enterprise digital overview - hcl technologies · title: beyondigital™ author: michael romero,...

1 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential

ENTERPRISE DIGITAL OVERVIEWMichael Romero


DIGITAL TRANFORMATION ACROSS INDUSTRIES


21ST CENTURY EXPERIENCE IS A FUNCTION OF OPERATIONS TRANSFORMATION

BUSINESSMODEL

CUSTOMEREXPERIENCE

USERROLE

DIGITAL OUTCOMES

EXPERIENCE-CENTRIC

SERVICE-CENTRIC

AGILE & LEAN

ECOSYSTEM-DRIVEN

OUTCOME-BASEDTRADITIONAL ENTERPRISE 21ST CENTURY ENTERPRISE


DESIGN THINKING, A NEW APPROACH

business driven design driven

explore known challenges

starting with processes,

historical data & technology

a big goal, meetings to

capture requirements

make existing better

uncover unmet needs of people,

look to the future, find human meaning for technology

collaborate to generate ideas,

visualize the future,

experiment, e.g. cultural change

makesomething

new


DISCOVER, DESIGN, DO METHODOLOGY

DISCOVER DESIGN

DO

• Context Map• Observation• Business Canvas• Personas• Interviewing• Visual Analogy• Customer Journey Map• Current Future Barriers

(research future trends, understand needs of people, empathize)

(Frame problems, generate insights, spark ideas)

• Industry Swap• Scamper• Constraints Toggle• Problem Framing• Customer Journey Map• User Value Chain Analysis

• 2 X 2 Matrix• Action Plan• Magazine cover

• Visual Analogy• Prototyping• Role Playing


ADAPTIVE EXPERIENCE LAYERS BRING TOGETHER THE EXPERIENCE

User Experience Glass

Security / Access

Micro Services / API / Platform

Applications

Intelligent Workflow & Role-based Business Rules Layer

Cloud / On Premise / Hybrid


STAND-ALONE APPLICATIONS OFTEN RESULT IN CREATING FRUSTRATING EXPERIENCES FOR THE USER – BECAUSE THEY ARE NOT DESIGNED FOR USABILITY

Client systems

mar

keti

ng

erp

sup

ply

ch

ain

fin

ance

crm

gts

com

me

rce

dig

ital

syst

em

s

Customers Partners SuppliersDistributors Employees


ORCHESTRATION LAYER TRANSFORMS TRANSACTIONAL EXPERIENCE INTO MEANINGFUL ROLE-BASED USER EXPERIENCE

Leveragere-usablemicro-services

Delivered viacloud based, usage based commercial models

Orchestration Layer

Re-usablemicro services

customer partner adminconsumer employee

Know Me

Nurture Me

Listen To Me

Sell To Me

Guide Me

Anticipate me

Customerbackendfunctionality

ERP

CR

M

SCM

HC

M

BI/

BW

Co

nfi

gura

tio

n

Mgm

t.

Mo

nit

ori

ng

&

Mgm

t.

Log

anal

ysis

Support Multiple platforms

Multiple Devices

Persona UX App Layer that runs in the Cloud/On-Premise/Hybrid


ERP

Dat

a B

ase

GTS

Shar

ePo

int

CR

M

HC

M

Oth

er Cloud Services -Social

Platform / middleware – front end

Micro-services /API / Security business processes

social + collaboration

content + applications

analytics optimization

personalization

consumersIoT

kiosksmart

devices

responsive web

mobile businesspartners

employees

operations

field services

maintenance

finance marketing

sales

SCMwholesale e-tail

retailOEM

distribution

Platform / middleware – back end (HCP, force, Azure, AWS, HCI, PI, SOA, TIBCO)

TO CREATE AN ORCHESTRATION LAYER YOU NEED TO HAVE A SEAMLESS INTEGRATION OF DESIGN, TECHNOLOGY & OPERATIONS

Design Services


FROM TRANSACTIONAL TO INTUITIVE ROLE-BASED USER EXPERIENCES WITH“123 DESIGN” AT THE CORE OF DIGITAL TRANFORMATION


FROM TRANSACTIONS TO INTUITIVE ROLE BASED DAY-IN-THE-LIFE

simplified

• Reports

• Spread sheets

• Transactions

• Collaboration

• SAP ECC

• Legacy systems

• Emails

• And more…


STRATEGIC TOOLS FOR OUR APPROACH: PERSONA DEVELOPMENT & JOURNEY MAPPING

Utilizing persona development and journey mapping (Warehouse Employee)


THE END RESULT: MAKING COMPLEX SIMPLE FOR THE 21 CENTURY ENTERPRISE

LOW & MID FIDELITY WIREFRAMES REVISED ENTERPRISE SCREENS


LARGE-YET-FRAGMENTED DIGITAL TRANSFORMATION MARKET

MARKET SIZE MARKET GROWTH

DIGITAL TRANSFORMATION SERVICES

$350B by 2019 19.6%

NO. OF PLAYERS

100+ (Highly Fragmented)

Source: http://www.marketsandmarkets.com/PressReleases/digital-transformation.asp and IDC FutureScape: Worldwide Services 2016 Predictions

SERVICE DEFINITION ACCORDING TO IDC

Helping enterprises re-imagine their business through leveraging Design Thinking and Digital Technologies

http://www.marketsandmarkets.com/PressReleases/digital-transformation.asp


DIGITAL REQUIRES A BALANCING ACT FOR THE UNIQUE SKILL BASE

DESIGN THINKING COACH

CREATIVE DIRECTOR

VISUAL DESIGNER

FRONT END ENGINEER

BUSINESS EXPERINCE DESIGNER

DIGITAL PROGRAM MANAGER

PROCESS EXPERT

PLATFORM ARCHITECT

iTRIBEAutonomous Agile Team For Capability

INVESTING IN DIGITAL SKILLS


BEYONDIGITAL IS POSITIONED TO SUCCEED

Partnership Ecosystem

World-class Design Practice

World Leading Digital Platform

Development

Ops Transformation through DRYiCE

15,000+ Digital Practitioners

200+ ComplexDigital Projects

Global Co-Innovation Labs


…AND ALREADY IS BEING RECOGNIZED BY THE MARKET

200+ Active Client Relationships

Global Financial Institution

Telecom Giant

Logistics Leader

World’s largest Soccer Club

Leading Restaurant ChainHCL WAS NAMED A MAJOR CONTENDER

BY IDC DIGITAL TRANSFORMATION CONSULTING.


THANK YOU – DO VISIT OUR DEMO ROOM AT BOARD ROOM II

enterprise digital overview - hcl technologies · title: beyondigital™ author: michael romero,...

Documents