enabling digital transformation · enhance product / service offerings by analyzing customer’s...

www.finessedirect.com

1

Enabling

Digital

Transformation


350+

400+

40+10

Professional Team

Enterprise Clients

International Awards

Years of Successful

Operations

20+

Our Vision

We stand to build a world- class institution to positively impact the lives of people around us.

Quick Facts about Finesse Global

Nationalities

2


IOT, Operational Excellence Dashboards,Cloud,Infra

BFSI

Hospitality

Retail

Aviation & TransportGovernment

Infrastructure

Education

Healthcare

5

LMS,Cloud,Infra,Content Management

Cloud Services, IT Monitoring, SDN, MDM, Infra Managed Services, converged

Infrastructure, Unified Communications

Case Management,BI,BigData & IOT Operational Dashboards, Big Data Analytics, Field force Automation

BI & Analytics, CRM, Field Force Automation

BI & Analytics, Cloud ,Infra

Core Banking, Treasury, Capital Markets, Portfolio Mgmt, Corporate Treasury, Compliance,Fraud &Risk mgmt

Focus Vertical Domains


1. Digital transformationAI & Chatbots, Blockchain, Robotic Process Automation, Cloud, Big Data, IOT, Infra

2. Corporate Treasury Management Solutions

Kyriba – Cash Management & Forecasting, Payments/Payment Factory, Risk Management,

Supply Chain Finance, Control & Compliance

3 Business Intelligence & AnalyticsQlik, SAP BO, OBIEE/A, IBM / Cognos / SPSS, SAS

4 Governance Risk & ComplianceEnterprise GRC solutions including Metric stream,Operational Risk, Internal Audit Solutions

5 Enterprise Content Management OpenText, IBM / File Net, FineDocs, Kofax

6 Corporate Performance Management Budgeting planning and forecasting including collaborative disclosure mgmt, Internal and External reporting, Solutions for financial closure, reconciliation and reporting

7 Infra Solutions Cloud Services, IT Monitoring, SDN, MDM, Infra Managed Services, Converged Infrastructure, Unified Communication

9 Customer Experience Management ( CEM & CRM )Customer Relationship Management (Salesforce)

1

2

34

5

6

7

Enabling Digital Transformation

Focus Technology Domains


1

2

3

4

Cloud

Mobile

Social Media

Big Data

Social media

Enhance product / service offerings by

analyzing customer’s relationships &

behaviors.

Big Data

Predictive analytics, fueled by Big Data

allows you to scan and analyze your

databases or social media feeds so that you

keep up to speed on the latest

developments in your industry and its

environment.

Cloud

Our Cloud offerings are based on Pay By

Use model, enabling our clients to have

huge cost savings while having the

advantage of accessing their information

Anytime, Anywhere.

Mobility

Our team sits with you to understand your

business model and design & develop

solutions that are best suited for your

requirements.

5

Focus Delivery Models


6

Cloud Hyper Converged

InfrastructureManaged Services Mobile Device

Management

SDN Software

Defined

Networking

Unified

Communication

Finesse Infrastructure Portfolio

Networks & Applications

ManagementDBA Services


7

HCM Services Portfolio

Training &

Development

Outsourcing

& Managed

Services

Shared

Services

Contract

Staffing

Talent

Acquisition

HR Analytics

Solution

Recruitment

Management

Workforce

Management

Payroll HCM

Solutions

Self-Service

Portals


8

RPA Integrated Solution Capabilities

Experienced CoE consistingof certifiedArchitects and RPAdevelopers

Trained & Certified in Automation and Cognitive Tools

Highly experienced in coresoftware technologies for building custom solutions

Partnership

RPA CoE


9

Finesse Banking Solutions Portfolio

1. Business Process Management

• ECM & BPM

• Customer On boarding

• Processes Automation

• Workflow | Document Mgmt. & Backlog conversion

2. Business Solutions

• Retail Sales Automation

• Credit Process Automation

• Customer Experience

• FATCA

• Cloud Based HRMS & Payroll

• WPS / DDS / FTS / ICB

3. Channel Management

• Channel Integration | Omni Channel

• Internet banking

• Mobile Banking

• Contact Center management

• Branch Optimization

• Sales & Service Delivery

4. Business Intelligence

• Business Reporting

• Management Dashboards

• Data Management

• Big Data & Analytics

5. Governance Risk and Compliance

• Basel II / III

• FATCA | IFRS

• Credit Risk

• Market Risk

• Operational Risk

• Regulatory Reporting

• Anti Money Laundering

• Real-Time Fraud Management

6. Banking Process Automation

• Manage Post Dated Cheques

• Cheque Processing

• Cash Mgmt. & Remittance Unit Services

• Credit Analysis Services

• Trade Finance and Factoring

• KYC & Document Verification

1

2

3

4

5

6


10

Banking Process Automation Services

Call Centre & Document

Verification

Manage Post Dated

Cheques

Factoring Process

Services

Remittance

Management

Credit Analysis

Services

Cheque

Processing

Cash Management& Remittance Unit Services

EDMS ScanningVerification

Auto

Reconciliation

KYC Updates

& Verification


11

Finesse CRM Automation Services

1. Sales

• Lead Management

• Opportunity & Quote Management

• Processes & Workflow Automation

• Task and Activity Management

2. Service

• Agent Console Management

• Case Management

• Knowledge Management

• CTI Management

• Processes & Workflow Automation

3. Marketing

• Build Journey

• Email Marketing

• Social Studio

• Pardot

• Mobile Studio

• Interaction Studio

4. Wave Analytics

• Business Reporting

• Management Dashboards

• Data Management

• Big Data & Analytics

6. Community

• Business Process Integration

• Customer Personalization

• Customization and Branding

• Salesforce Mobile

• Customer Engagement

• Case Escalation

• Knowledge Management

5. IOT

• Accessible IOT to Anyone

• Add Customer context to your device data

• Create real time customer interactions

• Connect any device, product or thing

• Powerful integration platform

• All tools in one place


12

Consistent Growth over the years

System Integrator of choice with

proven & competent domain expertise.

Strong Presence in UAE, Oman, Qatar,

Bahrain, India, Canada & Singapore

7 out of 10 Banks and

3 out of 5 Telco's are our clients (GCC)

Extensiveand well established partner ecosystem and wide solutions portfolio

Winner of 30+ International Awards

1

2

3

4

5

6

Our Strength


13

Our Global Partners


14

Global Client Banking & Financial Services


15

Global Client Real Estate &

Construction Insurance

Telecom Aviation


16

Global Client Government


17

Global Client Manufacturing


18

Global Client Healthcare and

PharmaEnergy

Education


19

Global Client References Retail and Enterprises


20

Global Client Others


I

the Year

I

the Year

21

Awards and Accolades

RED HERRING Global Top 100 Dubai Smart Govt. Strategic Partnership Award

ICT Integrator Awards

SME Star of Business Awards

Risk Management Excellence Award

Network Innovation AwardSME Channels Awards

Best Company to work for Award

Emerging Banking System Integration Company

Business Intelligence Specialization in Big Data

ICT Achievement Award Software AG Emerging Partner

Enterprise Channel GEC Award

Qlik Partner Excellence AwardACN Arab Technology

Reseller Hot 50 Awards

Tagetik emerging Reseller

Big Data Analytics Award

GCC Infrastructure Excellence IT Excellence Award


22

Finesse Helps to Improve Operational Efficiency at Gulf Air

Testimonial

“The Business Intelligence solution has leveraged Gulf Air’s Hybrid Cloud for fast and quick

implementation and complemented the existing Big Data solution to achieve the highest level of

sophistication in business analytics from internal and external data sources for our business users.

Finesse’s experience in implementing Qlik and their ability to adapt it to any business process and

scenario is something we are very happy about.”Dr. Jassim Haji,

Director Information Technology - Gulf Air

Solutions

Challenge

Needed a powerful and flexible Analytic Solution to empower business users with self service and

quick performance

Finesse has implemented an In -Memory based solution using Qlik to get insight from large

chunks of data

AVIATION


Finesse Helps to Improve Healthcare Efficiency at Zulekha Hospital

Testimonial

“The Finesse BI & Analytics solution has been designed to standardize core business processes

across the organization enabled by a common technology platform, thereby unlocking

substantial recurring financial benefits. Other benefits include centralizing the management of

patient data across its hospitals and centers.”

Aliasgar

CIO –Zulekha Healthcare Group

Solutions

Challenge

The leading Healthcare group needed a comparative analysis between its hospitals, and to get the

entire patient management and information system streamlined.

Finesse provided Zulekha with QlikView implementation expertise, consulting and ongoing

support for the solution.

HEALTHCARE

19


Finesse deployed QlikSense and through the implementation of this project, the processes to acquire and

transform data across multiple departments have been made consistent and easy to follow.

Finesse Helps to Identify Leakages and Improve Performance at ASGC

Testimonial

Finesse has delivered on their promise of delivering a dashboard that was tailored to our needs.

Throughout the project implementation period, Finesse has demonstrated great commitment to

the project along with great flexibility and innovation in the utilization of the available data on our

systems to drive the desired output and present it all in one customized dashboard.”

Solutions

Challenge

ASGC was looking for Intuitive Visualizations that is simple and easy to use for senior management.

They were also keen on having all historical information available at all times.

Finesse deployed QlikSense and through the implementation of this project, the processes to

acquire and transform data across multiple departments have been made consistent and easy

to follow.

Mr. Ayman Anwar

Project Control Manager -ASGC

CONSTRUCTION

20


25

Finesse Helps to deploy Business Intelligence & Analytics Platform at Kotak Securities

Testimonial

“Data, on the fly, in real time, is extremely important for being in the business of broking today

which is where analytics and therefore QlikSense comes into the picture for us. Actions

determined by decisions taken based on various data points are extremely critical in the real

world of broking today. That is why Qliksense together with Finesse will go a long way in

deciding what to do on an everyday basis.”Kamlesh Rao

CEO - Kotak Securities

Solutions

Challenge

Needed to drill down the collated data across all systems to get analytics that helped them in

interpretation, analytics and decision making.

Finesse implemented a Qlik Sense based solution to get better visualization of data and to have

deeper insights to take more informed decisions.

FINANCIAL SERVICES


to share information related to fees, fines, charges, tariffs and taxes that are charged by various government entities

26

Finesse Helps to build Open Data Portal at DoF

Testimonial

“The sophisticated web based portal provided by finesse has helped Building a unified

governmental fees and fines database will allow government entities to know each other’s fees

and fines.”

Jamal Hamed al-Marri

Executive Director for Central Accounts- DOF

Solutions

Challenge

To have an open data portal accessible to public to share information related to fees, fines,

charges, tariffs and taxes that are charged by various government entities.

GOVERNMENT/PUBLIC

Finesse has offered a comprehensive solution for the Department of Finance by creating an

interactive web based data portal. This solution also makes it easy for a user to analyse, filter

through the data, find trends across the data, and download this information. The data portal

makes it easy for a user to find associations between data.


27

Finesse Helps to get Deeper Business Insights at BYRNE

Testimonial

“The BI & Analytics solution provided by Finesse was a natural evolution, when taking into consideration the progress we have made with our existing systems. We currently have the ability to capture data and mine the information With the help of Qliksense based dashboards we will be able to proactively address potential causes of concerns before they happen. The ability to slice and dice data, along with in-memory processing which brings us close to real time data and comes as a boon when doing any detailed analysis. Working with our Group IT team based in Dubai, Finesse team did a remarkable job in rolling this out and providing us a solution that has exceeded our expectations.”

Pat FallonCOO-BYRNE

Solutions

Challenge

Required to get Dynamic reporting for the various stakeholders for quicker decision making.

Finesse has implemented Qlik, a dynamic business intelligence solution for data intelligence and to generate business indicators.

HEAVY ENGINEERING

28

Corporate Head Office

Finesse LLC, # 102,103

DXB Tow er,

Near Financial center metro, Sheikh zayed Road

PO Box 35652, Dubai, UAE

Phone: ++9714-3300144Fax: ++9714-3452455Email: [email protected]

On Demand Support Centre :

Finesse IT Labs Pvt Ltd3rd Floor, No-1778, 19th Main, 13th Cross, Sector 1, HSR Layout, Bangalore -560102Phone: +91 8022585876, 77, 78Email: [email protected]

Contact Us

Enabling

Digital

Transformation

Mumbai Office

Finesse IT Labs Pvt Ltd305, 3rd Floor, Building IV, Sector III, MBP, Mahape, Navi Mumbai - 400710Phone: +91 22 49784666

Email: [email protected]

tel: +91 8022585876

tel: +91 8022585877

tel: +91 8022585878

mailto:[email protected]

mailto:[email protected]

enabling digital transformation · enhance product / service offerings by analyzing customer’s...

Documents