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Enhancing “self-service” capability of products

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Page 1: Enhancing “self-service” capability of products...ICICI BANK NSE 312.15 28 MAY, > Write a Review HIDE LOGIN CONNECT Bank Payments Online Demo Internet Banking Mobile Banking ATM

Enhancing “self-service” capability of products

Page 2: Enhancing “self-service” capability of products...ICICI BANK NSE 312.15 28 MAY, > Write a Review HIDE LOGIN CONNECT Bank Payments Online Demo Internet Banking Mobile Banking ATM

Whatfix is a tool for creating and using interactive HowTo guides.

Page 3: Enhancing “self-service” capability of products...ICICI BANK NSE 312.15 28 MAY, > Write a Review HIDE LOGIN CONNECT Bank Payments Online Demo Internet Banking Mobile Banking ATM

Whatfix Global Users

India | US | Holland | Spain | Singapore | Australia | Canada | UK

Page 4: Enhancing “self-service” capability of products...ICICI BANK NSE 312.15 28 MAY, > Write a Review HIDE LOGIN CONNECT Bank Payments Online Demo Internet Banking Mobile Banking ATM
Page 5: Enhancing “self-service” capability of products...ICICI BANK NSE 312.15 28 MAY, > Write a Review HIDE LOGIN CONNECT Bank Payments Online Demo Internet Banking Mobile Banking ATM
Page 6: Enhancing “self-service” capability of products...ICICI BANK NSE 312.15 28 MAY, > Write a Review HIDE LOGIN CONNECT Bank Payments Online Demo Internet Banking Mobile Banking ATM
Page 7: Enhancing “self-service” capability of products...ICICI BANK NSE 312.15 28 MAY, > Write a Review HIDE LOGIN CONNECT Bank Payments Online Demo Internet Banking Mobile Banking ATM
Page 8: Enhancing “self-service” capability of products...ICICI BANK NSE 312.15 28 MAY, > Write a Review HIDE LOGIN CONNECT Bank Payments Online Demo Internet Banking Mobile Banking ATM

support queries

user engagement

Impacting

Page 9: Enhancing “self-service” capability of products...ICICI BANK NSE 312.15 28 MAY, > Write a Review HIDE LOGIN CONNECT Bank Payments Online Demo Internet Banking Mobile Banking ATM

Demo

https://youtu.be/zQKsg4_FPbI

Page 10: Enhancing “self-service” capability of products...ICICI BANK NSE 312.15 28 MAY, > Write a Review HIDE LOGIN CONNECT Bank Payments Online Demo Internet Banking Mobile Banking ATM

Improving documentation efficiency by 50%

Page 11: Enhancing “self-service” capability of products...ICICI BANK NSE 312.15 28 MAY, > Write a Review HIDE LOGIN CONNECT Bank Payments Online Demo Internet Banking Mobile Banking ATM

DITA & SCORM Compliance

Use Whatfix along with your favorite authoring tool.

Page 12: Enhancing “self-service” capability of products...ICICI BANK NSE 312.15 28 MAY, > Write a Review HIDE LOGIN CONNECT Bank Payments Online Demo Internet Banking Mobile Banking ATM

Whatfix can be used,

BMC is using Whatfix to onboard new users of their Remedyforce application.

Mahindra Comviva is using Whatfix to support and guide customers on their products.

Flipkart is using Whatfix to enhance the affiliate training process.

EaseOnboarding

ImproveSupport

ReduceTraining

Page 13: Enhancing “self-service” capability of products...ICICI BANK NSE 312.15 28 MAY, > Write a Review HIDE LOGIN CONNECT Bank Payments Online Demo Internet Banking Mobile Banking ATM

Next Generation Interactive HowTo’s