enabling distributed workforce
TRANSCRIPT
SECURE REMOTE WORKING SOLUTIONS
ENABLING DISTRIBUTED WORKFORCE
MARCH 2020
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PLACING YOUR EMPLOYEES’ SECURITY FIRST AS THEY MANAGE WORK FROM THE SAFETY OF THEIR HOMES!
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As the world is coping with the effects of COVID-19, it’s paramount that you
ensure the safety of your employees first by allowing them to work from
home. But this requires your employees to access critical business
applications outside the traditional boundaries of your network – creating a
new range of connectivity, security and collaboration challenges.
At Tata Communications, we are standing by your side to support your
business continuity efforts at this uncertain time by enabling remote working
that allow your employees to stay productive and safe
As the world is coping with the effects of COVID-19, it’s paramount that you
ensure the safety of your employees first by allowing them to work from
home. But this requires your employees to access critical business
applications outside the traditional boundaries of your network – creating a
new range of connectivity, security and collaboration challenges.
At Tata Communications, we are standing by your side to support your
business continuity efforts at this uncertain time by enabling remote working
that allow your employees to stay productive and safe
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Productive collaboration with their teams, partners
and customers across borders
Secure access applications & data that have been
restricted to corporate network
Secure access of end customer’s applications to
provide continued support
Seamless extension of workplace and back
office operations to remote agents
AS ENTERPRISES PROVISION FOR MASS WFH THEY NEED TO ENSURE
BUT IT MAY NOT BE AS SIMPLE AS IT SOUNDS!ENTERPRISES ARE FACED WITH NEW RANGE OF CONNECTIVITY, SECURITY AND COLLABORATION CHALLENGES
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Unoptimized network resulting in Poor User experience
Limited collaboration hampering staff productivity
Unsecured access, Violation of user privileges and
Possible identity theft
Inability to extend contact centre infrastructure to home
agents to deliver business as usual
Are meeting apps not easy to access or use at home?
Worried about insecure data exchanges over the public
internet?
VPNs and browser services slowing office applications
down?
Contact Centre agents with unreliable remote
connections?
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NOT TO FORGET THE COMPLIANCE, BUDGET AND IMPLEMENTATION CHALLENGES
Ensuring adherence to regulation, policies and guidelines of your company and of
your end customer continues to be a living mandate
The uncertain surge in demand to enable remote working in scale is pushing IT
decision makers to find alternate solutions that can be managed within the
already stretched budgets
The ground implementation challenges of identifying, deploying and making the
right solution up and running to meet the current situation is keeping IT decision
makers awake /
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With proven practices and experience, Tata Communications can design, deploy and manage the right mix of remote working solutions
across connectivity, secure access, collaboration or extending back office operations to home agents ensuring the business runs as usual
TATA COMMUNICATIONS CAN HELP ORGANIZATIONS PUT A RAPID RESPONSE TO THE COVID-19 SITUATION TAKING A CONSULTATIVE APPROACH TO ENTERPRISES’ CURRENT IT, COMPLIANCE AND BUDGET SITUATION
Secured access to applications and data with uncompromised
performance
Productive collaboration across employees, partners and customers from the boundaries of
home
Extension of BPO/KPO operationsseamlessly to home
agents
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PRODUCTIVE COLLABORATION ACROSS EMPLOYEES, PARTNERS AND CUSTOMERS FROM THE BOUNDARIES OF HOME
Sign up for a free trial today!
Sign up for a free trial today!
Tata Communications UCaaSCisco Webex
Tata CommunicationsUCaaS Microsoft Teams
Tata CommunicationsConnections for
Microsoft Teams – UCaaS
A fully managed collaboration
service with global connectivity,
voice, network and lifecycle
management for Cisco Webex. Tata
Communications can help to deploy
‘work from home’ solutions quickly
and with no financial commitment.
Make the most of Microsoft
Teams capabilities with Tata
Communications’ dependable
managed services, Direct Routing
and extensive domestic voice
coverage across 27 countries. We
can help to deploy ‘work from
home’ solutions quickly and with no
financial commitment.
Tata Communications
offers productivity of Microsoft
Teams with the simplicity of
connected audio. With full phone
capabilities in Microsoft Teams,
Tata Communications Connections
enable the user to join a Teams
meeting from phone and dial out
from a meeting to a phone number.
Global Secure Internet Gateway (GSIGS) and Manged
Authentication (mAuth) Netfoundry
Managed Windows Virtual Desktop Services on Azure
mAuth adds an additional layer of
security to the authentication
process with 2 factor
authentication, while GSIGS allows
secure access to applications and
data residing in the enterprise data
centre and/or public cloud
infrastructure. Together, these
solutions enable end user access
control and policy compliance
along with seamless user
experience to manage and deliver
work as usual.
Net Foundry can help organizations
access applications in any location,
from any device, using internet and
ensuring users have highly
performant, reliable and military-
grade zero trust connectivity to
their business resources. It can
connect cloud, IoT, & business-to-
business apps over any combination
of WAN or Internet connections
with agility and security.
VDI on Azure can enable secure
remote access to enterprise
applications like SAP, Office 365
and more with policy enforcements
ensuring security and compliance
adherence for users working
remotely. Tata Communications
can swiftly provision and manage
Windows Virtual Desktop Services
on Azure reducing deployment and
management complexities.
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ENABLING SECURED ACCESS TO APPLICATIONS AND DATA WITH UNCOMPROMISED PERFORMANCE
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SEAMLESS EXTENSION OF WORKPLACE AND BACK OFFICE OPERATIONS TO REMOTE AGENTS
Tata Communications' Contact Centre as a Service (CCAAS)
CCAAS is a digital ecosystem enabler empowering companies
to offer exceptional omni-channel customer experience.
Our InstaCC & InstaCC Global solutions helps businesses
to globally turn on and off agent seats, extend a secure
eco-system to the agent’s home location and turn call
handling into a great conversation leveraging our
Global SIP Connect solution, without compromising
on the customer delight!
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FLEXIBLE BANDWIDTH FOR INTERNET & HYBRID WAN
Enterprises on our network with the need to expand the
bandwidth to support work-from-home during the
Corona outbreak can rely on flexible upgrades of Global MPLS
VPN, Internet and cloud connect bandwidth along with
firewall-as-a-service to meet the current demand of
remote access. All this with flexible terms and billing
options to cater for the short-term requirements
ASSURED BUSINESS CONTINUITY WITH SECURE WFH
WE STAND BY YOU!
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