engagement is the reward for...

Engagement is the Reward forEmpowerment

Parker High Performance

Presented byLorinda BaldwinDirectorEmpowerment and Parker Operating Protocol

AgendaParker’s Empowerment/Engagement Journey

First Be a Business Person

Leaders Understand the Real Objective

Profit and Empowerment Are Synonymous

Compliance vs. Commitment

Life as a Leader – An AND Culture with feedback that matters

Win Strategy

Goals #1 PremierCustomer Service

FinancialPerformance

ProfitableGrowth

STRATEGIES

Internal

Acquisitions GlobalizationDelivery of Quality Product

on Time

Value Added Services

Best Systems-PHconnect

Suppliers STRATEGICPROCUREMENT

Operation LEAN

Customers STRATEGICPRICING

European Initiatives

Innovative Products

Systems Solutions

Strong Distribution

Vision The #1 Motion & Control Company

Empowered Employees

Empowerment at ParkerEMPOWERED EMPLOYEES decide, within agreed-upon boundaries, the best course of action to provide premier customer service and improve the business.

EMPOWERING LEADERS create an environment that encourages employees to think creatively, learn continuously, and deliver results that support all stakeholders.

EMPOWERED PARKER EMPLOYEES execute the Win Strategy by taking responsibility and acceptingaccountability for results and support a culture of inclusion and respect for the contribution of every person.

pg 9 Leader Workbook

5

Goals #1#1 PremierCustomer Service

FinancialPerformance

ProfitableGrowth

Vision The #1 Motion & Control Company

STRATEGIES

Internal

Acquisitions GlobalizationDelivery of Quality

Products on Time

Value Added Services

Best Systems-PHconnect

Suppliers STRATEGICPROCUREMENT

Operation LEAN

Customers STRATEGICPRICING

European Initiatives

Innovative Products

Systems Solutions

Strong Distribution

Win Strategy

Empowered Employees

Can our people identify with us in the same way?

Empowered Employees Aligned with Parker values

High performance teams and leaders Inclusive Culture

Accountability

Empowered Employees

High Performance Teams and Leaders

Our teams build flexible organizations, facilitate collaborative decision-making and

problem-solving and provide increased innovation and creativity for our customers.

Empowerment Attributes

Empowered Employees

Aligned with Parker ValuesOur values are the principles that guide our behavior in all that we do – in the ways we

treat each other, in our interactions with customers, and in our leadership practices.

Inclusive CultureOur culture is one where people, regardless of their roles, believe their similarities and differences as individuals and teams are

valued and respected.

High Performance Teams and Leaders

Our teams build flexible organizations, facilitate collaborative decision-making and

problem-solving and provide increased innovation and creativity for our customers.

AccountabilityOur employees are committedto deliver the value and resultsall of our stakeholders expect.

I

ManagementDecides, Then

Informs Employees

• Telling

• Directing

• Management is accountable and responsible

• Management is in control

• Employees are told about decisions

II

Management Gets Employee Input Before Deciding

• Selling

• Coaching

• Employees’ ideas harnessed as input to decisions

• Employees are consulted and have input into decisions

III

Employees Decide and Recommend

• Participating

• Facilitating

• Accountabilities are clearly shared

• Employees must consult management before acting to get approval

IV

Employees Decide and Act

• Delegating

• Liaising

• Employees are accountable and responsible

• Employees can set direction and take action without approvals (within boundaries)

The Empowerment Continuum

Management Control

Shared Control

Ref: Facilitating With Ease, Ingrid Bens pg 10 Leader Workbook

GroupCoordinator

LeaderTraining

TeamOrientation

GettingFocused

High Performance Teams Roadmap

HighPerformanceLeadership

(3-day training)

Facilitator

Coach

Teacher

High Performance

Teaming (1 three-hour orientation)

Team Development and Maintenance

SiteCoach Team Leader with support from Site Coach

Team Chartering

(4 one-hour team sessions)

Purpose Statement

Team Goals

BoundaryConditions

GroundRules

Build Team Skills (5 one-hour team sessions)

Communication DecisionMaking

MeetingManagement

Feedback ConflictResolution

Build Technical and Problem Solving Skills• Functional expertise• Business acumen

• Lean• 10 Step

• Six Sigma• etc.

MaintenanceTeam levelRegular Team Improvement Meetings• Conduct team assessment• Renew the Team Charter• Give and receive feedback

Individual levelRegular one-on-one team member interviews• Planning• Coaching• Feedback

Regular Problem Solving at all Levels


Contrasting Leadership ApproachesDirective Leader Collaborative Leader

Defining Behavior Controls Involves

What They Do

• Makes decisions for others• Tells subordinates what needs to

be done and expects them to follow instructions

• Shares decision making with others

• Consults with team members and considers their suggestions

What They Believe

• “My way or the highway”• Employees:

– Dislike work– Try to avoid responsibility– Prefer to be directed

• “Two heads are better than one”• Employees:

– Can enjoy work– Are capable – Can use creativity and

ingenuity to solve problems

Can Cause EmployeesTo Feel…

• Underutilized• Resentful• Apathetic

• Committed• Appreciated• Engaged

What They Achieve Temporary Success Sustainable Success


Man on the Moon

Parker’s Values

“I would like to challenge each Parker employee to not only understand these values, but to live them in everything that we do—in the ways we treat each other, in our interactions with customers, and in our leadership practices.”

- Don Washkewicz

Our Values

We are Parker…Our business is founded in a history of fair dealings, and listening to our customers and employees. We believe our future growth is assured by honoring that tradition of excellence and by ongoing adherence to our core values.

Our Values

Winning CultureWe insist on integrity, honesty, respect and ethical behavior. We welcome and encourage diversity in all aspects of our global business. We seek to raise the standard of living through responsible global stewardship.

Our Values

Passionate PeopleWe are empowered –every idea counts and every role has a voice. We are dedicated and realize the value of our collective efforts. We believe our strength comes from the relationships we establish with each other, our customers and the world we serve.

Our Values

Valued CustomersWe aim to delight our customers by partnering with them and responding to their needs. We know our success is only possible through increasing our customers’ productivity and profitability, thus ensuring their success as well. We are committed to serving our customers through innovation, value creation, and the highest quality system solutions.

Our Values

Engaged LeadershipWe lead by example, demonstrating our values in all circumstances and at all times. Our experience and abilities are the foundation of Parker’s operational excellence. We hold ourselves accountable for achieving the results our stakeholders expect. We listen to and encourage one another and take pride in our growth and accomplishments.

Our Values

We believe that by adhering to these guiding principles our company will remain the global leader in motion and control technologies. Above all, we believe that through our talents and our products, Parker can make a meaningful difference in our communities and in the world.

We are Parker . . .


• Profit is the language of business• The more people know about finances, cost,

and the business the better empowerment will work!

Key Leadership Roles

For our purposes in helping you lead teams more effectively we will focus on three different leadership roles/styles:

1. Teacher – shares their knowledge and skillwith others

2. Coach – provides positive support, guidance, and feedback in order to build capability in others

3. Facilitator – guides group process and provides leadership without taking the reins


Taking Your Team Forward1. Purpose Statement2. Team Goals3. Ground Rules4. Boundary Conditions5. Communication6. Decision Making7. Making the Most of Meetings8. Giving and Receiving Feedback9. Managing Conflict

GettingFocused

BuildingTeamSkills

These four elements will be combined

to form a team charter

Applying the Model to Your Teams

Are you teaching your team membersTo be Business Partners?

Do you measure labor effectivity to give yourTeam members the best chance to contribute?

Are your team members distracted from theirBest productivity because they feel unheard andUnder-valued?

Do all of your leaders understand the real objective?

Average HPWT

Division

Average Non-HPWT

Division

ROS FY08 15.0% 8.4% FY09 14.0% 5.4% FY10 16.0% 6.8%

Customer Service FY08 89.2% 88.0% FY09 93.5% 92.3% FY10 91.6% 89.7%

Productivity FY08 238.4$ 266.4$ FY09 224.8$ 242.7$ FY10 264.0$ 256.9$

Inventory to Sales FY08 $0.155 $0.302 FY09 $0.141 $0.267 FY10 $0.138 $0.322

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Filtration Group – Empowerment Update

Consistently higher %’s

6.7% increase

19.0% decrease

10.7% increase

3.6% decrease

11.3% decrease 6.6%

increase

FY08 FY09 FY10 FY11 FY12 FY13

90 Locationsin 8 countries

153 Locations2,500+ Active Teams

IndiaKoreaThailandAustraliaJapanSingaporeHong Kong

EMEASales Companies16 Countries

200 Site Coaches20 Countries

ChinaStrategy

FY14

Apodaca, MXMost awardsHighest Int’l Award

Energy Water FoodPollution

Poverty Terrorism and War Disease

Education Democracy PopulationSmalley, 2004

Purpose – Greatest Challenges Facing Humanity

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Win Strategy Tools for Results

Process Control Continuum

Compliance

Performance

Leadership is Choice!

IMPA

CT

TOPe

ople

IMPA

CT

TOB

usin

ess

IndignationIndignation Empowerment

Expectations of Leaders

Overcoming Barriers to Success

Policies for Unique Occurrences

Parker is a values-based company. A basic

principle embedded in our core values is our

commitment to honesty and integrity. We

honor this commitment by leading with

character and acting with virtue. Virtues are

our universal language. They transcend

culture and geography. Living our values

requires us to act with virtue in all aspects of

business in all regions of the world.

New VPof Ethics & Integrity

Virtue – Aiming at the Good.

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Win Strategy Tools for Results

Process Control Continuum

Compliance

Performance

Leadership is Choice!

Use your power to

engagement is the reward for...

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