The only modular solution that gives online retailers control overthe end-to-end customer journey – from global checkout to returns

Global CheckoutReduce cart abandonment and maximize conversion rates with our secure, PCI-compliant multilingual, multi-currency checkout module. Shoppers can clearly view the full landed cost—goods, shipping, handling, duties, and taxes; select shipping method; and choose when to pay duties. eShopWorld remits in your preferred currency, and provides full protection against charge backs and currency fluctuation. We also allow you or eShopWorld to act as the Merchant of Record.

PaymentsEnable your global customers to pay with their preferred method of payment. Our Payments module lets customers in Russia pay using one of several popular electronic wallets or via cash on demand, and customers in Germany pay by ELV direct debit. With eShopWorld Payments, you can accept multiple payment methods and currencies.

LogisticsHand off all or some of your order fulfilment challenges, from shipping and delivery—including carrier management and cross-border clearance (taxes, customs, duties, compliance)—to returns management. Thanks to our deep logistics expertise, many global partners, and carrier-agnostic approach, we can tailor each logistics component to best meet the needs of your company, your international customers, and your target market.

Marketing InsightsImprove and enhance your international marketing strategies and campaigns with eShopWorld data analysis, aggregated from our clients’ real world experiences and strategic reports. Our insights into regional markets and cultures can help you tailor your marketing messages and promotions to take into account and take full advantage of cultural differences and nuances.

Retail AdministrationUnderstand the data your sales generate. Our Retail Administration module provides you with the data, metrics, and reports you need to fully understand and enhance your international sales efforts. A report center provides configurable reporting for a range of information, such as order completion, delivery performance, and product sales by country.

Customer Service

Provide excellent customer service. As at home, your cross-border customers will be more likely to buy from you if they know they have someone to turn to with their questions or concerns. At eShopWorld, we offera multilingual customer care service to supplement your domestic customer service team. Your shoppers can have multi-channel access to our team through email, phone or online chat. We can also provide your team with the tools and information it needs to better support your international customers.

Shopper-CentricEach of these modules is complemented by a shopper-centric approach. eShopWorld gives your cross-border shoppers an excellent shopping experience throughout their complete customer journey— from browsing to buying and beyond. An experience that drives repeat business and reflects well on your brand.

Sell Global, Feel Local

MODULAR SOLUTIONS

GlocalizationAll our solutions our glocalized—that is, created to provide the capabilities necessary for global e-commerce, but with a local feel. We provide your customer with a shopper experience that is as easy and comfortable as buying locally.

Solution ModulesWe offer the following modules, all of which we customize to meet your specific B2C needs: Global Checkout, Payments, Logistics (including shipping and delivery, cross-border clearance, and returns management), Customer Services, Retailer Administration, and Marketing Insights.

Modular ApproacheShopWorld offers extremely agile and scalable modular solutions to give retailers all the capabilities needed to simplify and optimize global e-commerce. Our modules can be tailored specifically for your business and are integrated easily within your branded website environment.

eShopWorld USA1330 Avenue of the AmericasSuite 23, New York, NY 10019

eShopWorld EuropeUnit 701 Business Park West,Ballycoolin, Dublin, Ireland

T 1.888.293.7727E global@eShopWorld.com

T +353 1 880 9114E global@eShopWorld.com

Let our cross border experts manage your international orders