erp billing&crm presentation

corporate profile presentation

LEKTOR s.r.l.Via Paganello, 27

30172 Mestre - Venezia

E.B.C. s.r.l.Via Losanna, 26 20144 Milano

corporate profile presentation

ERP ERP –– BillingBilling & CRM& CRM

Applied research, technological development and innovation in sectors and activities in

the service of the companies for the utilities sectorE.B.C. s.r.l. Via Borgese, 14 - 20154 Milano [email protected] – www.erpbillingcrm.eu

• E.B.C. Srl ERP - Billing & CRMEBC deals with innovative ERP systems, Metering, Billing & CRM,

Document Management, etc...: applied research, technological

development and innovation in sectors and related activities integrated

water service, gas and energy.water service, gas and energy.

EBC_360 Utility is the platform for the next generation of public

services, with particular attention to developments in local and global

with new measurement technologies, transmission and distribution /

Smart Grids. energy efficiency, payment systems, billing systems and

credit, advanced applications of customer management, as well as the

latest applications of the optimal regulatory Authority for operations,

maintenance and upgrading of transmission and distribution.

E.B.C. s.r.l. Via Borgese, 14 - 20154 Milano [email protected] – www.erpbillingcrm.eu

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from long time, different distribution companies of Gas Water and Energy,

perceived convenience to entrust the service of detecting the meter

reading to qualified companies out-sourcing, maintaining the same quality

of service rendered to an increasingly demanding clientele and numerous .

BASE S.p.a. Outsourcing Services

E.B

.C.

s.r

.l.

Via

Borg

ese,

14

Sensitive to these changes, Base SpA, began working as a metering

activities and consumption in 1994 by acquiring a number of orders on

behalf of Enel Distribution in some areas of Veneto and Lazio.

Today, the geographical area served, concerns the Triveneto, Emilia

Romagna, Lombardia, Lazio, Piedmont, for a total of approximately

5,000,000 reads / year, broken down into gas, water and electricity by

opening branches in relation to the size of the contracts acquired.


HibriPost - We certify your correspondence

The Consortium is a consortium stable Hibripost provisions of Legislative

Decree n. Article 163 of 12/04/2006. 34, paragraph "c" between

companies led by the same objectives and will: Designing and Providing

Courier Services to High Added Value in accordance with the Ministerial Courier Services to High Added Value in accordance with the Ministerial

Circular No 5688 of 29 August 2007.

Our service offering covers the following areas

·Certified Mail (Priority, massive)

·Certified Mail with return receipt

·Service management undeliverable mail

·Management Service mail room

· Service storage


Since 1997 Lektor Srl specializes in the design and creation of software for

the mobile industry, developing special skills in the service of detection of

meter reading and management of teams of maintenance / emergency.

Lektor S.r.l Management and data detection

The industrial handheld terminals that are installed at our solutions to

interface easily with any management software in use by the client,

communicating in real time the activities carried out in the field.

Satellite geolocation, photographic documentation, registration of signature,

real-time communication of data via UMTS, 1D/2D code reading, Payment by

Credit Card is the possibility that the newer devices provide operators

engaged in activities in the area.

LEKTOR s.r.l.


ERP - Billing & CRM Srl

The Staff dedicated to the PROJECT for utilities:

Technical Director

Senior Analyst for visual design environment Senior Analyst for visual design environment

Senior Analyst for Functional Design Engines

Senior Analyst for Application Development and System Integrators

Junior Programmers

Specialist for regulatory Authority

Business Manager

Resources (Senior Analyst) with specific skills-oriented utility sector.


E.B.C. Srl ERP - Billing & CRM

Active Cycle :

• CRM – Dash Boards

• Billing & Payments

• Credit Management

• Portal –Web Site Self Care

Passive Cycle ERP- Operations:

• Purchasing and Warehouse

Management

• Production / Works and / or

New Platform for Integrated Management.

• Portal –Web Site Self Care

• Readings and Consumption

contract work

• Work Force Management

• Suppliers Portal and procurement

operationsDocument Management/Protocol

Mobile Application (APPs)

Start Up Actvities – Assistence & Manteinance

AFC

• Accounting & Finance

• Analytical Accounting


Modules Platform

CRM – Contracts and Utilities Energy

Rate Table, Fees, ecc…

Management Measures - ReadingsManagement Measures - Readings

Billing Management

Management Collections and Credit

Management Service Charter


Modules Platform

Emergency Service, Workforce Mgmt

Work Flow & Doc. Management

Work Technical Department

Work Flow & Doc. Management

ERP - ACCOUNTING

Self Care Portal

Suppliers Portal


E.B.C. Srl ERP - Billing & CRM

Approach Project Management

• Communication and specialized training of stakeholders preliminary

• Analysis of the gap modulation processes for customer

• Advisory support to the definition of processes and steps

• Development of an agreed rollout plan • Development of an agreed rollout plan

• Definition of a shared project plan

• Coordination central business delegation to process owners

• PM with vertical expertise in the field

• Rollout with formalized testing and discrete

• Sessions on the job training of operators

• Post go-live support and ongoing maintenance


Our Numbers

• Since 1994 active in the market

• 7 locations operating in the national territory

• Over 200 customers served.

• More than 8,000,000 users served each year• More than 8,000,000 users served each year

• 600 employees present in the territory

• Approximately € 12 million of total revenues

in 2013


Our Offices in Italy

VENEZIA Via Paganello 27 30172 Mestre Venezia

MILANO Via G.A. Borgese 14 20154 Milano

BOLZANO Via Kravogl, 18 39100 Bolzano

ROMA Via Salvatore Barzilai, 124/127, 00156 Roma 20154 Milano

VERONA Via della Fiera 2 37139 Verona

PADOVA Via San Marco 8 35129 Padova

TREVISO Via Alzaia del Sile, 22/E 31057 Silea TV

00156 Roma

VICENZA Via Volta 64 36057 Arcugnano VI

E.B.C. s.r.l. Via Losanna, 26 - 20154 Milano [email protected] – www.erpbillingcrm.eu

Our Partnership with Openbravo

Openbravo's open source innovation offers a broad functional

footprint, and a fully integrated set of tested extension

modules. This allows Openbravo to be adapted to support


your business, and spares you the challenges of changing

your business to meet the limitations inherent in most legacy

systems. Agile ERP from Openbravo is different: it features a

lean, flexible architecture that allows you to adapt the software

to the needs of your business, not the other way around.

Our Partnership with OpenbravoOpenbravo is the world's leading web-based open source ERP solution trusted by more than 6,000 organizations

around the world.

It was honored for the fourth time as one of the Best of Open Source Applications in ID's 2007, 2009, 2011 & 2012

InfoWorld Best of Open Source Software (Bossie) Awards.

Easily extensible and upgradable to create your best-fit solution, thanks to its modular nature providing


Easily extensible and upgradable to create your best-fit solution, thanks to its modular nature providing

comprehensive applications, including Accounting, Sales, CRM,

Procurement, Inventory, Production, and Project Service Management.

Easy and fast adoption by users thanks to the User-friendly interface, without the complexity of unused features.

Easy to integrate with Other Applications. Openbravo's open API allows simple integration with other enterprise

applications.

Web Based and Cloud Ready: employees can access the system and be productive from anywhere in the world

using their preferred internet-enabled device such as Mac or PC, tablets and smart phones.

WHAT WE DO

We provide:

Satisfied Clients

Quality of Services

Satisfied Team of Employees

Our proved process

Revenues

You want to know more about the

methodology? Visit www.erpbillingcrm.eu


WHAT WE DO

• Application Hosting

• Layered Architecture

• Records Management

• Business Intelligence

• Finance, Planning & Accounting• Finance, Planning & Accounting

• Supply Chain, Operations & Procurement

• Human Resources

• Education and Knowledge Management

• Leadership Development

• Marketing

• Sales & Customer Support


OUR VISION FOR IT SOLUTIONS

Provide configurable software

Offer various optionsfor operations

through management flexibility (new products, packages, prices, discounts, and promotions can be easily created and configured) without additional expenses on development and software change.

flexible operations: client’s or provider’s hosting, or outsourcing the entire process.

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Increase the qualityof service costs

Minimize cost ofchange and

development

Provide services to cover the complete business process

due to standardizing processes and maximum traceability of the status on each step.

due to the flexible configuration processes options, rates, frequency of issuing documents, priority of payment, creating new products, services and packages.

depending on customer needs, leading to reduction of the possibility of errors and keeping the user’s focus on the main occupation of the company.

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5


EBC EXPERTISE (overview)

• Java J2EE

• C++

• Objective C

• JavaScript

• HTML5

• Java J2EE

• C++

• Objective C

• JavaScript

• HTML5

Back-end

Development

Back-end

Development

Front-end

Development

Front-end

DevelopmentIntegrationIntegration Know-howKnow-how

• Python

• ZK UX

• SmartClient UX

• CSS

• Rule Engine

• BPM Scripting

• Python

• ZK UX

• SmartClient UX

• CSS

• Rule Engine

• BPM Scripting


O u r O u r O p e n B r a v oO p e n B r a v o p o r t f o l i op o r t f o l i o


OUR PORTFOLIO AT OPENBRAVO (ERP – CRM) for Utilities Market


Powerful ERP platform that brings smarter enterprise solutions:

STANDARD OPENBRAVO ERP FEATURES

• Master Data Management

• Order to Cash

• Procure to Pay

• Financial Management• Financial Management

• Inventory Management

• Project And Service Management

• Production Management

• Technology Platform


Flexible and easily extendible mobile and cloud ready technology platform:

OPENBRAVO TECHNOLOGY PLATFORM


Features

CRM (at a glance)

• Market segmentation and leads

qualification

• Sales and opportunities conversion

• Customer acquisition and complete

customer service automationcustomer service automation

• Ability to bundle

products through a

single interface and

consequently roll them

out directly in the Billing

module.

• Implementation of

marketing campaigns

and promotions,

analysis of marketing

and sales activities, and

monitoring of whole

sales process.

• Superior Customer

Service through fully

completed pre- and

after sales servicing.

Benefits


Features

OUR BILLING (at a glance)

• Dynamic productization

• Intelligent billing cycle

• Automated payment

• Performing automatic

payments on invoices

from multiple sources

e.g. financial

documents, utilization

and usage data

according to

preconfigured dynamic

rules.

• Rating, billing and processing

of high volumes of data linked

to the required granularity and

generate an invoice that

consolidates all charges by

value, volume or duration,

resulting in a balanced

management of clients

liabilities.

• Enables analysis

and reporting of

total usage over

multiple invoices

and billing

periods.

Benefits


Features

• Financial planning

• Financial controlling

• Internal resources and processes

planning of activities

PLANNING (at a glance)

• Planning and monitoring

of enterprise strategic

horizon thought

comprehensive financial

controlling tools.

• Full range of financial

analysis allowing

decision makers to

steer business

operations appropriately

and mitigate all related

risks accordingly.

• Provide sufficient

planning and ensure

highest level of

utilization of all

company resources and

activities.

Benefits


Features Enterprise Asset Management:

OUR EAM (at a glance)

• Asset catalog

• Full maintenance

• Plan servicing and metering

• Comprehensive

planning and monitoring

of procurement, roll-out

and maintenance of all

company assets.

• Create, modify and

schedule all tasks for

maintenance teams

based on predefined

rules (region, business

rules, customer type,

etc.).

• Optimal life-time

management of the

physical assets so that

business value is

maximized.

Benefits


Features Geographic information system

GIS (at a glance)

• Full integration

• Dynamic ROI

• Custom Business layers visualizing all

key processes within the enterprise

• Visual framework for

conceptualizing,

understanding, and

prescribing action, as

well as integrated

planned and unplanned

outage management.

• Support day-to-day

work management

tasks and provide a

broader context for

assets and resource

management with one-

click access to

associated information.

• Better decision making

related to asset location

e.g. site selection, route

selection, zoning,

planning, natural

resource extraction,

etc. depending on

business needs.

Benefits


Features Supervisory control and data acquisition

SCADA (at a glance)

• Elements visualization

• Flow control

• Risk management

• Real time alarms and events tracking

• High efficiency in the

management and

maintenance of network

elements as well as

indication of pre-fault

and emergency

situations.

• Reduce costs

associated with distant

metering of network

elements identification

of cause of the accident

and caring out the

necessary routine.

• Performance analysis

covering management

of business risks

resulting in a real time

supervisory control of

monitored network

elements.

Benefits


Features

OUR HR (at a glance)

• User & role management

• HR management

• Leadership development

• Powerful tool for

leadership development

within the organization

through engagement

methodology according

employee potential.

• Fully automated

processes for resource

management, related

performance goals and

consequent

competences

development.

• Overall operational

efficiency via fully

automated workforce

management processes

for payrolls, holidays,

leave requests, etc.

Benefits


Features Business Process Management

BPM (at a glance)

• Process architecture

• Visual process modification

• Integration map

• Ability to visually create

and add all types of

business processes

without writing a single

line of software code,

which reflects to

resource optimization

and fast time-to-market.

• Overall visualization of full

set of business processes,

including technology

architecture covering not

only associated systems

but their integration and

communication processes

as well.

• Deep transparency

on relation between

different processes

and integration rules

with all internal and

external systems.

Benefits


Features

RULE ENGINE ORCHESTRATOR (at a glance)

• Rule management

• Dynamic process

• Rules architecture

• Central repository of all

business rules, allowing

centralized and

systematic view,

maintenance and

dependencies within the

enterprise.

• Capability to solve

complex problems,

providing an

explanation of how the

solution was arrived at

and why each decision

was made along the

way.

• Model for simplification

in expressing solutions

to tangled problems and

consequent verification

of those solutions.

Benefits


Features

LDAP (at a glance)

• Organizational structure

• Roles synchronization

• Single-Sign-On for applications

• Full scale option for

synchronization

between internal

users and roles,

and such defined in

an external

instances.

• Full featured Single-

Sign-On functionality for

comprehensive access

control of multiple

independent SW

systems integrated with

al other business

modules.

• Consolidated information for

an entire organization into a

central repository,

accessible from anywhere

on the network, and

mapping of roles between

the different systems.

Benefits


Features

ASMT (at a glance)

• Dynamic assessments

• Reports and scorecards

• Visual assessment creation

• Creating an

environment for

seamless data

collection and making

the results consistent

between different

modules.

• All assessment data

(HR, CRM, EAM,

Planning, etc.) is placed

in a central location,

enabling complex

analyses and

administration.

• Professional data

collection of Web and

Mobile enabled surveys

with a full customizable

interface, allowing

usage of multiple

devices on the field and

in the office.

Benefits


Features Master Data Management

MDM (at a glance)

• Complete integration between different

business verticals

• Central logic repository of all re-used

data items

• Comprehensive data dictionary,

enabling integration with external enabling integration with external

systems

• MDM architecture

eliminates silo-

management of security

reference data and a

single point of entry for

all data feeds is

introduced.

• All edits and

manipulations to core

data between different

modules are housed

and stored centrally.

• The model allows for

staunch controls,

detailed audit trails, and

enables business users

to access consistent

data.

Benefits


WHY EBC

Existing (tested and proven) IT solutionsExisting (tested and proven) IT solutions

Experienced team with full range of competencesExperienced team with full range of competencesExperienced team with full range of competencesExperienced team with full range of competences

Individual customer integrationIndividual customer integration

Competitive pricing modelCompetitive pricing model


OPENBRAVO GLOBAL (references)


EBC 360 Platform


EBC 360 Platform

Contact:

E.B.C. CZ-13000

Praha 3 Sobeslavska

E.B.C. s.r.l.

Via Losanna, 26

E.B.C. s.r.l.

Via G. Paganello, 27

[email protected]

[email protected]


Praha 3 Sobeslavska

2054/28

ENERGY & UTILITIES

Via Losanna, 26

20154 Milano

ENERGY & UTILITIES

+39 02 25061045

Via G. Paganello, 27

30172 Mestre -Venezia

ENERGY & UTILITIES

+39 041 957019

erp billing&crm presentation

Small Business & Entrepreneurship

service offering

qualityof service

service of detection

management of teams

document management

qualified companies

innovative erp systems

billing systems andcredit