eric p. jack, ph.d. dean and professor of management uab

As of June, 2014

Curriculum Vitae for Eric P. Jack, Ph.D.

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Eric P. Jack, Ph.D.

Dean and Professor of Management

UAB School of Business

Primary Teaching Area: Operations Management [email protected]

Biographical Information

Dr. Eric P. Jack is the Wells Fargo Endowed Chair in Business Administration, Professor of Management and Dean of UAB’s Collat School of Business. He received his bachelor’s degree in industrial engineering from Georgia Institute of Technology. He earned an M.B.A. with an emphasis on research and development management from Wright State University and a doctorate in operations management from the University of Cincinnati.

Before being named Dean, Dr. Jack served as interim dean at the UAB Collat School of Business from September, 2012 until April, 2013. Prior to this, Jack also served as associate dean for four years and for one year as interim chair of the department of management, information systems and quantitative methods. A passionate teacher, Jack was awarded the 2006 UAB President’s Award for Excellence in Teaching. As Professor of Management, Jack’s research interests include operations strategy, flexibility, health care management, service operations, quality management, and supply chain management.

Before beginning his academic career, Jack served for 21 years as a US Air Force officer where his responsibilities at various international locations involved facility planning, design, construction, and maintenance.

He is a member of Leadership Birmingham Class of 2014. He serves on the boards of Malcovery Security LLC, Innovation Depot, United Way and Birmingham Rotary. Hi is also a member of Academy of Management (AOM), APICS – The Association for Operations Management, Decision Sciences Institute (DSI), and Production and Operations Management Society (POMS).

mailto:[email protected]

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Academic Background

Ph.D. University of Cincinnati, Cincinnati, Ohio, Operations Management, 2000

M.B.A. Wright State University, Dayton, Ohio, Research and Development Management, 1990

B.S. Georgia Institute of Technology, Atlanta, Georgia, Industrial Engineering, 1981

Certifications

APICS Certified Fellow in Production & Inventory Management (CFPIM), 352***, 2006.

APICS Certified Supply Chain Professional (CSCP), 352***, 2006.

APICS Certified in Production & Inventory Management (CPIM), 352***, 2005.

Academic Appointments/Experience

Interim Dean, University of Alabama at Birmingham (UAB) School of Business (October, 2012 – March, 2013).

Associate Dean, UAB (June, 2008 - September, 2012). Full-time member of the School's leadership team with responsibilities for faculty development and research.

Interim Chair of the Department of Management, Information Systems, and Quantitative Methods, UAB (2009 - 2010). Implemented a school-wide restructuring initiative and assumed leadership responsibilities for this new department with 17 full-time and 6 part-time faculty.

Visiting Associate Professor, Anshan Normal University, China (2008). Taught classes in Operations Management for 75 students.

Associate Professor, UAB (2007 - present). Full-time faculty member with responsibilities for teaching (operations management, supply chain management), research and service.

Assistant Professor, UAB (2001 - 2007). Full-time faculty member with responsibilities for teaching (operations management, supply chain management), research and service.

Visiting Assistant Professor, University of Cincinnati (2000 - 2001). Taught classes in Operations Management and Project Management.

Graduate Teaching Assistant, University of Cincinnati (1997 – 2000). Taught classes in Operations Management.

On-site Distance Learning Coordinator, General Motors Corporation (1996 - 1997). On-site moderator for a graduate course in Statistical Quality Control. This course was provided to General Motors employees enrolled in a Master of Science Degree program through Rensselaer Polytechnic Institute. Responsibilities included coordination of lecture materials (printed materials and video tapes) with professors located at Rensselaer. Advised students, explained course content, and administered on-site exams.

Assistant Professor of Professional Continuing Education, Air Force Institute of Technology (1993 - 1996). Course director for management applications courses for civil engineering managers who were assigned to worldwide locations and responsible for $30 billion in facilities and infrastructure. Taught management application courses in construction management, real estate management, and financial resources management. Planned courses offerings and developed curricula and lesson plans to meet planned educational requirements. Delivered courses via distance learning to personnel assigned to USAF installations across the globe.

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INTELLECTUAL CONTRIBUTIONS

Research Interests

Operations Strategy, Flexibility, Health Care Management, Service Operations, Quality Management, and Supply Chain Management.

Refereed Articles 1. Akan, O. and Jack, E.P. (in press, 2013), "Concrescent Conversation Environment Scale – CCES

Development and Validation," Journal of the Academy of Business Education. 2. Johnston, A. C., Wech, B. A., & Jack, E. P. (2013). “Engaging Remote Employees: The Moderating Role of

"Remote" Status in Determining Employee Information Security Policy Awareness.” Journal of Organizational and End User Computing, 25 (1): 1-23.

3. Jack, E. P. & Powers, T. L. (2013). Shopping Behaviors and Satisfaction Outcomes.” Journal of Marketing Management, 29 (13): 1609-1630.

4. Powers, T. L. and Jack, E. P. (2013). “The Influence of Cognitive Dissonance on Retail Product Returns,” Psychology and Marketing. (30 (1): 724-735.

5. Leach-López, M. A. & Jack, E. P. (in press, 2012). “Hofstede's Values – Locus of Control (LOC): Job Satisfaction Effect in the USA, Mexico, Korea, and Hong Kong.” Journal of International Business and Cultural Studies, 7.

6. Jack, E. P., & Powers, T. L. (in press, 2012). “Managing Strategic Supplier Relationships: Antecedents and Outcomes.” Journal of Business and Industrial Marketing.

7. Xu, N., Huang, X., & Jack, E. P. (2012). “On the Cutting Edge of Business Intelligence: An Examination of How One Company's Patents Are Advancing Business Strategies and Processes in Several Industries.” Recent Patents on Computer Science, 5 (1), 1-10.

8. Jack, E. P., Powers, T. L., & Skinner, L. R. (2010). “Reverse Logistics Capabilities: Antecedents and Cost Savings.” International Journal of Physical Distribution & Logistics Management, 40 (3), 228-246.

9. Jack, E. P. & Powers, T. L. (2009). “A Review and Synthesis of Demand Management, Capacity Management and Performance in Health Care Service.” International Journal of Management Reviews, 11 (2), 149-179.

10. Powers, T. L. & Jack, E. P. (2008). “Using Volume Flexible Strategies to Improve Customer Satisfaction and Performance in Health Care Services.” Journal of Services Marketing, 22 (3), 188-197.

11. Jack, E. P. & Raturi, A. S. (2006). “Lessons Learned from Methodological Triangulation in Management Research.” Management Research News, 29 (6), 345-357.

12. Jack, E. P. & Powers, T. L. (2006). “Managerial Perceptions on Volume Flexible Strategies and Performance in Health Care Services.” Management Research News, 29 (5), 228-241.

13. Jack, E. P., Bedics, T. A., & McCary, C. E. (2006). “Operational Challenges in the Call Center Industry: A Case Study and Resource-Based Framework.” Managing Service Quality, 16 (5), 477-500.

14. Raturi, A. S & Jack, E. P. (2004). “Creating a Volume Flexible Firm.” Business Horizons, 47 (6), 69-78.

15. Jack, E. P. & Raturi, A. S. (2004). “Measuring and Comparing Volume Flexibility in the Capital Goods Industry.” Production and Operations Management, 12 (4), 480-501.

16. Jack, E. P. & Powers, T. L. (2004). “Volume Flexible Strategies in Health Services: A Research Framework. Production and Operations Management,” 13 (3), 230-244.

17. Evans, J. R., & Jack, E. P. (2003). “Validating Key Results Linkages in The Baldrige Performance Excellence Model.” Quality Management Journal, 10 (2), 7-24.

18. Jack, E. P. & Raturi, A. S. (2002). “Sources of Volume Flexibility and their Impact on Performance. Journal of Operations Management,” 20 (5), 519-548.

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19. Jack, E. P. Stephens, P., & Evans, J. (2001). “An Integrated Summary of Doctoral Dissertation Research in Quality Management.” Production and Operations Management, 10 (4), 363-383.

Refereed Proceedings Full Paper

1. Powers, T. L. & Jack, E. P. (in press, 2012). “Retail Product Returns: The Role of Emotional and Product Dissonance.” Academy of Marketing Science Conference 2013.

2. Johnston, A. C., Wech, B. A., Jack, E. P., & Beavers, M. (2010). “Reigning in the Remote Employee: Applying Social Learning Theory to Explain Information Security Policy Compliance Attitudes.” 16th Americas Conference on Information Systems.

3. Jack, E. P., Powers, T. L. and Skinner, L. (2009). “Antecedents of Reverse Logistics Cost Savings.” Society of Marketing Advances.

4. Powell, M. Paige, Jack, E. P., Allison, J. J., Saag, K. G., & Weissman, N. W. (2009). “Assessing the Value to Practitioners of a Pharmacy Benefit Management Program: Lessons from the MineRx Program.” 25th Anniversary International Conference on Pharmacoepidemiology and Therapeutic Risk Management, Providence, RI.

5. Jack, E. P., Powell, M. Paige, Allison, J. J., Saag, K. G., & Weissman, N. W. (2009). “Medical Practices' Awareness and Perceptions of the UMWA Health and Retirement Funds MineRx Program.” 25th Anniversary International Conference on Pharmacoepidemiology and Therapeutic Risk Management, Providence, RI; Pharmacoepidemiology and Drug-Safety, ISPE's office.

6. Jack, E. P., Powell, M. Paige, Allison, J. J., Saag, K. G., & Weissman, N. W. (2009). “Providers' and Administrators' Perceived Value of the UMWA Health and Retirement Funds MineRx Program.” 25th Anniversary International Conference on Pharmacoepidemiology and Therapeutic Risk Management, Providence, RI.

7. Jack, E. P., & Powers, T. L. (2008). “Empirical Assessment of Hospital Volume Flexibility.” Decision Sciences Institute Annual Meeting, Decision Sciences,

8. Skinner, L., Jack, E. P., & Powers, T. L. (2008). “Retailer-Supplier Affinity: Relationship and Performance Outcomes.” 11th annual Retail Strategy and Consumer Decision Symposium at the Society for Marketing Advances, Society for Marketing Advances.

9. Jack, E. P. & Powers, T. L. (2006). “The Impact of Volume-Flexible Strategies on Performance in Health Services.” Production and Operations Management, Production and Operations Management Society.

10. Jack, E. P., & Powers, T. L. (2005). “A Categorical Summary of Resource-Based Responses to Demand and Capacity Management Challenges in Health Care.” Decision Sciences Institute Annual Meeting, Decision Sciences, 17331-17336.

11. Jack, E. P. (2005). “Leveraging Labor and Technology in the Call Center Industry: A Case Study and Research Framework.” Decision Sciences Institute Annual Meeting, Decision Sciences, 21141-21146.

12. Raturi, A. S. & Jack, E. P. (2004). “Triangulation in Empirical Research: Lessons Learned from the Sources and Impact of Volume Flexibility.” Decision Sciences Institute Annual Meeting, Decision Sciences Institute, 5451-5455.

13. Jack, E. P. & Collins, J. P. (2004). “A Prescriptive Framework for Build-to-Order Strategies.” Decision Sciences Institute Annual Meeting, Decision Sciences Institute, 1131-1136.

14. Raturi, A. S. & Jack, E. P. (2004). “Triangulation in Empirical Research: An Example Assessing Sources and Impact of Volume Flexibility.” Production and Operations Management 15th Annual Meeting, Cancun, Mexico, Production and Operations Management Society.

15. Jack, E. P., Bruvold, N., Raines, G., & Raturi, A. S. (2000). “Measuring Volume Flexibility of Small and Large Manufacturing Firms. Production and Operations Management, San Antonio, TX, POMS.

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16. Ghosh, S., Evans, J., & Jack, E. P. (1999). Exploring Results Linkages in The Baldrige Performance Excellence Model.” Decision Sciences Institute International Conference, Athens, Greece, Decision Sciences Institute,

17. Jack, E. P., & Raturi, A. S. (1999). “Comparing the Output Flexibility of Small and Large Firms.” Production and Operations Management, New Delhi, India, Phoenix Publishing House Pvt Ltd, 100-115.

Abstract Only

1. Hoyt, K., & Jack, E. P. (in press, 2011). “Hospital Efficiency and Volume Flexibility Based on Size and Ownership Type.” IFORS 2011 Conference.

2. Van Matre, J. G., & Jack, E. P. (2009). “Root Cause Analysis: Industry and Healthcare Comparisons.” Southeastern Decision Sciences Institute.

3. Jack, E. P. (2006). “Operational Tradeoffs in the Telecommunications Service Industry.” Productions and Operations Management Conference, POMS.

4. Jack, E. P. and Agee, B. (2006). “Operational Responses to Competitive Forces in the Telecommunications Service Industry: A Resource-based Perspective.” Decision Sciences Institute 2006 Annual Meeting.

5. Akan, O. H., & Jack, E. P. (2006). “Concrescent Conversation: An Empirical Analysis of the Impact of Effective Conversational Behavior on Team Performance.” Management Faculty of Color Association, Inc., Third Annual National Conference, Tallahassee, FL.

6. Jack, E. P., & Chapman, R. G. (2006). “Supply Chain Management Active Learning.” Academy of Management Annual Meeting.

7. Jack, E. P., & Powers, T. L. (2006). “Measuring the Impact of Volume Flexible Strategies on Performance in Health Care Services: An Empirical Analysis.” Decision Sciences Institute Annual Meeting.

8. Jack, E. P., and Agee, B. (2005). “Operational Challenges in the Telecommunications Industry: A Case Study and Research Framework.” Production and Operations Management Annual Conference.

9. Jack, E. P., & Powers, T. L. (2005). “Managerial Perceptions in Deploying Operational Strategies in Health Care: A Field Survey.” Decision Sciences Institute Annual Meeting.

10. Jack, E. P., & Powers, T. L. (2003). “Volume Flexibility in Health Care: A Contingency-Based Framework.” Decision Sciences Institute Annual Meeting.

11. Jack, E. P. & Raturi, A. S. (2002). “Creating and Sustaining Volume Flexibility.” Decision Sciences Institute Annual Meeting.

12. Ganeshan, R., Jack, E. P., Magazine, M. J., & Stephens, P. (1999). “A Taxonomic Review of Supply Chain Management Research.” InfORMS.

13. Jack, E. P., Stephens, P. R., & Evans, J. R. (1998). “A Meta-Analysis of Dissertation Research in Quality Management.” Decision Sciences Institute Annual Meeting.

Papers Under Review

1. Powers, T. L. & Jack, E. P. (2013). "Shopping Behavior and Perceived Customer Value," Initial submission to Journal of Retailing.

2. Powers, T. L. & Jack, E. P. (2012). "Emotional and Product Dissonance: Influences on Product Returns," Initial submission to European Journal of Marketing.

3. Hoyt, K. L., Jack, E. P., Powers, T. L., & Stanford, R. (2012). "Hospital Efficiency and Volume Flexibility Based on Size and Ownership Type," revised and resubmitted to Management Research Review.

Working Papers

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1. Jack, E. P. & Powers, T. L. (2013). "Drivers of Product and Service Satisfaction in Retail Supply Chains" targeted for Quality Management Journal.

2. Jack, E. P. & Powers, T. L. (2013). "How Cognitive Dissonance Impacts Product Returns in Retail Supply Chains" targeted for Journal of Supply Chain Management.

Non-Refereed Articles: Since 2004, we have written monthly articles for practitioners via The APICS Magazine – The Association for Operations Management’s Magazine:

1. Collins, J. P. & Jack, E. P. (2013). “Lessons from the Toyota Production System: Exploring the Advantages and Challenges of Lean.” APICS Magazine, Jan/Feb., 14.

2. Collins, J. P. & Jack, E. P. (2012). “The Opportunities and Challenges of Global Sourcing.” APICS Magazine, Nov/Dec., 14.

3. Collins, J. P. & Jack, E. P. (2012). “The Power of Communication: Excellent Interactions, Excellent Teams.” APICS Magazine, Sep/Oct, 11.

4. Collins, J. P. & Jack, E. P. (2012). “Two out of Three Ain't Good: Examining the People and Places of Total Economic Vitality.” APICS Magazine, Jul/Aug (1), 12.

5. Collins, J. P. & Jack, E. P. (2012). “Here or there: Deciding where to put your Operations.” APICS Magazine, May/Jun, 12.

6. Collins, J. P. & Jack, E. P. (2012). “Details, Details: Dealing with the Devil during Organizational Change.” APICS Magazine, Mar/Apr, 11.

7. Collins, J. P. & Jack, E. P. (2012). “Spotlight on Your Processes.” APICS Magazine, Jan/Feb (1), 14.

8. Collins, J. P. & Jack, E. P. (2011). “Mindful and Aware: One company's (Puget) Sound Sustainability Initiatives.” APICS Magazine, Nov/Dec, 9.

9. Collins, J. P. & Jack, E. P. (2011). “How to Crack the Sales-Versus-Operations Egg: Turning your business relationships sunny-side up.” APICS Magazine, Sep/Oct (1), 12.

10. Collins, J. P. & Jack, E. P. (2011). “Contemplating Mass Customization: Build-to-order from an operations strategy perspective.” APICS Magazine, July/Aug (1), 12.

11. Collins, J. P. & Jack, E. P. (2011). “Faster, Better, Cheaper: How much does it cost to make those widgets?” APICS Magazine, May/Jun (1), 12-13.

12. Collins, J. P. & Jack, E. P. (2011). “Sense and Respond: Why relationships are essential to demand-driven excellence.” APICS Magazine, Mar/Apr, 12.

13. Collins, J. P. & Jack, E. P. (2011). “Flawed Expectations: If you're thinking of ways to change your customers, think again.” APICS Magazine, Jan/Feb, 14.

14. Collins, J. P. & Jack, E. P. (2010). “A Critical Eye: Looking carefully at Lean and the Toyota Production System.” APICS Operations Management Now (online).

15. Collins, J. P. & Jack, E. P. (2010). “How you operate: Pinpointing a continuous improvement culture.” APICS Magazine, Nov/Dec, 20-21.

16. Collins, J. P. & Jack, E. P. (2010). “Show Them They Can Rely on You.” APICS Magazine, Sep/Oct, 16. 17. Collins, J. P. & Jack, E. P. (2010). “Character and Competence: Two essentials of supplier relationship

management.” APICS Magazine, July/Aug, 20.

18. Collins, J. P. & Jack, E. P. (2010). “Question Everything: The five whys reveal key lessons from Toyota.” APICS Magazine, May/Jun, 14-15.

19. Collins, J. P. & Jack, E. P. (2010). “The Great Barrier Grief: How to steer clear of change-initiative heartache.” APICS Magazine, Mar/Apr, 15.

20. Collins, J. P. & Jack, E. P. (2010). “Diverse Perspectives: The Relative Impact of Marketing and Operational Strategies.” APICS Magazine, Jan/Feb, 18-19.

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21. Collins, J. P. & Jack, E. P. (2009). “Maximizing Your Operating Strategy: How to best use your core competencies and business model.” APICS Magazine, Nov/Dec, 12.

22. Collins, J. P. & Jack, E. P. (2009). “SCM Lessons from Apple and the iPhone.” APICS Magazine, Sep/Oct, 12.

23. Collins, J. P. & Jack, E. P. (2009). “Imaginary Simulations and Real-World Situations: Using the theory of constraints to generate true profit.” APICS Magazine, July/Aug, 17.

24. Collins, J. P. & Jack, E. P. (2009). “Juice Manufacturer Boosts Supply Chain Fluidity: Using the theory of constraints to optimize product flow.” APICS Magazine, May/June, 14.

25. Collins, J. P. & Jack, E. P. (2009). “Lean's Naked Truth: Are we seeing more than is really there?” APICS Magazine, Mar/Apr, 12.

26. Collins, J. P. & Jack, E. P. (2009). “World-Class Contingency Planning: Don't forgo this essential practice.” APICS Magazine, Jan/Feb, 14.

27. Collins, J. P. & Jack, E. P. (2008). “Go Farther: Using postponement to advance operational excellence.” APICS Magazine, Nov/Dec, 14.

28. Collins, J. P. & Jack, E. P. (2008). “Continuous Innovation or Continuous Improvement? Finding the path to true competitive advantage.” APICS Magazine, Sep/Oct, 12.

29. Collins, J. P. & Jack, E. P. (2008). Lasting Progress: Process improvement programs should be sustainable. APICS Magazine, July/Aug, 10.

30. Collins, J. P. & Jack, E. P. (2008). “The Cornerstones of Competitive Advantage: Finding the business case for process improvement programs.” APICS Magazine, May/June, 12.

31. Collins, J. P. & Jack, E. P. (2008). “Pigs, Chickens, and Marriage Proposals: The somewhat surprising foundations of effective postponement.” APICS Magazine, Mar/Apr, 13.

32. Collins, J. P. & Jack, E. P. (2008). “Profit Pursuit: The Advantages of Mass Customization and Postponement.” APICS Magazine, February, 11.

33. Collins, J. P. & Jack, E. P. (2007). “Strength in Numbers: Business Success Depends on Employee Empowerment for All.” APICS Magazine, Nov/Dec, 13.

34. Collins, J. P. & Jack, E. P. (2007). “Special Delivery: Giving Your Customers What They Want.” APICS Magazine, October, 19.

35. Collins, J. P. & Jack, E. P. (2007). “Mystery Solved: Figuring Out What Your Customers Really Want.” APICS Magazine, September, 14.

36. Collins, J. P. & Jack, E. P. (2007). “Top Rank: Ensuring your Company’s World-Class Status.” APICS Magazine, July/Aug, 20-21.

37. Collins, J. P. & Jack, E. P. (2007). “Charting a Fluid Supply Chain: Open Communication is the Conduit to Smooth Information Flows.” APICS Magazine, June, 14.

38. Jack, E. P. & Collins, J. P. (2006). “Strength and Tone: A flexible approach to operations can build some serious muscle.” APICS Magazine, June, 34-38.

39. Jack, E. P. & Collins, J. P. (2005). “Takt Time Tunnel Vision: Why the Automotive Industry Should Change.” APICS Magazine, October, 47-51.

40. Jack, E. P., Powers, T. L., & Nowak, M. C. (2005). “A New Perspective on Supply and Demand: Operational Challenges, Strategies and Opportunities in Health Care Delivery.” APICS Magazine, March, 33-37.

41. Jack, E. P. & Collins, J. P. (2004). “Build-to-Order Give and Take: Overcoming Challenges in the Pursuit of Flexibility.” APICS Magazine, September, 39-42.

42. Jack, E. P. & Collins, J. P. (2004). “The Spontaneous Supply Chain.” APICS Magazine, Jul/Aug, 31-35.

PhD Dissertation:

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Jack, E. P. (2000). “Measuring and Comparing Volume Flexibility of Small and Large Firms.”

Book Chapters

Ganeshan, R., Jack, E. P., Magazine, M. J., & Stephens, P. (1999). “A Taxonomic Review of Supply Chain Management Research,” in Sridhar Tayur, Ram Ganeshan and Mike Magazine (Eds.), Quantitative Models for Supply Chain Management (pp. 839-879.). Boston/Dordrecht/London: Kluwer Academic Publishers.

Presentation of Refereed Papers

1. Jack, E. P., Powell, M. Paige, Allison, J. J. , Saag, K. G. , & Weissman, N. W. (2009, August). “Providers' and Administrators' Perceived Value of the UMWA Health and Retirement Funds MineRx Program,” 25th Anniversary International Conference on Pharmacoepidemiology and Therapeutic Risk Management, Providence, RI.

2. Jack, E. P., Powell, M. Paige, Allison, J. J. , Saag, K. G. , & Weissman, N. W. (2009, August). “Medical Practices' Awareness and Perceptions of the UMWA Health and Retirement Funds MineRx Program,” 25th Anniversary International Conference on Pharmacoepidemiology and Therapeutic Risk Management, Providence, RI.

3. Powell, M. Paige & Jack, E. P. (2009, November). “Assessing the Value to Practitioners of the UMWA Health and Retirement Funds' MineRx Program,” American Public Health Association Annual Meeting, Philadelphia, PA.

4. Powell, M. Paige & Jack, E. P. (2009, November). “Medical Practices' Awareness and Perceptions of the UMWA Health and Retirement Funds' MineRx Program,” American Public Health Association Annual Meeting, Philadelphia, PA.

5. Powell, M. Paige, Jack, E. P. , Allison, J. J. , Saag, K. G. , & Weissman, N. W. (2009, August). “Assessing the Value to Practitioners of a Pharmacy Benefit Management Program: Lessons from the MineRx Program,” 25th Anniversary International Conference on Pharmacoepidemiology and Therapeutic Risk Management, Providence, RI.

6. Jack, E. P. & Powers, T. L. (2008, November). “Empirical Assessment of Hospital Volume Flexibility,” Decision Sciences, Baltimore, MD.

7. Akan, O. H. & Jack, E. P. (2006, June). “Concrescent Conversation: An Empirical Analysis of the Impact of Effective Conversational Behavior on Team Performance,” Management Faculty of Color Association, Inc., Third Annual National Conference, Tallahassee, FL.

8. Jack, E. P. & Chapman, R. G. (2006, August). “Supply Chain Management Active Learning,” Academy of Management Annual Meeting, Atlanta, GA.

9. Jack, E. P. & Powers, T. L. (2005, November). “Managerial Perceptions in Deploying Operational Strategies in Health Care: A Field Survey,” Decision Sciences Institute Annual Meeting, San Francisco, CA.

10. Jack, E. P. (2005, May). “Operational Challenges in the Telecommunications Industry: A Case Study and Research Framework,” Production and Operations Management 16th Annual Conference, Chicago, IL.

11. Jack, E. P. & Raturi, A. S. (2004, November). “Triangulation in Empirical Research: An Example Assessing the Impact and Sources of Volume Flexibility,” Decision Sciences Institute Annual Meeting, Boston, MA.

12. Jack, E. P. & Collins, J. P. (2004, November). “The Business Case for Build-to-Order Focused Strategies,” Decision Sciences Institute Annual Meeting, Boston, MA.

13. Jack, E. P. & Raturi, A. S. (2004, April). “Ten Lessons Learned from a Triangulated Study of Volume Flexibility in the Capital Goods Industry,” Production and Operations Management, Cancun, Mexico.

14. Jack, E. P. & Powers, T. L. (2003, November). “Volume Flexibility in Health Care: A Contingency-Based Framework,” Decision Sciences Institute Annual Meeting, Washington, D.C.

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15. Jack, E. P. & Raturi, A. S. (2002, November). “Creating and Sustaining Volume Flexibility,” Decision Sciences Institute Annual Meeting, San Diego, CA.

16. Ganeshan, R., Jack, E. P., Magazine, M. J., & Stephens, P. (1999, May). “A Taxonomic Review of Supply Chain Management,” InfORMS, Cincinnati, OH.

17. Jack, E. P., Stephens, P., & Evans, J. (1998, November). “A Meta-Analysis of Dissertation Research in Quality Management,” Decision Sciences Institute Annual Meeting, San Diego, CA.

Presentation of Non-Refereed Papers

1. Jack, E. P. (2006, November). “Operational Responses to Competitive Forces in the Telecommunications Services Industry: A Resource-Based Perspective,” Decision Sciences Institute Annual Meeting, San Antonio, TX.

2. Jack, E. P. & Powers, T. L. (2006, November). “Measuring the Impact of Volume Flexible Strategies on Performance in Health Care Services: An Empirical Analysis,” Decision Sciences Institute Annual Meeting, San Antonio, TX.

3. Jack, E. P. & Agee, B. (2006, April). “Operational Tradeoffs in the Telecommunications Service Industry,” Production and Operations Management, Boston, MA.

Research Grants

1. 2009: Jack, E. P. & Powers, T. L. “An Examination of Reverse Logistics: A Customer and Retailer Perspective,” ($4,900) UAB School of Business (Faculty Development Grant).

In this research project customers were surveyed to address the following research questions: 1) How do retailer reverse logistics policies influence customers to return goods? 2) Do retailer reverse logistics policies influence customer opportunism? 3) Does customer opportunism influence cognitive dissonance, product, and retailer satisfaction? 4) Are customer returns based primarily on cognitive dissonance, dissatisfaction with the product purchased, or dissatisfaction with the retailer? And 5) How does this process influence customer loyalty?

2. 2006: Weissman, N. W., Powell, P., Allison, J. J., Saag, K. S., Duxbury, A., Klapow, Joshua C., Pisu, Maria, Bian, John; Sutton, Bryce, Jack, Eric P., and Fry, Rachel B. “Evaluation of the Prescription Drug Care Coordination Program (RxCCP) of the UMWA Health and Retirement Fund.” ($335,000).

In cooperation with the UMWA, the University of Alabama at Birmingham (UAB) Center for Outcomes and Effectiveness Research and Education (COERE) and its pharmacoepidemiology component, the UAB Center for Education and Research on Therapeutics (CERTs), conducted an independent comprehensive evaluation of the RxCCP, relying on both qualitative and quantitative research methods.

My role on this grant was to support the evaluation using process analysis and case study methodologies. Effort reporting was 10%.

3. 2003: Eric, J. P., “Volume Flexible Strategies in Health Services.” ($5,000), Title VI Mini-Grant. This project developed a contingency-based model of volume flexible operational strategies used in health care. A series of structured interviews and case studies were conducted with senior health care administrators in order to understand how and why they deploy specific volume flexible strategies.

4. 2003: Eric, J. P., Awarded funding for research during summer 2003, UAB's Comprehensive Minority Fellowship and Student Development Program ($8,800) for research on “Volume Flexibility in the Capital Goods Industry.”

5. 2002: Eric, J. P., Awarded funding for research during summer 2002, UAB’s Comprehensive Minority Fellowship and Student Development Program ($8,800) for research on “Volume Flexibility in the Capital Goods Industry.”

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TEACHING ACTIVITIES

Teaching Interests Operations Management, Quality Management, Project Management, and Supply Chain Management

Courses Taught: Operations Management (MBA633), Operations Management (MG403), Supply Chain Management (MG416), Project Management (at UC), and Operations Planning and Scheduling (at UC).

Teaching Awards o Received UAB’s 2006 President's Award for Excellence in Teaching.

Summary of Teaching Evaluations (student feedback):

o 2008 – present: With the adoption of the IDEA system for course evaluations, my student feedback scores have consistently ranged in the 56-62 (2nd highest level) category of standardized scores when compared by IDEA to others in the teaching discipline.

o Prior to the IDEA system (2001-2007), my teaching evaluations ranged from 3.16 to 3.93 with an average of 3.6 on a 4-point scale.

SERVICE

Editorial Review Board

2012: Journal of Operations Management.

Reviewer (Articles / Manuscripts)

Since 2002, served as an Ad-Hoc reviewer for several journals including: Production and Operations Management, Journal of Operations Management, International Journal of Production and Operations Management, Decision Science Journal, and Management Research News.

Received special recognition in 2005-2006 from the Decision Sciences Editor (Dr. Narasimhan) for my detailed reviews.

Professional Memberships

Academy of Management

APICS – The Association for Operations Management

Decision Sciences Institute

Production and Operations Management Society Selected Committee Roles

2004 to present: APICS – The Association for Operations Management, Birmingham Chapter, Birmingham, AL. Vice President of Education: teach APICS certification classes and manage the educational programs for the local APICS chapter.

2005-2006: Decision Sciences Institute, Boston, MA. Decision Sciences Membership Committee.

2004: Decision Sciences Institute, Boston, MA. Session Chair for the Manufacturing Strategy Research Track, Decision Sciences Annual Conference.

2002-2004: Academy of Management. Membership Committee, POM Division of the Academy. Keynote Addresses

2009: Business Process Management Professional Meeting, Birmingham, AL. “A New Appreciation for Goldratt’s Theory of Constraints: Lessons from Supply Chain Management Simulations.”

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2002: American Production and Inventory Control Society (APICS), Nov. Meeting, Huntsville Chapter, Huntsville, AL. “Drivers and Sources of Volume Flexibility.”

2002: American Production and Inventory Control Society (APICS) Sept. Meeting, Birmingham Chapter, Birmingham, AL. Presented personal research on Flexibility in the Capital Goods Industry.

Service to the University, School and Department

Since 2006, served on the following UAB university-wide committees: o Undergraduate Admissions Appeals, University-Wide Interdisciplinary Research Committee, VP for

Student Affairs Search, School of Business Dean Search, Provost Search, UAB Cancer Center Advisory Board, Internal Advisory Council for the UAB Joint Center for Intervention Research, Co-Director of the Edge of Chaos: A university-wide initiative to promote innovation and solutions to “Wicked Problems,” UAB Athletics Advisory Council, Center for Clinical and Translational Sciences working group, and Faculty Enrichment Committee.

2008-2012 served at UAB School of Business as Associate Dean for Faculty Development and Research with the following responsibilities: o Contributed as a member of the School’s executive leadership team and the Strategic Planning

Committee that developed and implemented the School’s mission, vision, values and strategies. o Promoted continuous improvement of our programs as well as those in partnership with other UAB

schools including engineering, public health, health professions, medicine, and nursing. o Developed several programs to promote faculty development and research: implementing online

faculty performance data management using SEDONA, implementing two summer research grant programs, administering teaching excellence awards, and developing three separate tracks for faculty assignments and performance.

o Chaired the School’s Assurance of Learning (AoL) Committee responsible for developing and administering all student learning goals and objectives for both AACSB and SACS accreditations.

o Led the School’s 5-year effort to successfully maintain our AACSB business and accounting accreditations that were validated in November, 2011.

o Worked with the Dean in the areas of budget planning, financial management, development and external relations.

o Acted on behalf of the Dean in his absence.

Served on (and chaired some) of the following UAB School-wide and departmental committees:

o Strategic Planning, AACSB Accreditation, Assurance of Learning, Faculty Search Committees, Undergraduate Program Review Committee, Departmental Review Committee, Computer Resources Committee, Research Advisory Committee, and MBA Appeals & Grievance.

o

FACULTY DEVELOPMENT Instructional-Related Conferences

2008: APICS Certified Supply Chain Professional (CSCP) Content Development. Member of committee assigned to review and update the training materials used for the APICS Certified Supply Chain Professional (CSCP) Training Program. Chicago, IL.

2005: Attended the Master Teacher Program presented by Dr. Harvey Brightman (Regents Professor Emeritus of Managerial and Decision Sciences, Georgia State). This program included 14 instruction hours focused on techniques to improve teaching effectiveness. Birmingham, AL.

1999: Teaching Excellence Seminar, InfORMS Conference, May, 1999 (3 days). Cincinnati, OH.

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1998: Future Faculty Scholars Seminar II, Spring, 1998, Preparing Future Faculty National Initiative, University of Cincinnati. Cincinnati, OH.

1998: Future Faculty Scholars Seminar I, Winter, 1998, Preparing Future Faculty National Initiative, University of Cincinnati. Cincinnati, OH.

1995: Excellence in Teaching, Dun and Bradstreet Seminar, (1 day), Columbus OH,.

1993: Academic Instructor Training School, (3 weeks), December 1993, Maxwell AFB, Montgomery, AL. Other Professional Development

2012: AACSB International Conference Forum, for participants of AACSB International Conference and Annual Meeting (ICAM) April 29 - May 1, 2012. San Diego, CA.

2012: AACSB Assessment Conference, March 14-16, 2012. Provided interactive exploration of global best practices in assessment and assurance of learning (AoL). Houston, TX.

2011: AACSB Assessment Conference, March 14-16, 2011. Provided interactive exploration of global best practices in assessment and assurance of learning (AoL). Atlanta, GA

2010: AACSB International Conference, March 19-21, Houston, TX.

2010: APICS CSCP and CFPIM Certification Maintenance. Completed all requirements for re-certification for APICS practitioners as a Certified Supply Chain Professional (CSCP) and a Certified Fellow in Production and Inventory Management. Birmingham, AL.

2009: AACSB International Conference, April 25-26, Orlando, FL.

2008: Transportation and Logistics Conference, March 19, Birmingham, AL. Represented the local APICS chapter at this logistics and transportation conference.

2008: AACSB Assurance of Learning Conference. Developed expertise and gathered best practices to implement Assurance of Learning at UAB School of Business. Dallas, TX.

2008: Quality Management Approaches at Honda. Visited Honda Manufacturing plant and met with the Quality Manager to understand the various approaches that Honda uses to identify root causes of quality problems. Lincoln, AL.

2008: Teaching Operations Management in China. Taught Operations Management tools and techniques to 75 undergraduate students at Anshan Normal University. This activity was in support of UAB School of Business study abroad program and other efforts to expand professional collaborations internationally. Anshan, China.

2006: Completed all APICS professional development certification requirements to receive their highest certification in Operations Management: Certified Fellow in Production and Inventory Management (CFPM). Alexandria, VA.

2006: Completed four (4) on-line courses: (1) customer relationship management; (2) sales and operations planning and scheduling; (3) supplier relationship management: and (4) current technologies in supply chain management. Successfully completed the 4-hour exam and awarded certification as an APICS Certified Supply Chain Professional (CSCP), March 11, 2006. Charlotte, NC.

2005: Completed five (5) courses in production planning, scheduling, inventory management, execution/control and strategic management. Received APICS Certification in Production and Inventory Management (CPIM). Birmingham, AL.

2005: Attended monthly professional development meetings hosted by the local APICS chapter. These helped attendees remain current on the professional practice of operations management, focusing on managerial challenges, opportunities, and emerging technologies. Also included are tours of Birmingham area businesses (e.g. US Pipe, Honda, Mercedes Benz, Wal-Mart distribution center, ZF Industries, etc.). Birmingham, AL.

2005: Board of Directors for new product development at US Pipe. This provided an invaluable opportunity to develop professionally by putting operational theories into practice. Birmingham, AL.

2005: Completed five on-line courses on (1) basics of supply chain management; (2) master planning of resources; (3) detailed planning and scheduling: (4) execution and control of operations; and (5) strategic management. Also completed (March 2005) five exams towards certification as APICS Certified in Production and Inventory management. . Birmingham, AL.

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1995: Advanced Leadership Training, Air Command and Staff College, 40 weeks Seminar, 1994-1995. Montgomery, AL.

Professional Seminars / Workshops

2010: Mercedes Benz Continuous Improvement Training. 2-week workshop designed for MBUSI employees, suppliers, and vendors. Week 1 the course covered details about the Mercedes production system. Week 2 required applying continuous improvement methods to this live automotive JIT and JIS production process. Wonderful experience! Tuscaloosa, AL. 2008: APICS Lean Manufacturing Workshop. Reviewed new content for the APICS Lean Manufacturing Training. Orlando, FL.

2008: AACSB Assurance of Learning Conference. Based on feedback, AACSB presented a new conference introducing educators to thorough, effective assessment, and the many resources at hand to optimize the process. Participated in discussions on the efficient and consistent use of data and how informed assessment supports business schools--immediately and in years to come. Dallas, TX.

2005: The Center for Excellence in Manufacturing Management, Teaching Operations Management, June 20-22, 2005, The Ohio State University Fisher College of Business, Columbus, OH. Professor Terry Hill, Oxford University, conducted case teaching sessions designed specifically for educators in operations management courses, using manufacturing and services operations cases. These sessions illustrated teaching methods that apply manufacturing strategy principles and concepts to both manufacturing and service industries. Columbus, OH.

2005: International Red Cross Gulf Coast Region, Conducted on-site workshop on Quality Management and Process Improvement for employees. These hands-on sessions were delivered jointly with statistician, Dr. Joseph Van Matre. Birmingham, AL.

2004: Southern Research Institute, Conducted on-site workshop on Quality Management and Process Improvement for employees. These hands-on sessions were delivered jointly with statistician, Dr. Joseph Van Matre. Birmingham, AL.

2002: Extend Simulation Software, Attended 3-day technical training session on Extend Simulation software. This software enhanced my Operations Management classes in which students study operations processes. Knoxville, TN.

1994: Assessing Product and Service Quality using the Baldrige Quality Award Criteria, 1994 (1 week). Dayton, OH.

Technology-Related Training

2009: Supply chain management simulation software evaluation. Evaluated a new supply chain management simulation software training program (The Fresh Connection) for use in the APICS Certified Supply Chain Professional (CSCP) training. Chicago, IL.

2005: Attended a hands-on workshop on the WebCT on-line course management system. This customized workshop provided UAB faculty with the tools to design and develop blended learning courses using WebCT. The workshop was for both experienced and non-experienced users of WebCT. . Birmingham, AL.

2000: SAP/R3 Enterprise Resource Planning software training, July 2000. Chicago, IL.

Awards/Honors Awards

2007. Received special recognition at the Academy of Management conference, POM Division, from the editor of Management Research News journal for article: Jack, E. P. & Powers, T. L. (2006). “Managerial Perceptions on Volume Flexible Strategies and Performance in Health Care Services.” Management Research News, 29 (5), 228-241.

2006: UAB 2006 President's Award for Excellence in Teaching.

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2005: Silver Inkwell Award: APICS Magazine has been recognized by the International Association of Business Communicators (IABC) with three Silver Inkwell Awards. Silver Inkwell Awards are awarded annually by the Washington, D.C. Chapter of IABC in recognition of high-quality work in the field of business communication. Feature article “The Spontaneous Supply Chain,” by Eric P. Jack, Ph.D., CPIM, and John P. Collins, CPIM.

2005: APEX Award: APICS Magazine was honored by winning three APEX Awards for Publications Excellence in the Seventeenth Annual Awards for Publication Excellence. APICS Magazine's March 2005 issue won in the Magazine and Journal Writing category. The issue included a Spotlight on the Health Care and Pharmaceutical Industries, with lead article by Eric P. Jack, Ph.D., Thomas L. Powers, Ph.D., and Martin C. Nowak, FACHE; “Life After the Deadline.”

1996: Teaching Excellence Award: The 2nd Annual Southwestern Ohio Council for Higher Education, 1996. Air Force Institute of Technology. WPAFB, Dayton, OH.

WORK EXPERIENCE Non-Academic Experience

National

Construction Planner and Executive Officer, Headquarters, Air Force Logistics Command (1986 - 1990). As construction planner, developed cost estimates and justification to gain Congressional support for $200 million in needed construction of logistics facilities at bases in seven states. As the Executive Assistant to the Chief Civil Engineer, managed the administrative support for a 150-person staff responsible for the design, construction, and maintenance of Air Force logistics facilities. Worked directly with six directors to ensure that all worked performed was accurate and completed in a timely manner.

Chief, Senior Officer Housing, 1100 Civil Engineering Squadron (1984 - 1985). Managed a 40-person staff responsible for the maintenance and repair of 45 houses that are used to support generals and admirals assigned to the Pentagon. Initiated job orders and work orders to accomplish needed maintenance and repairs and also secured furnishings to support the needs of senior command positions. Tracked all hourly labor charges, materials, and services to ensure that congressional cost limitations were not exceeded.

Chief, Industrial Engineer, 1100 Civil Engineering Squadron (1981 - 1984). Managed a 10-person staff and provided engineering management and consulting services to a 350-person public works center responsible for maintaining all Air Force facilities at Bolling Air Force Base, Washington, DC. Also responsible for the unit's computer systems, cost accounting, and real estate management functions. Recognized by the Air Force Inspector General as the Outstanding Industrial Engineer in 1984.

Engineering Assistant and Construction Inspector, 3202nd Civil Engineering Squadron (1976 - 1979). Developed detailed, multi-disciplinary sketches, layouts and construction drawings, and specifications to build Air Force facilities by contract. Performed surveys and transformed surveying data into accurate drawings to support construction of roads, utilities, and runways. Also performed technical inspections and quality assurance surveys on $800, 000 in construction of sewers and water distribution projects at Eglin Air Force Base, Ft. Walton Beach, FL.

International

Relocation Planner and Coordinator, Headquarters, US Air Forces in Europe (1990 - 1993). After the fall of the Berlin Wall, the US began a massive withdrawal of US Forces in Europe. In support of this effort, I planned and coordinated the relocation of thousands of US troops and families in Turkey, Greece, Italy,

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Spain, and Germany. Responsibilities included planning and executing base closures and providing support to numerous families relocating within Europe and returning to the US.

Chief of Logistics, 8 Civil Engineering Squadron (1985 - 1986). Managed a 10-person staff responsible for logistics support and wartime readiness training of Air Force combat engineers stationed in South Korea.

Consulting

2005: Advisory Board Member, United States Pipe and Foundry Company, Inc., Assisted in developing, analyzing, evaluating and implementing new innovations and strategic initiatives. The Company is engaged in the business of, among other things, the manufacture and sale of ductile iron pipe, valves, hydrants, fittings and related accessories. I assisted in providing additional, special expertise and advice regarding certain of its operations in Jefferson County, Alabama and other locations.

2005: UAB Health Services Strategy Office. In conjunction with Dr. Tom Powers provided continuing development of a simulation model to facilitate health care strategic planning activities by service lines. This comprehensive model provided a systems perspective for health care administrators by considering demographic data, market share, internal delivery processes and capacity management decisions.

2005: American Red Cross Alabama and Central Gulf Coast Region, Developed and taught four (4) hands-on training sessions on Quality Management and Process Improvement Techniques for employees. These sessions were delivered on-site in collaboration with Dr. Joe Van Matre. 2004: Southern Research Institute, Developed and presented four (4) hands-on training classes on Total Quality Management and Process Improvement Methodologies for employees. Sessions were delivered as a team effort with Dr. Joe Van Matre.

2003: International Medical Management, Consultant on a UAB health care grant entitled “Operational Efficiency & Health Outcomes in Zambia.” This project focused on improving operational processes to determine the most efficient way to serve patients, reduce cost, and provide follow up care, including the efficient use of health care providers, staff, and facilities. Paid Service

2008: APICS-BAMA Chapter, Managed a 10-week class on APICS Certified Supply Chain Professional training and taught 15 managers who are 1st Tier suppliers to 3M, Decatur, Alabama.

2007: APICS-BAMA Chapter, Taught two-day seminar in the Fundamentals of Operations Management, Columbus, Mississippi for 5 managers at Severcorr (a new steel company with a next-generation steel plant in the heart of America's new industrial region).

2007: APICS-BAMA Chapter, Taught four-day seminar in the Fundamentals of Inventory Management at Columbus Mississippi for 10 managers at Severcorr (a new steel company with a next-generation steel plant in the heart of America's new industrial region).

2007: APICS-BAMA Chapter, Taught two-day seminar in the Fundamentals of Operations Management at UAB School of Business for 15 supply chain managers at Alabama Power.

2007: APICS-BAMA Chapter, Managed a 10-week class on APICS Certified Supply Chain Professional training and taught 7 managers who are 1st Tier suppliers to Mercedes Benz, Tuscaloosa, Alabama.

2007: APICS-BAMA Chapter, Managed a 10-week class on APICS Certified Supply Chain Professional and taught 17 managers at Mercedes Benz, Tuscaloosa, Alabama.

2007: APICS-BAMA Chapter, Managed a 10-week class on APICS Certified Supply Chain Professional training at UAB School of Business and taught 10 managers from Alabama Power, US Pipe, and Benjamin Moore Paints.

2006: O'Neal Steel, in collaboration with Dr. Van Matre, contracted to teach professional continuing education course (Spring 2007) on Six Sigma methodology and implementation for employees at O'Neal Steel (a local steel fabricator).

2006: APICS--The Association for Operations Management, Instructor for practitioner-oriented courses required for the APICS Certification in Production and Inventory Management (CPIM). Also served as

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instructor for the Certified Supply Chain Professional (CSCP) certification course. Courses were delivered on-site at several local companies.

2005: APICS-BAMA Chapter, Instructor for practitioner-oriented courses required for the APICS Certification in Production and Inventory Management (CPIM). Courses were delivered on-site at several local companies.

2005: American Red Cross (Alabama and Central Gulf Coast Region), Developed and taught four hands-on training sessions on quality management and process improvement techniques for employees at the American Red Cross (Alabama and Central Gulf Coast Region). These sessions were presented in collaboration with Professor Van Matre.

2004: Southern Research Institute, Developed and presented four hands-on training sessions on Total Quality Management and Process Improvement Methodologies for employees.

2003: Decatur General Hospital, prepared a series of lectures on Operations Management, Service Processes, Capacity Management, Process Management and Project Management for a health care administrators' workshop.

eric p. jack, ph.d. dean and professor of management uab

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