enhancement of transport business …...enhancement of transport business efficiency in passenger...
TRANSCRIPT
ENHANCEMENT OF
TRANSPORT BUSINESS
EFFICIENCY IN PASSENGER
TRANSPORTATION
Andrei Korolev Candidate of Economic Sciences, Associate Professor. General Director,
Belarusian Research Institute of Transport
«TRANSTEKHNIKA» Minsk, Republic of Belarus Geneva, 5 September 2016
Problem:
low payback of
passenger
transportation
Problem:
decrease in
volumes of
passenger
transportation
Problem:
the aging of the
vehicle fleet
The root causes
Problem Problem Problem 2
INTERESTS OF THE
STATE
INTERESTS OF THE
CARRIER
POPULATION
INTERESTS
3
4
Barrier
Task
The process of
overcoming as target
Barrier
The process of
overcoming as target
5
EFFICIENT MANAGEMENT TECHNOLOGIES
WORK accounting,
local methods of
management
RESULT
methods of
management
based on LEAN KAIZEN TOC
6
Passenger transport as a
system
Services flows
Customer Operator Carrier Consumer
Information's flows
Сash flows
7
agreed policy
barriers detection
segmentation
division of responsibilities of
all sides
the most effective management technology
targeted services
the systemic infrastructure improvement
improvement of traffic management systems
the integrating information portal
METODOLOGY
OF EFFECTIVE
FUNCTIONING
AND
DEVELOPMENT
OF PASSENGER
TRANSPORT
8
Business process research Segmentation of system subjects
Administrative
links MIN Economic links
MAX
Business process reengineering
events
Classification scheme
development
Cost calculation
methodology development
Optimal transport activity
measuring instrument
The updated
classification 9
Customer Operator Carrier Consumer
PRICE COSTS
RELIABILITY SAFETY
QUALITY ECOLOGY
STANDARDS, BALANCE, LOGISTICS
TRAVEL AND
WAITING TIME
PROFIT
MARKET
SHARE LACK OF
COMPLAINTS
QUALITY ECOLOGY
10
Republic of Belarus
EU countries CIS countries
COMFORT - CONVENIENCE
MODERN FORMS OF PAYMENT
TRAVELING SPEED
WAITING TIME FREQUENCY OF TRIPS
INFRASTRUCTURE
MODERNIZATION
CULTURE
INTERIER CLEANLINESS
TRANSPORT RENOVATIONS
TRAVELING SPEED
CHEAP RATES - PRIVILEGES
SERVICE QUALITY
ENVIRONMENT
QUALITY ECOLOGY
SERVICE QUALITY 11
Vehicle traffic on the line
1 … 9 2 3 1 4 5 2 3 8 9 6 7 9 … 25 5 2 … 1
Vehicle Launch
Return the
vehicle from
the lines
External factors influencing the
passengers transportation process:
- transport infrastructure, uniformity of movement, automatization level;
- Vehicle, their technical condition.
Process view of
the passenger transportation
12
Time, min.
Process
0
2
4
6
8
10
12
14
16
1 2 3 4 5
Общее время процесса
Время действий, добавляющих ценность
Время действий, не добавляющих ценность
the total process
time
time activities
that add value
time activities
that do not add
value
Return the vehicle from the lines
13
Application of classification
The classifying parameters
Estimation of the dominant features Parameter
estimation Feature
1
Feature
2
Feature
3
Feature
4
Feature
5
Parameter 1 7 9 7 5 7 7,0
Parameter 2 5 8 6 9 9 7,4
Parameter 3 8 6 8 8 8 7,6
Parameter 4 7 9 3 9 7 7,0
Parameter 5 10 9 10 10 9 9,6
Parameter 6 8 10 7 10 5 8,0
Parameter 7 9 5 5 10 6 7,0
Parameter 8 9 6 4 7 7 6,6
Линейка цветов Баллы
1 2 3 4 5 6 7 8 9 10
The line of colors Points
14
The effectiveness of the regional
passenger transport system
7,1 7,2
7,3 7,4 7,5 8,5 1,1 1,4 2,1 2,2 2,3
2,4 2,5
3,5
6,3
6,4 7,1
8,5
1,2
2,4
5,3
5,5
1,3
2,5
3,4
4,3
4,4
8,2
8,3
8,4
1,4
1,5 2,1
2,2 2,3
3,2 3,5 4,2 4,5 3,1 3,5 2,1 2,2
2,4 4,1 5,1
5,2 5,3
5,4 5,5 7,3
7,4
3,1
3,2
3,3
3,4
3,5
4,2
4,1
6,1
6,2
6,3
6,4
6,5 7,5
8,2 8,5
15
Areas for further researches
Development of perspective directions of related services in the field of
passenger transport to increase population mobility and passenger
satisfaction
Development of passenger transport services consumers segmentation
systems to enhance the attractiveness of public transport and to optimize
the transport work measurement parameters
Development of normative legal acts. Rules of subjects interaction
development
Research the causes of the loss in traffic and the development of
proposals to reduce their impact on the effectiveness of passenger
transport
Development of personnel management system that provides a constant
growth of efficiency of its operations
Development of financial flows management techniques that enhance the
efficiency of passenger transportation on the basis of a process-oriented
cost accounting system and revenue. 16
Thank you for your kind
attention!
ANDREI KOROLEV
Phone:+ 375 17 331 65 46
+ 375 29 572 33 41
E-mail: [email protected] Skype: andreikaralev
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