +r;"h'", !neren!e", meetin#",et!.
@ !m'leted Cm'leted a" "et "!hed&le
5) MEETING, SEMINARS, CONFERENCE ATTENDEDRATING QUALITY EFFICIENCY TIMELINESS
= Attended +ith n a"en!e"$e5!&"e". Arri%ed n time. N a"ent
B Attended +ith ? a"en!e"$e5!&"e". With
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/ In
Cm'leted mre than ? h&r"
7) RENDERS TEC%NICAL ASSISTANCE TO TELEP%ONE/3AL48IN/ ISITING CLIENTSRATING QUALITY EFFICIENCY TIMELINESS
= Attended t re2&e"t r inrmatin$te!hni!ala""i"tan!e r reerred t the 'r'er 3!e$em'l*ee!n!erned, a!!m'li"hed +ith n errr
@@ the re2&e"t rinrmatin a""i"tan!e rreerral t the 'r'er3!e$em'l*ee !n!ernedattended t
Attended t re2&e"t rinrmatin a""i"tan!e r reerredt the 'r'er 3!e$ em'l*ee!n!erned, a!!m'li"hed +ithin@ min&te" &'n re2&e"t
B Attended t re2&e"t r inrmatin$te!hni!ala""i"tan!e r reerred t the 'r'er 3!e$em'l*ee!n!erned, a!!m'li"hed +ith
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B @
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• 1r%ide" te!hni!al a""i"tan!e t ther 3!e"$ran!he" 'rimaril* in the in"tallatin, re'air and maintenan!e %ari&" tele!mm&ni!atin"
"*"tem" and ther related ele!trni!" and !mm&ni!atin" e2&i'ment
• 8nderta;e" de"i#n", de%el'ment and maintenan!e the a#en!*K" net+r; inra"tr&!t&re and ther "er%i!e" 'ertainin# t ICT and
• Frm&late", &'date" and im'lement" an e4e!ti%e and e3!ient a#en!* Inrmatin S*"tem Strate#i! 1lan.
1) REPAIR AND MAINTENANCE 3OR4S OF METEOROLOGICAL INSTRUMENTS /EQUIPMENT AND TELECOMMUNICATIONS EQUIPMENTINCLUDING SUPPORT FACILITIES
RATING QUALITY EFFICIENCY TIMELINESS
= @@ tar#eted +r; 'lanned re'air andmaintenan!e +r;"
!m'leted +ith n rea;d+n +ithin mnth".
With n rea;d+n +ithin mnth".
@@ tar#eted 'lan !m'leted +ee;ere deadline.
B =
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!asic Instrument
1)& CLEAN, REPAIR, CALI&RATION OF &ASIC METEOROLOGICAL INSTRUMENTS T%AT COULD &E USED FOR T%E REPLACEMENT ATDIFFERENT STATION
RATING QUALITY EFFICIENCY TIMELINESS
= Cleaned. repaired. calibrated basic meteorological instruments thatcould be used for the replacement at different station
100% Completed "/in - "or$ing das
B Cleaned. repaired. calibrated basic meteorological instruments thatcould be used for the replacement at different station &'())% Completed "/in # "or$ing das
? Cleaned. repaired. calibrated basic meteorological instruments thatcould be used for the replacement at different station
*'(&+% Completed "/in ' "or$ing das
/ Cleaned. repaired. calibrated basic meteorological instruments thatcould be used for the replacement at different station
,0(*'% Completed Completed "ithin # "ee$s
Cleaned. repaired. calibrated basic meteorological instruments thatcould be used for the replacement at different station
'0(,0% Completed Completed "ithin the Month
-) URGENT REQUEST/UN SC%EDULED REPAIR AND MAINTENANCE 3OR4S OF METEOROLOGICAL INSTRUMENTS /EQUIPMENT AND
TELECOMMUNICATIONS EQUIPMENT
INCLUDING SUPPORT FACILITIES (INTERENING)
RATING QUALITY EFFICIENCY TIMELINESS= @@ &n'lanned$&r#ent re'air and maintenan!e+r;"
!m'leted +ith n rea;d+n +ithin mnth".
N rea;d+n +ithin mnth".
Cm'leted B +ee;" &'nre2&e"t $nti!e
B =
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and "ati"a!tin a"ed n 2&alit* "tandard. "et deadline.
? Fari!atin +r;" !m'leted +ith = a!!e'tailit*and "ati"a!tin a"ed n 2&alit* "tandard.
Cm'leted +ithin / da*". • @
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0)A INSTALLATION OF NE3 AND NE3LY CALI&RATED METEOROLOGICAL &ASIC INSTRUMENTSRATING QUALITY EFFICIENCY TIMELINESS
= Installed of 4e" and 4e"l Calibrated !asic MeteorologicalInstruments5 Mercurial !arometer. !arograph. 6ipping !uc$et
Raingauge. 6hermograph. 7gro(6hermograph.
3ssmanPschrometer. 6otali8ing 3nemometer. &9 tandardRaingauge and :ltrasonic ind Equipment at P3;33 tations
100% installed of Meteorological!asic Instrument
"/in # "or$ing das
B Installed of 4e" and 4e"l Calibrated !asic Meteorological
Instruments5 Mercurial !arometer. !arograph. 6ipping !uc$etRaingauge. 6hermograph. 7gro(6hermograph.3ssmanPschrometer. 6otali8ing 3nemometer. &9 tandard
Raingauge and :ltrasonic ind Equipment at P3;33 tations
&'())% installed of Meteorological
!asic Instrument"/in + "or$ing das
? Installed of 4e" and 4e"l Calibrated !asic MeteorologicalInstruments5 Mercurial !arometer. !arograph. 6ipping !uc$etRaingauge. 6hermograph. 7gro(6hermograph.
3ssmanPschrometer. 6otali8ing 3nemometer. &9 tandard
Raingauge and :ltrasonic ind Equipment at P3;33 tations
*'(&+% installed of Meteorological!asic Instrument
"/in ' "or$ing das
/ Installed of 4e" and 4e"l Calibrated !asic MeteorologicalInstruments5 Mercurial !arometer. !arograph. 6ipping !uc$et
Raingauge. 6hermograph. 7gro(6hermograph.
3ssmanPschrometer. 6otali8ing 3nemometer. &9 tandard
Raingauge and :ltrasonic ind Equipment at P3;33 tations
,0(*'% installed of Meteorological!asic Instrument
Completed "ithin - "ee$s
Installed of 4e" and 4e"l Calibrated !asic MeteorologicalInstruments5 Mercurial !arometer. !arograph. 6ipping !uc$et
Raingauge. 6hermograph. 7gro(6hermograph.3ssmanPschrometer. 6otali8ing 3nemometer. &9 tandard
Raingauge and :ltrasonic ind Equipment at P3;33 tations
'0(,0% installed of Meteorological
!asic InstrumentCompleted "ithin # "ee$s
2) INFORMATION SYSTEM/APPLICATIONS DEELOPMENT
RATING QUALITY EFFICIENCY TIMELINESS
= @@ tar#eted Inrmatin S*"tem De%el'ment< L#i!al Cn!e't e"tali"hed< Dra+n Fl+ Chart
N mdi-!atin" and'r#ram !m'ilatin errr"< N !mment" rm end<
&"er.< Cm'lied +ith l#i!al
!n!e't< F&ll eat&re &n!tinalit*
@@ !m'leted ere thea""i#ned deadline
B =
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< 0inimal !mment" rmend
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?
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RATING QUALITY EFFICIENCY TIMELINESS
= @@ a!ted &'n +ith n errr N +a"ta#e A!ted &'n +ithin ? h&r" r le""
B @@ a!ted &'n +ith
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= Attended t re2&e"t r inrmatin$te!hni!ala""i"tan!e r reerred t the 'r'er 3!e$em'l*ee!n!erned, a!!m'li"hed +ith n errr
@@ the re2&e"t rinrmatin a""i"tan!e rreerral t the 'r'er3!e$em'l*ee !n!ernedattended t
Attended t re2&e"t rinrmatin a""i"tan!e r reerredt the 'r'er 3!e$ em'l*ee!n!erned, a!!m'li"hed +ithin@ min&te" &'n re2&e"t
B Attended t re2&e"t r inrmatin$te!hni!ala""i"tan!e r reerred t the 'r'er 3!e$em'l*ee!n!erned, a!!m'li"hed +ith
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1.) FILING OF NOTED SPECIAL ORDERS/ MEMO:SRATING QUALITY EFFICIENCY TIMELINESS
= @@ 1ht !'ied and -led t lder" +ithin B h&r" N +a"ta#e +ithin B h&r"
B @
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+r;" are !m'leted +ith el+ @ a!!e'tailit* and"ati"a!tin
"!hed&le
12)A OT%ER RELATED SERICES (PREENTIE MAINTENANCE/%OUSE4EEPING/ETENSION SERICERATING QUALITY EFFICIENCY TIMELINESS
= 100% of erices 3ccomplished "ith 10% saings generated100% accomplished "ithout errors
100% of rendered serices 3ccomplishedas schedule
B 100% of erices 3ccomplished "ith saings generated 100% accomplished "ith 1(-errors@but correctedA
More than )0%serices 3ccomplished asschedule
? 100% of erices 3ccomplished "ithout saings "astage on
resources
More than )0% accomplished "ith
1(- errors@but correctedA
More than &0% serices 3ccomplished as
schedule
/ 100% of erices 3ccomplished "ith "astages on resources More than )0% accomplished "ith# errors@but correctedA
More than *0% serices 3ccomplished asschedule
4o maintenance/ house$eeping conducted 4o maintenance/ house$eepingconducted
4o maintenance/ house$eeping conducted
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C Mec!anica", E"ectrica", Inra$tr
!m'leted +ith n rea;d+n +ithin mnth".
With n rea;d+n +ithin mnth".
@@ tar#eted 'lan !m'leted +ee; ere deadline.
B =
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!m'leted +ith @ rea;d+n +ithin mnth".
/ @
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+ith / %ariatin rder". "et deadline.
/ @
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• A%e 10 < mnth
B 1re'ared all 'lan", de"i#n and "'e!i-!atin" ande"timate" +ith / re%i"in".
Cm'leted:
• 1 ?=@,@@@.@@ M 1 0 < /=
da*"
• A%e 1 0 < .= mnth"
?1re'ared all 'lan", de"i#n and "'e!i-!atin" ande"timate" +ith ? re%i"in".
Cm'leted:
• 1 ?=@,@@@.@@ M 1 0 < ?@
da*"
• A%e 1 0 < / mnth"
/
1re'ared all 'lan", de"i#n and "'e!i-!atin" ande"timate" +ith B re%i"in".
Cm'leted:
• 1 ?=@,@@@.@@ M 1 0 < ?=
da*"
• A%e 1 0 M /.= mnth"
1re'ared all 'lan", de"i#n and "'e!i-!atin" ande"timate" +ith mre than B re%i"in".
Cm'leted:
• A%e 1 ?=@,@@@.@@ M 1 0 <
B@ da*"
• A%e 1 0 < mre than /.=
mnth"
Nte: 1er 're!t.
6) PREPARATION FA&RICATION OF INSTRUMENT S%ELTER AND OT%ER SUPPORT FACILITIESRATING QUALITY EFFICIENCY TIMELINESS
= Fari!atin +r;" !m'leted +ith @@ a!!e'tailit*and "ati"a!tin a"ed n 2&alit* "tandard.
Cm'leted +ithin = da*". • @@ !m'leted +ithin the "et
deadline.
B Fari!atin +r;" !m'leted +ith @ a!!e'tailit*
and "ati"a!tin a"ed n 2&alit* "tandard.
Cm'leted +ithin da*". • @
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7) REQUEST FOR CARPENTRY /PLUM&ING 3OR4S AND ETCRATING QUALITY EFFICIENCY TIMELINESS
= A!ted &'n +ithin:
• 0inr re'air
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e"timate" +ith @
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? @
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= Attended t re2&e"t r inrmatin$te!hni!ala""i"tan!e r reerred t the 'r'er 3!e$em'l*ee!n!erned, a!!m'li"hed +ith n errr
@@ the re2&e"t rinrmatin a""i"tan!e rreerral t the 'r'er3!e$em'l*ee !n!ernedattended t
Attended t re2&e"t rinrmatin a""i"tan!e r reerredt the 'r'er 3!e$ em'l*ee!n!erned, a!!m'li"hed +ithin@ min&te" &'n re2&e"t
B Attended t re2&e"t r inrmatin$te!hni!ala""i"tan!e r reerred t the 'r'er 3!e$em'l*ee!n!erned, a!!m'li"hed +ith
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et!.
? Attend trainin#, +r;"h'", !neren!e", meetin#",et!.
@ !m'leted Cm'leted a" "et "!hed&le
/ Attend trainin#, +r;"h'", !neren!e", meetin#",et!.
@ !m'leted Cm'leted a" "et "!hed&le
Attend trainin#, +r;"h'", !neren!e", meetin#",et!.
@ !m'leted Cm'leted a" "et "!hed&le
19) FILING OF NOTED SPECIAL ORDERS/ MEMO:S
RATING QUALITY EFFICIENCY TIMELINESS= @@ 1ht !'ied and -led t lder" +ithin B h&r" N +a"ta#e +ithin B h&r"
B @
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C Mete+r+"+gica" G
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= @@ a!!&ra!* re!ei%ed data a""i#ned "tatin" are2&alit* !ntrlled
7&alit* !ntrl !m'leted in ?da*"
B @
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RATING QUALITY EFFICIENCY TIMELINESS
= Attended t re2&e"t r inrmatin$te!hni!ala""i"tan!e r reerred t the 'r'er 3!e$em'l*ee!n!erned, a!!m'li"hed +ith n errr
@@ the re2&e"t rinrmatin a""i"tan!e rreerral t the 'r'er3!e$em'l*ee !n!ernedattended t
Attended t re2&e"t rinrmatin a""i"tan!e r reerredt the 'r'er 3!e$ em'l*ee!n!erned, a!!m'li"hed +ithin@ min&te" &'n re2&e"t
B Attended t re2&e"t r inrmatin$te!hni!ala""i"tan!e r reerred t the 'r'er 3!e$em'l*ee!n!erned, a!!m'li"hed +ith
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6el+ = the tar#eted n&mer te!hni!alre#&latin$tale" meterl#i!al "tandard" +ere!m'letel* and "ati"a!tril* &'dated.
With mre than !mmitted Cm'leted mre than / mnth"ater the "et deadline
6) PREPARATION OF MONT%LY REPORTS/ MGSS ACTIITIESRATING QUALITY EFFICIENCY TIMELINESS
= @@ 're'ared and "&mitted t the 'lannin# 3!er A!!m'li"hed +ithin / da*"
B @@ 're'ared and "&mitted t the 'lannin# 3!er @ la'"e" +ithin / da*" and B h&r"
? @
-
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6el+ =@ a!ted &'n +ith mar errr and mre +a"ta#e" A!ted &'n e*nd da*
1@) PREPARATION OF DAILY TIME RECORD OF MGSS PERSONNELRATING QUALITY EFFICIENCY TIMELINESS
= @@ DTR" %eri-ed +ith n errr N +a"ta#e Veri-ed +ithin @ min&te" r le""
B @@ DTR" %eri-ed +ith
-
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RATING QUALITY EFFICIENCY TIMELINESS
= @@ the &n"!hed&led$ emer#en!* re'air +r;" are!m'leted +ith @@ a!!e'tailit* and "ati"a!tin
/@ a!!e'tailit* Within /@ e"timated time"!hed&le
B =>ening A==r+#a" A==r+#e ?B
ED3IN F MANRESA CATALINO L DAIS
OIC, ETSD Chair, 1errman!e 0ana#ement Team