INB101: Impact of IT Service Computing Presentation

Overview

• Service Computing o Personal o Local o Global

• Integrated Services to make a mashup • About Dynamic Management Solution • Business Process’ Model • Mockup • Summary

Service Computing Overview • Service computing is fulfilling a task or process by a

producer for a consumer. • Relevant technologies of Service computing include;

o Cloud Computing o Service Orientated Architecture o Mashups o Software as a Service

(IBM, 2013)

• Through these method of service computing Individuals, Groups and Global Entities can achieve a more efficient means of task completion.

Service Computing: Personal

• Individuals utilising service computing can eliminate the need for portable storage devices. o Utilising cloud computing means more reliable

saving and transportation of files and media. • For the individual service computing can

also have negative impacts in regards to Education. (Jones, 2003) o Whilst younger generations may naturally adopt

technology as norm older generations are required to self teach these new technological means of efficiency.

Service Computing: Local

• Small and Medium Business' can use and access sources effectively at minimal costs that large corporations pay millions for large dynamic programs.

• This is evident in large corporate services like SAP.

• Groups at a Business level can utilise Service computing to create mashups combining existing values of services and create new benefits through its intertwined integration.

• A better Financial Situation, A more focused Business Orientation, Improved Operational performance and User Specific Servicing.

• All these beneficial impacts can be made form mashups in regards to Local groups involved in service computing.

Service Computing: Local

Service Computing: Global

• On a global scale firms in business with each other are increasingly dependent on the reliability and guarantee ability of services.

• This has resulted in companies re-adjusting their core abilities to suit a service computing format and often outsourcing to services to achieve a more beneficial economic outcome.

(Kern, Hegering, & Brügge, 2006)

Service Computing: Global

• Cloud computing is cheap and can hold the volume of a Typical Automated System.

(Harwell, 2010)

Current Situation

Large organisations are able to purchase software products which allow them to

integrate all aspects of their business into one area - prime example is SAP.

Products like these are not cost effective for Small - Medium Enterprises.

Dynamic Management Solution creates an affordable option for SMEs.

Dynamic Management Solution • Creating an affordable Software As A

Service package for small to medium enterprises

• By integrating products which control; • accounting processes • customer relationships • records • tasks

These products are…

Dropbox

• Online storage solution for businesses and private use

• Storage size in packages • 50GB - $50/month

• Infrastructure As A Service as it provides space for storage only

(Dropbox,2013)

Dropbox Features

• Share files with other Dropbox Users • Share file as link to Non-Dropbox Users • Access files on mobile devices • Easy to use • Uses HTTPS – secure web browsing • Free storage options are lower than

competitors (Dropbox, 2013)

Reckon Accounts

• Cloud based accounting package for SME (Small / Medium Enterprises)

• Manages financial business processes including; o Accounts receivable o Accounts payable o Payroll

• Software As A Service

Reckon Accounts Features

• Allows for reporting • Industry specific version • Up to 30 users have access • Outlook Integration • Multiple versions available depending on

business complexity and needs – Easystart, Accounting, Plus, Pro, Premier, Enterprise, Hosted

Trello

• To Do List cloud based organisational service

• Organise anything, together • Collaborate with other users • Software As A Service

Trello Features

• Google App Integration • $200 per year for an organisation • Company data export • Allow for Trello to be viewed only from

external users • Real-time collaboration • Task assignment

(Trello, 2013)

Microsoft Dynamic CRM

• Solutions for • Sales • Customer Care • Marketing • Social • Technology

• Automates customer related business process

• Organisational product

Microsoft Dynamic CRM

• Service Plans available • Unlimited online training • Integrates with Microsoft Office Suite,

Office365, SharePoint as well as many others

• Mobile Device support • Guided Sales Process

(Microsoft, 2013)

Business Process Model

Mockup - Accessing

Accessed via web-login (login details determines what is accessible)

Mockup – Customers

Upon save and close by Customer • Notification sent to Customer Relationship Manager if insufficient goods available

(to be followed up with supplier and customer) • Notification is sent to Warehouse for goods to be picked if in stock

Auto-populated from Dynamics CRM based on login

Customer selects products from list

Throughout the process Trello tasks are automatically allocated to staff via workflows with links to “next steps”.

Mockup – Employees Throughout the process Trello tasks are automatically allocated to staff via workflows with links to “next steps”.

Reckon Accounts integration means business process is mapped visually for employees to follow

Integration with DropBox provides attachment options for Supplier records automatically stored in DropBox when attached

Summary

• Service Computing is an effective solution for businesses

• Dynamic Management Solution combines o Drop Box o Reckon Accounts o Trello o Microsoft Dynamic CRM

• Affordable Alternative

References Dropbox. (2013). The Dropbox Tour. Retrieved from Dropbox: https://www.dropbox.com/tour Dropbox. (2013). Dropbox for Business. Retrieved from Dropbox: https://www.dropbox.com/business?tk=dropbox&ag=home_exp&ad=banner Harwell. (2010, August 17). Why Cloud Computing is Good for Your Financials. Retrieved from MakingITclear: http://blog.makingitclear.com/2010/08/17/cloudfinancials/

IBM. (2013). Services Computing. Retrieved from IBM: http://researcher.watson.ibm.com/researcher/view_pic.php?id=152

Jones, A. (2003). Adult Learning: The Often Overlooked Aspect. Brookings: South Dakota State University. Retrieved from http://delivery.acm.org.ezp01.library.qut.edu.au/10.1145/950000/947471/p4-jones.pdf?ip=131.181.108.165&acc=ACTIVE%20SERVICE&key=C2716FEBFA981EF182E21BF348E7E72C99CDAE837E6CAF92&CFID=217907720&CFTOKEN=93118496&__acm__=1368833455_f5e0f951a1bd01ca8c92153ccad

Kern, E.-M., Hegering, H.-G., & Brügge, B. (2006). IT Service Management Across Organizational. In E.-M. Kern, H.-G. Hegering, & B. Brügge, Managing Development and Application of Digital Technologies (pp. 147-175). Springer Berlin Heidelberg. Retrieved from http://link.springer.com.ezp01.library.qut.edu.au/content/pdf/10.1007%2F3-540-34129-3_9.pdf

Microsoft. (2013). CRM Technology. Retrieved from Microsoft Dynamics: http://www.microsoft.com/en-us/dynamics/crm-technology.aspx Microsoft. (2013). Microsoft Dynamics. Retrieved from Microsoft Dynamics: http://www.microsoft.com/en-us/dynamics/crm.aspx Microsoft. (2013). Sales CRM. Retrieved from Microsoft Dynamics: http://www.microsoft.com/en-us/dynamics/crm-sales.aspx Reckon. (2013, February). Reckon Accounts A4 Sell Sheet Enterprise. Retrieved from Reckon:

http://www.reckon.com.au//Documents/factsheets/Accounts%20business%20range%202013/Reckon%20Accounts%20A4%20Sell%20sheet%20Enterprise%20Feb2013.pdf

Trello. (2013). Tour | Trello. Retrieved from Trello: https://trello.com/tour Trello. (2013). Trello Business Class. Retrieved from Trello: https://trello.com/business-class

References