Enhancing Relationships

HCOM-100

Instructor Name

Communication Principles

Enhancing Relationships Preview

The Importance of Friendship

The Importance of Family

The Importance of Colleagues

Stages of Relationship Development

Managing Interpersonal Conflict

The Importance of Friendship

Friendship over the Years

ChildhoodAdolescent

peer relationships are the most important social influence on our behavior

AdultElderly and friendships

Enhancing Friendships

Awareness of yourself

We Use Communication To Initiate, Develop, Deepen And Maintain Friendships

Listening And Responding Are Critical

Learn to Adapt

The Importance of Family

Changing Nature of FamilyEnhancing Family Relationships

Discover who we are in familiesEarliest lessons about verbal and nonverbal communicationFamily relationships are built upon trustFamily relationships involve adaptation

The importance of Colleagues

On the job communicationCommunication skills are highly valued

Enhancing Workplace Relationships

Uncertainty reductionVerbal and nonverbal communication skillsListening and respondingAdaptation is critical to successful coworker relationships

Stages of Interpersonal Relationships

Relational Development Proceeds in Discernable Stages

IPC is Affected by the Stage of the Relationship

IPC is Affected by the Stage of the Relationship

IPC Facilitates Movement between the Various Stages

Elevator Model

Relational Escalation

Pre-Interaction Awareness

Initiation

Exploration

Intensification

Intimacy

Relational De-Escalation

Turmoil or Stagnation

De-Intensification

Individualization

Separation

Post-Interaction

Managing Interpersonal Conflict

IP Conflict is a struggle that occurs when two people cannot agree on a way to meet their needs.

How Conflict Functions in Relationships

Conflict is normal

Constructive ConflictConstruct something new

Suggest areas of change

Revitalize the relationship

Destructive ConflictDismantles relationships

Lack of flexibility is the hallmark

Conflict Involves Power

Interpersonal power means the ability to influence another in the direction we desire.

Power and RelationshipsComplementary

Symmetrical

Parallel

Assertive and Aggressive Communication

Assertive communication takes the listener’s feelings and rights into account; aggressive communication does not.

To assert yourself is to let your communication partner know that his or her behavior is infringing on your rights.

Styles of Managing Conflict

NonconfrontationalPlacating

Distracting

Computing

Withdrawing

Giving in

Styles of Managing Conflict

ConfrontationalControl

Win/lose philosophy

CooperativeConflict is not a game

Conflict is a set of problems to be solved

Conflict Management Skills

Manage Emotions

Manage Information

Manage Goals

Manage the Problem

What questions do you have?

Homework:1.) Reading?

2.) Turn in assignments?