essential skills · strengthen the focus of “bahrain 2030” in true meanings. our team is...

P. O . Box : 31676 | Kingdom of Bahrain. | Tel: +973-17596561 | Fax:+ 973-17596562e-mail: [email protected] | Web: www.londontc.com

ESSENTIAL SKILLSTRAINING CERTIFICATE (ESTC)

“An Aboriginal Essential Skills Journey”- Planting the Seeds for Growth -

NumeracySkills

Basic IT Skills

Communication Skills

Time Management Skills

Problem SolvingSkills

Team Working Skills

On - Job - TrainingAssignment

QAAET Approved CentreCity & Guilds Approved Centre

IAO Approved CentreCIEH Registered Centre

MEDIC FIRST AID Training CentreEDI Training Centre for LCCI Qualifications

© LTC | ESTC| 2012 March

ACKNOWLEDGEMENT

OUR CORPORATE RESPONSIBILITY

London Training Centre is a name of a professional team, on which you can trust for enrichinghuman spirits in your organizations. Together we will have opportunity of learning, training, sharing, happiness, achievement and self-discovery. Many of our esteemed clients who have gone through various programs have had a profoundeffect on the ways of doing businesses. These programs have helped them change their mindset, develop competencies and acted as a catalyst towards developing a high performance culture.Our promise for future is to bring the benefits of training to your organizations in the form ofsustainable post training impact. Let us partner in bringing the best of our organizations, team and individuals, which will lead us together toward “Bahrain 2030” vision. The Training & Development industry has a transformative impact on society. Corporateresponsibility is therefore an integral part of the way London Training Centre operates.

SHIFTING PARADIGM

Our mission is to bring positive effects on social welfare in the country by changing paradigms (mindset) of individuals and corporate members of the society. We aim to extend the benefits of training and education to as many people as possible, we are committed to deliver project to strengthen the focus of “Bahrain 2030” in true meanings. Our team is committed to offer courses and programs which will serve the nation and strengthen the value chain.

CONTRIBUTION TO SOCIETY

We aim to extend the benefits of training & development to as many people as possible, and trying to spread the essence of learning across the region around the globe. Our vision is that the coming generations shall be provided with the environment where they just not fulfill their educational need but they should learn the art of being innovative and creation. “In all we want to help people get the full benefit of training services in their daily lives." We want to become an integral part of the societies we are striving and it is fundamentallyimportant to us that we struggle to operate responsibly in all aspects of our operations. Through this, we believe we can create shared benefit for society and for us!

IMPROVING BUSINESS PERFORMANCE THROUGH PRACTICAL TRAINING

Our focus is to ensure that our Customer Focused Interventions, Action Learning Programs (ALP’s) and Executive Development Series (EDS’s) can be translated into workplace.Our Understanding of client organization, their culture and the desired performance impact help us design programs that ensure business performance improvement & individual improvement in all terms. Our research team along with the facilitators continuously work on improvement of program designs, experiential activities, research based instruments and course materials. This team effort keeps the facilitators and trainers updated on latest developments in the respective fields around the globe.

© LTC | ESTC| 2012 March Page 01

CONTENT

INTRODUCTION 2

WHY ESSENTIAL SKILLS? 2

GENERAL OBJECTIVES OF THE PROGRAM 3

STAGES OF TRAINING SESSIONS 3

PROGRAM STRUCTURE AND MODULES 3

LEARNING OUTCOMES 4

LEARNING AND TRAINING METHODOLOGY 4

ASSESSMENT METHODS AND CRITERIA 5

GRADING SYSTEM 5

TOTAL HOURS OF THE PROGRAM 5

CERTIFICATE 5

WHO SHOULD ATTEND 5

QUALITY ASSURANCE FOR THE PROGRAM 6

METHODS OF THE QUALITY ASSURANCE 6

INTERNAL QUALITY CONTROL PROCESS 7

MEASURING THE IMPACT OF TRAINING 7

DELIVERY PLAN 8

INVESTMENT 10


INTRODUCTION

The Essential Skills Training Certificate (ESTC) is designed and developed to present the basic needed information, knowledge, and skills that can be integrated into the workplace which will enable an employee competency to perform certain task/s. Skills are the important elements of the development of communities and to achieve the optimum use of the human resource and convert the potential into a tangible product. Moreover, skills are an important factor in building values and discovering the talents and routing capabilities in preparation for investment as it directs them appropriately. In addition, the use of the developed skilled people in different fields of any organization is a key variable in the behavior of many organizations in line with these theories such as the theory of multiple intelligences and its implementation. In another way, the program presents theories of knowledge and practical tasks to accelerate learning and constructivism theory and use multimedia in achieving tasks. Therefore, the development of human resources and the requirements of development in all countries, especially in the era of the explosion of knowledge and behavior through the skills of human is an important approach of this program.

WHY ESSENTIALS SKILLS?

Essential skills are the skills that you will need to get on in life, no matter what career path you choose to follow. Without the ability to read, write, communicate and use Information Technology, you will find it much harder to achieve your ambitions. LTC Essential Skills Training Certificate (ESTC) Programme is the first of its kind in Kingdom of Bahrain, providing training for employees cover-ing hospitality, retail, banking & finance, construction and general industries. This programme will enhance the necessary knowledge, competency and effectively assess the Essential Skills. The most important success of this project is to develop human skills to customize the requirements of the employees and to develop their skills that need in their work environment. The “ESTC” pro-gram consists of 7 modules with 143 guided learning hours plus 12 hours on job training. (OJT)

The program aims in general to raise the level of performance among workers in many fields and prepare them to apply the contemporary methods of this programme and creative in line with developments on the demand of the business and achieve the vision and the stated objectives of the organization. Completing each skill training module, participants will receive a certificate. In addition once participant complete all of the required 7 modules, he/she can obtain the Essential Skills Training Certificate (ESTC), and can easy utilizes all the Essential Skills in achieving required task/s at the work place.

LIFELONG LEARNING• AS WE GET OLDER, THE “VOCATIONAL” BECOMES MORE IMPORTANT?

5 - 14/16 21 onwards for life14/16-21

School - All “academic” ??? Employment - career - profession

Source: Presentation by Mr. Martyn Roads (MR Education Consultants – UK) at the 02nd Annual Forum 2012 organized by The Quality Assurance Authority for education and training (QAAET), Kingdom of Bahrain.

Page 02


MAIN OBJECTIVES OF THE PROGRAM

The Essential Skills Training Certificate (ESTC) Program is designed to provide the participant with:

1 - Increase awareness and knowledge of Essential Skills. 2 - Increase awareness and understanding of effective communication skills. 3 - Increase ability to use the English language at the workplace 4 - Familiarity with a range of Essential Skills tools and resources and knowledge, etc... 5 - Understanding the concept of Numeracy skills. 6 - Understanding and implementing the appropriate IT skills at work. 7 - Increase awareness of the work ethics skills and enhancing teamwork tasks. 8 - Awareness and ability to implement the right attitude and punctuality at work. 9 - Understand the importance of loyalty and competency towards the organization. 10 - Awareness and ability to enhance team work in order to achieve the organization stated objectives.

STAGES OF TRAINING SESSIONS

• Pre - Training Exam • The implementation phase of training in classrooms and training facilities of LTC (interactive training). • Training execution (theoretical training and applied training). • The quality assurance system is set to ensure our training outcomes. • The stage of training methodology (at LTC), according to a mechanism suits the needs the phase of enhance skills and practical implementation. • Final Exam. • Follow up with the graduates and the organization.

PROGRAM STRUCTURE AND MODULESEssential Skills are the core building blocks Bahrainis need to take part in virtually all daily activities and occupations. These are the fundamental skills needed for work; learning and life provide the foundation for learning all other skills enhance people’s ability to adapt to workplace change.

London Training Centre has identified and validated the Essential Skills programme as follow:

1. English Language (Related to Industry) and Effective Communication Skills 2. Numeracy Skills (Basic Accounting Skills) 3. IT Skills (Basic Internet, email & Ms Office) 4. Work Ethics & Team Working Skills 5. Problem Solving Skills 6. Time Management 7. On-Job-Training Assignment/ Task “The delivery plan of the programme is listed at the end of this proposal”

Page 03


LEARNING OUTCOMES

At the end of this programme the participant will be competent and able to: » Demonstrate knowledge and skills of computer technology at the workplace. » Understand and utilize the organizational procedures in maintaining the security and confidentiality of data. » Demonstrate proper English skills at the work place. » Demonstrate ability to communicate effectively. » Utilise different methods of communication at the work place. » Will be able to interact verbally and non - verbally with others in various contexts and situations for a variety of purposes. » State the objectives of basic accounting and calculations clearly and correctly. » Perform accurate calculations using correct method. » Record calculations clearly and accurately and check results. » Convert from imperial to metric measurements using correct formulae or conversion tables. » Interact with colleagues, superiors and customers using appropriate verbal and non- verbal communication at all times. » Show consideration for the organisation rules and regulations. » Perform high standards of attitude at the work place. » Perform high standards of attendance and punctuality. » Demonstrate high standard of manners in dealing with people of different culture at the work place. » Understand that complaints and customer’s feedback are a source of revenue to the organisation. » Deal with customer complaints and irate customers in line with organizational requirements and decide what follow up action to take. » Understand how to promote establishment services in a manner that suits the situation. » Demonstrate different methods and manners in problem solving while performing tasks. » Implement time management techniques in performing tasks and control of work load.

LEARNING AND TRAINING STRATEGIES

LTC follow the best training methodology in the field of training in interactive Activities and tasks in addition to OJT assignment and follow up after the training to insure master of skills and after training to enhance skills gained, and will be the focus during the integration betweenapplications on the courses of the program to serve the trainees and the focus will be ontraining aids of Activities, movies, and games as well in addition to the material enrichment. In addition, coaching– mentoring – Practical Tasks - Interaction Training- Case Studies- GroupDiscussions - Learning Games - Visual Learning’s are the different strategies that LTC apply in this training program.

Page 04


ASSESSMENT METHODS & CRITERIA

The only way to establish whether a learner is competent and has accomplished the specific outcome is through the assessment process. Assessment involves collecting and interpreting evidence about the learners’ ability to perform a task. This module includes assessments in the form of pre-course assessment, self-assessments, group exercises, quizzes, Activities, and final test at the end of this programme.

» On - the - Job Training follow upA practical training programme whereby you are required to perform tasks on the job and collect as portfolio of evidence, proof signed by your supervisor that you have successfully performed these tasks.

» Learner’s Responsibility The responsibility of the learner: • To be proactive and ask questions. • For assistance and help do not hesitate to approach LTC Training Coordinator.

GRADING SYSTEM

The grading system shall be as follows:

Pre and post assessments: 50% Participation and class activities: 40%On-Job-Training Assignment: 10%Total Marks 100%The minimum pass is 70%

Grading of assessments for this programme is successful or unsuccessful.The trainer should issue the OJT assignments at the end of this program. However, marking and feedback should take place after submission of each assessment. Then a final report will be done by the trainer and LTC coordinator and will be submitted after completion of the OJT assignment, and copy will be sent to the organization HR or training department and a copy will be kept in the learners file at LTC.

TOTAL HOURS OF THE PROGRAMTotal 155 Hours (one hundred and fifty five hours) of training

CERTIFICATE

Completing each skill training module, participants will receive a certificate. In addition once participant complete all of the required 7 modules, he/she can obtain the Essential Skills Training Certificate (ESTC) will be awarded by LTC and recognized by International Accreditation Organization (International Education Quality Assuarance Agency) - www.iao.org

Page 05


WHO SHOULD ATTEND OR POTENTIAL JOB OCCUPATIONAL

The program is designed for employees who intended to develop their skills to enable themperform their job tasks in professional manners, and promote themselves at the field they working in. Also it is designed for job seekers who like to gain basic skills to boost a new career.

QUALITY ASSURANCE OF THE PROGRAM

The success and development of any training organization is the measurement of the level of involvement of participants in the learning process and the learning impact on their daily work activities after the training program.

LTC has developed a certain methodology to make sure these objectives are achieved byimplementing the following quality parameters: • Identifying the group and individual objectives. This would be the form in which the participant includes all his objectives, requirements, and expectations from the program supported by group discussion in the first 30 - 45 minutes on the first training day.• Daily refreshment spending the first 30 minutes on the second training day with Participant’s discussions on what they had learned on the first day and so on.• Feed back and Development plan each participant will develop covering all the job related issues and this will be with the support and supervision of the Trainer/consultant (and the LTC coordinator will collect the feedback to report it to organization HR or training department).

METHODS OF THE QUALITY ASSURANCE

1. Meets the requirement according to the real training need analysis procedures of the competent authority.2. Take into account the scientific foundations in the design of training programs3. Take into account individual differences using the differentiation strategy and the strategy of heterogeneous groups, individualized training Individualization training4. Diversify the methods of measurement and impact assessment training5. Based on case studies (Case study) related to the reality of working in schools6. The focus is on the practical side7. Diversification of methods and training methods to increase our efficiency and provide motivation and fun8. To rely on training methods accompaniment (Coaching)9. Use a variety of means: multimedia - interactive workshops - Training Games Training games etc.10. Integration between program modules relevant in practical applications and case studies.

Page 06


INTERNAL QUALITY ASSURANCE

The program has an effective quality assurance system to ensure optimum delivery andAssessment of qualifications.

» Observe how the trainer delivers the learner’s tasks » Give learners detailed feedback on their delivery by incorporating use of the Observation report. » Make and maintain accurate records of learner’s achievements, tasks, and activities and assignments. » Ensure that records are made available for quality assurance purposes. » Health and safety considerations. » Roles and responsibilities of quality assurance staff. » Detailed and complete report will be submitted at the end of this programme as following: • Programs delivered • Number of participants for each program • Names of participants for each program • Names of Trainer and LTC coordinator • Participants evaluation form (average) • Participants feedback report • Trainer’s report • LTC coordinator recommendation

MEASURING THE IMPACT OF TRAINING

» LEVEL 1: COURSE LEVEL (HOW PARTICIPANTS RESPOND TO THE TRAINING?)

• Progress sessions and questionnaire

• Evaluation & feedback

• Trainees observation

» LEVEL 2: SATISFACTION (MEASURING TRAINEE’S REACTIONS)

• Outlines specific plans for implementation of learning to the job

» LEVEL 3: LEARNING (MEASURING LEARNING)

• Pre-test and post-test changes scores on measures of skills

• Skills assessment during training and after training

• Performance evaluation

• Measuring attitude changes after the training

» LEVEL 4: KNOWLEDGE ACQUISITION (MEASURING ATTITUDE CHANGES AT THE WORKPLACE)

• Measures actual changes in behavior on the job performance

» ASSESSING OJT TASK

» LEVEL 5: SKILLS DEMONSTRATION

(How have organizational outcomes changed as a result of the training program)

• Estimates of bottom line impact provided by managers

• Performance change over time

Page 07


DELIVERY PLAN

The Essential Skills programme shall be delivered as follow:

1.1- ENGLISH LANGUAGE - “35 HOURS”

• WRITING - Filling out forms. / Writing emails. / Taking notes. / Typing reports.

• READING - Reading labels and instructions. / Understanding health and safety procedures. / Viewing web pages. / Reading contracts.

• SPEAKING - Participating in team meetings. / Addressing a group. / Answering questions at job interviews/ giving presentations.

1.2- EFFECTIVE COMMUNICATION SKILLS “12 HOURS”

• SELF - AWARENESS AND LISTENING TECHNIQUES: Communication is a two-way-street. Effective listening will improve your job - effectiveness and work relationships.

• PRESENTATION SKILLS: The ability to speak well in a public forum is what separates average managers from excellent leaders.

• BUSINESS WRITING: Organized, logical and persuasive writing will allow you to break through the clutter to get your message heard.

• INTERVENTION AND CONFLICT MANAGEMENT: Express your ideas in an honest and direct manner to take control of any conflict or situation without alienating others.

• ASSERTIVE COMMUNICATION: Asserting your authority without being heavy-handed is a delicate issue but necessary in earning the respect of those around you.

2. NUMERACY SKILLS (BASIC ACCOUNTING SKILLS) – “12 HOURS”

» ARITHMETIC: Counting quantities for a customer. / Using percentages and subtraction to give a discount. Rounding numbers and estimating when writing a quote. / Using division when calculating costs per head.

» MEASUREMENT: Measuring an area of warehouse space. / Calculating fuel consumption.

» GEOMETRY: Interpreting maps and plans. / Calculating diameters.

» STATISTICS: Understanding tables in reports. / Interpreting graphs.

Page 08


3. IT SKILLS (BASIC INTERNET, EMAIL & MS OFFICE) – “40 HOURS”

» MS WINDOWS, COMPUTER BASICS: Computer Basic, Creating Folder, Paint, directories, input units, Output unit, Central Processing Units, what is hard ware, what is software

» INTRODUCTION TO MS WORD Text Basics: Typing the text, Alignment of text, Editing Text: Cut, Copy, Paste, Select All, Clear, Find & Replace Saving Documents: New, Open, Close, Save, Save As Formatting Text: Font Size, Font Style, Font Color, Use the Bold, Italic, and Underline, Change the Text Case Working with Objects: Shapes, Clipart and Picture, Word Art, Page Number, Date & Time, Header & Footers, Working with bullets and numbered lists Introduction to Table Printing: Page Setup, Setting margins Print Preview, Print, Short Cut keys.

» INTRODUCTION TO EXCEL Introduction to Excel: Understanding rows and columns, Naming Cells, Working with excel work book, Formatting excel work book: Wrap text, Merge and Centre, Currency, Accounting etc, Modifying Columns, Rows, & Cells, Perform Calculations with Functions: Creating Simple Formulas, Setting up your own formula, Create Effective Charts to Present Data Visually, Printing: Printing Workbook, Page Setup, Print Area, Print Preview.

» INTRODUCTION TO POWER POINT Setting Up Your Power Point Environment: Presentation Basics, Text Basics, Working with Slides Using Different Views from the PowerPoint Window, Themes and Background Styles, Working with Objects: Pictures and Clip Art, Working with Lists, Working with Tables: Insert a Table, Table Styles, Formatting a Table Style, Working with Charts, Working With Movies and Sounds, Inserting Animation and Slide Transition: Default Animation, Custom Animation, Printing Slides.

» INTERNET & E-MAIL What is Internet? Receiving Incoming Messages, Sending Outgoing Messages, Email addressing, Email attachments, Browsing, Search engines, Text chatting

Page 09


4. WORK ETHICS & TEAM WORKING SKILLS "20 HOURS" The work ethic is a cultural norm that advocates being personally accountable and responsible for the work that one does and is based on a belief that work has intrinsic value. The term is often applied to characteristics of people, both at work and at play. Teamwork - It is vital that employees work as a team. It is important not only to their personal success and advancement, but also to that of their co-workers and to the company. Sometimes working as a team takes place in a classroom setting. Teamwork doesn’t necessarily mean helping your classmate. Teamwork in the classroom might be working quietly as not to disturb your classmates. Teamwork involves the following aspects: » Respecting the rights of others » Being a team worker » Being cooperative » Being assertive » Displaying a customer service attitude » Seeking opportunities for continuous learning » Demonstrating mannerly behavior » Respecting confidentiality

5. PROBLEM SOLVING SKILLS "12 HOURS" Good problem solving skills are fundamentally important if you’re going to be successful in your career. But problems are something that we don’t particularly like. They’re time-consuming. They muscle their way into already packed schedules. They force us to think about an uncertain future. And they never seem to go away. Interactive sessions have been designed to train the employee how to be an effective problem-solver.

6. TIME MANAGEMENT "12 HOURS" Time management is the act or process of planning and exercising conscious control over the amount of time spent on specific activities, especially to increase effectiveness, efficiency or productivity. Time management may be aided by a range of skills, tools, and techniques used to manage time when accomplishing specific tasks, projects and goals complying with a due date. This set encompasses a wide scope of activities, and these include planning, allocating, setting goals, delegation, analysis of time spent, monitoring, organizing, scheduling, and prioritizing. Initially, time management referred to just business or work activities, but eventually the term broadened to include personal activities as well. A time management system is a designed combination of processes, tools, techniques, and methods. Usually time management is a necessity in any project development as it determines the project completion time and scope. LTC professionals will provide the participants with sessions to their skills in time management.

7. ON-JOB-TRAINING (OJT ) "12 HOURS" As part of ESTC programme, A training need analyses will be done by LTC professionals, and then a planned task will be given to the participant as last part of the programme.

INVESTMENT

BD. 1600/- per candidate (more than 5 participants - BD. 1500 /more than 10 participants- BD. 1400 )

TRAINING LEVY REIMBURSABLE.

Page 10

LONDON TRAINING CENTREOur promise for future is to bring the bene-fits of training to your organizations in the form ofsustainable post training impact. Let us partner in bringing the best of our organizations, team and individuals, which will lead us together toward Bahrain 2030 vision.

THE ESSENTIAL SKILLS TRAINING CERTIFICATE (ESTC)An Aboriginal Essential Skills Journey, Planting the Seeds for Growth

The Essential Skills Training Certificate (ESTC) Programme, the first of its kind in Kingdom of Bahrain, provides training for work-ers covering hospitality, retail, banking & finance, contraction and general industries. This programme will enhance neces-sary to effectively assess and enhance the Essential Skills in each induvidual participants life. This certificate program con-sists of 9 models with 120 guided learning hours (and oneindependent work experience Study in the related industry) and are offered on a continuous intake at our London Training Centre.

P. O . Box : 31676 | Kingdom of Bahrain. | Tel: +973-17596561 | Fax:+ 973-17596562e-mail: [email protected] | Web: www.londontc.com

ESSENTIAL SKILLSTRAINING CERTIFICATE (ESTC)

An Aboriginal Essential Skills Journey,Planting the Seeds for Growth

Quality

Ass

uar

ance

Authority for Education

& Training