ensuring it service continuity when an event comes along ...arrange access to the dpdc recovery...
TRANSCRIPT
Ensuring IT service continuity when an event comes along to………Shake I.T. Up
Presented by: Kellie Willits
IT Business Relationship Manager
TasNetworks
Agenda
• IT Service Continuity vs Business Continuity
• Introducing the Case study
• TasNetworks Overview
• Previous State
• Why do we need this?
• How do we do this?
But First……..
A couple of questions???
IT Service Continuity vs Business Continuity
• “if we lost this building how would we recommence our business?”
Business Continuity
• “if we lost our IT services how would we recover them?”
IT Service Continuity
A case study of our organisations journey
We had a need…….
I searched high and low……
Let me share it with you.
TasNetworks Overview
Trusted by our customers to deliver today and create a
better tomorrow
Previous State
Previous State
•Two separate Disaster Recovery Plans which were out of date and not fit for purpose.
• No clarity
• Too low level
•No comfort that we could deliver
•Result –could be total chaos!
•No Governance.
Why do we need this?
How do we do this?
Business Impact
Analysis
IT SCM Framework
IT SC PlanMaster
Recovery Schedule
Technical Recovery
Procedures
Exercise Plan
Business Impact Analysis
Business Impact Analysis
How do we do this?
Business Impact
Analysis
IT SCM Framework
IT SC PlanMaster
Recovery Schedule
Technical Recovery
Procedures
Exercise Plan
IT SCM Framework
How do we do this?
Business Impact
Analysis
IT SCM Framework
IT SC PlanMaster
Recovery Schedule
Technical Recovery
Procedures
Exercise Plan
IT Service Continuity Plan
Task Responsibility Procedural Documentation
Communicate the Declaration to the Recovery Teams Event Management Team /
Notification Team
Appendix A
Advise the DPDC Recovery Site’s Security (Facility Manager) that a
disaster has been declared
Invocation / Notification Team Invocation / Notification Team Checklist
Technical Team Leader to nominate staff to attend each specific
recovery site
Technical Team Leaders Technical Team Checklist
Arrange Access to the DPDC recovery sites Event Management and Notification
Team
Invocation / Notification Team Checklist
Perform first Onsite Briefing Recovery Leader IT SCM Communication Plan
Advise Technical Teams to commence recovery via the Service
Continuity and Recovery Coordinator
Recovery Leader IT SCM Communication Plan
All teams to refer to team actions sheets and commence tasks listed. All Appendix A
Activation ChecklistOnce the CDC disaster has been declared for TasNetworks the following checklist details the initial actions required to commence the recovery
process and those personnel responsible for the tasks.
How do we do this?
Business Impact
Analysis
IT SCM Framework
IT SC PlanMaster
Recovery Schedule
Technical Recovery
Procedures
Exercise Plan
Master Recovery SchedulePhase 2 – Relocate Workloads – Environment Transfer
TASK
NO
TASK
INPUT
Input Data / Process Reference Document Identity Start
Time
(Approx.)
End Time
/
Duration
Expected Result Who Done /
Time
1. Checkpoint – All Pre-Tasks Complete
5 mins
Level Set onlyExercise
Coordinator
1.
Derwent Park Startup
Execution in Anger tasks – to be
included in Cambridge Data Centre SC
Plan document
Sunday
20th
March
2016
8:00am
1. Raise Incident
1. Data Centre Core
TRP – 1
Technical Recovery Procedure - Datacentre Core
Network Services.docx
Core Network (Nexus) Networks
1. WAN checks to ensure availabilityTRP – 2
Technical Recovery Procedure - WAN Services.docxNetworks
1. LAN checks for access
TRP – 3
Technical Recovery Procedure - Campus LAN
Services.docx
Networks
1. Firewalls checks
TRP – 5
Technical Recovery Procedure - Datacentre Network
Firewall Services.docx
Failover and verification check Networks
1. SAN - MetroCluster validation checkTRP – 4
Technical Recovery Procedure – HA SAN Services
Includes SAN Fabric checks
Verify accessibility at CambridgeStorage
1.Advise Telecommunications Group to
commence tasksTRP – 8 may commence Coordinator
How do we do this?
Business Impact
Analysis
IT SCM Framework
IT SC PlanMaster
Recovery Schedule
Technical Recovery
Procedures
Exercise Plan
Technical Recovery Procedures (TRPS)
Responsibilities
Architecture details
DependenciesSteps to recover
Steps to verify recovery
How do we do this?
Business Impact
Analysis
IT SCM Framework
IT SC PlanMaster
Recovery Schedule
Technical Recovery
Procedures
Exercise Plan
Exercise Plan
Exercise Plan
Learnings
Questions?