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Aerospike Client Services

Enabling Customer Success

Tom Meese

Director Client Services

Aerospike


Announcing: Aerospike Client Services


▪ What does a successful customer look like?

▪ How are these services organized?

▪ We’re already deployed, how to I make sure my architecture is solid?

▪ I just want to focus on Operations for my app, can you run my Aerospike clusters?

▪ I want a cloud option (cloud/hybrid/multi-cloud), can you help?

▪ We *really* need to upgrade from v3.9…where do I start?

▪ We have 12 separate groups running on Aerospike, can you keep our architectures aligned over the next 36-months?

Questions I’d like to Answer Today


▪ “Why Aerospike” is Clear and Intentional

▪ Strategic advantage

▪ New business opportunities

▪ TCO/ROI

▪ Embrace Aerospike Customer Success Expertise

▪ New feature intake to Product Development

▪ Solutions Architects expertise

▪ Client Services packages

▪ Training – on-demand, onsite, certifications

▪ Support – engaged support team with questions

Successful Aerospike Customers


1. Orientation & Training: (Onboard)

2. Develop & Launch Your App/Service: (Adopt)

3. Expand Use of Aerospike: (Grow)

A (Successful) Customer Lifecycle

Onboard Adopt Grow


1. Define success metrics

2. Organize project plan w/Client Services

3. Aerospike Academy (Just announced!)

▪ Training and Support Certifications

▪ On-Demand

▪ Virtual Instructor Led

▪ Onsite training

4. Intro to Support Team

Orientation Onboard Adopt Grow


Services for New Customers Onboard Adopt Grow

Data Migration

Developer Enablement

• Cloud/Hardware analysis & certification

• Diagram data flows for Aerospike Connect

• Data Modeling

• Define metrics and thresholds

• Integrate automation and monitoring

• Develop operational runbooks

Enterprise Deployment

Accelerating Production Launch



• Legacy database review

• Data mapping

• Migration tool selection

• Test migration

• Production migration

• Data quality checks

Data Migration

Developer EnablementEnterprise Deployment




Data Migration• Best practices for Client Libraries

• SW design patterns

• Development environment setups

• Functional Testing practices

• Aerospike feature selection

• Error handling checking and mitigation

• Code reviews

Developer EnablementEnterprise Deployment



▪ Power Sessions

▪ What’s New?

▪ Your business

▪ Aerospike Features

▪ Roadmap

▪ What’s working?

▪ What’s not working?

▪ Engage Support

▪ Health Checks

▪ Aerospike Upgrades

▪ Training and Re-Certification

▪ Contribute to the Community: Write a Blog; Host a Meet-up; Case Study; Present at User Summit

Getting the most out of Aerospike Onboard Adopt Grow


Services for Existing Customers Onboard Adopt Grow

Operations & DevOps Production Assessment• Review current architecture

• Develop upgrade plan

• Validate configuration

• Monitor cut-over

• Post cut-over health check

Upgrade Management

• Cloud/Hardware eval & certification

• Define deployment topology

• Security and data privacy review

• Diagram data flows for Aerospike Connect

• Data Modeling

• System & network design review

Architecture


Services for Existing Customers Onboard Adopt Grow

• Catalog operational risks


• Integrate with automation and monitoring

toolchain


• Security checklist

Operations & DevOps

• Catalog operational risks


• Integrate with automation and monitoring

toolchain


• Security checklist

Production Assessment

Upgrade ManagementArchitecture


Managed Cloud Services

Services for the Enterprise Onboard Adopt Grow

• Aerospike technical expert

• Embedded in your team(s)

• Activities Include

• Architecture

• Ensure Architecture is scalable

• Operations

• Streamline deployment, configuration, and maintenance

• Development

• Provide Best Practices and Design Patterns

• Support Liaison

Technical Account Manager


• Turn-key management of your cloud-deployment of Aerospike

• Provisioning Agreement

• Capacity Plan (Data capacity, throughput, and transactions)

• Service Level Agreements

• Uptime - match your current cloud provider

• Performance - TPS

• Scale - thresholds for adding capacity

• Operational Runbooks + Customer Dashboard w/Health Metrics

• Dashboards to view health

Managed Cloud Services

Services for the Enterprise Onboard Adopt Grow

Technical Account Manager


▪ What does a successful customer look like?

▪ How are these services organized?

▪ We’re already deployed, how to I make sure my architecture is solid?

▪ I just want to focus on Operations for my app, can you run my Aerospike clusters?

▪ I want a cloud option (cloud/hybrid/multi-cloud), can you help?

▪ We *really* need to upgrade from v3.9…where do I start?

▪ We have 12 separate groups running on Aerospike, can you keep our architectures aligned over the next 36-months?

Did We Address These Questions?


Thank You

Q&A

enabling customer successpages.aerospike.com/rs/229-xue-318/images/aerospike-services-aer… ·...

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