CRICOS Provider No. 00103D

CRICOS Provider No. 00103D | RTO Code 4909

Establishment of a WIL Administrative UnitFederation University Australia

Helen Ryan & Sharyn Crawford

Federation University Australia

21st November 2019

CRICOS Provider No. 00103D RTO Code 4909

Introduction

CRICOS Provider No. 00103D RTO Code 4909

CRICOS Provider No. 00103D RTO Code 4909

CRICOS Provider No. 00103D RTO Code 4909

Academic Services and Support Directorate

Manager – Program Support Manager – School Services

General Manager (Academic)

Program SupportWork Integrated learning

Technical Staff

School ServicesExecutive Assistants

CRICOS Provider No. 00103D RTO Code 4909

New View of the world

Issues identified:

Dysfunctional teams

Different processes

Using system to various levels of capacity

Under resourced

Significant issues with lack of placements in particular programs

Confusion over academic and professional staff roles

Stressed and wary staff

CRICOS Provider No. 00103D RTO Code 4909

Light Bulb Moment

Form a new team

Advantages:

- Dedicated coordinator

- Consolidated team

- Shared resources

- Consistent processes

- Budget management

CRICOS Provider No. 00103D RTO Code 4909

Process

Consultation with staff

Sold the benefits

Everyone on board

Advertised for new Coordinator

CRICOS Provider No. 00103D RTO Code 4909

Change Fatigue

• Where do we fit in?

• No one knows what we do!

• No one cares about us

CRICOS Provider No. 00103D RTO Code 4909

Tuckman Model

CRICOS Provider No. 00103D RTO Code 4909

Design Thinking

CRICOS Provider No. 00103D RTO Code 4909

Wins

Culture of -

• Continuous improvement

• Collaboration

• Student focus

• Support for Colleagues

• Increased student placements and agency relationships

• Cleared the backlog of unplaced students

• Serving more programs

CRICOS Provider No. 00103D RTO Code 4909

Challenges ahead

CRICOS Provider No. 00103D RTO Code 4909

Key success factors

CRICOS Provider No. 00103D

CRICOS Provider No. 00103D | RTO Code 4909

Questions