endpoint agent part 3: lan, wireless, gateways and proxies
TRANSCRIPT
Endpoint Agent Part 3: LAN, Wireless, Gateways and Proxies Young Xu, Product Marketing Analyst
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About ThousandEyes ThousandEyes delivers visibility into every network your organization relies on.
Founded by network experts; strong
investor backing
Relied on for "critical operations by leading enterprises
Recognized as "an innovative "
new approach
31 Fortune 500
5 top 5 SaaS Companies 4 top 6 US Banks
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• August 18th 2016 • An overview of Endpoint Agent with key use cases,
how it works and a view of the data collected
Endpoint Agent Webinar Series
• October 11th 2016 • Understand performance of local access networks,
whether wired or wireless
End User Experience
LAN, Wireless, Gateways & Proxies
• September 15th 2016 • Get visibility into SaaS performance from your
employees globally
Monitoring SaaS Apps from Anywhere
Troubleshooting Remote Workers
• October 27th 2016 • Solve issues for employees at home, on the road and
connecting through VPNs
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Endpoint Agents: Last-Mile Visibility Hosting / SaaS
Provider
Internet
1 Enterprise WAN & LANInternal Apps, VoIP, Wi-Fi and Access Networks
2 Cloud MigrationSaaS, IaaS and Remote Workers
Consumers
Enterprise Agents
Branch
Data Center
Endpoint Agents
Endpoint Agents
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Endpoint Agent: How it works
Lightweight client software Windows 7+, Mac OS X 10.9+
Negligible resource consumption Typically <1% CPU, <40MB mem, <50MB disk
Easy deployment via standard tools msi & pkg installers w/ auto-registration
End-user & background components Browser plugin (Chrome & IE) & system service
Always up-to-date Updates automatically, runs in the background
User Sessions - Web Completion, response time, page load waterfall
User Sessions - Network Loss, latency, jitter, failures, path visualization
Visibility across multiple layers Agent details
Access Network Topology Wired, wireless, VPN & proxy network topology
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• Infrastructure Mode: Wireless devices can communicate with each other and with a wired network
• Wireless Access Point (AP): Connects wireless devices to a wired network
• Basic Service Set (BSS): One AP and the set of wireless devices connected to it – Identified by BSSID
• Extended Service Set (ESS): Two or more interconnected BSSs that form a single network – Identified by SSID
Wireless Network Building Blocks
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Wireless Network Architecture
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• Routes traffic between internal devices and outside networks, joining two networks together – NAT, DHCP, security, encryption
Gateways
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• Can have many functions: – Monitoring and surveillance – Firewall and traffic filtering – Traffic encryption and
decryption – Network connection sharing – Data caching – Anonymity
• Typically deployed: – At the edge of a LAN • Services users within the LAN,
including those using VPN to tunnel in
– In the cloud • Wider visibility and coverage for
all employees
• Popular vendors include: – Blue Coat, Cisco, Zscaler, F5
Proxies
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Local Area Network (LAN)
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• Uncover aggregate trends • Data collected every 5 minutes
– Metrics collected from OS: • Link speed • Wireless signal quality
– Metrics collected from network probes: • Gateway, proxy and VPN loss and latency • Delay and forwarding loss
• Tip: Deploy an Enterprise Agent at the proxy location to monitor the path from proxy to destination
Network Topology View
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• Troubleshoot individual users’ issues • Data collected every time user visits a monitored domain in
a monitored network – Web and network performance in addition to network topology
Session Details View
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Demo
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Use the Timeline to Spot Potential Issues
Spikes in both gateway loss and latency
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Locate Failure Points in the Network Topology Use ‘Group by’ option to spot trends and issues
Issues at this access point
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Use Session Details for User Troubleshooting Corroborated by data in Session Details, also showing incomplete page loads
High gateway loss and latency in Network Topology
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Monitoring Proxies and VPNs
On-prem proxy and VPN
Cloud-based proxy
Gateway located multiple hops before cloud proxy
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See what you’re missing.
Watch the webinar:
https://www.thousandeyes.com/resources/endpoint-agents-lan-wireless-gateways-proxies-webinar