establishing effective committees & communication
TRANSCRIPT
Establishing Effective Committees & Communication
Building Blocks of Committees
• Designated members• Committee charter• Agenda• Team building/development• Resources
NH Staffing Toolkit July 2010
Member Selection
• 50% administration / 50% direct care staff• How do you select a high performing team?
– Volunteers?– Speak up or silent?– From every area with inpatients?– By licensure?
• Ensure representative sample!
Structure: Adopt Committee Charter
• Committee name • Nursing Staffing Committee
• Committee membership • 50/50
• Objectives, Tasks and Accountabilities • Charter
• Schedule of meetings • At least annually
• Record keeping / minutes / decisions made• Attendance & participation expectations• Expected outcomes & timeline
The “Accountability Agenda”
• Right people at right time• Know topics in advance • Know when agenda will get to each member• Everyone gets a chance to be heard• Actions & Accountabilities…Who Does What by When
Nurse Staffing Committee Agenda
Topic PersonResponsible
Process Time
(What) (Who) (How) (When)Charter CNO Presentation
Discussion9:00-9:30
Date & Time: 11/7/08 9-10:30 AM Place: Classroom 1 Attendees: Objective of the Meeting: Develop a house-wide staffing plan
Team Building & Development
1. Forming, norming, storming, performing… mourning (adjourning)
2. Group norms• Ground rules • Decision-making standards
3. Cultural norms
Team “Rules of the Road”…• Group Norms
– Guide team member behavior• Ground Rules
– Guidelines for participation– Goal: open, respectful dialogue
• Decision-Making Standards
Cultural Norms
• Shared leadership – participative decision making • Interest based decision making• Collaboration • Consensus building
Participative Leadership
• Open form of management• Employees: strong decision-making role• Leaders seek strong collaborative relationships
Interest-based Decision MakingPrinciples & Assumptions
• Issues not personalities • Interests not positions • Create options to satisfy mutual and separate
interests • Principled negotiation enhances relationships • Mutual gains are possible • Open discussion expands mutual interests/options
Collaboration
• A process of participation through which people, groups and organizations work together to achieve desired results.
• Team members:• Contribute• Take Responsibility• Value Other’s Viewpoints
Consensus Building
• Everyone plays a role in group decision making • Compromise may be needed• Merriam-Webster dictionary definition:
– a : general agreement – b : the judgment arrived at by most or all of those concerned – group solidarity in sentiment and belief
Defining resources needed to support group work
• Administrative support
* Meeting planning & communication * Document development * Minutes & Action Plans
• Accessibility to needed data & reports
* Data driven/evidence based decision-making * Using data to evaluate staffing effectiveness• Communication support
Support resources continued…