essential reservation skills e-mail confirmations

1/4

Overview: Use the below as a guide to send e-mail confirmations.

Full color HTML version with images, logo, & color.

Plain text .txt version, without images or color

E-mail Formats1 32

New Reservation E-mail Confirmations

Resending E-mail Confirmation 4 E-mail Confirmations

with Change of email

Be sure to review an example of Reservation Confirmation and Cancellation e-mails to familiarize yourself with the data is contained in them in order to guide guests correctly.

1.1

Email languages available include: English/British English, Arabic, (Traditional) Chinese, Simplified Chinese, French, German, Korean, Japanese, Italian, Portuguese, Russian, and Spanish

The ResApp uses the same e-mail confirmation function as Marriott.com. The e-mail confirmation is not sent by EMPOWER, but instead sent by a dedicated e-mail server outside of EMPOWER. The ResApp sends e-mail confirmations in two different formats depending on which option is selected.

E-MAIL CONFIRMATIONS> ESSENTIAL RESERVATION SKILLS

EMPOWER Reservations

2/4

When a new reservation is confirmed an e-mail confirmation can be sent in various languages. Only one e-mail address can be active on the reservation at a time. Both options below send the full HTML format with color and pictures.

For a new reservation with a Contact Record, the e-mail address defaults under Guest and Billing Information.

E-mail Formats1 32



with Change of E-mail

A new reservation created without a Contact Record, will need an e-mail address entered into the “Add Guest Information” section.



3/4

To resend an e-mail:• Click on Email. • This will send a full HTML format with

color & pictures to the existing e-mail address saved on the booking.

• Resend currently delivers in English only.

E-mail Formats1 32




To send a confirmation to a different e-mail address:• Select the envelope next to “Send to

another email address” beneath Resend Email.

• This sends a copy of the plain e-mail confirmation to additional addresses.

• It will not change the e-mail address saved to the booking, only acts to forward an e-mail confirmation.

• Only available to send in English.

To resend an e-mail to an available language other than English: • Navigate to the E-mail field within the

Guest Information section. • Select Confirm Email Language to

choose from available languages.



4/4

To change the e-mail address currently saved on an existing reservation or to resend in a different language, access ResApp through Guest Lookup, then open the reservation. Verify the reservation details with the guest to confirm the correct reservation is open.

E-mail Formats1 32




For reservations with an existing Contact record:• The e-mail address is within the Guest

and Billing Information section. • Update the e-mail address and choose

“Enter for this reservation only”. This does not change the e-mail address stored on the Contact Record.

• To resend to an existing guest in a language other than English, select the language from the Confirm e-mail language drop down.

For reservations without a Contact record:• Navigate to the Guest Information

section.• Input the new e-mail address.• Click Submit to send.



essential reservation skills e-mail confirmations

Documents