enterprise e911 presentation for: martin hickey regional sales director redsky technologies, inc....
TRANSCRIPT
Enterprise E911 Presentationfor:
Martin HickeyRegional Sales Director RedSky Technologies, [email protected]
415-298-3479
www.redskyE911.com
• Company Background – Who is RedSky• E911 – The Problems We Address
– Day to day business issues– Legislation
• Other Business Issues to Consider– Political Landscape – Regulatory– Risk Management
• E911 Technical Requirements– What is E911– Call process– Network, PBX, ALI Management
• Options for location management (why you need E911 Manager)– Traditional vs. IP – E911 Manager options– Product Features
• Global Capabilities• E911 – Final Points• Q & A // Comments // Next Steps
Today’s AgendaToday’s AgendaToday’s AgendaToday’s Agenda
www.redskyE911.com
• Enterprise software company (Chicago IL HQ’s) specializing in a Patented E911 solution that provides accurate location information for all phones for emergency services.
– Software & services for traditional and IP telephony– Over 200 customers, including 50 Fortune 500 companies and multiple federal,
state and local government agencies
• E911 Manager is the leading solution for large, distributed organizations– Single server automatically interfaces to the enterprise phone system real-time– Location identification for IP phones and traditional end-points– Emergency On-site Notification improves emergency response
• Partnerships– Avaya Partner– Industry Partners – NRIC, NENA, E911 Institute, APCO
The Leader in Automated E911 SolutionsThe Leader in Automated E911 SolutionsThe Leader in Automated E911 SolutionsThe Leader in Automated E911 Solutions
www.redskyE911.com
The Best Solution for Government & The Best Solution for Government & Large Enterprises Large Enterprises
• Cook County in Chicago – one of the largest governmental entities in the nation
– 24,000 users; 68 PBXs– Avaya, Nortel and Centrex
• Chase Bank – Facilities across multiple states
– 25,000 users; 7 Avaya PBXs– Implemented in 45 days across
all locations including audit services
www.redskyE911.com
The Company We KeepThe Company We Keep
The Business Issues & The Business Issues & Problems RedSky AddressesProblems RedSky Addresses
www.redskyE911.com
The ProblemThe Problem
• Over 60 million office workers do not have the 911 protection that they have at home
• If you call 911 from a high-rise or a campus, nobody knows where you are
• High profile incidents continue to highlight the importance of E-911
www.redskyE911.com
Why E911? Real-Life StoriesWhy E911? Real-Life Stories
• Man Found Dead After Phone Glitch Confuses 911 UPDATED - Monday April 24, 2006 6:07am
• eVideo: 911 Error Blamed on Computer Glitch
Gaithersburg (AP) - An immigrant from Bangladesh was found dead at his Gaithersburg office this week, hours after he called 911 saying he needed medical help.
The Washington Post reports ‘X’ phoned for help 40 minutes after he started work at a medical company in Gaithersburg on Tuesday - but almost 10 hours passed before somebody found him lying on the floor of his office.
Police said an apparent phone glitch sent medical personnel to the wrong address - and, finding nothing amiss, they believed the call was unfounded.
www.redskyE911.com
Effective and Timely 911 Emergency Effective and Timely 911 Emergency Response is Critical on several fronts:Response is Critical on several fronts:
Business Imperative Protection for valued corporate assets
and people
Moral Imperative Ethical responsibility to your people
Legal Imperative Protecting the organization from
liability caused by poor response to an emergency
Technology enables it
Workplace safety issues Health Workplace/school violence Fire or environmental
Regulatory Requirement Federal & State Government
Legislation mandates it
www.redskyE911.com
Challenge: E911 Legislation E911 Legislation Passed & PendingPassed & Pending– What are you Doing?– What are you Doing?
Arkansas • Colorado • Connecticut • Florida • Illinois • Kentucky Louisiana • Maine • Michigan • Minnesota • Mississippi • Nebraska
Ohio • Pennsylvania • Texas • Vermont • Washington
What is E911?What is E911?
www.redskyE911.com
EEnhanced 911 Definednhanced 911 Defined
• Pinpoints the exact location of a 911 call for dispatchers – FLR 10 STE 1000 RM 1004– FLR 3 6th AVE WALL
• Essential for multi-floorbuilding and campuses
• Puts location information directly in the hands of emergency responders
• Saves lives!
www.redskyE911.com
9-1-1 Display Screen9-1-1 Display ScreenWithout E911Without E911
C1-110 ESN=180 02
(469) 555 - 4400 08:33 05/29/2002
999 E JOHN W CARPENTER FRWY (469) 555-4400 PBXb IRVING TX
ANYTOWN; COMMUNICATIONS
ALT#= TELCO=SWBT X=0.0000000000000 Y=0.0000000000000
IRVING POLICE
IRVING FIRE
IRVING EMS
Source: Richard Atkins, Tarrant County, TX Director of Regulatory Affairs for Tarrant county 911
www.redskyE911.com
EE-9-1-1 Display Screen-9-1-1 Display ScreenWith E911With E911
C1-110 ESN=180 02
(469) 555 - 4450 08:33 10/17/2001
999 E JOHN W CARPENTER FRWY (469) 555-4400 PBXb IRVING TX
FLOOR 7 SUITE 709 BUSINESS NAME
ALT#= TELCO=SWBT X=0.0000000000000 Y=0.0000000000000
IRVING POLICE
IRVING FIRE
IRVING EMS
Source: Richard Atkins, Tarrant County, TX Director of Regulatory Affairs for Tarrant county 911
www.redskyE911.com
E911 ALI and ANIE911 ALI and ANIComponentsComponents
• What is ALI?– Automatic Location Identification (ALI)
– ALI provides the Public Safety Answering Point with the location information for emergency personnel
• What is ALI data?– A format that includes
• Phone number
• Location, 20 characters
• Business name
• Street directional
• Street name
• Community and state
www.redskyE911.com
911 Call Processing911 Call Processing
www.redskyE911.com
How did the location information for phone number (312)555-1111 get into the Public Safety Answering
Point’s Server?
AND
Who is responsible for getting it there? Well, it’s quite the Challenge to an organization as you’ll see….
www.redskyE911.com
E911: The Key RequirementsE911: The Key Requirements
• Implement ISDN PRI or CAMA– Passes ANI or unique telephone number of 911 caller– Ensures proper call routing through the PSTN– 911 center must be able to call back the 911 caller– Identifies appropriate ALI association
• Establish and Maintain ALI at regional databases– Define location information for every phone– Send data to regional E911 databases in NENA format– Establish process for ongoing ALI updates– Monitor acceptance and verification to ensure accuracy
• Track and store historical and transaction detail– Record of risk management and compliance– Evidence in the event of litigation
• Engage the time and resources to complete the task
www.redskyE911.com
E911 Manager ALI Update ProcessE911 Manager ALI Update ProcessWhere RedSky Comes In and Makes it Easier…Where RedSky Comes In and Makes it Easier…
www.redskyE911.com
Three Ways to Manage Location Three Ways to Manage Location InformationInformation
1) Use the station screens in the call server software
2) Establish network regions
3) Use network discovery
www.redskyE911.com
Defining Locations using the Station ScreenDefining Locations using the Station Screen
www.redskyE911.com
E911 Manager – E911 Manager – Steps for Ongoing ALI ManagementSteps for Ongoing ALI Management
Telecom Administrator performs MACs on the PBX
Step 1E911 Manager interfaces to each Call Server/PBX to import updated station location information
Step 2
E911 Manager interfaces to the regional E911 gateways to perform ALI updates in NENA format
Step 3
PSAP servers around the country receive ALI updates
Step 4
www.redskyE911.com
Challenges of E911 in VoIP NetworksChallenges of E911 in VoIP Networks
• Mobility – – Users can move around on the network
• Location Definition – – “Real Time” location control
– How precise do you describe your location?
– Using Network Regions and Network Discovery
www.redskyE911.com
Network Region ArchitectureNetwork Region Architecture
www.redskyE911.com
Network Discovery ArchitectureNetwork Discovery Architecture
Ext 1111
S-011 1 00-01-03-85-2E-45 1111
RTR/LDAP
E911 – Emergency E911 – Emergency On-Site Notification On-Site Notification
(EON)(EON)
www.redskyE911.com
Emergency On-site NotificationEmergency On-site Notification
www.redskyE911.com
EON Email NotificationEON Email Notification
E911 – RedSky’s Ability to E911 – RedSky’s Ability to Handle Mobility / “Road Handle Mobility / “Road
Warriors”Warriors”
www.redskyE911.com
New business issues present New business issues present opportunity for you…opportunity for you…
Issue #1: The existing 911 network does not support mobility, work at home or remote offices without local 911 trunks
Issue #2:Local trunks are not always cost effective or even an option depending on the type of user
The solution:
RedSky’s integration with Avaya and partnership with Intrado & TCS offers a solution for home office, remote office and nomadic IP phone users without local trunks: E911 Manager with Location Information Services (LIS)
www.redskyE911.com
Location Tracking – Remote office, home office and nomadic workers are tracked when they register– E911 Manager captures phone registrations and
updates the call server and VoIP Positioning Center with new location information
E911 Manager Location Information Services (LIS)
www.redskyE911.com
Remote users are prompted to designate new Remote users are prompted to designate new location upon login to their Avaya softphonelocation upon login to their Avaya softphone
• User must select from one of four options
• Pre-defined locations are easily recalled and selected by the user
• New locations are validated through RedSky Location Information Services
• User can “opt-out” of 911 service by agreeing to a legal waiver
E911 – RedSky’s E911 – RedSky’s Ability to Provide a Ability to Provide a
Global E911 SolutionGlobal E911 Solution
www.redskyE911.com
E911 Globally – Factors to E911 Globally – Factors to UnderstandUnderstand
1) E911 is not a Global Standard.
2) Each country has its own Unique Challenges.
3) RedSky does have a Solution today, a way of addressing a Global issue.
www.redskyE911.com
E911 Globally – RedSky’s E911 Globally – RedSky’s SolutionSolution
• EON is a corporate wide emergency response system that can alert Prospect’s own Security personnel worldwide to 911 calls.
• There are no geographic limitations to deploying EON. • Roadmap ahead: Canada, UK & Australia have similar E911
Infrastructures to the US.• CAVEAT: Japan & Netherlands have different Systems in
place to handle 911; still, RedSky’s EON with SMS can handle these Markets.
E911 – Final PointsE911 – Final Points
www.redskyE911.com
• The ideal solution for Enterprises, Governments and Campuses
– Automatically detects moves, adds and changes in the call server and updates regional E911 databases
– Scalable to over 100,000 stations and hundreds of PBX and call servers
– Supports hybrid environments of mixed major PBXs
– Emergency On-site Notification improves local emergency response
• Saves lives, Manages risk and Minimizes liability.
E911 Manager: America’s Most E911 Manager: America’s Most Complete E911 SolutionComplete E911 Solution
www.redskyE911.com
More InformationMore Information
– E-911 Requirements and Solutions
www.redskyE911.com
– Industry websites• National Emergency Number Association:
www.nena.org• Association of Public Safety Communications
Officials: www.apcointl.org
Thank You!Martin Hickey – Regional Sales DirectorRedSky [email protected](415) 298 3479