english business (the react of customer or company)

Made by Tim Cua. Coppyright (R) 2014 Rain's Gruop Media

Group 10Nguyen Minh Thuan

Nguyen Thi Cam Tim

Dang Tuyet Van


In your own country, what action should a company take if one of its products is found to be faulty and may cause injury to users?

If a company's products are found to be faulty in Janpan, how do you think the company should react?

Counterfeit goodsExpiry goods

Broken. scratches, technical issues goods

Poor quality goods

Poor service

How do you do if you buy some Products which is found to be faulty and may cause injury to user?

Some Example for Customer’S React

!$%^@$%#$%^

Anorther seems as verry argy...talk with the seller that not buy it's again...


Orther, keep silent.... And never buy anythings from your Company...It's mean, Your Company lost some customers forever....

- Then, You must listen Customer's problem about Your Roducts/Servieces, with attitude friendly, openly, enthusiasm...and support everythings when customer ask for....

friendlyopenly enthusiasm

support everythings

Try patience, persuasion and give some promises with customer, there will be not happen next time...

Take Care of, consulting, reasonable advice by hotline, call phone, email....when it's realy nescessary....

Your Company can compensatie for Customer untill Customer satisfied, example some ways:

Give a gift for Custmer is a easy way.

Discounts is a poppular

Give a VIP card

In Viet Nam, sometimes Customer's seems as not is a King. Only recently, The company recieved..Customers's Trust is a most important...

In here, some company often make some action when one of Products/Services was found some fault...

COMPANY

SHOULD SHOULDN'T

Some Actions shouln't do:

Ex: Vietjet Air is a one of famous airlines in Viet Nam with low-cost flights.

Recently, It's continuous cancle flights, not annouced before. Customers very not happy with them.

Anorther example, Customers buy something in some smart stores in Viet Nam.

Customer was shouted by seller when complain about poor products and ask for return it...

Sometime, Viet Nam's Customer often keep silent when who buy poor Product . The company not recived information from whom so that improved Products or Survice. So, The company less important saitisfied's Customer.

When Customers buy somethings in a Shop. Several shop give condition when buy Products or use Services

:'''Products was bought, not return". It's a big mistake of some company in Viet Nam.

The Company SHOULD give the best products/ survices for Customer

Perform a survey of customer satisfaction after who bought your products/ uesed your survices

Training staff be care of important. Staff must more friendlly, enthuaism, openly,...when who sell products/survices for Customer

Toyota President Akio Toyoda has apologised for the recall of millions of cars across the world and pledged to set up a new quality control committee.

english business (the react of customer or company)

Marketing

coppyright r

tim cua

customer untill customer

rains gruop mediagroup

rains gruop mediamade

viet nams customer

customers reactanorther

customers problem