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TRANSCRIPT
Conversations that Empower People and Transform Performance
James AldertonBamboo Bridge Pty Ltd
What I want from a leaderSomeone who can help me fulfil my
potentialSomeone that I can connect with
Someone who can help me improve my
thinking
To improve a person’s performance, focus on the way they think
Our thoughts
Our feelings
Our behaviour & habits
Our performance
When we try something new, we create a mental map of that idea in our conscious mind
Ideas are like children, there are none so wonderful as your own
Let
If I were you, here’s what I would do…
1. Let them do all the thinking2. Keep the conversation focused on solutions3. Stretch & challenge them4. Provide lots of positive feedback5. Have a clear process for your conversation
Conversations that empower people & transform performance
Source: Quiet Leadership, David Rock
Let them do all the thinking
Help them to think better rather than think for them
Keep the conversation focused on solutions
Problems are interesting to discuss but focusing on solutions is more useful
Source: Quiet Leadership, David Rock
Stretch and challenge themA stretch can be challenging but it brings
growth, engagement & passion
Source: Quiet Leadership, David Rock
Provide lots of positive feedback
Your belief in their potential will help to embed the new habits they’re developing
Have a clear process for your conversation
Vision
Planning
Details
Problems
Drama
Confirm & agree what you’ll talk about and why, and where you’re trying to get to
Source: Quiet Leadership, David Rock
Three Skills of Coaching
Listening
Questioning
Challenging
Knowing when to shut up!
Quality questions get quality answers
If they’re not being challenged, why bother?
Conversations that empower people & transform performance
Source: Quiet Leadership, David Rock