IT Strategic and Innovative Partnerships

Back OfficeMainframe

1960-1980

Front OfficeClient Server

1980-1994

E-CommercePC WWW

1994-2005

Self ServiceCloud

2005-2011

Social EngagementSocial Network

2011-2017Real Time

OptimizationInternet of Things

Artificial Intelligence

2020-2024

A Decade of DisinvestmentThe City’s Information Technology is generations behind

2006 2008 2010 2012 2014 2016 2018 2020

Where we have kept IT

Where wewant to get

Current Gap

Internet &

Data Usage

A Decade of Disinvestment

End Users &

Smart Devices

Cust

omer

Ex

pect

atio

ns

The City’s Information Technology is generations behind

Innovation & Technology Planning

Decade of Disinvestment

Brilliant at the Basics

Consistent Innovation & Exceptional Experience

Critical Outcomes• Plan resources, strategic and tactical efforts, and cultural investments to

enable us to execute and sustain the San José Smart City Vision. • Provide essential IT services in partnership with City departments.• Secure City assets from evolving threats.• Ensure technology services are reliable and optimized to City priorities.• Support resources and projects to achieve Smart City.

Innovation & Technology Planing

Total ITD Staffing: 82.5

2.5

14

25

2

32

3

4

57 Technical Employees Support Core IT for 6,600 Employees, a $3B budget, & 1M

Residents

Exec

HR

Fiscal

Billing

Contact Center

Applications

Infrastructure, Network, Security

Innovation & Technology Assessment

Tech DebtAccumulation of technology deficits from obsolete, non-compliant, and siloed assets.

Symptoms• Projects routinely miss success measures. Pay for waste versus capability.• Functional areas cannot modernize. Negative audit findings accumulate. • Organizational haves v. have-nots. Failing hardware and software outages emerge. • Incoherent/Uncoordinated IT investments. Difficult to hire/retain talented staff.

Verdict

• Excessive Tech Debt nullifies technology as a platform for success. Achievements that come are few, due to heroic efforts by a few individuals, and unsustainable.

Innovation & Technology Assessment

Innovation & Technology Journey

Be Brilliant at the Basics• Reduce Tech Debt• IT Staffing + Training• Cybersecurity• Core Metrics• Data & Integration

Reach Capability Maturity• Customer-Centric IT• Project Execution • Education• Budgeting + Purchasing• Automation

Innovate!• IT with Scale + Speed• Digital Inclusion• Smart Cities/IoT• Partnerships

MissionExecute, secure, and sustain the civic solutions that allow San José to thrive.

VisionThe City of San José is the Capital of Silicon Valley. We aspire to be as innovative as the community we serve!ITD’s success will be defined by our ability to:- Hire exceptional contributors and help them grow- Engage in meaningful ways with our community and staff- Partner with departments, residents, businesses, and peers- Absorb, execute, and sustain technologies that solve City needs- Generate opportunities and progress despite resource constraints

Innovation & Technology Journey

City Information Security Officer

Identify/Protect/Detect

Compliance

Response & Forensics

Resilience

eGovernment Services Officer

City Contact Center

CRM + Mobile App

Wickedly Fast WiFi Coordination ITD Billing

Budget/Fiscal Administration

Budget & Performance

Metrics

Audit Management

Chief Administrative

Officer

ITD Human Resources

Products-Projects Officer

Technology Evaluations

Enterprise Portfolio Planning

Relationship Management Deputy CIO–

Solutions

Enterprise Applications &

Platforms

Business Intelligence &

GIS Tools

Financials & HRMS

Application and Data Integration

Enterprise Architects

Technology Stack

Solution Design & Review

Education & Consulting

Deputy CIO– Infrastructure & Operations

Customer Support

Server & Storage Management

Telephony

Network Management

Asset Management

Chief Information Officer

IT Acquisitions

Cloud Services Coordination

City Manager

Office of Innovation and Digital Strategy

Innovation & Technology Blueprint

Collaboration and Communication

Awareness, Decisions, and

GeospatialReal-Time Control Business

Automation

Content Management and

eDiscovery

Open Data Ecosystem

Application and Data Integration

Data Ecosystem

Secu

rity

Storage/Cloud Mobile Business Continuity Compute & Virtualization NetworkEndpoints

Data Discovery & Search APIs/Work System Integrations Data Lakes Machine Learning

Infrastructure Layer

Enterprise Content Data Support ToolsFiscal & Budgeting People Systems Productivity

Core Applications

Data Sources Reporting Analysis & Visualization Data GovernanceSurfacing Data Management

Enabled Business

Innovation & Technology Blueprint

Innovative Partnerships

Purpose• Easy Resident Service Requests• Phase 1: Illegal Dumping, Graffiti,

Abandoned Vehicles, Potholes, & General Requests

• Efficiencies + Integration + Analytics

Status• Development and Testing thru April• Integrations thru April/May• Alpha Launch: May 1• Full Launch: TBD• Future Phases: Pending Budget

Customer Relationship Management

Status: Green

Purpose• Data Patterns/Insights Decisions Automation Ecosystem• Technical Architecture and Simple Tools• Maximize Use and Sharing

Status• Architecture: Drafted & Shared• Partner: Innovation Pilot with Dell EMC• Data Portal Migration: Summer 2017• Smart City Platform Tests: Fall 2017• Supports: Smart Public Safety Pilot

Open Data Communities Architecture