eternity ne

Warm Welcome

ETERNITY NEThe Next Generation IP-PBX for Small Businesses

• Single IP-PBX for All Networks

• Modular Architecture

• Solution Overview

• Advance IP Features

• Mobility Features

• Intelligent Functions

• Voice Mail System

• Simplified Management

• Productivity Boosting Features

• Cost Control Features

• Product Ordering InformationConfidential

ETERNITY NEPresentation Outlook

Single IP-PBX for All Networks

Confidential

Back to Contents

Key Features

• Key Attributes

• Variants

• Trunks-side Connectivity

• Extensions-side Connectivity

• Overall Connectivity

• Hardware Capacity

• User Terminals

ETERNITY NE integrates the legacy and new-generation communication

technologies to offer a converged solution. It offers connectivity to all

sought networks – CO, GSM, UMTS (3G) and VoIP on a single platform.

The small businesses can now use the cost-effective Voice over IP (VoIP)

networks for long-distance calling. Mobile networks can be leveraged to

avail the benefits of cost and connectivity and the reliable CO networks still

remain an integral part of the communication system

Confidential


ETERNITY NE

• Analog, GSM/UMTS(3G) and IP Converged Platform

• Modular Architecture

• IP Trunks and Extensions

• GSM/UMTS(3G) Trunks and Extensions

• Enterprise-Grade Features

• Off-Site Mobility with Mobile and IP Extensions

• Integrated Auto-Attendant

• Integrated Voice Mail

• VoIP Call over UMTS (3G)

• Web-based Remote Management

• Compact FootprintConfidential

Key Attributes


> 2 CO (TWT) Lines> 2 Digital Phones> 4 Single Line Telephones> Up to 16 IP Extensions

ETERNITY NE2

Confidential

Variants


ETERNITY NE3


ETERNITY NE4


ETERNITY NE6


GSMUMTS (3G)

IP

CO (TWT)

ETERNITY NE

SIP Proxy

SIP Proxy

Confidential

Trunk-side Connectivity


SLT 1

IP Phone Softphone

GSM/UMTS(3G) SLT 14

DKP 1

DKP 2IP

WLAN Router

Mobile SIP Client

Analog Phones

Digital Key Phones

IP Extensions

Mobile Extensions

Remote IP Extensions

Confidential

Extension-side Connectivity


SLT 1

IP Phone Softphone

GSM/UMTS(3G) SLT 14

DKP 1

DKP 2

IP

CO (TWT)

WLAN Router

Mobile SIP Client

Analog Phones

Digital Key Phones

IP Extensions

Mobile Extensions

Door Phone

Remote IP Extensions

SIP Proxy

SIP Proxy

Door Lock

Confidential

Overall Connectivity


ETERNITY NE NE2 NE3 NE4 NE6CO Ports 2 3 4 6

Single Line Telephones 4 6 10 14

Digital Key Phones 2 2 2 2

VoIP Trunks* 4 4 4 4

IP Extensions* 16 16 16 16

GSM/UMTS(3G) Trunks* 2 2 2 2

Simultaneous VoIP Calls 8 8 8 8

Door Phone with Relay* 1 1 1 1

Voice Mail System* 4 Channels37 Mail Boxes

4 Channels37 Mail Boxes



Voice Messages 16 Messages of 14 Seconds EachFor Auto-Attendant, Voice Prompts, Voice Help

Ethernet Port 1 1 1 1

Power Supply External Adaptor - 24DC, 1.5A

* Optional and Field Pluggable ModuleConfidential

Hardware Capacity


Analog Phones (SLT) Digital Key Phones (DKP) Mobile Phones as Extensions

IP Phones Mobile Phones with SIP Client

SIP Soft phones

NEO10 EON48

SETU VP

Confidential

User Terminals


• 3 SIP Accounts

• Multiple-Programmable Keys

• 6x24 and 2x24 Character Display

• Auto Configuration

• Multiple Call Handling

• Peer-to-Peer Calling

• PoE (Optional)

• Phone Book

• Voice Mail Key

SETU VP248P

SETU VP248S

Confidential

User Terminals - IP Phones


• 6x24 and 2x24 Character LCD Display

• 16 Programmable Keys

• 17 Touch-Sense Keys

• Touch-Sense Keys

• Full Duplex Speaker Phone

• Headset Interface

• LCD Contrast and Brightness Control

• 3-Position Desktop Mounting

EON48S

EON48P

Confidential

User Terminals - Digital Key Phones


EONSOFT EONSOFT with DSS

Confidential

User Terminals - PC based Digital Key Phones


NEO10

• Phonebook Entries: 80

• 76 Caller ID Memory

• Message Wait Indication

• Battery Free Operation of CLIP

• Speaker Phone

• Handset Volume Control: 4 Levels

• One-Touch Speed Dial

• Cellular Phone RFI Noise Immunity

• Data Port with RJ11 Jack

• Colors: White and Black

Confidential

User Terminals - Single Line Telephones


• Single Line Analog Telephones

• SIP based VoIP Phones

• SIP based VoIP Softphones

• SIP based VoIP Door Phones

• Mobile Phones/PDAs with SIP Client

Confidential

Third-Party Terminal Support


Modular Architecture

Back to Contents

Key Features

• VoIP Server Module

• GSM Module

• UMTS (3G) Module

• Door Phone Module

• Voice Mail System

Confidential

ETERNITY NE comes in a standard configuration of CO (TWT) lines and

analog and digital extensions to satisfy initial basic requirements of start-up

businesses.

Its Modular design offers the flexibility to integrate GSM, UMTS (3G) and

VoIP on the same platform in form of optional field-pluggable modules.

Moreover, Voice Mail functionality and Door Phone connectivity can also

be availed as an optional module.

An Organization can thereby choose its own preferred mix of

communication technologies and functionality and integrated them as and

when desired.


ETERNITY NE

Confidential

VoIP Server Module


• VoIP Server Card with Built-in SIP Registrar and Proxy Server

• 8 VoIP Channels

• 4 VoIP (SIP) trunks

• 8 IP Extensions Built-in, Expandable up to 16 with IP8 License

• Audio Codec: G.711A/µ, G.729A/B, G.723, GSM-FR, iLBC

Confidential

GSM Module


• GSM Port for Voice Calls

• Maximum 2 Modules at a time

• Quad-Band Operation

Frequency Band (MHz): GSM850, EGSM900, DCS1800, PCS1900

• Make Calls with Superior Voice Quality over UMTS (3G) Network

• Make VoIP Calls with Registering Proxy Servers over UMTS (3G) Network

• UMTSA Module

UMTS (3G) Port for Voice Calls for USA and Compatible Networks

Frequency Band (MHz) - Tri-band: WCDMA 850/1900/2100

• UMTSE Module

UMTS (3G) Port for Voice Calls for Europe and Compatible Networks

Frequency Band (MHz) - Tri-band: WCDMA 900/1900/2100

• Maximum 2 Modules at a Time

Confidential

UMTS (3G) Module


Confidential

Door Phone Module


• Module to Connect a 4-Wire Door Phone

• A Relay Contact to connect Relay Activated Device (I.e. Door Lock/Release device)

• Physical Connector Type: RJ45

• Mail Boxes for Individual Users

• Greets Four Callers Simultaneously

• Support up to 576 hours of Conversation Recording

• Onboard USB Port to enable Voice Mail System

• 2 GB USB Flash Drive supplied as default with VMS License

• Expandable Up to 32 GB (576 Hours)

Confidential

Voice Mail System


Solution Overview

Back to Contents

DKP

SLT

Office Employees: SLT & DKP

CEO’s Desk

India Office

Employees working from Home

IPIP Phone

CO (TWT)

ETERNITY NE

Mobile IP Extensions

GSM/UMTS(3G) NetworkGSM/3G Mobile Extensions

IP Softphone

Softphone

Teleworkers: Australia

Mobile Workers

GSM/UMTS(3G) Network

Mobile Workers

Confidential

Application Scenario

Solution Overview

• Enterprise-Grade Features Reduces Administration Time and Increases Overall Productivity

• Variety of User Terminal Options to suit Flexible Working Environment

Analog Telephones, Digital Key Phones, IP Key Phones, SIP Phones, IP Softphones

• Variety of Trunk Options to make Calls via Cost-effective Networks Reduces Telephony Cost

CO Trunk Lines, GSM, UMTS (3G) and VoIP (SIP) Trunks

• Multi-Party Conference Enhances Collaboration and Speeds up

Decision Making

• Forward Calls on Mobile Phone ensures No Lost Opportunities

• Forward Voice Mail on Email in Non-availability in Office

Office Communication Solution

Solution Overview

• Extended Office for Employees Working From Home or Remote Site

• Make and Receive Office Calls from Convenient Working Location

• Transparent Functioning as if working from Office

• Access to IP-PBX features from User Location

• Anywhere Access to Voice Mail via Email Notification

• Boon for Overseas Employees or Remote Site Workers

Teleworkers Solution

Solution Overview

• Office Communication on the Go

• Ideal Solution for Employees who keep Travelling across the Geography

• Use GSM or UMTS (3G) Mobile Phones as Office Extensions

• Use Mobile Phones with SIP Client as Office Extensions

• Use all IP-PBX features – Make and Receive Calls, Access Voice Mail and Directory, Conference etc.

Mobile Workers Solution

Solution Overview

Advanced IP Features

Back to Contents

Key Features

• Call Forking

• Portable Extensions

• Presence and IM

• VoIP Call over UMTS (3G)

• Dynamic DNS

• Peer-to-Peer Calls

Confidential

ETERNITY NE is an all-integrated IP-PBX with embedded Registrar, Proxy

and Presence Server. Up to 16 local or remote IP extensions can be

registered with Registrar Server. The integrated Proxy server performs

various call control functions. NE can also register itself as a client with the

SIP proxy of a service provider. The services availed thereby can be

shared among the various IP Users i.e. IP key phone, Softphone or any

device with SIP client.


ETERNITY NE

Confidential

• Same credentials such as User name and Authentication Password can be entered in three different IP terminals

• All three devices now works as a single extension to make/receive calls

• In event of an incoming call, all three devices rings

• User can attend call from convenient device

ETERNITY NE

PSTN/GSM/UMTS(3G)

/VoIPEmployee

not at Desk

The same desk call is Attempted on two IP devices

with same credentials

Laptop with Softphone

Mobile with SIP Client

Call Forking


Confidential

• Carry Same Contact Number across the Globe

• Register IP extension for anywhere in the World

• IP extension can be IP Phone, Softphone or Any mobile with SIP Client

• Seamless Feature Deliver y over Remote IP Extensions

• Accessibility to IP-PBX features same as Local Extension

Portable Extensions


Confidential

• Identify the Presence and Mode of Communication just before you Make a Call

• Status of Availability - Online, Offline

• User’s Willingness to Participate - Busy, Available on Mobile, Our of office etc.

• Preferred Mode of Communication - Call, Text Messaging

• Reduce the Number of Failed Call Attempts

• Integrated Presence Server of NE maintains and distributes the Status of all IP users

Presence and IM


Confidential

• Make VoIP calls via over UMTS (3G) SIM inserted in ETERNITY NE

• VoIP calls can be Made in Absence of Wired Internet Connectivity

• Remote Workers can User DISA to use this Facility

GSM/UMTS(3G)

ITSP Proxy

ETERNITY NE

VoIP Call over UMTS (3G)


Confidential

• Automates the Discovery and Registration of the Server’s IP Address on the Public Network

• Fluctuating Dynamic IP of the Server is Mapped to a Unique Domain Name (DNS)

• Remote Users can Connect to the Server Using the Non-Altering DNS

• Benefit:

Prevents Reconfiguring of Systems Every Time a Network Infrastructure Changes

Useful When Remotely Accessing the IP-PBX Connected to Ones Home or Office IP Connectivity,

Usually Configured for a Dynamic IP

Dynamic DNS (DDNS)


Confidential

• Place VoIP calls without Involving a Proxy Sever

• End User devices can be SLT, DKP or IP extensions located at anywhere in the world

• IP Addresses of Various SIP Devices Can be Programmed in a Peer-to-Peer Table

• 900 Such Entries Can be Programmed

• Shorter Extension Codes Can be Defined in Place of Long Number Strings/Addresses

WANIP

SLT

IP Phone Router302

WANETERNITY NE Router

DKP

IP Phone

Peer-to-Peer Calls


Confidential

2001 192.168.1.10

2002 192.168.1.125

2010 192.168.1.145

Peer-to-Peer Table


Mobility Features

Back to Contents

Key Features

• Mobility Extensions

• Dual Ring (Mobile Twining)

• DISA – Automatic

• Call Back on Mobile

• SIM Balance Inquiry/Recharge

Confidential

Business today has crossed geographic boundaries and so organizations

tend to have more and more branch offices along with the workforce

roaming in-between the branches. These mobile workers leave back their

extensions at the office desk and stay disconnected or user multiple

devices and contacts – work, home and mobile phone numbers. The more

devices one use, the more contact-IDs need to remember.

ETRENITY NE offers mobile extensions for field workers to facilitate with

seamless mobility and office communication on the go to improve the

productivity.

Mobility Features

ETERNITY NE

Confidential

• Mobile Phones as PBX Extensions

• Field Users can access Telephony Features from their Mobile Phones

• Access to PBX features such as Making and Receiving Calls, Transfer, Forward, Conference Calls, Access to

Voice Mail, etc. while Roaming

DKP

SLT

IP PhoneETERNITY NE

Office

GSM/UMTS(3G) Network Coverage

IP Softphone

201

229

230

231

232

Field Mobile Workforce

202

228

Mobility Features

Mobility Features

Confidential

• NE Routes Incoming Call on Desk phone to a User Mobile on the Go!

• Both Desk phone and Mobile Rings Simultaneously

• User can Pick up the Call from any of the Two Terminals

CO/GSM/UMTS(3G)

VoIPCaller

Desk Phone

Mobile Phone

Dual Ring (Mobile Twinning)

Mobility Features

• Automatic Access to System Features and Facilities from Remote Location

• User can Call on DISA enabled Trunks and access following Features:

Make Calls to Internal Extensions

Make Calls on External Numbers using System Trunks

Activate/Deactivate Features

Programming/Administer the System

• No need to dial DISA login code and Station Number-password

• 999 Numbers can be Programmed in DISA – CLI Authentication Table

Confidential

DISA - Automatic

Mobility Features

Confidential

• When a Caller places a Missed on Any of the Trunk (CO, GSM/3G or VoIP), NE Automatically Gives a Call back

• On Receiving the Call, User is provided with Options viz. DID, Follow Auto-Attendant or Call Routed to the Operator

• Caller’s Numbers should be Programmed in Trusted Caller’s List

PSTN/GSM/UMTS(3G)

/VoIP

Sales Person

ETERNITY NE

Auto-Attendant

Operator

DID

Caller Leaves Missed Call on Any of the NE Trunks Port and

System Initiates Auto Call back

Call back on Mobile

Mobility Features

• No Need to Remove SIM from GSM/UMTS(3G) Module for Balance Inquiry or Recharge

• Recharge / Inquire the SIM Balance from Web-based Management

Current balance is 32.5350. RC26, V2V Local-30p/min, 30days. Dial *44*26# Ckt scrore at just Rs3/Day. To act, dial *123*04#

*141**140*1234567890123456#

Balance Inquiry Number

Reply from Service Provider

Recharge Coupon Number

Confidential

SIM Balance Inquiry and Recharge

Mobility Features

Intelligent Functions

Back to Contents

Key Features

• Auto-Attendant

• Automatic Number Translation

• Caller-ID based Routing

• Door Phone Connectivity

• Incoming CLI Modification

• Least Cost Routing

• Logical Partitioning

• Off-Hook Alert

• Return Call to Original Caller

• Scheduled Call Forward

• Live Call Supervision

• Voice Message Applications

Confidential

ETERNITY NE delivers all advance features and functions to small

businesses such as remembering access codes for easy and speed

dialing, forwarding calls to desired extension, establishing conferencing

circuits for multi-party conversations, re-attempting calls at unsuccessful

trials, screening live calls, recording conversations and many other.

Incoming calls can be automatically directed to specific users or distributed

among a group. Outgoing calls are attempted via the most cost-effective

network and dial plans can be flexibly assigned for different users as per

time of calling.


ETERNITY NE

• Eliminate the Need of an Operator to Route Calls, Auto-Attendant does it all

• Keep your Organization Running 24x7

• Enhance the Customer Calling Experience

• Greet your Customers in Local Language

• Greetings as per Time of the Day – Morning, Evening and Off Hours

• Enable Customer to Enjoy the Self-service Experience

• Customers can Reach to Desired Extension without the help of an Operator

Confidential

Auto-Attendant


Welcome Greetings

PSTNGSM/UMTS

/VoIP

No Answer User Busy

Calling Joseph

Caller

Call Established

Smith 502

Sara 503

Joseph 501

Operator

1

9

0

#

Call Disconnect

8

3

6

1

5

7

2

4Calling Activity:Dialed Extension Number: 501Dial by Name: Joseph, Dial 567

Welcome to ABX Inc. !Please Dial Extension Number7-Dial by Name8-Leave a Message5-Listen Promotional Scheme9-Go to Operator

Presenting Other Options

The Person you wish to talk is not available. Please dial…1 to retry9 to go to operator0 to go to initial node# to disconnect

Auto-Attendant


• No Need to Remember Additional digits to be Added or

Removed while Placing a Call

• Modify the Dialed Number by adding Specific Area Code or

Country Code Automatically

• Simply Dial Large Numbers by Entering String of Short

Numbers

Confidential

Automatic Number Translation


Operator

MD’s ResidenceMD’s Extension

Ideal Route

No Need of Operator to Route Calls

Caller gets Directly Connected to Desired Extension

Actual Route

Operator

Incoming Call First Lands On the Operator’s Extension and then Transferred to the Appropriate

Extension

NE Checks Incoming CLI with the Numbers Stored in Programmed

CLI Table and Directly Transfers it to the Respective Extension

PSTN

ETERNITY NE

Scenario 1 Normal Routing

Scenario 2 CLI based Routing

Confidential

Caller-ID based Routing


• An Option of Connecting Single 4-Wire Door-Phone and Relay Activated Device

• On Pressing Button provided on Door Phone, the Programmed Extension Rings

• User can Talk to the Person at the Door

• If Door Lock Release device is Connected with DOP, the User can Open the Door and let the Visitor in

• Interface via Optional Door Phone Module

• Physical Connector Type: RJ45

Confidential

Door Phone Connectivity


• Insert Area Code, Country Code or International Prefix before the Dialed Number Automatically

• Users need not Remember complicated Region Codes

• Shortens the dialing of Lengthy Numbers

Confidential

Incoming CLI Modification


• Automatically Selects the Most Economical Route for Each Outgoing Trunk Call

• Comprehensive LCR

• 3 Types of LCR:

Time based

Number based

Combination of Time and Number based

• Call made Outside the Organization are always at Least Possible Cost

ETERNITY NE

VoIP

PSTN

GSM/3G

09998396496

+15768999876

2630555

+15768999876 09998396496 2630555

Confidential

Least Cost Routing


• Allow or Deny Calls in-between CO, Mobile or VoIP networks

• Comply Country Specific Telecom Regulations

Confidential

Logical Partitioning


• NE generates Error Tone on User Extension if not Placed Properly

• Users with DKP and IP Phones gets Text Message ‘Hang Up’ on Screen

• For Users with SLT, Off-hook alert is given to Operator Extension

Confidential

Off-Hook Alert


• Boon for the Big Organization where Group of Trunks shared by Number of Users

• If the Called Person does not Pick up the Call in event of Missed Call or Busy

• Called party can Directly Reach to the Concern person without any Delay

• Bypass Operator and Auto-Attendant

• Saves time of the Caller and Reduces Hassel for Operator to ask who has Called

• Supported on GSM/UMTS(3G) and VoIP(SIP) Trunks

301System Stores Calling Party’s no. with its

Extension PortWhen the User Calls Back, Call Gets

Routed to the Same Extension

GSM/UMTS(3G)

/VoIP

Confidential

Return Call to Original Caller (RCOC)


• Forward Desk calls to Different Number as per Day or Night Time

• Destination Numbers can be Other Extension, External Number or Voice Mail

• For example: Desk calls can be Forwarded to User’s mobile during Day time, Residence number at Night Time

Confidential

Scheduled Call Forward


• Get the Information of Calls Made/Received by an Extension being Supervised on Your CLI Telephone

• Information can be Acquired During a Live Call or On Need Basis

• Information of the Last Dialed Call can also be Displayed on Monitoring Station

Confidential

Live Call Supervision


• Guide the Caller in Various Call Making Situations such as:

Day/Night Greetings

Wrong Number Dial/Dial-by-Name

Initial Guidance

Busy/Transfer/No Reply

• 16 Voice Messages of 14 Seconds each can be stored in Internal Memory of NE

• Messages can be Played in Events such as Music-on-Hold, Alarms, DISA, Auto Redial, Night Mode and

Emergency

Confidential

Voice Message Applications


Voice Mail System

Back to Contents

Key Features

• Voice Mail to Email

• Conversation Recording

• Personalized Greetings

• Message Notifications

• Call Taping

• Live Call Screening

• Broadcast Message

Confidential

An efficient Voice Mail System can work wonders for your organization

productivity. The one that can provide efficient call management and

accurate messaging saves precious time of your employees, yet allowing a

non-interfering work environment.

The Integrated Voice Mail in ETERNITY NE is designed to deliver all

possible voice applications which typically require an external Voice Mail,

such as personalized greetings, voice mailboxes for individual users,

multiple message notifications, voice mail to email, conversation recording

etc.

Voice Mail System

ETERNITY NE

• Incoming Voice Mail is forwarded to User’s Email account

• Notification can be made With or Without Attachment

Confidential

Voice Mail to Email

Voice Mail System

• The User can Record his Conversation in his Personal Mail Box

• The User can Listen Recorded Conversations Stored in the Mail Box along with other Messages

• Extremely Useful Feature for Organizations that works on Verbal Commitments

Confidential

Conversation Recording

Voice Mail System

• While Leaving a Voice Mail, Caller hears Greetings/Messages Personalized by Mailbox User

• Different Greetings/Messages can be played according to 4 different Time Zones

• Each Caller is Greeted with Pre-recorded Messages as per prevailing time of the Day

i.e. Morning, Afternoon, Evening

• Different Greeting Messages can be Played/Recorded for Working, Non-working hours, Holidays or Festivals

Confidential

Personalized Greetings

Voice Mail System

• Notify a User about incoming Voice Message by Following ways:

LED Indication on Dedicated Voice Mail Key

Shattered Dial Tone

Voice message on Off-Hook

Email Notification

• Immediate Notification

Instant Notification about new Message in his Mailbox Every time on arrival of New Message

• Scheduled Notification

Notification for 3 times per Day as per User Defined Time and Number only on arrival of New Voice Mail

• User can log on to the Mailbox and Retrieve the Messages

• Notifications can be sent to Different Numbers during different Time-zones

Confidential

Message Notifications

Voice Mail System

• Calls To/From Specific Numbers can be Taped if Required

• One Call can be Taped at one time

• Separate Mailbox can be defined for Taped Call Storage

Confidential

DISA - Automatic

Voice Mail System

• A Station can Interrupt and Speak to Caller while Leaving a Message to the VMS

• Forward calls to VMS and Attend, if Important

• Feature is Available on IP Key Phone and Digital Key Phone

Confidential

Live Call Screening

Voice Mail System

• Broadcast Message to All or Multiple Number of Mailboxes at the Same time

• Broadcast Messages such as Sudden Holiday Announcement, Hosting of an Event, Seminar etc.

Confidential

CO/GSM/UMTS/VoIP

Internet

General Manager

Head Office Employees

Voice MailBroadcast

Teleworkers

Voice Mail

Broadcast Message

Voice Mail System

Simplified Management

Back to Contents

Key Features

• SMDR Reports (CDR) with Cost

Calculation

• CLI Detection

• Ease of Installation

• Localization

• Remote Management

• Flexible Numbering Plan

• System Status

Confidential

The Enterprise-grade features and functionalities offered by ETERNITY NE

requires no special training or high-level of expertise.

ETERNITY NE comes with built-in web server functionality making it

possible to configure the system from remote location, saves time and cost

of providing essential technical support. Multiple Languages and Country

specific parameters helps configuring NE quickly and easily and dedicated

RJ11 ports simplifies connectivity and cabling hassles.


ETERNITY NE

• Call Detail Record of Outgoing, Incoming and Internal Calls

• 6000 Outgoing, 5000 Incoming and 1000 Internal Calls

• Filters like Call Duration, Calling Number, Trunk, Extension etc. helps in Call Analysis

• Structured Call Charges – based on the Outgoing Trunk used for Dialing

• Options of Fixed, Unit wise and Percentage wise Service Charge

• Charges on Special days can be Defined

• Call Rates can also be Defined based on the Time-Zone

• Print SMDR Reports can be Printed in Online and Offline Mode

Confidential

SMDR with Call Cost Calculation


Confidential

SMDR Report - Sample


• NE Supports CLI on CO (TWT), GSM, UMTS(3G) and VoIP Trunks

• Supports DTMF and FSK Analog CLI

• Displays CLI on SLT, DKP and IP Key Phones

• Time and Date Display on FSK CLI

• CLIR for Internal Calls

Confidential

CLI Detection


• Easy Installation makes it possible to handle NE even by End Users

• Compact and Foot Print to suit Every Work Environment

• Convenient Mounting Options:

Wall Mount

Table-Top

19” Rack Mount

• Dedicated RJ11 ports for Plug-n-Play Operation

Confidential

Ease of Installation


• ETERNITY NE can be Configured to Meet the Telecom Standard where it is Installed

• Language support: English, French, Spanish, German, Russian, Portuguese and Italian

• Configured for: Time Zones

Day Light Saving

Date-Time Format

ISDN Variants

CLIP Variants

Impedance

Confidential

Localization


• Multiple Extensions can be Grouped under a User Group

• Incoming Call the Extensions Ring as per the Assigned Priorities

• On receiving a Call, the Extensions Rings according to the assigned Priorities

• Group Members can Spread across Different Geographic Locations

Confidential

Global User Groups


• Built-in Web-server Functionality for Remote Programming,

• Saves Time and Cost of Technical Support

• Two Programming Access Modes

System Administrator (SA)

System Engineer (SE)

• Supported Languages

English, French, German, Portuguese, Spanish, Italian

Confidential

Remote System Management


• Flexible Extensions Numbering Plan for Simplicity of Use

• Extensions Numbers can have Up to 6 Digits

• Flexible Numbers can be assigned to Security Extensions, CEOs, Teleworkers and Office Employees

Confidential

Flexible Numbering Plan


• Identify the Status of various Parameters from a Single Window

• Status of following Parameters can be Known:

Voice Mail Memory

CO Trunks

Mobile Trunks

SIP Trunks

SIP extensions

Network Parameters

Confidential

System Status


Productivity Boosting Features

Back to Contents

Key Features

• Alarms and Reminders

• Auto Answer

• Auto Call Back

• Auto-Redial

• Busy Lamp Field (BLF)

• Conference (Multi-Party)

• Conference Dial-in

• Distinctive Ringing

• Priority

Confidential

ETERNITY NE delivers advanced function and feature to reduce the

administration time and help user to focus on the core business activities.

These features enhances the collaboration among the local and dispersed

employees and fastens the overall decision making.

NE can redial a number until it gets connected, form a conference at a

scheduled time, indicate the activity status of a user via BLF, identify

different callers via distinctive ringing, give priority to calls from important

numbers and lot more.


ETERNITY NE

• Set Once/Repeat Alarm for All Users

• Alarm Snooze Ensures that no Alarms get Missed

• Alarms Types: Automated or Operator Served

• Generate Report of Non Served Alarms

• Alarm Notification Type:

Voice Mail

Auto Generated Voice Message

Music on Hold

Operator

Confidential

Alarms and Reminders with Snooze


• Enable an Operator to Answer Incoming Calls Automatically

• No need to Pick up the Handset or Press Speaker Phone Key Again and Again

• If Headset is used then Incoming Call Speech can be Heard Directly

• Saves Time and Effort

Confidential

Auto-Answer


• User Need not to wait for a Busy extension to get free

• As soon as destination extension number becomes free, NE generates a call back

Dialed ExtensionBusy

Calling...Secretary

Secretary

Already inConversation

Boss

Auto Call BackEnabled

Extension Ringing

As Secretary Becomes Free, NE Generates Ring at Boss’s

ExtensionExtension Ringing

When Boss Answers PBX Gives RBT

to Secretary

Employee Confidential

Auto Call Back


• Relieve User from Manual Redialing of a Busy Number

• ETERNITY NE Keep Dialing a Busy Number repeatedly till it gets Connected

• Whenever Call goes Through it Informs User by giving him a Ring

• Three Number can be Set for Auto Redial

Confidential

Auto-Redial


• A Busy Lamp Field is An Array of Extension Status Lamps

• An Extension Can Bear Different Statuses Such as: Busy, Ringing or Idle

• If a User’s Class of Service (Cos) is Provisioned, An Extension User Can Monitor the Status of Another Extension

• Based on Extension Status, the Operator Can Decide to Either Transfer a Call Directly or Else Pick Up a Call In

case Called Extension is Busy

Confidential

Busy Lamp Field (BLF)


00

Logistics & Transportation

Field Sales Person(Mobile SIP Client)

Technical Support Team

Reception

Office Employees

PSTN

Internet

ETERNITY NE

Factory Workers

Local LAN

GSMUMTS/3G

Confidential

Conference - Up to 6 Participants


Logistics & Transportation

Field Sales Person(Mobile SIP Client)

Technical Support Team

Reception

Sr. Manager-Production

Sr. Manager-Sales

CO

Internet

ETERNITY NE

Factory WorkersLocal LAN

GSM/UMTS3G Up to 6 People can be

included in single Dial-in Conference

>Callers can join in a conference by dialing a dial-in code at a pre-defined time

• Callers can join in a conference by dialing a conference dial-in code at a pre-defined time

Confidential

Conference Dial-in


• Allows Certain Calls to have Higher Priority of Access over Others

• Calls from Trunk, Important Extension Numbers can be given Priority

PSTN/GSM/Internet

Internet

Sr. Manager

Technical Support-Head Office

Customer Care DepartmentRemote Office

Local LAN

Call 1With Normal Priority

Call 2With Normal Priority

Call 3With Highest Priority

Sr. Manager’s Call gets through

Confidential

Priority


Cost Control Features

Back to Contents

Key Features

• Call Budget on Extensions

• Call Budget on Trunks

• Call Duration Control

• CUG over GSM/UMTS(3G)

• Toll Control

Confidential

ETERNITY NE ensures each and every call made outside the office to

happen at least incurred cost. It delivers comprehensive cost control

features such as budgeting on Trunks and Extensions, Disconnection of

Longer Conversations, Free of Cost communication with field employees.

These features help small businesses to be cost effective in telecom cost

and save on telephony bills.


ETERNITY NE

• Control the Use of Trunk Resources

• Set Monthly Call Budget for Individual Extension

• Exceeding the Budgeted Value, Extension is Barred from Calling Facility

• Budgeted Value can be Cleared Manually or Automatically Every Month

Confidential

Call Budget on Extensions


• Control the Use of Trunk Resources

• Set Monthly Call Budget for Individual Trunks

• Trunks – CO, GSM, UMTS (3G), VoIP (SIP)

• Exceeding the Budgeted Value, Trunks doesn’t allow Further Outgoing Calls

• Budgeted Value can be Cleared Manually or Automatically Every Month

Confidential

Call Budget on Trunks


• Cost Control Feature to Limit Lengthy Conversations

• Disconnect Ongoing calls after a Pre-defined Duration

• User is Notified via a Warning Tone before the Disconnection of Call

• Control can be Exercised for All/Selective Users

Confidential

Call Duration Control


+91 9999900001

+91 9999900002

Incoming Number:+91 9999900005

+91 9999900005

GSM/UMTS(3G)

GSM/UMTS (3G) Card

• Communicate with Field Employees at Zero Call Cost

• Insert as many as Two CUG SIMs in Two GSM/UMTS(3G) Modules

• Any Call made to Field Employee is routed via CUG SIMs of Module

Confidential

CUG over GSM/UMTS(3G)


• Assign Call Privileges/Permissions to Individual Users

• Allow or Deny Certain Numbers to be Dialed

• Allow or Deny Calls during Day and Night Hours

Confidential

Toll Control


Product Ordering Information

Back to Contents

Ordering Information

ETERNITY NE

PRODUCT DESCRIPTION

ETERNITY NE2 PBX with 2 CO, 2 Digital and 4 Single Line Telephone Ports




OPTIONAL MODULE DESCRIPTION

ETERNITY NE VoIP SERVER 8 VoIP Channels to connect 4 SIP Trunks and 8 VoIP Users

ETERNITY NE IP8 License to Enable 8 IP Users

ETERNITY NE GSM GSM Port for Voice Calls

ETERNITY NE UMTSA UMTS (3G) Port for Voice Calls for USA and Compatible Networks

ETERNITY NE UMTSE UMTS (3G) Port for Voice Calls for Europe and Compatible Networks

ETERNITY NE VMS Voice Mail System to Attend 4 Simultaneous Calls with Mailboxes for Individual Users

ETERNITY NE 4WDP 4-Wire Door Phone Port with a Relay Contact

Thank You

• Type of Presentation: Product Presentation

• Number of Slides: 100

• Revised on: 17th March 2011

• Version-Release Number: V1.R2

For Further Information Please Contact: Email ID: [email protected]

Visit us at www.MatrixComSec.com

eternity ne

Technology