essentials of km class presentation

7/31/2019 Essentials of Km Class Presentation

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ESSENTIALS OF KM

Knowledge Management is the explicit and

systematic management of vital knowledge-

and its associated processes of creation,

organization, diffusion, use and exploitation-

in pursuit of business objectives.

The levers of KM initiatives:

Customer Knowledge- the most vital

knowledge for creation, survival and growth of

any business activity or organization


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ESSENTIALS OF KNOWLEDGE

MANAGEMENTanagement

Knowledge of Processes- Applying the best

know how in various business processes

Product/Service Knowledge- to provide

smarter solutions, customized users needs

Knowledge of People- Nurturing and

harnessing human intellect

Organizational Experiences; Learning from

past


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MANAGEMENTanagement

Knowledge in relationship- understanding of

knowledge that underpins successful

collaboration

Knowledge assets- measuring and managing

intellectual capital


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MANAGEMENTanagement Information Static

Independent of Individual

Explicit

Digital

Easy to duplicate

Easy to broadcast

No Intrinsic meaning

Knowledge Dynamic

Dependent on Individuals

Implicit/Tacit

Analogue

Must be re-created

Face to Face

Meaning has to be personally

assigned


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Knowledge:

Is a firm asset

Has different forms

Has a location

Is situational

Important Dimensions of Knowledge

ESSENTIALS OF KNOWLEDGE MANAGEMENTanagement Landscape


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Knowledge

Wisdom

Tacit knowledge

Explicit knowledge

Important Dimensions of Knowledge

The Knowledge Management Landscape


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Organizational learning:Creation of newstandard operating procedures and

business processes reflecting experience

Knowledge management:Set of processesdeveloped in an organization to create,

gather, store, disseminate, and applyknowledge

Organizational Learning and Knowledge Management



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The knowledge management value chain


Figure 1-1


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Knowledge acquisition

Knowledge storage

Knowledge dissemination

Knowledge application

The Knowledge Management Value Chain



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Chief Knowledge Officer (CKO): Seniorexecutive in charge of the organization's

knowledge management program

Communities of Practice (COP): Informalgroups who may live or work in different

locations but share a common profession

The Knowledge Management Value Chain



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Enterprise Knowledge Management Systems: Generalpurpose, integrated, and firm-wide systems to collect,store and disseminate digital content and knowledge

Knowledge Work Systems (KWS): Information systemsthat aid knowledge workers in the creation andintegration of new knowledge in the organization

Intelligent Techniques: Datamining and artificial

intelligence technologies used for discovering,codifying, storing, and extending knowledge

Types of Knowledge Management Systems



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Major types of knowledge management systems


Figure 1-2


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Structured knowledge

Semistructured knowledge

Knowledge repository

Knowledge network

Structured Knowledge Systems

Enterprise-Wide Knowledge Management Systems


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Enterprise-wide knowledge management systems


Figure 1-3


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KPMG knowledge system processes


Figure 1-4


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Key Functions of an EnterpriseKnowledge Network

Knowledge exchange services

Community of practice support

Auto-Profiling Capabilities

Knowledge management services

Knowledge Networks



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Teamware: Group collaboration software

running on intranets that is customized forteamwork

Portals, Collaboration Tools, and Learning Management Systems



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Learning Management Systems (LMS):

Tools for the management, delivery,tracking, and assessment of various typesof employee learning

Portals, Collaboration Tools, and Learning Management Systems



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Knowledge workers perform 3 key roles:

Keeping the organization current in

knowledge as it develops in the externalworld

Serving as integral consultants regarding

the areas of their knowledge, the changestaking place, and opportunities

Acting as change agents

Knowledge Workers and Knowledge Work

Knowledge Work Systems


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Requirements of knowledge work systems

Knowledge Work Systems

Figure 1-5


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Insufficient resources available to structure

and update the content in repositories

Poor quality and high variability of content

quality because of insufficient mechanisms

Content in repositories lacks context,

making documents difficult to understand

Implementation Challenges

Management Issues for Knowledge Management Systems


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Individual employees not rewarded for

contributing content, and many fear

sharing knowledge with others on the job

Search engines return too much

information, reflecting lack of knowledge

structure or taxonomy

Implementation Challenges

Management Issues for Knowledge Management Systems


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1. Develop in stages

2. Choose a high-value business process

3. Choose the right audience

4. Measure ROI during initial implementation

5. Use the preliminary ROI to project enterprise-wide values

Obtaining Value from Knowledge Management Systems

Obtaining Value from Knowledge Management Systems


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essentials of km class presentation

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