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Epilogue

The sun is setting over the Tibetan mountains. An orange glow gently lights the ancient stonework. There is a stillness in the air. The Monks retire from their prayer and ready themselves for slumber. Tomorrow the same sun will rise again in the east and flood the monastery with sunlight. But it is not the sunlight that illuminates their thoughts, it is their silence.

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Inspirations for My Book

This book has grown out of many conversations and I have been inspired by many diverse sources. These sources range from the philosophical to the scientific. Suggestions for further reading follow. One of the best guides on our incredible journey into the brain and out of the mind has been David Rock who brilliantly translated the pioneering work of Jeffrey M. Schwartz in his seminal work, The Mind and The Brain.

As a leading figure, it is no surprise that Albert Einstein is often refer-enced. From him, I learned the importance of Gedankenexperiment (thought experiments) of dreaming. The unconscious mind is a world of dreams that surface in your thoughts and motivates your actions.

My research into the latest scientific breakthroughs of our understand-ing of the inner workings of the brain have inevitably led me to the work of Daniel J. Siegel whose, “Pocket Guide to Interpersonal Neurobiology” is a beautifully written integrative Handbook of the Mind. His latest book, Mind, in the words of Emotional Intelligence author Daniel Goleman “wid-ens our world with this mind-opening and mind-bending exploration of mind itself. From a journey through Mind emerges a compelling sense of our connection to each other, and to the universe”. Dan Siegel is a true pioneer in applying the latest science to well-being, education and public policy. A deeper understanding of the social nature of the brain led me to the work of Matthew D. Lieberman, a pioneer of the new field of social cognitive neuroscience in his book Social, which explores how our brain engages in social activity. A sensitive, fair, socially cohesive workplace ethos make a great difference to the motivation, productivity and well-being of employees.

306 Inspirations for My Book

The brain is also profoundly emotional. We feel before we think: pas-sion drives reason, emotion is more powerful than logic. In his book, The Emotional Brain, Joseph LeDoux suggests that emotions are biological func-tions of the nervous system. The challenge for mankind is how to better integrate cognition and emotion: our emotions should be the servant of our thinking and actions not their master.

In The Power of Others, Michael Bond explores peer pressure, groupthink, and how the people around us shape everything we do in ways that we are often not consciously aware of. Our behaviour is influenced far more by others than we’d like to imagine. We are not our thoughts, it seems.

No investigation of neuroscience would be complete without understand- ing your inner Chimp—your best friend or your worst enemy. The Chimp Paradox is a powerful mind management model that can help you become a happy, confident, healthier and more successful person. Professor Steve Peters explains the struggle that takes place within your mind and then shows how to apply this understanding in every area of your life, so that you can: recognise how your mind is working; understand and manage your emotions and thoughts; manage yourself and become the person you would like to be.

Abraham Maslow’s Hierarchy of Needs and Carl Rogers’ Self Actualisation help us examine our lives and search for a higher purpose. Don Clifton’s Strengths based psychology helps us to assess and capitalise on our unique gifts and so lead a more satisfying and successful life. And David Kolb’s Experiential Learning Model gives us a framework to experience, learn and reflect—to be a life-long reflective practitioner.

In his thought-provoking and accessible book, The Consolations of Philosophy, Alain De Botton suggests that the birth of philosophy started at the death of Socrates who was condemned to be executed by the peo-ple of Athens for failing to worship the city’s gods, of introducing religious novelties and of corrupting the young men of Athens. In Plato’s account of his trial, he had defiantly told the jury: “So long as I draw breath and have my faculties, I shall never stop practising philosophy and exhorting you and elucidating the truth for everyone I meet”. Socrates crime was challenging his people’s thinking. If thinking is a crime, then we should all be criminals. Philosophy is relevant to students of business because it challenges them to think and challenges their received wisdom.

Leading by Coaching crosses all frontiers, it has no boundaries and is uni-versally applicable. Translating the principles put forward in this book across cultures has been gained from working in many different countries. My cul-tural bible is When Cultures Collide by Richard D. Lewis who was working

Inspirations for My Book 307

at Rolls Royce International, at the same time, I was running an international presentation skills course.

Gestalt principles are the foundation of my coaching. I discovered this powerful thought system when I attended The Academy of Executive Coaching Advanced Executive Coaching Programme run by John Leary Joyce whose book, The Fertile Void, is a classic work on Gestalt Coaching.

Gestalt Coaching is powerful because it focusses on the here and now, what is going on in our bodies and minds in the moment, what is driving our sensations and thoughts. Insights emerge in the silences. We learn how we can find closure and become whole again by adapting creatively to fit better into our changing world. As T. S. Eliot wrote in Four Quartets: “We shall not cease from exploration / And the end of all our exploring / Will be to arrive where we started /And know the place for the first time”.

The father of Gestalt therapy, Frederick Perls, has given me the psycho-logical understanding of how we develop an awareness of self and grow as a person. The starting premise of Gestalt is that experience begins at the con-tact boundary (the boundary between ‘me’ and ‘not me’). Gestalt method-ology allows us to examine the nature of that experience before going on to investigate the various obstacles that stand in the way of maturation and growth. Gestalt stresses the need for completion of unfinished situations, so we can move on to new experiences. I have found that my Gestalt-based coaching has often been transformative and, in some cases, life-changing for my clients and for me too.

Peter Senge in his powerful book, Presence, starts with understanding the nature of wholes and parts and their interrelatedness. Our normal way of thinking deceives us into thinking, wholes are made up of many parts, like the components of a machine. Living systems, such as your body or a tree, create themselves. They are not mere assemblages of their parts but are continually growing and changing along with their elements. The German writer and scientist Goethe argued that we needed to think very differently about wholes and parts. For Goethe, the whole was something dynamic and living that continually comes into being, “in concrete manifestations”. A part, in turn, was a manifestation of the whole, rather than just a compo-nent of it. Neither exists without the other. The whole exists through con-tinually manifesting in the parts, and the parts exist as embodiments of the whole. So, in this way, Gestalt is a constant search for integrating our parts into the bigger whole. We do this by making sense of our lives by giving them meaning and purpose, connecting and integrating our human parts into the universe whole.

308 Inspirations for My Book

Eckhart Tolle’s book Practicing the Power of Now1 reflects that “The beginning of freedom is the realisation that you are not the possessing entity—the thinker… The moment you start watching the thinker, a higher level of consciousness becomes activated”.

People don’t remember what you said, they only remember what they thought about what you said, in the silence after you have said it, if you give them their silence. Creating and holding that silent space is one of the core messages in this book. This has always been encapsulated for me by T. S. Eliot with the phrase in his poem the Four Quartets, “At the still point there the dance is”.

1https://archive.org/stream/PracticingThePowerOfNowEckhartTolle.compressed/Practicing%20the%20Power%20of%20Now%20-%20Eckhart%20Tolle.compressed#page/n9/mode/2up/search/watching+the+thinker.

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Index

AAgile organisation 254, 267, 268Amygdala 7, 9–11, 15, 21, 25, 26, 54,

119, 126, 140, 195, 246, 255, 271, 279

Angelou, Maya 39, 198Anterior cingulate 20, 54, 127Approachability 77, 79Assumptions 43, 63, 93, 95, 97, 105,

122, 125, 147, 165, 175, 177, 183, 194, 198, 203, 232, 237, 239, 258, 267, 275

Attention 13, 15, 18–20, 22, 24, 26, 31, 40, 48, 69, 89, 92, 115–117, 119–121, 123, 127–130, 132, 140, 142, 144, 146, 147, 172–174, 181, 186–190, 212, 218, 219, 233, 235, 238, 259, 263, 275, 279, 280, 286, 293

Auditory centre 19Authenticity 49, 81, 82, 89, 186, 208,

212, 228, 258, 262, 272, 281Authentic leadership 212, 228Authentic voice

as a coach 2, 29, 31, 32, 55, 59, 66, 69, 70, 72, 99

as a leader 2, 29, 31, 55, 57, 59, 70, 80, 98, 169, 185, 208, 209, 211, 215, 216, 227, 263, 281

as a person 2, 29, 59, 62, 70Autonomous brain 105Axons 4, 16

BBasal ganglia 4, 7, 8, 26, 28, 36, 115,

256Belief system 147, 177, 272Brain

binary system 22, 119, 149friendly conversations 174

Branson, Richard 68, 87, 266, 298Buddhism 23, 218Business skills 139

CCaring 51, 75, 140, 222, 243, 273Cerebellum 4, 6Cerebrum 4Change

accelerators 120, 123, 134, 163, 254acceptance 109, 189, 195, 256

316 Index

barriers 274dynamics 152, 158, 241, 271enablers 213paradox 103, 109, 121, 123, 141,

149process 26, 31, 90, 103, 109,

123, 144, 241, 249, 254, 264, 271–273, 287

resistance 107, 121–123, 134, 232, 254

Changing chairs experiment 107, 109Changing minds 279Changing world of work 231, 249Charismatic leader 206Chimp Brain 24Churchill, Winston 266, 299Claustrum 21Coaching

across cultures 148, 207change 98–100, 103, 105, 107, 109,

120, 134, 141, 142, 145, 149, 152, 155, 163, 168, 188, 208, 210, 232, 249, 254

characteristics 131clever people 138, 271competencies 135, 136, 160continuum 150conversations 77, 88, 95, 97, 98,

100, 103, 114, 133, 134, 139, 148, 151, 152, 164, 168, 171, 172, 189, 191, 195, 208, 209, 212, 218, 229, 231, 232, 234, 239, 251, 259, 260, 268, 271, 295, 296, 300, 301

culture 138, 146, 148, 165, 166, 168, 249, 260

dance 104, 290, 291, 297dilemmas 137, 259journey 98, 99, 104, 122, 165, 169,

231, 292, 296, 300questions 125, 135, 146shadow 150, 162, 163stakeholders 146, 147

talented people 138, 146, 213tomorrow’s leaders 136, 138, 231,

240, 251, 297, 299, 300tools 97, 159with the brain in mind 33, 119,

142, 159Coach

signature presence 99, 159, 208, 251, 290, 291, 294

training 98, 300Cognitive 4, 8, 17, 20, 30, 44, 55, 115,

130, 131, 140, 185, 190, 219, 250, 280, 305

cognitive dissonance 9Collaboration 12, 13, 15, 22, 23, 76,

88–91, 145, 148, 171, 173, 178, 193, 201, 217, 237, 261, 282, 284, 288

Collaborative leader 198Communication skills 100, 136, 292Compassion 12, 13, 27, 42–45, 48, 73,

165, 189, 214, 219, 235, 258, 264, 270, 273, 291, 292

Conditions for change 254, 263Connection culture 269, 270Conscious 1, 3, 5, 7–9, 15, 16, 18,

20–22, 26, 27, 36–38, 40, 55, 56, 61, 63, 115, 116, 128, 131, 136, 159, 164, 173, 188, 190, 195, 209, 210, 218, 227, 233, 236, 257, 279, 280, 295

Consciousness 3, 6, 8, 16, 20–23, 26, 104, 108, 117, 199, 220, 280, 308

Conscious Universe 23Conversation

intelligence 33, 233pathway 237, 239, 240, 253, 296

Cortex 4, 7–11, 14, 26, 36, 55, 126, 140

Cortisol 8, 10, 20, 28, 174, 258Courageous conversations 199Creative shift in work 249

Index 317

Cultural intelligence 30, 32, 49, 57, 90–92, 160

Culture 25, 30, 32, 49–53, 56, 57, 63, 69, 76, 78, 84, 90–92, 95, 137, 143, 165, 171, 180, 185, 199, 202, 203, 205–207, 217, 219, 221, 224–226, 241–244, 254, 267, 273, 274, 281, 282, 284, 297, 298, 306

DDalai Lama 11, 131, 186, 214, 218,

292Darwin, Charles 23, 38Dendrites 4Descartes’ error 20Developing 31, 43, 66, 77, 80, 82, 85,

104, 113, 120, 131, 132, 138, 143, 180, 186, 190, 215, 232, 251, 260, 287, 290, 294, 298, 299, 301

Dialogue 54, 76, 92, 177–180, 207, 214, 242, 277, 282, 286, 291

Difficult conversations 194, 195, 197–200, 259

Distributed leadership 225Diversity in the workforce 226Dopamine 6, 10, 11, 126, 127, 173,

219, 258, 259

EEgalitarianism 23, 57, 281Einstein, Albert 21, 23, 38, 68, 141,

156, 237, 267, 298, 305Elephant and rider 7, 190Elephant brain 115Eliot, T.S. 172, 234, 307, 308Emotional brain 1, 3, 9, 11, 12, 21, 26,

38, 53, 54, 61, 65, 90, 105, 126, 147, 160, 168, 203, 222, 257, 262, 271, 280

Emotional contagion 25, 54, 85Emotional intelligence 29, 33, 41, 56,

90, 91, 140, 160, 191, 214, 222, 249, 293

Emotional resilience 30Emotions 3, 8–12, 14, 15, 18, 20,

22–24, 27, 29, 30, 32, 33, 38, 39, 41, 42, 45, 54, 56, 61, 69, 76, 85, 89, 90, 100, 115, 120, 123, 126, 130, 132, 140, 160, 180, 189, 192, 194, 196, 201, 213, 214, 222, 223, 233, 236, 241, 243, 253, 257, 258, 266, 292, 293, 306

Empathy 1, 11, 13, 27, 30, 41–45, 57, 73, 78, 79, 90, 91, 140, 141, 159, 165, 173–175, 178, 179, 189, 198, 201, 203, 221, 228, 233, 235, 256–258, 262–265, 271, 272, 277, 281, 286, 291, 297

Employee engagement 278Empty chair experiment 109Energy system 12, 115, 119, 122, 172Engaging 55, 76, 84, 88, 96, 140, 189,

194, 198, 209, 220, 232, 262, 263, 265, 266

Engaging millennials 274Entrepreneurial 226Ethical coaching 166Ethical leader 81, 224, 229Everyday coaching conversations 98,

163, 168, 208, 231, 232, 260Evolutionary theory 13, 88

FFear 9–11, 26, 38, 44, 53, 57, 66, 70,

76, 84, 88, 112, 114, 120, 123, 156, 165, 184, 194, 199, 203, 208, 214, 217, 222, 235, 236, 246, 263, 266, 271, 278, 286, 295, 298, 300

318 Index

Feedback 7, 32, 33, 42, 50, 70, 72, 79, 81, 84, 99, 120, 123, 126, 130, 132, 136, 139, 154, 160, 161, 166, 167, 182, 184, 191, 193, 215, 216, 228, 231, 234, 235, 238, 245, 246, 265, 273, 274, 281, 286, 291, 297, 299, 301

Figure in the Ground 24, 107, 109, 115

Focus 8, 18–20, 24, 26, 40, 42, 48, 51, 55, 57, 65, 71, 84, 86, 89, 98, 104, 108, 113, 115, 116, 119, 121, 127–129, 136, 142, 146, 147, 152, 153, 155, 159, 165, 167, 173, 180, 185, 188, 189, 191, 192, 196, 199, 205, 212, 214, 215, 218, 219, 227, 235–237, 244, 255, 258, 263, 267, 277, 280, 283, 286, 291, 299

Forebrain 7Framing 131, 156, 178Frontal lobe 4, 11, 174Frozen brain 55, 106, 117, 159, 193Future of coaching 168

GGates, Bill 254Gestalt

coaching 24, 69, 104, 105, 107, 112–114, 119–122, 126, 127, 129, 130, 132, 133, 135, 141, 144, 149, 164, 188, 200, 260, 285, 290, 299, 307

coaching process 122, 127, 135coaching system 27, 105, 116, 293therapy 105–107, 123, 307

Gestalt Law of Closure 111Glucose 20Google 76, 77, 83, 139, 270

HHabit 1, 7, 11, 26, 29, 36, 37, 60, 86,

116, 123, 143, 149, 205, 212, 227, 253, 263, 279

Hierarchy of Needs 69, 70, 107, 306Hind brain 6Hippocampus 7, 8, 15, 17, 19, 140,

218, 279, 294, 295Hormones 7, 8, 246Human capability building 27Humility 64, 79, 80, 93, 165, 214,

259, 281Hypothalamus 7, 10, 11, 14, 140, 174

IImpactful change 21, 163, 173, 210,

221, 253, 254Inattentional blindness 9Inclusive leader 226Innovation 15, 83, 84, 145, 161, 198,

206, 216, 238, 262, 273–277, 282, 289

process 273, 274, 276Insights 15, 16, 32, 44, 50, 99, 100,

105, 113, 116–118, 121, 127, 145, 148, 152, 154, 156, 159, 165, 189, 191, 195, 196, 198, 209, 219, 234, 238, 253, 255, 274, 280, 291, 299, 300, 307

Integrated mind 116Integrity 81, 82, 216, 217, 246, 261,

272, 273, 283Intercultural communication 100, 203Intuitive brain 24

JJohari window 31, 56, 163

KKindness 60, 62, 64, 217, 246, 262King, Martin Luther 60, 131, 147

Index 319

LLao Tzu 33, 143, 162–164, 265Leader 2, 3, 11–15, 21, 29, 30, 32, 48,

50, 52, 56, 59, 61, 63, 64, 69, 70, 77, 78, 80, 82, 85–88, 90, 94, 98, 102, 104, 113, 127, 137–139, 149, 152, 160, 162, 166, 168, 183, 187, 188, 192, 196, 197, 200, 206, 209, 211–215, 217–220, 224–226, 229, 232, 233, 242, 243, 245, 246, 249, 251, 253, 254, 262–264, 266, 267, 271–273, 279, 280, 289, 294–296, 298, 299, 301

Leadership 30, 60–62, 64, 68, 78, 80, 82, 84, 94, 98, 99, 109, 136, 137, 145, 147, 148, 165, 169, 183, 206, 211–213, 215, 219–221, 225, 226, 228, 232–234, 247, 250, 251, 261, 262, 267, 273, 274, 279, 280, 288, 290

coaching 1, 32, 33, 69, 80, 82, 98, 99, 132, 136, 137, 148, 150, 195, 200, 208, 212, 222, 224, 232, 233, 249–251, 274, 296

styles 79, 132, 206, 208, 211, 216, 229, 232

Leader’s way 227Leading

across cultures 203, 206, 254, 281, 306

others 33, 53, 69, 81, 92, 98, 102, 139, 168, 172, 187, 193, 208, 212, 213, 215, 217, 219, 220, 222, 227, 233, 234, 271, 279, 280, 301

yourself 98, 192, 193, 208, 210–212, 221, 222, 227, 233, 273, 280, 295, 296, 298–300

Limbic system 4, 7, 9–12, 14–16, 21, 24, 26, 38, 45, 53, 55, 65, 85, 126, 147, 174, 195, 218, 255, 271, 279

Listening deeply 75, 96, 103, 118, 156, 162, 165, 171, 187, 191, 198, 217, 231

Listening pyramid 185Long-term memory 22, 45Luminous 186

MMahatma Gandhi 266Meaningful dialogue 15, 171, 177,

178, 207, 214, 282Medial lobe 10Medial prefrontal cortex 15, 21, 89, 257Medulla oblongata 6Mentoring 85, 148, 150, 169Mentoring characteristics 150Microsoft 254, 264Midbrain 6Mind 1, 3, 5, 12, 15, 16, 18, 20–22,

24, 26–33, 40, 42, 49, 52, 53, 55, 56, 59, 61, 64, 69, 79, 86, 87, 93, 97, 98, 100, 101, 103, 105–112, 115, 116, 119, 122, 129, 133, 136, 147, 149, 150, 155, 156, 159, 160, 162, 163, 165, 167, 171, 181, 182, 186, 188–192, 198, 201, 203, 208, 211, 212, 218–220, 227, 228, 233, 241, 242, 244, 255, 259, 263, 271, 277, 279, 283, 293, 295, 299, 305, 306

Mindfulness 26, 30, 171, 174, 179, 185, 189–191, 218, 219, 229, 280

Mindsight 192Mirror neurons 13, 45, 140, 173, 174Monroe, Marilyn 217Moral leadership 88, 166Morals 23, 55, 63, 65, 86, 166, 206,

259Multiple intelligences 233Multi-tasking 28

320 Index

NNeocortex 17, 18, 256Neurobiology 13, 36, 89, 255, 305Neurochemistry 173Neuro Leadership Intelligence (NLI)

2, 30, 33, 34, 57, 115, 160, 162, 192

Neurons 4, 7, 11, 16, 17, 21, 26, 116, 146, 174, 219, 255, 280, 294

Neuroplasticity 218Neuroscience 1, 17, 53, 57, 89, 103,

105, 116, 119, 132, 135, 137, 140, 142, 145, 154, 159, 212, 213, 217, 255, 258, 279, 286, 294, 295, 306

Neuroscience Coaching Model 114Neurotransmitters 4, 246

OObama, Barack 131, 292, 293Occipital lobe 4, 17Ontological 31Ontology 130Organisation

change stories 76, 85, 275culture 25, 30, 56, 57, 90, 146, 165,

166, 180, 200, 207, 219, 225, 243, 249, 267, 270, 282, 296

mirror brain 13, 25, 28, 126, 140Oxytocin 14, 28, 54, 88, 127, 174, 217,

258

PParadoxical theory of change 109Paradox of coaching 143, 159, 164Parallel mind 1, 3, 6, 15–17, 20–22,

24, 25, 27, 34, 40, 46, 52, 55, 70, 71, 77, 116–119, 151, 153, 158, 159, 163, 166, 176, 182–186, 190, 193, 201, 204, 207, 240, 253, 255, 256, 263, 279, 290, 291, 301

coach training 98Parietal lobe 4Partnership 114, 154, 167, 171,

175–177Personality profiling 46, 47, 201Person-centred coach 103, 104, 120Power of now 27, 133, 190, 308Power of others 1, 25, 30, 53, 54, 56,

57, 142, 173, 256, 306Power of veto 115Power of willpower 115Power of you 2, 55, 57, 102Prediction making brain 4, 38, 105,

217, 255, 258, 263Prefrontal cortex 8, 10, 15, 17–19, 21,

75, 89, 115, 174, 256, 257, 295Presence 104, 118, 121, 131, 132, 154,

156, 159, 160, 164, 183, 188, 189, 208, 209, 211–213, 219, 220, 232, 244, 251, 290, 292, 294, 295, 297, 300, 307

Professional services firms 47, 71, 78, 137, 138, 142, 148, 226, 246, 284, 288

Psychological safety 76, 77, 139, 145, 255, 257, 270

Psychological types 67Psychology of change 253, 257Purpose 1, 15, 16, 25, 56, 59, 68–72,

76, 83, 84, 86, 94, 95, 97, 107–110, 113, 120, 122, 123, 125, 131, 134, 139, 142, 146–151, 154, 161, 164, 168, 171, 172, 177–180, 192, 193, 195–197, 201, 209, 217, 218, 221–224, 232, 238, 250, 254, 257, 268, 276–278, 287, 291, 299, 306, 307

QQuality conversations 78, 97, 171, 195,

219, 220, 222, 227

Index 321

Questioning 121, 156, 195, 239, 273, 300

Quiet stage 116, 133

RRational brain 8, 39, 265Receiver driven communication 208Relationships 9, 11–13, 30, 31, 43,

51, 52, 54, 60–62, 78, 79, 86, 90–93, 95, 109, 111, 115, 123, 140, 144, 145, 161, 162, 171–173, 175–178, 182, 192, 193, 198–200, 204, 207, 218, 220, 225, 226, 231, 232, 243–246, 251, 261–263, 271, 274, 282, 285, 288

Reputation 10, 23, 61, 90, 173, 195, 225, 272

Reward processing system 89Rock, David 18, 116, 142, 255, 289,

305

SSAFE change 253, 255, 257Self-actualisation 69, 107, 133Self-awareness 17, 20, 21, 29–31, 41,

56, 70, 79, 82, 106, 148, 149, 160, 169, 193, 209, 211, 212, 215, 220–222, 227, 228, 292

Self-deception 20, 32Self-disclosure 32, 107Self-discovery 31Self-knowledge 30, 69Self-mastery 69, 71, 160, 162, 169,

213, 299Self-motivation 147, 160, 195–197,

217Self-organising brain 3, 15, 21, 25,

115, 279Self-reflection 70, 250, 291Self-regulation 160, 192

Servant leader 86Shaw, George Bernard 175, 182Short-term memory 18Siegel, Dan 12, 192, 255, 305Silence 28, 75, 100, 103, 105, 113,

118, 133, 143, 158, 159, 171, 175, 182, 185, 188, 191, 204, 205, 212, 218, 233–235, 258, 280, 292, 294, 295, 301, 303, 307, 308

Sincerity 81, 95, 203, 242, 258, 277, 281

Sir Clive Woodward 64Situational awareness 8, 9Six Thinking Hats 240, 241Social brain 3, 12, 13, 87, 115, 226,

256, 261Social intelligence 30, 32, 45, 46, 48Social learning 15Social pain 257Social sciences 105, 132Somatic cognitive coaching 130, 131,

134Spirit of Man 23Stereotyping 49, 203Steve Jobs 55, 68, 138, 215Story 1, 59, 73, 74, 82, 98, 99, 101,

106, 114, 117, 121, 155, 168, 172, 186, 193–195, 220, 221, 253, 258, 262, 265–267, 272, 298, 300

Straight talking 79, 199, 200, 231, 245, 288

Strengths 2, 57, 66, 72, 80, 85, 95, 102, 136, 149, 160–162, 191, 198, 200, 213, 227, 291, 306

Substantia nigra 6Supervision of coaches 132, 151–153,

167Survival lessons 223Synapses 4, 15, 16, 122, 279Systemic 20, 29, 97, 126, 142, 188

322 Index

TTeam dynamics 67, 270Thalamus 7, 10, 17, 18, 255THINK DO coaching system 103,

105, 116–118, 134Thinking 1, 3, 6–9, 12, 15, 17, 18,

20–22, 24–28, 30, 33, 35, 38, 41, 49, 55, 61, 66–70, 74, 75, 78, 79, 81, 82, 84, 85, 91, 92, 98–101, 103, 105, 113, 117–119, 122, 126, 127, 129, 130, 134, 139, 142, 144, 145, 147, 155, 156, 158, 159, 171, 172, 174, 176, 177, 182, 188, 190, 195, 196, 209, 211, 212, 214, 218, 227, 231, 232, 234–242, 246, 249, 256–258, 260, 267, 279, 280, 286, 291, 295, 297, 306, 307

fast 24, 127slow 8, 22, 24, 40, 127, 174, 237

Thought as a system 32, 40, 115, 307Transformational coaching 232, 239,

292True partnership 171, 175–180, 195,

207, 214, 282Trust 11, 13–15, 23, 24, 30, 32,

40–45, 61, 62, 64, 77, 81, 86–93, 95, 97, 101, 112, 113, 121, 131, 133, 140, 143, 145, 150, 154–156, 159, 161–165, 171, 172, 175, 177–180, 182, 184, 185, 187, 189, 197, 198, 201, 207, 213, 216–218, 220, 225, 228, 232, 236–239, 242, 245, 251, 256–259, 261–263, 272, 277, 278, 281–283, 290, 296, 297

Trusted leader 86, 93–95, 208, 217, 218, 262, 263

UUncertainty avoidance 51, 204, 243Unconscious bias 22, 49, 165, 203,

216, 258Unconscious brain 3, 8, 16, 24, 25, 55,

106, 117, 159, 193, 218, 223

VValue 12, 18, 43, 50, 56, 59–65, 67–

69, 78, 80, 81, 84, 86, 88–95, 114, 115, 121, 122, 125, 137, 146, 147, 160, 161, 166, 167, 172, 175, 177, 178, 182, 184, 188, 196, 197, 199, 206, 207, 213–216, 219, 224, 232, 234, 244, 258, 268, 272, 275, 276, 282, 283, 285, 287, 289, 292

Ventral striatum 89Vipassana 219Virtues 64, 224, 243, 289Virtuous leader 64Visual cortex 17Vulnerability 32, 95, 156, 218, 261

WWelch, Jack 265, 282Wholeness 15, 81, 97, 110, 112, 115,

117, 122, 133, 136, 159, 188, 234, 260, 279, 280, 290, 299

Wisdom 33, 72, 162, 163, 193, 212, 250, 306

Witnessing 44, 73, 76, 98, 101, 143, 148, 156, 165, 171, 188, 191, 217, 231, 258, 291