Enterprise 2.0: Agile Methods and an Enterprise Wiki

Atlassian User Group MeetingOctober 16th, 2008

Patrick MassonChief Information Officer

State University of New York, Delhi

“The use of emergent social software platforms within companies, or

between companies and their partners or customers.”

- Andrew McAfee

Enterprise 2.0

The business revolution in the computer industry caused by the

move to the Internet as platform, and an attempt to understand the rules for

success on that new platform.

- Tim O’Reilly

Web 2.0

Agile Methodologies

A project management process that encourages frequent inspection and adaptation;

A leadership philosophy that encourages team work, self-organization and accountability;

A set of engineering best practices that allow for rapid delivery of high-quality software; and

A business approach that aligns development with customer needs and company goals.

Agile Methods

Openness & Transparency

Build projects around motivated individuals.Give them the environment and support their needs,

and trust them to get the job done.

Agile Methods

Self Organizing GroupsThe best architectures, requirements, anddesigns emerge from self-organizing teams.

Agile Methods

CollaborationBusiness people and developers must

work together daily throughout the project.

Agile Methods

Storytelling & Use CasesSimplicity, the art of maximizing the

amount of work not done, is essential.

Agile Methods

Emergence & Evidence-based Decision-making

Welcome changing requirements, even late in development.Agile processes harness change for the

customer’s competitive advantage.

Agile Methods

Iterative & Incremental Development

The highest priority is to deliver continuously improving services. Deliver working systems frequently, from a couple

of weeks to a couple of months, with a preference to the shorter time scale.

Agile Methods

Continuous and Rapid Feedback

Business people and developersmust work together daily throughout the project.

Agile Methods

Courage, Honesty and MaturityAt regular intervals, the team reflects on how to become more

effective, then tunes and adjusts its behavior accordingly.

Agile Methods

Courage, Honesty and MaturityAt regular intervals, the team reflects on how to become more

effective, then tunes and adjusts its behavior accordingly.

The Enterprise Wiki

Needs IdentificationNeeds Analysis

Requirements GatheringCampus CommunicationsIntroduction and EducationProfessional Development

The Enterprise Wiki

Needs IdentificationNeeds Analysis

Requirements GatheringCampus CommunicationsIntroduction and EducationProfessional Development

The Enterprise Wiki

Needs IdentificationNeeds Analysis

Requirements GatheringCampus CommunicationsIntroduction and EducationProfessional Development

The Enterprise Wiki

Needs IdentificationNeeds Analysis

Requirements GatheringCampus CommunicationsIntroduction and EducationProfessional Development

The Enterprise Wiki

Needs IdentificationNeeds Analysis

Requirements GatheringCampus CommunicationsIntroduction and EducationProfessional Development

The Enterprise Wiki

Needs IdentificationNeeds Analysis

Requirements GatheringCampus CommunicationsIntroduction and EducationProfessional Development

Outcomes & Benefits

DocumentationParticipation

Communication/CollaborationIncreased Production

Outcomes & Benefits

Prior to implementation, CIS lacked any formal documentation or historical

artifacts.

In one year; CIS developed 478 pages documentation outlining current services

and systems supported, with another 200+ managed by other business units and

enrolled 194 users.

Outcomes & Benefits

DocumentationParticipation

Communication/CollaborationIncreased Production

Outcomes & Benefits

Space Views EditsDelhi Campus Information Systems (CIS) 9217 283Open Delhi Discussions 705 52Delhi Campus-wide Committees 449 19Office of Business and Finance 403 67College Association at Delhi, Incorporated 356 37Resnick Library 244 29Grants Office 196 12Office of Residence Life 128 10

Outcomes & Benefits

DocumentationParticipation

Communication/CollaborationIncreased Production

Outcomes & Benefits

Patrick Masson, Chief Information Officer 102Brian G. Hutzley, Vice President of Business and Finance 73Kristy R Fitch, Systems Administrator 64Scott May, Network Administrator 62Clark Shah-Nelson, Coordinator Online Learning 58Jessica B Beaudet, Network Technician 40Richard L Golding, Professor, Hospitality Management,

Chair Budget & Planning 31John J. Padovani, Director, Student Housing 29Pamela J. Peters, Campus Librarian 19Jack T. Tessier, Professor, Ecology 12Pat Heath, Director, College Association 12

Outcomes & Benefits

DocumentationParticipation

Communication/CollaborationIncreased Production

Outcomes & Benefits

Network Replacement (Wired & Wireless)

Discussions initiated in the campus’ enterprise wiki on Dec. 6th, 2006, with no desired architecture, topology, funding allocations, technology vendor, etc., yet the new campus-wide network, from core to closet (new core switch/router, 2 ‘sister’ routers, 65 switches, 166 wireless access points) was up and available for the Fall 2007 semester (8 months).

The project plan went through 133 iterations, had over 20 contributors, including vendors, and resulted in a savings of $350,000 over state contracted price

Outcomes & Benefits

LMS Migration

LMS Migration discussions began in the wiki on June 25th, 2007, with SUNY Delhi offering courses in the new LMS on January 18th, 2008 (six months).

This included a new bachelor’s of Nursing program offered totally online and delivered exclusively via the new LMS. The project involved 10+ internal staff and many external contributors from other institutions, with a final cost just 7% of original estimates and completed a full year ahead of schedule.

Outcomes & Benefits

Telecommuting

The initial request to formalize telecommuting was made on December 18th, 2007. The final policy was competed in Feb. 5th, 2008. The document was developed and reviewed by the

entire IT staff, the cabinet and HR as well as our local union.