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0 Copyright Fujitsu Technology Solutions, Release September 2011
ETERNUS DX60 S2
Support and Maintenance
Support and Maintenance ETERNUS DX60 S2
Content
Maintenance Operations Maintenance Utilities Log and Dump Management Maintenance Procedures Replacement Procedures
Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011 1
Maintenance Operations
Device Status Preventive Maintenance Force Degrade and Force Reboot Hot Reduction Identify LED RAID Group Status and Volume Status
Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011 2
Status - Device Status The Device Status menu offers various functionalities for the
maintenance operations
Copyright Fujitsu Technology Solutions, Release September 2011 Support and Maintenance ETERNUS DX60 S2 3
Preventive Maintenance Device Status - Replace Applicable to: CM, EXP, PSU, SFP, Disk Drive and SAS Cable
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Force Degrade Device Status - Force Disable Applicable to: CM, EXP, PSU, SFP, Disk Drive and SAS Cable
Copyright Fujitsu Technology Solutions, Release September 2011 Support and Maintenance ETERNUS DX60 S2 5
Force Reboot Device Status - Force Enable Applicable to: CM, EXP, SFP and Disk Drive
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Hot Reduction Device Status - Reduce Disk Applicable to: Disk Drive
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Identify LED Device Status - Turn ON Location LED Applicable to: CE and DE
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Status (1) RAID Group Status
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Status (2) Volume Status
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Maintenance Utilities
Start / End Maintenance Add/Remove Drive Enclosure Add Controller Module Delete Sense Data
Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011 11
Copyright Fujitsu Technology Solutions, Release September 2011 Support and Maintenance ETERNUS DX60 S2
Start / End Maintenance This function is necessary for the operations Preventive
Maintenance, Expansion and Reduction Start Maintenance stops remote failure reporting
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Maintenance Utilities (1) Hardware Maintenance - Add Drive Enclosure
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Maintenance Utilities (2) Hardware Maintenance - Remove Drive Enclosure
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Maintenance Utilities (3) Hardware Maintenance - Add Controller Module
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Maintenance Utilities Delete Sense Data
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Log and Dump Management
Event Log Export Panic Dump Error Information Export Log Export Configuration Get G-List
Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011 17
Copyright Fujitsu Technology Solutions, Release September 2011 Support and Maintenance ETERNUS DX60 S2
Log and Dump Management (1) Log/Dump - Event Log
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Log and Dump Management (2) Log/Dump - Export Panic Dump
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Log and Dump Management (3) Log/Dump - Error Information
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Log and Dump Management (4) Log/Dump - Export Log
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Log and Dump Management (5) Log/Dump - Export Configuration
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Log and Dump Management (6) Log/Dump - Get G-List
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Utilities
Shutdown/Restart System Initialize System Disk Cache Utilities Recovery Utilities Change Master CM Diagnosis Utilities
Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011 24
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Utilities (1) Utilities - Shutdown/Restart System
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Utilities (2) Utilities - Initialize System Disk
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Cache Utilities (1) Cache Utilities - Manage Pinned Data
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Cache Utilities (2) Cache Utilities - Force Write Back
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Recovery Utilities (1) Recovery Utilities - Apply Configuration
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Recovery Utilities (2) Recovery Utilities - Backup Configuration
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Recovery Utilities (3) Recovery Utilities - Reset Backup/Restore Fail
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Recovery Utilities (4) Recovery Utilities - Force Restore
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Recovery Utilities (5) Recovery Utilities - Reset Machine Down Recovery Fail
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Recovery Utilities (6) Recovery Utilities - Reboot All CM
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Master CM / Slave CM (1) Change Master CM
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Master CM / Slave CM (2) Master Controller Module CM for Maintenance operations
Slave Controller Module Standby CM if the Master CM fails
Connection using network
FST
Master Slave ETERNUS
CM#1 CM#0
Switch/Hub
Link Down
Slave Master ETERNUS
LAN Link Down
CM#0
Switch/Hub
CM#1
FST
Slave CM IP Address Select
Set Slave CM IP Address
Master Slave ETERNUS
CM#0
FST
CM#1
Switch/Hub
CM#1 Master Slave
ETERNUS
CM#0
Direct connection
FST
FST = Field Service Terminal
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Utilities (1) Diagnosis Utilities - Disk Diagnosis
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Disks being diagnosed
Disk diagnosis completed
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Utilities (2) Diagnosis Utilities - RAID Group Diagnosis
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Maintenance Procedures
Maintenance and Status LEDs Set System to Maintenance Mode
Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011 39
Copyright Fujitsu Technology Solutions, Release September 2011 Support and Maintenance ETERNUS DX60 S2
ETERNUS Maintenance LED Maintenance status can be seen from the LEDs and from the
Web GUI The General Status LED and the Fault LED on the front panel
Controller Enclosure
Drive Enclosure
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Copyright Fujitsu Technology Solutions, Release September 2011 Support and Maintenance ETERNUS DX60 S2
Each module has a Status LED called STS Green LED indicates a normal, fully functional status Steady orange indicates a fault
• Part needs to be replaced
ETERNUS Status LED
Controller Module
SAS Expander
Power Supply
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Copyright Fujitsu Technology Solutions, Release September 2011 Support and Maintenance ETERNUS DX60 S2
Set System to Maintenance Mode The system needs to be set to Maintenance Mode for
Preventive Maintenance, Expansion and Reduction SCSI sense, SNMP report to server, email report and REMCS report are
suppressed Menu Device Status shows the Maintenance Mode
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Replacement Procedures
Start Hot Maintenance Replacing a Component Delete Statistic Sense Data Collecting Internal Log Change System Back Into Normal State Log Off
Support and Maintenance ETERNUS DX60 S2 Copyright Fujitsu Technology Solutions, Release September 2011 43
Copyright Fujitsu Technology Solutions, Release September 2011 Support and Maintenance ETERNUS DX60 S2
Replacing a Component (1) Start Hot Maintenance Select menu [Status] [Device Status] Choose [Controller Enclosure] [Controller Module#1] Check the status field of the CM#1
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Replacing a Component (2) Replace the component according to the instructions given in
the Maintenance Manual Typical installation times shown on the table After the replacement Status is changed
as follows Normal
• Installed the replacement part successfully Maintenance
• Installing the replacement part • Please note that for a disk drive this status combined with automatically started
Rebuild/Copyback indicates a successful replacement Warning, Error
• Installation has failed
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CM 10 min EXP 5 min SFP 1 min PSU 2 min Disk 1 min
SAS Cable 5 min AC Cable 2 min
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Copyright Fujitsu Technology Solutions, Release September 2011 Support and Maintenance ETERNUS DX60 S2
Replacing a Component (3) Verify that the status changes back to Normal
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Replacing a Component (4) Delete Statistic Sense Data
If there are no further defective components in the system after the replacement of a component, execute "Delete Sense Data"
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Copyright Fujitsu Technology Solutions, Release September 2011 Support and Maintenance ETERNUS DX60 S2
Collecting Internal Log (1) As a proof of the replacement operation, it is recommend to
take the internal Log after completion of the maintenance
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Copyright Fujitsu Technology Solutions, Release September 2011 Support and Maintenance ETERNUS DX60 S2
Collecting Internal Log (2) In a case of a CM replacement, it is recommended to take the
Panic Dump for analysis of the cause of failure
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Set System Back to Normal Mode Stop Maintenance Mode after the maintenance procedures are
finished
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Copyright Fujitsu Technology Solutions, Release September 2011 Support and Maintenance ETERNUS DX60 S2
Log Off Before logging off from the ETERNUS Web GUI, make sure
that all components have a status Normal Confirm Device Status, RAID Group Status and Volume Status from the
Web GUI System LED is green
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Additional Reading Maintenance Manual ETERNUS DX60/DX60 S2/DX80/DX90 Disk Array Unit Maintenance
Manual • R11B-1001-11EN • Link to document
Fujitsu Support Portal contains support related information Link to Fujitsu Support Portal for Disc Storage
Please note that accessing the above links require a Fujitsu Partner user account
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