eoee 5.6 release notes - equitrac corporation what’s new in this release? ... release notes...

EOEE 5.6 Release Notes

RNE-16025 v1.0 (Released)

EOEE 5.6 Release Notes

RNE-16025 v1.0 (Released)

Release History Ver. Released Author Affected Description of Change 1.0 March 24, 2016 Megan Ball All Initial release

Contents

1 Purpose ....................................................................................................................... 3 2 Scope ........................................................................................................................... 3 3 What’s New in This Release? ................................................................................... 3

3.1 New Features ........................................................................................................ 3 3.2 Environment Support Changes ......................................................................... 7

3.2.1 Installation Requirements ............................................................................... 7 4 Customer Continuity ................................................................................................. 8 5 Documentation ........................................................................................................... 9 6 Incorporated Hotfixes/Known Issues/Observations ........................................... 10

6.1 EO/EE Hotfixes Incorporated into EO/EE 5.6 ................................................. 10 6.1.1 CAS ............................................................................................................... 10 6.1.2 DCE ............................................................................................................... 10 6.1.3 DRE ............................................................................................................... 11 6.1.4 DWS .............................................................................................................. 11 6.1.5 Mac Client...................................................................................................... 13 6.1.6 Reports .......................................................................................................... 13 6.1.7 Scheduler ...................................................................................................... 14 6.1.8 SLP ................................................................................................................ 14 6.1.9 SPE................................................................................................................ 15 6.1.10 SUSE Linux iPrint ...................................................................................... 15 6.1.11 System Manager........................................................................................ 15 6.1.12 Web Client ................................................................................................. 16 6.1.13 Win Client ................................................................................................... 16

6.2 Known Issues ..................................................................................................... 17 6.3 Best Practices .................................................................................................... 18

EOEE 5.6 Release Notes RNE-16025 v1.0 (Released)

1 Purpose The purpose of this document is to summarize and communicate the new features, known issues and best practices recommended for Equitrac Office (EO) / Equitrac Express (EE) 5.6. It is intended for Equitrac staff and partners who support and service Equitrac Office/Equitrac Express 5.6.

2 Scope Equitrac Office/Express 5.6 is an updated release of Equitrac Office/Express 5.5. These release notes include new features and known issues at the time of release and observations about best practices and policies.

3 What’s New in This Release?

3.1 New Features The following new features are available with this release. Feature availability varies by configuration and end points used. Small Medium Business (SMB) Enhancements Feature Description/Benefit Simplified Installer The Equitrac installer has been reduced from

12 sections to 5 sections for simple single node deployments. The installer will now detect and set up SQL Express for database use. The standard installer steps remain for configurable installations for larger customers.

Web Management Console Equitrac Web-based System Manager allows for additional configuration options including Online License Activation, Active Directory Account Synchronization, Basic Price List configuration, System Currency, and the addition of new MFP devices. These features allow for most types of configuration required for SMB customers to be performed within the web-based console.

Web Configuration Dashboard Provides the SMB customers with quick access to an overview of the system configuration and steps the administrator through standard configuration via web-based configuration pages.

All Nuance product names are registered trademarks of Nuance Communications, Inc. All other brands and their products are trademarks or registered trademarks of their respective owners. PROPRIETARY INFORMATION: The information contained in this document is the property of Nuance. Except as specifically authorized in writing by Nuance, the holder of this document shall keep all information contained herein confidential and shall protect same in whole or in part from disclosure and dissemination to all third parties.

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Device Management via Web Management Console

The Web-based System Manager allows the administrator to add a new physical device to the system with basic configuration and port settings. Administrators can also view, edit and remove a physical device from the system.

Default price list via Web Management Console

The Web-based System Manager allows the administrator to manage default price lists for print and copy. The price lists supports basic price list features. For advanced price lists, the Windows-based System Manager can be used.

Web Usage Reports The administrator can quickly generate usage reports and metrics for detailed and summary activity by device, network user and user account via web-based reporting

Web-based help Provides customers with Web-based administration help within the Web Client.

SBE and SCE license expansion The Small Business Edition (SBE) and Small Campus Edition (SCE) now support the 10-pack license packs of Web Release, Capture & Send, Third Party Card Reader, PrinterOn licenses, as well as the 25-pack embedded licenses

Infrastructure and Security Protocol Feature Description/Benefit Support for Secureboot functionality on Win 8.1 and Win 10 clients

Provides support for workstations that are utilizing Secureboot with Windows 8.1 and Windows 10 workstations. The Secureboot functionality enhances the security level on the boot application and the OS and is typically a default setting on the newer workstations and tablets.

Windows 10 optimization and Action Center integration The Equitrac Message Client has been

refreshed with a new User Interface, in addition the Message Client is now integrated with the desktop and modern UI (metro user interface) and printing from modern UI apps is supported. Microsoft EDGE browser is now supported for print tracking

Note: While modern UI application prints are now tracked, pop-ups are not currently supported from metro applications; the default user account will be tracked and charged.


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Support for Microsoft V4 Print Drivers Major update to the print tracking mechanism that Equitrac utilizes. The Equitrac port that was used in previous versions of the product has now been removed and print tracking now uses the Microsoft Standard TCP/IP port. The new mechanism supports both Microsoft V3 and V4 print drivers. The E-Queue functionality will now be provided through the same mechanism and bi-directional communications with the OEM print driver will be supported.

Print jobs will be released directly from the DRE service and will no longer be re-injected into the Windows print queue.

Configuration for the port monitor has now been moved in System Manager from the “port” configuration to the I-Queue port dialog of the Physical Device.

For customers who are upgrading to version 5.6, any E-Queue enabled print queues will be converted to a Microsoft Standard TCP/IP port. All printers on a DRE server will be automatically tracked and will require a license.

Logging enhancements Provides a faster and simplified configuration for rolling log files for debugging purposes. Logging options have been simplified into single standard and diagnostic modes for an entire service.

Error messages will always be logged, allowing for some information if an infield error occurs for insight into what failed.

Web Management Console enhancements Improvements have been made to the web management console to better handle large amounts of accounts, a greater amount of devices can now be imported, as well as devices can be deleted.

Support for Apple Mac OS 10.11 (El Capitan)

The existing Equitrac Mac workstation client now supports Apple Mac OS X 10.11 (note that this does not include I-Queue functionality).

Job Suppression for Novell iPrint Job cancellation message has been suppressed when using iPrint.


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Removal of SNMP Page Counting SNMP page counting historically has issues with long timeouts and delays which created a poor user experience and incorrect transaction accounting in some edge cases. With the improvements made to PJL page level reporting in previous versions of Equitrac and the move to Microsoft V4 print drivers, the support for SNMP print tracking has now been removed.

System Management Enhancements Feature Description/Benefit Update Device List in System Manager The list of device models settable in System

Manager for physical devices has been updated to reflect the most recent devices offered by various OEMs.

New Embedded Applications and Card Readers Feature Description/Benefit Support for new Ethernet-based Card Reader

Provision support with Equitrac via a new installable Device Control Service (DCS) for the new Nuance Ethernet Card Reader with Equitrac. The DCS and updates to System Manager will provide new functionality for device discovery and configuration of the card readers.

Support for new Legic USB Card Reader Provision support with Equitrac for next generation (Generation 2) Legic Card Reader where compatible MFP and Print devices can be equipped with support for Legic cards via this new USB Card Reader

Support for new combined embedded client for Konica Minolta iOption devices Provision support with Equitrac via a new

installable Device Control Service (DCS) that delivers a new embedded application for Konica Minolta iOption enabled devices, this new combined client will also function with Nuance AutoStore and Nuance Output Manager and will allow integration between Equitrac and AutoStore.


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Support for new unified embedded client for Ricoh Smart Operation Panel device via PCC v5

Provision support with Equitrac for a new PCC v5 embedded application for Ricoh Android Smart Operation Panel enabled devices. This combined client will also function with Nuance AutoStore and Nuance Output Manager and will allow integration between Equitrac and AutoStore.

Support for new combined embedded client for Ricoh Java devices

Provision support with Equitrac for a new embedded application for Ricoh java enabled devices. This combined client will also function with Nuance AutoStore and Nuance Output Manager and will allow integration between Equitrac and AutoStore.

Device Registration Service (DRS) A new shared service has been added to Equitrac to handle the deployment and configuration of the new embedded clients that have been introduced with this version of the product. The DRS service is also used with Nuance AutoStore and Output Manager applications.

Expanded MFP Support Feature Description/Benefit Support added for Kyocera TASKalfa 306ci

The DCE INI file has been updated with screen size dimensions for this new model from Kyocera.

3.2 Environment Support Changes

3.2.1 Installation Requirements

Further information regarding hardware, operating system software and requirements are outlined in the Technical Specification (Tech Specs) datasheets available on the partner portal.

https://partners.equitrac.com/Site/Support/SubSectionsList.aspx?SectionId=371


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4 Customer Continuity Customers using current versions of Equitrac Office/Express 5.x, and currently under active maintenance, will be able to update to the new version at no software charge. This is not a mandatory update. Customers using current versions of Equitrac Office/Express 4.x, and currently under active maintenance, will be able to upgrade to 5.6 with the purchase of an upgrade license. Customers must update their Equitrac Office/Express to 4.2.6 or higher to apply the upgrade. Upgrades from Equitrac Office/Express 3.x are not supported.


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5 Documentation The following documents were updated as a result of the 5.6 release: • Administration Guide • Campus Card API Reference Guide • Cluster Deployment Guide • Installation Guide • Planning Guide • SUSE Linux iPrint Server • Red Hat Print Server Guide • Web Deposit Setup Guide • Equitrac Embedded for Canon MEAP Setup Guide 1.4 • Equitrac Embedded for Canon MEAP Setup Guide 2.0.9 • Equitrac Embedded for HP LaserJet Setup Guide • Equitrac Embedded for HP OXP Setup Guide • Equitrac Embedded for Konica Minolta Setup Guide • Equitrac Embedded for Kyocera Setup Guide • Equitrac Embedded for Fuji Xerox Setup Guide • Equitrac Embedded for Fuji Xerox ECSP Setup Guide • Equitrac Embedded for Lexmark Setup Guide • Equitrac Embedded for Océ Setup Guide • Equitrac Embedded for Samsung XOA-E Setup Guide • Equitrac Embedded for Sharp OSA Setup Guide • Equitrac Embedded for Xerox ECSP Setup Guide • Equitrac Embedded for Xerox EIP Setup Guide • Equitrac Embedded For Xerox EPA-EIP Setup Guide

These documents also include updates to the visual corporate branding. EO/EE Documentation can be downloaded from the following locations: Equitrac Office Documentation https://download.equitrac.com/271828/EO5.6/Installs/index.html

Equitrac Express Documentation https://download.equitrac.com/271828/EE5.6/Installs/index.html

Note: A PDF Reader is required to view product documentation. If you do not already have the Nuance PDF Reader installed, it is available at the following URL: http://www.nuance.com/products/pdf-reader/index.htm


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https://download.equitrac.com/271828/EO5.6/Installs/index.html

https://download.equitrac.com/271828/EE5.6/Installs/index.html

http://www.nuance.com/products/pdf-reader/index.htm


6 Incorporated Hotfixes/Known Issues/Observations

6.1 EO/EE Hotfixes Incorporated into EO/EE 5.6 The following is a list of hotfixes incorporated into this release:

6.1.1 CAS

Hotfix ID Type Description of Resolved Issue

EQ53-HF-24876-CAS

SR# 151020-000603 Int ID# 33974

Hotfix If a price list was configured in Departmental Pricing, print reconciliation did not use this price list.

EQ54-HF-250676-CAS

SR# 151120-000245 Int ID# 33984

Hotfix A communication error with the ParentPay server may have been recorded after attempting to process transactions from ParentPay.

6.1.2 DCE


EO-EE426-HF-252482-DCE

SR# 120992-000254 Int ID# 34028

Hotfix Print jobs from a 4.2.5 or lower DRE were not visible for release when communicating with a 4.2.6 DCE.

EQ54-HF-250619-DCE

SR# 151105-000113 Int ID# 33985

Hotfix An Equitrac user with an empty user id may have been created after a Xerox LAN Fax transaction. Web System Manager also failed to open when an empty user id was present. The empty user id will no longer be created, but for systems that already have an empty user id please contact Technical Support to assist with the removal of this user.


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EQ55-HF-250953-DCE

SR# 151209-000169 Int ID# 34010

Hotfix EE only: When Campus Card was configured print jobs were not released after using the Nuance ID Controller to login. Now after login, the print jobs are released and they are tracked against the user’s Equitrac account.

SR# None Int ID# 34005

Hotfix Fuji Xerox devices were randomly not tracking copy transactions when timestamps were out of sync.

6.1.3 DRE


EQ53-HF-249876-DRE

SR# 151020-000603 Int ID# 33974

Hotfix If a price list was configured in Departmental Pricing, print reconciliation did not use this price list.

EQ55-HF-252347-DRE

SR# 160107-001046 Int ID# 34026

Hotfix If an application printed with a PCL5 driver and created an incorrectly formatted print stream, the Page Counting Engine may have caused the Print Spooler to crash.

6.1.4 DWS


EQ54-HF-250908-DWS

SR# 151209-000014 Int ID# None

Enhancement Fuji Xerox: Additional logging has been added for review of job logs queried from a device.


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SR# 150715-000832 Int ID# 33992

Enhancement Xerox: Background suppression can now be configured by the Auto Exposure found in Scan Settings.

EQ55-HF-250193-DWS

SR# 151014-000332 Int ID# None

Hotfix After uninitializing an ECSP embedded device, a scenario may have occurred where the device was still registered with the DWS even though it was removed in System Manager. Contact Technical Support to assist with unregistering the device from DWS.

SR# 150928-000254 Int ID# None

Hotfix Fuji Xerox ECSP: ApeosPort-IV MFPs that supported A3 paper size may not have displayed this option when scanning.

SR# 150920-000116 Int ID# None

Hotfix Fuji Xerox ECSP: Rapid swiping of one or more cards could have led to a state where the device was unlocked without user credentials.

SR# 150920-000116 Int ID# None

Hotfix Fuji Xerox ECSP: The slow response to login with rapid card swiping or the cancellation of a logged in session has been improved with this release.

SR# 150528-000126 Int ID# 33861

Hotfix Fuji Xerox ECSP: The behavior of the brightness setting was opposite to the correct behavior. Now the lightest scan will occur when set to +3 and the darkest setting will occur when set to -3.

SR# 150910-001970 Int ID# 33912

Hotfix Reconciliation was not working for print jobs which were canceled before any pages were printed out.


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6.1.5 Mac Client


EOEE54-HF-252243-MacClient

SR# 151029-002019 Int ID# 34024

Hotfix A prompt to allow eqshengd and/or eqdrcd to access incoming network connections appeared when the Firewall was enabled on a Mac.

EOEE55-HF-251313-MacClient

SR# 151118-001315 Int ID# 33982

Hotfix When “Cache Login” was enabled in the EQPrinterUtilityX Preferences dialog, EQLoginController may have crashed when printing documents.

SR# 151125-001379 Int ID# 34015

Hotfix Settings on the EQPrinterUtilityX Preferences dialog could not be saved when no popup checkboxes were selected.


Hotfix With the MacClient when using certain drivers multiple pop-ups may have been incorrectly displayed while printing.

6.1.6 Reports


EQ54-HF-252604-Reports

SR# 160121-002139 Int ID# 34029

Hotfix Characters from the defined message were dropped when the message field for an emailed report contained non-English characters.

EQ55-HF-247704-Reports


Hotfix Icons from the Tool Bar and dialogs in Reports Manager were missing.


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6.1.7 Scheduler


EQ53-HF-247220-Scheduler

SR# 150726-000067 Int ID# 33850

Hotfix Weekly tasks that were scheduled to run on a Saturday were executed on the next day on the Sunday.


SR# 150812-001661 Int ID# 33902

Hotfix The Scheduler service would crash during an Active Directory sync when the UIDNUMBER attribute was mapped to Primary PIN, Secondary PIN or Alternate PIN.


Hotfix Reports opened in the User Dashboard that were saved with non-English characters in their name would only display a blank page.


SR# 160117-000070 Int ID# 34020

Hotfix Delegate information was not synchronized when Directory Synchronization had a valid field mapping for Delegates.

6.1.8 SLP


EQ53-HF-250698-SLP

SR# 151027-001751 Int ID# 33986

Hotfix When using Nessus software, the SLP service would crash.

EQ54-HF-251590-SLP

SR# 151208-000860 Int ID# 34018

Hotfix A scenario may have occurred where the EQSLP service consumed excessive CPU resources.


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6.1.9 SPE

Hotfix ID

Type Description of Resolved Issue

EQ54-HF-249221-SPE

SR# 150317-000392 Int ID# 33906

Hotfix Some scans were not delivered when using a scan output format that required OCR processing.

SR# 150317-000392 Int ID# 33906

Hotfix In some documents with low contrast and high noise, a failure may have occurred during OCR processing.

EQ55-HF-247388-SPE


Hotfix SPE notification emails were incorrectly being sent to the system email address defined in the SMTP Mail server dialog instead of the recipient’s email address.

6.1.10 SUSE Linux iPrint


EQ54-HF-251142-SUSELinuxiPrint

SR# 151207-000830 Int ID# 34012

Hotfix An issue occurred where existing users were recreated in the database with a fully domain qualified name when using eDirectory LDAP.

6.1.11 System Manager


EQ53-HF-247220-SysMgr

SR# 150726-000067 Int ID# 33850



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EQ55-HF-247908-SysMgr

SR# 150922-000681 Int ID# 33923

Hotfix Resolutions other than 100 DPI could not be saved for scan workflow configurations in System Manager. This error only occurred with fresh 5.5 installs and did not occur with previous installs that were upgraded to 5.5.



6.1.12 Web Client


EQ54-HF-247755-WebClient

SR# 150908-000207 Int ID# 33915

Hotfix Attempts to login to WebClient fail if the user’s password contained non-English characters.

SR# 150526-001979 Int ID# 33505

Hotfix When a system’s regional settings had a comma as the Decimal symbol, account transactions made using Web System Manager ignored the values after the comma.

6.1.13 Win Client


EE53-HF-247230-WinClient

EO53-HF-247230-WinClient

SR# 150526-001979 Int ID# 33848

Hotfix The Nuance Universal Print Driver for a DRC I-Queue has been modified to have a default resolution of 600x600 DPI.


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EE54-HF-247869-WinClient

EO54-HF-247869-WinClient


Hotfix Support has been added for desktop print tracking on systems with Secure Boot (UEFI option) enabled.

6.2 Known Issues

The following is a list of known issues in EO/EE 5.6:

ID Manifestation Resolution

D-01202 After upgrading to Equitrac 5.6, the trace settings in the System Manager > Diagnostics > Settings screen aren’t maintained if Journaling is enabled.

To be addressed in a future release.

Workaround:

Enable the trace settings again.

D-01239 Print Monitor Hook tracing isn’t activated if the DRE server doesn’t have local administrator rights.


D-01446 After creating DRE shared printers and completing print transactions, the page details and page counts aren’t tracked when using a Xerox WC 6400 printer.


D-01652 When you log into the System Manager Dashboard from the Web Client, and try to add a price list, some error messages might not be localized.

The localization of the error messages rely on the .NET 4.5 language extensions being applied on the server.

• If you’re using Windows Server 2008, verify that .NET 4.5 language packs are applied.

• If you’re using Windows Server 2012, the .NET 4.5 language packs aren’t currently supported and the error messages are displayed in English.


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ID Manifestation Resolution

D-02234 If you’re using Microsoft Internet Explorer 11 with Web System Manager, in the Device Properties screen, the lists close when you try to use the scroll bar in the Manufacturer or Model fields.

Web browser issue.

Workaround:

Use a different Web browser or you can navigate the fields using your mouse, keyboard, or by typing to search in the lists.

D-02239 In Web System Manager, if the browser’s language is set to German, the Report Generator screen displays validation errors for valid dates in the Custom Date Range. Reports that include a custom date can’t be generated.


Workaround:

Change the browser language to another supported language (English, French, Italian, or Spanish) or use a predefined date list instead of a custom date.

D-02263 In Web System Manager, if you try to filter users, the current date is used, which only lists users created on the current date.

To be addressed as a hotfix.

Workaround:

In the Create date column, set an older date and use "After" as relation.

D-02264 If you’re using Microsoft Internet Explorer 11 with Web System Manager, in the Users Lists screen, if you want to filter users by creation date, the values for the day and month are switched.

To be addressed in a hotfix.

Workaround:

• Use a different Web browser.

• Type the date, changing the position of the day and month.

6.3 Best Practices Please refer to the partner portal for a list of best practices:

https://partners.equitrac.com/Site/Support/SupportSections.aspx?MenuId=44&id=42&ast=S


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https://partners.equitrac.com/Site/Support/SupportSections.aspx?MenuId=44&id=42&ast=S

eoee 5.6 release notes - equitrac corporation what’s new in this release? ... release notes...

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