M20337 www.globalknowledge.dk training@globalknowledge.dk tlf.nr.: 44 88 18 00

Enterprise Voice and Online Services with Microsoft Skype for Business (upddated)

Varighed: 5 Days Kursus Kode: M20337

Beskrivelse:

This 5-day instructor-led course teaches how to design and configure Enterprise Voice and Online Services in Microsoft Skype for Business &Lync Server 2013. This course will provide you with the knowledge and skills to configure and manage a Microsoft Skype for Business & LyncServer 2013 on premises, in the cloud or in a mixed deployment. In addition, it will provide the skills needed by IT or telephony consultants todeliver a Lync based enterprise voice solution. This course will teach you how to configure Microsoft Skype for Business & Lync Server 2013,as well as provide guidelines, best practices, and considerations that will help you optimize your Microsoft Skype for Business & Lync serverdeployment. This updated version includes networking and troubleshooting, now part of exam 70-333, Deploying Enterprise Voice with Skype for Business2015.As long as course M20333 is not available this course is the best option to prepare for exam 70-333, Deploying Enterprise Voice with Skype forBusiness 2015.

Målgruppe:

This course is intended for IT Consultants and Telecommunications Consulting professionals who design, plan, deploy, and maintain solutionsfor unified communications with particular emphasis on enterprise VOIP and online services. The student should be able to translate businessrequirements into technical architecture and design for a UC solution.

Agenda:

Design Enterprise Voice Configure Enterprise Voice

Design and configure network services Plan and configure a Lync online hybrid solution for Lync2013

Forudsætninger: Test og certificering

M20336 Core Solutions of Microsoft Lync Server 2013 This course helps the student prepare for Exam 70-337.

and:

Minimum of two years of experience with Microsoft Lynctechnologies or similar telephony systems. Familiarity with supported migration scenarios. Experience deploying Lync Server solutions for the followingscenarios:End users Endpoint devices Audio/video and Web conferencesFamiliarity with security and high availability concepts. Experience with monitoring and troubleshooting Lync Server. Understanding of Active Directory Domain Services (AD DS). Networking experience Knowledge of PowerShell

M20337 www.globalknowledge.dk training@globalknowledge.dk tlf.nr.: 44 88 18 00

Indhold:

Module 1: Voice Architecture This module covers the Location Information Module 10: Hybrid Voice and Unifiedline Server (LIS) and how to implement Messaging

Emergency dialing and Enhanced 911 lineThis module introduce Enterprise Voice (E9-1-1) where appropriate. The modulefeatures of Lync Server 2013 and discusses all discusses the implementation and This module discusses integration of Lynccomponents required to for implementation. A configuration of Emergency Services for a Online with Lync on-premises for the purposehigh level architectural design is provided and Lync infrastructure and explores various of leveraging PSTN voice infrastructureall relevant components such as mediation configuration aspects of Emergency Services, located on-premise for the Lync Online users.servers, gateways, SIP trunks, and PBX are such as location services, call routing and This is known as hybrid voice deployment.discussed. This module provides students with E9-1-1. Students will learn how to setup hybrid voicethe technical foundation to plan and deploy the line for Office 365 users as well as users thatEnterprise Voice workload. Introducing Location Information Server have been migrated to Lync Online from aline Overview of Setup and Call Flow Lync on-premises deployment. This module

Voice Features of Lync Server 2013 Designing Location Policies also covers integration of Exchange OnlineArchitecture and Server Roles Implementing LIS UM messaging with both Lync Online andSite TopologiesAfter completing this Address Discovery Lync on-premises in a hybrid scenario.module, students will be able to: User Experience lineDescribe the Enterprise Voice features and Configuring Online Users for Enterprisecapabilities of Lync Server 2013. Lab : Configuring the Lync Server 2013 Voice Explain Enterprise Voice architecture and Location Information Service for Emergency Configuring the Lync Edge server toserver roles of Lync Server 2013. Calling and E9-1-1 support Exchange UM Online Define site topologies for an Enterprise line Enabling Users for Exchange UM OnlineVoice deployment. Creating Emergency Routes and PSTN

Usages Lab : Configuring Enterprise Voice for BothModule 2: Configuring Basic Enterprise Voice Configuring Number Manipulation on Online and On-Premise Users

Trunks for Emergency Numbers lineIntroduction to Lync Voice Routing Defining LIS Locations Configuring the Lync On-PremisesConfiguring Enterprise Voice Experiencing LIS Features Deployment to Work with Lync Online Defining Voice Policies Creating E9-1-1 Gateway Configuration Testing Voice Calls between Lync OnlineAssigning DID Numbers Verifying Emergency Calling through the and On-Premises DeploymentAfterHow to Design a Dial Plan E9-1-1 Gateway completing this module, students will be

Creating an Alternate Local Path for able to:Lab : Preparing for Enterprise Voice Emergency CallsAfter completing this Configure online users for hybrid voiceline module, students will be able to: scenarios.

Analyzing the Existing Voice Infrastructure Describe Location Information Server Create a hosted Exchange UM dial plan. Configuring the Topology for Enterprise (LIS). Create hosted Exchange UM autoVoice Describe how to set up and implement attendants. Configuring Dial Plans and Normalization E9-1-1. Enable Lync users for Exchange UMRules Design Location policies for an E9-1-1 online.Configuring Voice Routes implementation. Configuring Voice Policies and PSTN Configure LIS. Module 11: MonitoringUsages Describe how location discovery works. lineConfiguring Number Manipulation on Trunks Describe the process when a user makesEnabling Users for Enterprise Voice an emergency call. This module explains the requirements forVerifying and Testing Normalization Rules quality of experience (QoE) monitoring.Testing Trunk Routing and Translation Module 6: PSTN Integration students learn to interpret and use QoERules. line reports to better manage and deliver the LyncConfiguring Inter-Trunk RoutingAfter Server 2013 user experience.completing this module, students will be able This module discusses how to connect lineto: Microsoft Lync Server 2013 to a public Voice Quality Concepts Set up and configure Enterprise Voice switched telephone network (PSTN) using an Exploring Lync Monitoring Serverfunctionality existing Public Branch Exchange (PBX), Components Design and implement call routing for Lync gateway or (Internet Service Provider (ISP). Exploring Lync Monitoring Server Reports Server 2013 Connection to the PSTN allows enterprise RTP and RTCP Collected InformationImplement number manipulation users to make calls to and receive calls fromControl Enterprise Voice features for users outside external numbers using the same Lab : Exploring Monitoring Server Reports

Lync client used for internal calls. Later lineModule 3: Designing Exchange Server 2013 lessons will cover Lync 2013 features to Reviewing Per-to-Peer Session DetailUnified Messaging with Lync Server 2013 improve managing and interacting with Reports line external users connected through the PSTN. Reviewing Call Detail ReportsAfter

line completing this module, students will beThis module discusses the process for Connecting to the PSTN able to:integrating Exchange Server 2013 Unified Connecting to the Existing PBX Describe the requirements for installingMessaging (UM) with Lync Server 2013. M:N Interworking Routing Lync Monitoring server.

M20337 www.globalknowledge.dk training@globalknowledge.dk tlf.nr.: 44 88 18 00

Students also learn about UM dial plan Call Routing ReliabilityAfter completing Identify the different built-in reports. requirements and how to create and configure this module, students will be able to: Describe each matrix available in thea UM dial plan. Students learn how to enable a Connect the Lync infrastructure to the reports.user for UM integration with Lync Server 2013. PSTN. line Describe the different interoperability Module 12: Voice Resiliency

Overview of Exchange 2013 Unified options. lineMessaging Configure interworking networking. Integrating Unified Messaging with Lync Describe call routing reliability in Lync This module explains the voice resiliencyServer 2013 Server 2013. features of Lync Server 2013. The module

explores multiple failure scenarios, such asLab : Designing Exchange Server 2013 Unified Module 7: Lync Server 2013 and Networking central site, branch, and WAN failover.Messaging with Lync Server 2013 line lineline Voice Resiliency in Lync Server 2013

Configuring Exchange Server 2013 UM to This module focuses on network Lync Pool Resilience work with Lync Server 2013 Enterprise requirements planning, including Quality of Branch Office ResilienceVoice Service (QoS), capacity, conferencing traffic,Configuring Lync Server 2013 Edge placement, and bandwidth Lab : Implementing Voice Resiliency in LyncInteroperability with Exchange Server 2013 management. The module also discusses Server 2013Unified Messaging how to plan and deploy Call Admission lineTesting and Verifying IntegrationAfter Control (CAC). Students will learn about Lync Configuring a Survivable Branch Server completing this module, students will be able networking dependencies, design guidelines, Testing and Verifying Branch Officeto: and best practices. The module also provides Resiliency with a WAN Understand how Lync Server 2013 background information on CAC and QoS, Testing and Verifying Branch Officeintegrates with Exchange Server 2013 UM. and design and configuration information. At Resiliency with a Pool Plan for Exchange Server UM requirements. the end of the module, students will Testing and Verifying Branch OfficeConfigure Lync Server 2013 to work with understand the networking requirements for Resiliency with an SBA Exchange Server 2013 UM. Lync Enterprise Voice, and know how to Testing and Verifying Central Site Voice

successfully design, implement and configure ResiliencyAfter completing this module,Module 4: Voice Applications Lync for both QoS and CAC. students will be able to:line line Describe the resiliency challenges related

Planning for Media Requirements to Lync Enterprise Voice. This module discusses specific Enterprise Call Admission Control Describe the different Lync Server 2013Voice applications such as call parking, Planning for Call Admission Control features that improve voice resiliency. unassigned numbers, public switched Media Bypass Design and deploy Branch office resiliencytelephone network (PSTN) conferencing, and improvements. Response Groups – and builds on the basic Lab : Implementing Call Admission Control Describe client behavior for differentEnterprise Voice deployment scenario line outage scenarios.introduced earlier in the course. Configuring CAC Components line Verifying Bandwidth Policy

Call Park Service ApplicationAfter completing this module,Managing Calls to Unassigned Numbers students will be able to:PSTN Conferencing Create network regions Overview of Response Group Services Create bandwidth policy profiles Implementing Response Group Services Create and associate network sites

Create network region links Lab : Implementing Enterprise Voice Define routes between network regions Applications Create network inter-site policies line Enable Call Admission Control

Configuring Call Park Enable Media Bypass Configuring the Unassigned Number Enable Lync Server 2013 for QoSFeature Verifying Call Park Service and UnassignedNumber Feature Introduction to Phones and Devices Configuring Agent Groups and Queues Device Deployment Configuring Workflows Lync Server 2013 Phone Management Configuring the Response Group Service Analog Device SupportAfter completingBehavior this module, students will be able to:Configuring Dial-In Conferencing Understand the differences between theVerifying Dial-In Access ConfigurationAfter different types of Lync phones. completing this module, students will be able Setup, configure and manage Lyncto: Phone devices. Describe the purpose of Call Park. Deploy and support analogue phoneExplain the Unassigned Number feature. devices.Describe PSTN conferencing. Describe Response Group Services. Module 9: Online Configuration and MigrationExplain Response Group Services line

M20337 www.globalknowledge.dk training@globalknowledge.dk tlf.nr.: 44 88 18 00

components.This module introduces Lync Online and

Module 5: Configuring and Deploying hybrid scenarios as well as explaining how toEmergency Calling migrate users to Office 365. The differentline Lync online deployment architectures and the

differences in feature set and functionality arediscussed.line

Introduction to Office 365 Architecture Hybrid Scenarios Lync Online Policies Integrating Lync Online and LyncOn-Premise Configuring Edge for Lync Online User Migration between LyncOn-Premises and Lync Online

Lab : Configuring a Hybrid Deployment ofLync Server 2013line

Setting up Lync Hybrid Deployment withLync Online Preparing Online Services Installing the Directory SynchronizationTool Verifying the Hybrid LyncDeploymentAfter completing this module,students will be able to:Describe Lync Online topology andarchitecture. Describe the different scenarios thatmake up a Lync hybrid deployment. Describe Lync policies and service planofferings for Lync Online. Deploy and configure Active DirectoryFederation Services (ADFS) and DirSync.Set up federation with Office 365. Migrate users between LyncOn-Premises and Lync Online.

Additional Information:

This course will be delivered with digital courseware. In order to have the best learning experience you are asked to bring your own secondscreen to view the courseware. A second screen includes: tablets and laptops.

Flere Informationer:

For yderligere informationer eller booking af kursus, kontakt os på tlf.nr.: 44 88 18 00

training@globalknowledge.dk

www.globalknowledge.dk

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