Our unique business-aware approachtowards ERP applications—atransformational lifecycle approach toapplications management that not onlyreduces costs, but drives innovation andchange to deliver business value— is the driver for delivering ERP Run.

ERP Run is a flexible service that can beprovided in the context of a long-termtransformation, and applied as such, ourERP applications can deliver measurablebusiness value through greater cost-containment, support for businessgrowth and better alignment of IT tothe business. ERP Run combinesapplications maintenance andsupport, hosting,

As Enterprise Resource Planning (ERP)platforms evolve from highly capable,customized business solutions intomore standardized and mature ERPsuites, organizations face a dilemma. Do you make a step-change toimplement a closely aligned ERPplatform to support growth and riskdisruption and associated expenditure?Or do you continue with a program of incremental changes to support the dynamics of today’s business and risk system complexity and fragility?Capgemini helps clients solve thisdilemma by offering a way to achieve a safe mix of growth and change.

Creating long-term business flexibilitythrough service-oriented ERP startswith a step-change in managing your current applications.

Application Outsourcing the way we do it

ERP Run – Offering a BusinessAware Approach to ManagingYour ERP Applications

utility pricing, upgrades andhealthchecks to support your business today, while adding on-goingservice evolution to better support it tomorrow.

Customers of SAP and Oracle(including Siebel, PeopleSoft, E-BusinessSuite, Retek, JD Edwards and other Oracle suites) are able tosafely and securely evolve these critical systems towards a morebusiness-focused and dynamic Service Oriented Architecture (SOA) platform.

Cost-effective Management of ERP ServicesUnlike inflexible fixed-price contracts,Capgemini’s ERP Run service cost-effectively bundles infrastructure,operations and applications on flexible pricing models (e.g. user/capacity-based) per month. As aresult, pricing fluctuates with yourusage. Engagements could coverimplementation and running of a new ERP solution, management ofexisting applications, or rationalization of an existing SAP or Oracle platform. It could be completely outsourced or

gradually transitioned. Once the contract is set up, dynamic service level agreements adjust support, so that initial cost reduction and serviceimprovement benefits do not erodeover time.

By blending the fix, enhance and extendskills of our global experts, we learnhow your business operates in order tomove the application in step with thechanging demands of the business.Traditionally, treating ERP applications ina support-only role means treating ERPas a legacy system and considering theinitial investment as sunk cost. However,Capgemini can help you use ERPapplications as a platform for continualinnovation, modernization and businesstransformation—delivering ongoingand added investment value. We areproviding hosted, managed serviceinnovation in this way for major global organizations.

Sustainable and Continual ChangeOur collaborative approach is at the heart of our ERP Run service, and it is what ensures our ability to

ERP Run Overview – Capgemini

Capgemini is known for its collaborative businessexperience. In 2007,Capgemini was rankedsecond worldwide among100 global outsourcingservice providers by theInternational Association ofOutsourcing Professionals.

ApplicationMaintenance and Support

� User Support� Maintenance and Bug Fix� Controlled Enhancements� Innovation Impact Analysis� Enhanced ERP Technology-specific Support (optional)

Hosting and Service

Management

� Operation of Application and Infrastructure� Applications Production Support� SAP Administration� Database Administration� Network Administration� Secured Hosting Environment� Disaster Recovery (optional)

FlexiblePricingModels

� Utility Pricing� Transformation Capex Smoothing

Upgrades � Transparent Application Patching� Managed ERP Application Upgrades

Healthcheck� Periodic and Formalized ERP Environment Reviews� Business and ERP Alignment Assessments� ROI and Business-growth Needs Assessment

Rig

htshore E

nvironm

entT

M

2

or by extending an existing service. The ability to evolve the application,both in technology and business terms,ensures that you are continually tuningthe application to better meet the needsof the business.

This business-aware view helpsCapgemini move in pace with both the evolution in ERP applications andthe changes demanded by businessgrowth. Using domain experts and a blend of onshore and offshoresupport customized to your level ofbusiness change helps us deliver alower total cost of ownership (TCO)and a higher degree of assurance thatmoney invested today will yield theright returns tomorrow.

ERP ExcellenceOur global ERP experience is trulyworld class. We have more than 5,000SAP experts and more than 5,200Oracle experts covering Core ERP,Business Intelligence, CRM, EnterprisePortals, HR, NetWeaver, SupplierRelationship Management, SCM, E-Business Suite, PeopleSoft, JDE,Siebel, G-log, i-flex and Oracle and SAP databases and middleware.

deliver not only a cheaper and fasterexperience, but also better and more innovative support.

Traditional ERP applicationscustomization has always beenfraught with problems. Modification of the current generation’s solution can make upgrades difficult orimpossible. Capgemini keeps yourERP environment aligned with yourbusiness needs using Innovation and Impact Analysis Workshops to provide blueprints for ERP upgrades.Our service level agreements also have built-in flexibility to keep your ERP service synchronized with your changing business needs.

Capgemini implements a business-centered support structure, and takesadvantage of middleware to provide a safe and effective mechanism forcustomization, without inhibitingupgrades. To facilitate this, Capgeminicreates clear business servicearchitectures that represent the corefunctionality of ERP applications. We then use these architectures todetermine how the change should beintegrated into the system, whether viathe delivery of a new business service,

Application Outsourcing the way we do it

ERP Run Service Model

Functional Application Maintenance

Technical Application Maintenance

Processing StorageSer

vice

Des

k Mo

nitoring

Service Management

ERP Run Utility-based Computing

On-Demand Request

Application Management

Infrastructure Management

Capacity On-demand

ERP Run

Middleware Services

Continuity /Enhancements

Connectivity Processing

Storage

Data Center ServicesNetwork Infrastructure

Management (incl. Security)

ERP Run – Offering a Business Aware Approach to Managing Your ERP Applications 3

Our experience spans the globethroughout the Americas, Europe andAsia Pacific, and crosses major sectorsand industries. Our strong partnershipswith both SAP and Oracle have beenrunning for more than 10 years; wehold SAP Gold Partner and OracleCertified Advantage Partner status, and according to industry analysts,Capgemini is a leader in implementing ERP solutions.

Capgemini’s methodologies,accelerators, Collaborative BusinessExperience and strong Rightshore™capabilities set us apart and enable us to provide significant value to ourclients. Applications are designed, built and supported from Capgemini’s:

■ Accelerated Solutions Environments (ASEs)

■ Advanced Delivery Centers (ADCs)

■ Applications Management Service Centers (AMSCs)

■ Infrastructure Management Service Centers (IMSCs).

Capgemini is ISO-90012000, ISO-27001 and CMM certified. Our ERP Run service is in line with SAS70 regulations.

Delivering Now, Preparing for the FutureDelivering ERP Run services in thecontext of a transformation makes up a part of Capgemini’s approach to fulllifecycle solutions. We can lay thefoundation for migration for a moreflexible Service Oriented Architectureby supporting and maintaining currentERP applications from a businessservice perspective.

Capgemini provides these facilitieswithin a utility-based pricing modelthat gives organizations a sustainablebusiness solution to overcome thechallenges of maintenance, change and migration.

We can maintain applications in linewith the business service architecture,and define and implement the evolution map of those applications to offer Service Oriented Architecturebenefits, including significantly greatercollaboration with other internal and external systems.

Capgemini thrives on collaboration and delivering tangible businessimprovement. Reflecting thatcommitment, our ERP Run solutioncreates long-term business flexibilitythrough a step-change in managingcurrent ERP applications.

To find out more about how ourbusiness-aware ERP solutions can help your organization, visithttp://www.capgemini.com/services/outsourcing/applications.

GE

NL_

ER

PR

UN

FLR

_080

207_

17

www.us.capgemini.com/outsourcing

Copyright © 2007 Capgemini. All rights reserved.

Capgemini, one of theworld’s foremost providers of

Consulting, Technology and Outsourcingservices, has a unique way of working withits clients, called the Collaborative BusinessExperience.

Backed by over three decades of industryand service experience, the CollaborativeBusiness Experience is designed to helpour clients achieve better, faster, moresustainable results through seamless access to our network of world-leadingtechnology partners and collaboration-focused methods and tools. Through

commitment to mutual success and theachievement of tangible value, we helpbusinesses implement growth strategies,leverage technology, and thrive through the power of collaboration.

Capgemini employs approximately 80,000people worldwide and reported 2006global revenues of approximately $9.625 billion or EUR 7.7 billion.

More information about our services and research is available atwww.us.capgemini.com/outsourcing

About Capgemini and the Collaborative Business Experience

Cory SchwarzschildTel: +1 646 415 8859cory.schwarzschild@capgemini.com