ensure the success of vmware horizon view deployments

Ensure the Success of

Your VMware Horizon View VDI Deployments

© eG Innovations, Inc | www.eginnovations.com

Moderator

Christine Ackley Director of Marketing Operations eG Innovations [email protected]


eG Innovations

• Leading provider of IT performance monitoring, diagnosis and reporting software

• Specialists in Virtual Desktop and Application performance monitoring and management

• Have been a VMware technology partner since 2007

• Our solutions are used in some of the largest VDI deployments in the world


Today’s Presenter

Srinivas Ramanathan CEO eG Innovations, Inc.

[email protected]


Logistics

Please submit your questions at any time during the webinar using the questions panel on the GoToWebinar client.

This webinar is being recorded. You will receive a link to the recording in a few days.

A copy of this presentation is posted on Slideshare: http://www.slideshare.net/eginnovations/

http://www.slideshare.net/eginnovations/


Agenda

VDI Monitoring & Management Challenges

5 Best Practices for VDI Performance Monitoring

Live Demonstration of eG Enterprise

Q&A


VDI: Simple Usage Model

User

User

Perspective

“I start my device, log on, and

expect the same experience I had with my physical

desktop environment.”


User expectation is high: VDI performance same as physical desktop

The impact of failures is high:

Single failure can bring down hundreds of virtual desktops – but where is the problem?

Scaling of the rollout affects ROI:

Right sizing the VDI infrastructure is critical for ensuring VDI success

Performance of the service as rollout happens is often a barrier to the success of VDI initiatives

Performance Critical for VDI Success


Where is the Root-Cause?

User Network View Security Server

View Connection Server

Active

Directory

SQL database

Profile

Server

vSphere Server SAN Switch SAN Storage

Enterprise

Apps

Is it the Network? Client? vSphere? Profile server? Virtual Desktop? vCenter? Connection Server? SAN? SQL?


VMware Horizon Administrator

Problem Diagnosis is Manual & Slow

VMware VCOPS - Virtual

Task Manager - Windows

Event Viewer - Windows

EMC Ionix - Storage Cisco UCS Manager - Hardware

CiscoWorks - Network


Virtual Server Management Solutions Don’t Cut it For VDI

Virtual Server Management Solutions

Monitor the Virtualization platform only – not the connection brokers, storage, network, profile servers, terminal servers, …

Track VMs and not users:

No way to map a user to a VM

Workload of VM dependent on who is logged in

Monitor a desktop from the outside (black box):

No understanding of what is happening inside the desktop

What applications are running?

Is high CPU usage because of load or a faulting application?

Virtual Desktop Management = Virtual Server Management


eG Enterprise – Performance Assurance for VDI

360-degree visibility

Every layer, every VDI tier

Rapid time to value Identify and fix problems before your users notice

Smooth VDI deployment

Lower VDI total cost of ownership Reduce downtime Ensure user satisfaction Optimize resource usage

Scale future VDI rollouts efficiently


Monitor VDI Service,

not Silos

Deep

Visibility into

Sessions

5 Best Practices For VDI Performance Management

Right-Size for Great

ROI

Monitor Users,

Not Just VMs

Preemptive Detection & Alerting


Monitor the VDI Service End-to-End

Know when user access is

slowing


Get 360o Visibility

Know which tiers are working and which are not.


Monitor Every Layer, Every Tier

There is an alert indicating an issue within the virtual

desktop.

The hypervisor looks fine.


Monitor Users, Not VMs

Alan’s virtual desktop has a problem!


Deep Dive into User Desktops

Oops – there is 22% retransmission from the virtual desktop


eG Enterprise: VDI Service Manager

Identify & resolve problems preemptively,

before users call!

Network? Database?

Application?

vSphere?

Connection Server? Profile Server?

Monitor

VDI Service, not Silos

The Service Manager is a General Practitioner for your VDI.

eG Enterprise Manager VDI Service Owner



not Silos

Deep

Visibility into

Sessions

5 Best Practices For VDI Management


ROI

Monitor Users,

Not Just VMs



Understand VDI Usage

Who is accessing VDI?


ROI


Understand VDI Usage

Who are the top users (CPU, memory, …)


ROI


Get More Out of Your Investment • Distribution of user sessions by server


ROI

A few of the servers are handling most of

the sessions


Know How to Invest Wisely Right-Size for Great

ROI • Find your VDI bottlenecks



not Silos

Deep

Visibility into

Sessions



ROI

Monitor Users,

Not Just VMs




Broad Coverage Deep Insights

- LUN queue length

- VM CPU Ready

- TCP Retransmissions

- Memory leaks

- Profile sizes

Virtual

Physical Cloud

Storage Application

Network

Database

Virtualization

It is important to have the right metrics

Look for domain expertise in VDI, collect the right metrics. Otherwise, it will be a case of “Garbage in, Garbage out”!



Auto-Baseline Key Metrics

Preemptive detection & alerting lets administrators see and fix problems before users notice

• Auto-compute time-of-day baselines

• Alert administrators when metrics violate baselines




not Silos

Deep

Visibility into

Sessions



ROI

Monitor Users,

Not Just VMs



• Workload of the VM is user-dependent

• When a user complains, you need to know which physical server and VM they are on

• Need to know who the top users are for capacity planning

• User information required for billing, capacity planning

Poor user experience impacts VDI success. So focus on monitoring users, not just VMs!

Monitor Users, Not Just VMs

Monitor Users, not just VMs



Know which ESX/XenServer he/she is logged on to

Monitor

Users, not just VMs

When a user calls, search for the user



See all the other users logged on to the same

ESX/Xen host.

See performance issues at the user level so you can fix and right-size your VDI environment for user satisfaction.

Monitor

Users, not just VMs



not Silos

Deep

Visibility into

Sessions



ROI

Monitor Users,

Not Just VMs



Deep Visibility Into Sessions • The Outside view shows the portion of physical

resources used by each VM (CPU, disk, memory)

• Provided by the virtualization hypervisor

• Useful for capacity planning and identifying certain VM issues

• Does NOT show why a VM is consuming resources

Res

ourc

es o

f the

Phy

sica

l Mac

hine

0

100%

VM1 15%

VM2 25%

VM3 20%

VM4 32%

0

100%

Res

ourc

es o

f the

Phy

sica

l Mac

hine

VM1 15% 60% 10%

VM2 25% 10

%

45

%

5

% 30%

VM3 20% 25% 60%

VM4 32%

12%

20%

40%

Apps inside a VM

• The Inside view shows the portion of resources allocated to a VM that are used by each application and each user of the VM

• Provided by the guest OS (for Windows: WMI)

• Useful for user load balancing, identifying guest OS issues, misbehaving applications, and unauthorized user activities

• Does show why a VM is consuming resources, accelerates fix

Deep

Visibility into

Sessions


CPU usage inside a

virtual desktop is high

Deep Visibility Into Sessions

Deep Visibility

into Sessions


The top CPU process is Windows Media Player. The user is watching a

movie

Deep Visibility Into Sessions

Deep Visibility

into Sessions

Accelerate problem resolution by understanding why a VM is consuming resources.


Monitor VDI

Service, not Silos

Deep

Visibility into

Sessions



ROI

Monitor Users,

Not Just VMs



The eG Universal Monitor

•A single agent license for Microsoft, Linux,

Sun Solaris, HPUX,IBM AIX, VMware, Tru64

•A single price, regardless of OS or server

configuration - 2, 4, 8, 16 CPUs

•A single agent for monitoring any

application

•A single price to manage multiple

applications on the same server

•Auto-upgradeable

•Agentless monitoring option

•100% web-based – HTTP/HTTPS


VDI Performance Assurance Benefits

Accelerate adoption rates

Enhance service uptime

Achieve great ROI

Deliver a great user experience


Next Steps

Free Demo www.eginnovations.com/demo

Contact Us Email: [email protected] Phone: 866-526-6700 extn 1

http://www.eginnovations.com/demo

mailto:[email protected]

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