Endpoint Management from Clients to Servers

Altiris Total Management Suite

Sergey MiltsynSergey MiltsynSymantec System EngineerTBILISI, GEORGIAMailto: Sergey_Miltsyn@symantec.com

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Discussion Points

• Quantifiable business objectives & outcomes

• Strategic IT Spending

• The foundation of achieving IT business goals

• Managing change to accelerate the value of IT

• Improving security through integration

• Q & A

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Quantifiable Business Outcome

Increase quality;

reduce costs

Automate

manual processes

Meet compliance

demands

Gain visibility

& control

Standardize

IT infrastructure

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Increase Quality; Reduce Costs

• Meet SLAs and reduce operational costs

• Reduce deployment failures

• Improve quality of service

• Reduce hardware and software support costs

• State of Colorado > Saved $125,000 in technician time, $140,000 in lost productivity time, 7000 hours in migration time

• Wayne Dalton > Reduced ticket (incident) resolution time from hours and even days to minutes

• i2 Technologies > Improved employee productivity by better matching assets to project requirements (i2 Technologies)

• AMCORE Financial > Reduced travel expenses by 70+ percent and can locate every piece of equipment

Quantifiable Business OutcomeManagement Goals

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• Discover IT assets, increase accountability

• Leverage a centralized CMDB to reduce the risk associated with change

• Increase IT infrastructure ROI and develop accurate budgets

• Reduce cost and complexity of maintaining multiple integration points

• Server consolidation

• Consolidate software license agreements

• GM Brazil > Reduced annual software license expenses by 44 percent within 45 days, equaling a 1,000 percent ROI

• Reed Smith > Reduced inventory time from one month to minutes

• SkyWest Airlines > View asset information within help desk environment to quickly diagnose issues

• AMCORE Financial > Create precise future IT budgets and maintain compliance

• i2 Technologies > Improved decision making and help desk support through better visibility into end user's software assets

Quantifiable Business OutcomeManagement Goals

Gain Visibility & Control

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• Standardize desktop configuration

• Standardize server operations

• Prevent software conflicts through application standardization

• Reduce the risk associated with desktop and server changes

• HealthNow > Increased datacenter staff productivity by 200 percent through standardized deployment

• Microsoft MSN > Reduced time to build servers from 6 hours to 10 minutes and eliminated server build discrepancies

• Triple S > Reduced migration time by 85 percent

• Horizon > Improved software delivery success rate 60 percent to 90+ percent

• US Air Force > Responded to new hardware imaging requests in 88 percent less time

Quantifiable Business OutcomeManagement Goals

Standardize IT Infrastructure

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• Maximize the effectiveness of existing resources through controlled automation

• Reduce desktop downtime through automated state maintenance

• Automate software installation procedures

• Dell > Reduced deployment time from 6 hours to 20 minutes and reduced the number of required engineers from 40 to 5 resources

• Evergreen Healthcare > Replaced manual help desk processes with automated solutions to speed incident resolution time

• SkyWest Airlines > Reduce software installation time by 95 percent

• AMCORE Financial > Increased technician productivity by eliminating 60 hours per technician in gathering asset data

• Maintech > Saved $1.3 million on its Windows XP migration

Quantifiable Business OutcomeManagement Goals

Automate Manual Processes

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• Create a baseline to support ongoing compliance initiatives

• Proactively support software licenses requirements and agreements

• Validate compliance against a proactive system security policy

• Track system changes through dependable audit trails

• Align technology with internal control process (COBIT & ITIL)

• i2 Technologies > Align processes and resources to industry-standards and best practices

• SkyWest Airlines, Munich Re Group, GM Brazil > Automatically detect the installation of unauthorized software

• SkyWest Airlines, Munich Re Group, GM Brazil > Remove banned and illegal software to maintain compliance

• AMCORE Financial > Comply with the Sarbanes-Oxley Act and other federal, state and local laws by quickly producing a variety of detailed reports

Quantifiable Business OutcomeManagement Goals

Meet Compliance Demands

Strategic IT Spending

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IT Realities

Consolidation

“As companies come together, do their

technologies work together ?”

Heterogeneity

“Let’s see… 4 hardware vendors, 9 operating systems, over 2,000

applications…”

Emerging Technologies

“Blades, Itanium, Virtual Machines, Thin Clients…

What’s next?”

Flat IT Spend

“Do more with less.”

Outsource Pressure

“Justify that I can do it cheaper and better than someone else!”

Security Pressures

“Am I doing all I can to increase my company’s

security posture?”

Governance Pressures

“SOX, GLBA, HIPAA, FISMA, BASEL II, license compliance –

What’s next?!Best practices and standards?

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Licenses,Contracts

Typical IT Environment

CMDB

AssetRepository

DSLPackagingExternal Data

Sources

ServiceDesk

SLAs, Network Events

Discovery Tools

ConfigurationItems

Executive Management

ConfigurationMgt. Tools

Security

RegulationTeam

SecurityTeam

ArchitectureTeam

BusinessUnits

Receiving

High costs, low service levels, inflexible operations

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INC

RE

AS

E Q

UA

LIT

YR

ED

UC

E C

OS

TS

IT Business Goals

GAIN VISIBILITY AND CONTROL

STANDARDIZE IT INFRASTRUCTURE

AUTOMATE MANUAL PROCESSES

INCREASE SYSTEMSECURITY POSTURE

MEET COMPLIANCE

DEMANDS

Gaining Visibility and Control

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Foundation of Managing Change

• Configuration Management Database (CMDB)– A database which contains all relevant details of each CI and details of the important

relationships between CIs.

– Provides the foundation of effective change management

Change controlProblem analysis

resolution

DesktopConfiguration

NetworkConfiguration

Server/AppsConfiguration

EventManagement

FinancialData ITAM

ApplicationDevelopment

ApplicationDependencies

CMDB

View of real-time/near real-timeconfiguration data

Source: Configuration Management Database: What’s It All About? - Ronni Colville, Gartner 2005

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• Configuration Management Database (CMDB)– A database which contains all relevant details of each CI and details of the important

relationships between CIs.

– Provides the foundation of effective change management

Centralized CMDB

View of real-timeconfiguration data

Definitive SoftwareLibrary

Employee self-help

IT Assetmgmt

Client mgmt

Incident / problemanalysis & resolution

Changecontrol

Applicationpackaging

Applicationdevelopment

Monitoringevent mgmt

Networkmgmt

Improving Awareness & Control

Server/Appmgmt

Service-orientedintegration

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Managing IT Resources

Managing Change

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Managing Change

…ensure standardized methods and procedures are used for

efficient and prompt handling of all changes, in order to minimize

the impact of… service quality, and consequently improve the day-

to-day operations of the organization. ITIL

CMDBUpdate records

ChangeManagement

Authorize & execute

ChangeManagement

Assess impact on business & IT performance

CMDBIdentify areas impacted

ReleaseManagement

Controlled release

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Change execution > testing & verification

Update CMDB

View report and Audit Trail

Migration

Hardwarerefresh

Softwaredelivery

Virtualization

Patchtestingdelivery

Quarantinesecurity

remediation

Backuprecovery

Applicationpackaging

Statemgmt

ProcessManagement

RFC:- Request- Project- Security vulnerability

Analysis - risk / cost / impact

CMBD

Targeted collections

ApprovalsChange Board

Change and Configuration Management in Motion

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Business scenario > Gaining Visibility & Control

You have been asked to rollout a new

productivity suite to your marketing team.

You goal is to make the transition as

seamless as possible without disrupting

your marketing executives.

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Change > Software Management

RFC:- Request- Project

1

Softwareportal

2

Capturerequest details

3

Check licenseinventories

4

Reallocate/retireunused licenses

5 Packageapplications6 Test

package7 Leverage CMDBcollections8

Deliver softwareto targeted collections9

Review delivery success

10Update license count in contract

11Continuouscompliance validation

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Centralized CMDB

Meet Compliance Demands

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Reduce costs;

increase quality

Automate

manual processes

Meet compliance

demands

Gain visibility

& control

Standardize

IT infrastructure

How Has Altiris Total Management Helped?

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Conclusion/Wrap up

• Help solve your most pressing IT business goals

• Centralized CMDB is the foundation of change control

• ‘Razor and blade’ implementation – implement what you

need when you are ready

Thank you for your timeQuestions?

Additional Case Studies

Quantifiable Business OutcomesExamples of Customer’s Achieved QBO’s

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Quantifiable Business Outcome

Increase quality;

reduce costs

Automate

manual processes

Meet compliance

demands

Gain visibility

& control

Standardize

IT infrastructure

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Company Overview

Headquartered in Atlanta, Ga.

24-hour cable channel

Viewed by 87 million households

Challenges

Reduce costs associated with migrating to Windows XP

Improve speed and quality of IT support

Increase accuracy of inventory and IT budget forecasts

Protect user data and speed data recovery

Altiris Solution

Altiris Client Management Suite Including:

Deployment Solution

Software Delivery Solution

Carbon Copy Solution

Recovery Solution

Inventory Solution

Results

Decreased Windows XP migration time by 75 percent

Reduced desktop support visits by 50 percent

Increased accuracy of asset inventory

Recovery process sped up because of automation

Increase Quality, Reduce Costs

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Gain Visibility & Control

Company Overview

• Headquartered in Sao Caetano do Sul

• Location houses manufacturing as well as distribution

Challenges

• Increase productivity, while reducing costs

• Discover and manage IT assets with more ease

• Need for Web-based reports for inventory

• Automation of manual processes

Altiris Solution

• Patch Management Solution™

• Inventory Solution ®

• Application Metering Solution™

• Software Delivery Solution™

• Recovery Solution™

• Contract Management Solution™

Results

• Achieved 1000% ROI in 45 days

• Process for discovery and tracking of licenses automated

• Real-time accurate Inventory produced

• Recovery Solution saves end-user down time

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Standardize & Consolidate

Company Overview

• School District in Lafayette, Indiana

• 11 elementary schools, 2 middle schools, 1 high school

• 7500 students, 1000 staff

Challenges

• Manage 4000 computers with IT staff of only 8 people

• Replace manual deployment processes

• Implement proactive, automated help desk

• Improve speed and quality of server management

Altiris Solution

• Altiris® Total Management Suite™ including:

• Client Management Suite™

• Server Management Suite™

• Asset Management Suite™

Results

• Replaced 6 products with the single Altiris solution

• ROI in less than 2 years taking into account just the cost of support contracts of the other 6 products alone

• Able to refresh 1000 computers each year with IT staff of 8 people

LafayetteSchools

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Automate Processes

Company Overview

• Market leader in delivering custom-tailored IT solutions

• 30,000 people employed in 160 locations across the U.S.

• Supports 4,000 PCs and 300 HP servers for sister divisions

Challenges

• Reduce Windows XP migration costs.

• Implement a disaster-recovery plan.

• Improve accuracy of inventory and licensing.

• Replace manual patch process and increase system security.

Altiris Solution

• Altiris® Total Management Suite™ including:

• Client Management Suite™

• Server Management Suite™

• Asset Management Suite™

Results

• Saved $1.3 million on its Windows XP migration

• Recovery/backup automated at all 160 branches

• Automated time-consuming manual software license inventory

• Delivery of patches automated reducing vulnerability

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Increase System Security Posture

Company Overview

• German-based, international reinsurance company

• Leader in reinsurance business since 1880

Challenges

• Increase the security of its computer network

• Become compliant with Global Information Security Framework (GISF)

• Automate manual auditing process, saving time and virtually eliminate the possibility of human error

Altiris Solution

• Altiris Security Expressions™

Results

• Auditing process automated, resulting in dramatic time savings

• Automation helped eliminate human error

• Helped become compliant with GISF and other policies

• Security improved, ensuring only authorized applications are installed

• Assures password authentication and authorization are being used correctly

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Meet Compliance Demands

Company Overview

• Global leader in the office furniture industry

• Employs approximately 14,000

• Serves its customers through network of independent dealers

Challenges

• Meet software license compliance requirements/deadlines

• Improve patch management efficiency and effectiveness

• Implement a common global services approach

• Reduce TCO of IT assets

• Align IT with corporate Sarbanes-Oxley initiatives

Altiris Solution

• Altiris® Total Management Suite™ including:

• Client Management Suite™

• Server Management Suite™

• Asset Management Suite™

Results

• Achieved software license compliance for Sarbanes-Oxley

• Lowered total cost of ownership of IT assets

• Increased security levels of PCs across the company

• Increased visibility of IT assets and licensing agreements