CAREER FOCUS

CORE QUALIFICATIONS

EDUCATION AND TRAINING

ACCOMPLISHMENTS

WORK EXPERIENCE

ERIC PLATT18A Meremar Lane, Dayton, 77535 | C: 832-898-5822 | ericmplatt08@aol.com

Detail-oriented professional with strong technical skills and the ability to learn concepts quickly. Overall looking fora career path to take foot on and really engage in putting my best assets towards a company.

Critical thinkerDetail orientedMicrosoft Word, Excel, PowerPointProficiency in providing excellentcustomer service skillsOrganizational planning

Cold CallingMulti-Line Phone SystemIncoming Leads and SettingAppointments

2016 Associate of Applied Science: Medical Office SpecialistLonestar College Kingwood - Kingwood, TX, United StatesGPA: 3.4

Currently have only 21 more credits to go before completing my Associates Degree.

Coursework in Medical Office Administration, Medical Terminology, Language in Medicine,Intro to Word Processing, Intro to Computers.

Certifications: Business Certificate will be completed Fall of 2015.2013 GED

Lee College - Baytown, TX, United StatesRoss S Sterling High School - Baytown, TX, United States

Acknowledged for Fall 2014 and Spring 2015 on the Dean's List of my Community College formy outstanding GPA.

Managed to supervise a team of 20 Agents at a Call Center and guide them in beingsuccessful for inbound and outbound calls.

Employee of the Month for two months for outstanding customer service on the basis ofcustomer surveys that were provided for the company.

06/2015 to Current Medical Insurance/SalesHilditch Financial Services - Huffman, TX

Called 300 warm leads each week to expand client base and set appointments foragents.Followed up with potential clients regarding online information requests.Seniors 65 and Over were who we catered too in selling medical insurance policies.An agent was able to pick me up after about a week of employment and basically Ibecame the secretary for that particular agent to setup appointments for the agent togo out on and gather sales.

10/2014 to 03/2015 Pharmacy Retail Help DeskApac Customer Services - Humble, TX

Developed effective relationships with all call center departments through clearcommunication.Provided cross training to 20 staff members.Trained staff on how to improve customer interactions.Properly directed inbound calls in phone queues to improve call flow.Overall maintained department expectations when talking to pharmacists inprocessing prescriptions for patients over the phone to ensure they were able to gettheir medicine effectively.

05/2014 to 10/2014 Sales AssociatePier 1 Imports - Kingwood, TX

Maintained visually appealing and effective displays for the entire store.

Exceeded personal sales goals for 2 quarters in a row.Educated customers on product and service offerings.Kept the showroom clean and maintained neat, orderly product displays.Able to educate customers on how to properly mix and match different styles ofinterior design from showing traditional, contemporary, and even french countryinterior designs for their homes.

08/2012 to 01/2014 Sales AssociateAbercrombie and Fitch - Humble, TX

Maintained knowledge of current promotions, policies regarding payment andexchanges, and security practices.Recommended merchandise based on customer needs.Replenished floor stock and processed shipments to ensure product availability forcustomers.Operated a cash register to process cash, check and credit card transactions.

08/2009 to 02/2011 Assistant ManagerMax Rave - Baytown, TX

Addressed customer inquiries and resolved complaints.Contributed to merchandising ideas at team sale meetings.Trained staff to deliver outstanding customer service.Overall provided excellent customer service and addressed any problems customermay have had when it came to an incident in store.Company was shut down in 2011 after it filed bankfuptcy.

02/2007 to 01/2008 Assistant ManagerSunglass Hut - Baytown, TX

Maintained daily record of all transactions.Open and Closed the store daily and performed going to the bank for deposits ofmoney.Delivered excellent customer service by greeting and assisting each customer.Trained staff to deliver outstanding customer service.Reorganized the sales floor to meet company demands.Stocked and restocked inventory when shipments were received.