ENABLING USERSWhat does it mean28.05.2014

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OUR AMBITION AND MISSION

Enabling Users

Our Ambition:

Our ambition is to be Europe’s preferred IT provider to enable users and their business.

Our Mission:

Computacenter’s mission is to maximise user productivity and the business value ofIT for Enterprise and Corporate organisations. In doing so, we deliver strong returns for our shareholders and enrich our employees’ careers.

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OUR AMBITION AND MISSION

Mike Norris

Chief Executive Officer Computacenter plc.

“This essentially means that within major European organisations we want to be the go-to company where CIOs can bring the best experience to their users.

This experience doesn’t just involve fantastic user support but also includes the best devices and functionality, the fastest possible networks (whetherWi-Fi or physically connected), and it will involve high performance datacenter systems held on or off customers’ premises as well as obviously in the cloud.

To bring the best user experience you have to be the best company at delivering secure and reliable corporate IT infrastructure as well.”

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ENABLING USERS

Computacenter is the only IT provider with a clear focus on end-user computing (EUC). That´s how we differentiate against most of the competition, who wants to do the full-outsource,be the service-integrator, take over business processes or just utilize their (legacy) datacenter services.

We prefer to talk about “users” (not “end-users”) because users can be employees, partners and also customers of our customers (e.g. “systems of engagement”).

We are looking at IT (i.e. technology and services) from the point of view of the user, thus taking an

“end-user-in” perspective vs. “datacenter-out”. We optimize and leverage the complete IT stack to improve user productivity and experience, including workplace, datacenter, network and security infrastructures.

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ENABLE USERS AND THEIR BUSINESS

We strive to be the champion of the user. We are well positioned to do this through our extensive experience in EUC. Also, users are increasingly emancipating themselves (“consumerisation”).

We promote that users have to be seen in their business context (e.g. Marketing, Sales, R&D, HR, etc.) and differentiate our services according to working styles and usage profiles.

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MAXIMISE USER PRODUCTIVY AND THE BUSINESS VALUE OF IT

The enabling of users leads to both, improved user experience and productivity through reduced downtime, less re-work, flexible working times and overall increased motivation.

The business value of IT will be increased if IT directly improves business critical processes (e.g. mobilized CRM, accelerated BI/BA, secured IP, inter-company UCC, tablet-based Sales, etc.)

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ENABLING USERS AND THEIR BUSINESS

User

CIO

Business

Champion of the user• Empowering Users• Mobile first• Disrupted to productive

Friend & trusted partner• Systems of Engagement• Systems of Record• Digital Strategy

Enabler through IT• Exploit intelligence• Application agility• Customer engagement

Our friend and trusted partner within the customer organization was, is and will be the CIO

The CIO is the key driver for transforming the IT to gain competitive advantage

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AMBITION AND MISSION

Our Ambition:

Our ambition is to be Europe’s preferred IT provider to enable users and their business.

Our Mission:

Computacenter’s mission is to maximise user productivity and the business value ofIT for Enterprise and Corporate organisations. In doing so, we deliver strong returns for our shareholders and enrich our employees’ careers.

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AMBITION UND MISSION

Unsere Ambition:

Unser Bestreben ist, Europas bevorzugter Anbieter für eine IT zu sein, die Anwender und deren Geschäft erfolgreich macht.

Unsere Mission:

Computacenter maximiert die Anwenderproduktivität sowie den Wert, den Informationstechnologie für große Unternehmen und Behörden hat. Dadurch erwirtschaften wir hohe Erträge für unsere Anteilseigner und erweitern die Entwicklungsmöglichkeiten unserer Mitarbeiterinnen und Mitarbeiter.

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AMBITION ET MISSION

Notre Ambition:

Notre ambition est d’être le prestataire IT préféré en Europe pour libérer l’efficacité des utilisateurs et de leurs entreprises.

Notre Mission:

Notre mission est d’amplifier la productivité des utilisateurs et l’apport de valeur par l’IT aux grandes et très grandes entreprises. Ainsi, nous offrons de solides retours sur investissements à nos actionnaires et enrichissons la carrière de nos collaborateurs.

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ABOUT US

We serve our clients via offices across the UK, Germany, France, Benelux and Switzerland

 

We operate Infrastructure Operations Centers in Europe, Africa (Cape Town) and Asia (Bangalore)

We provide user support in 18 languages in our 12 Group Service Desks in the UK, Germany, Spain, South Africa, Malaysia, the USA and Hungary

Customers with global requirements are served through an extensive international partner network, which mirrors the scale requirements of our European-headquartered client base.

2013, Computacenter had about 12,600 employees and achieved a revenue of approximately3 billion GBP

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WHAT WE DO

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HOW WE DIFFERENTIATE

End-user computing specialist – not going for the full-outsource or trying to be a global SI

Breadth and depth of IT infrastructure services portfolio – also covering the datacenter and the network

Dedication to core European markets – but global reach in service management and delivery

Strong channel position and excellent vendor relationships – but vendor neutral and high level of credibility from our customers and partners

Excellent capabilities through well-proven processes, methodologies and economies of scale in our core delivery units

Pragmatic and commercial approach: highly flexible and responsive in dealing with client needs “on eye-level”

Entrepreneurial culture through highly engaged employees continuously driving customer satisfaction

“SMALL ENOUGH TO CARE AND BIG ENOUGH TO COPE”

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OUR BRAND

The Computacenter brand is a function of thetotal customer experience – the personality of the company.

It is a strategic asset and as such is owned by all of us.Our strapline describes exactly what we do: Enabling Users 

Mike Norris

Chief Executive Officer

Computacenter plc.