[en] trends in records, document and enterprise content management | ulrich kampffmeyer | vizegrad |...
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Presentation "Trends in Records, Document and Enterprise Content Management" at the S.E.R. Conference, Vizegrad, Hungary, 28th September 2004 by Dr. Ulrich Kampffmeyer, PROJECT CONSULT. (c) CopyRight and Authorship Rights: Dr. Ulrich Kampffmeyer, PROJECT CONSULT Unternehmensberatung GmbH, hamburg, 2003-2004. http://www.PROJECT-CONSULT.comTRANSCRIPT
Trends in Record,
Document and Enterprise Content Management
Dr. Ulrich Kampffmeyer
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Breitenfelder Straße 17
20251 Hamburg
www.project-consult.com© PROJECT CONSULT 2004
1
Trends in Records, Document and Enterprise Content Management
S.E.R. Sales Forum
Visegrád, 28.09.2004
P R O J E C T C O N S U L TUnternehmensberatung Dr. Ulrich Kampffmeyer GmbH
Trends in Record,
Document and Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Breitenfelder Straße 17
20251 Hamburg
www.project-consult.com© PROJECT CONSULT 2004
2
Topics
• Introduction
• Changing Markets
• CM - Content Management
• Characteristics of ECM - Enterprise Content Management
• Components of ECM - Enterprise Content Management
• Challenge: ECM and the Information Society
Trends in Record,
Document and Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Breitenfelder Straße 17
20251 Hamburg
www.project-consult.com© PROJECT CONSULT 2004
3
Background
Dr. Ulrich Kampffmeyer
President & CEO, PROJECT CONSULT Unternehmensberatung GmbH, Hamburg (D)Managing Partner, PCI PROJECT CONSULT International Ltd., London (UK)Member of the Board of Directors, DLM Network EEIG, Worcester (UK)Chair of the Scientific Committee, DLM Forum of the European Commission, Brussels (B)Past Member of the Board of Directors, AIIM International, Washington (USA)Past Chair of the Board of Directors, AIIM Europe, Datchet (UK)Member of the ISO committees 15489 Records Management and 19005 PDF-Archive (D, USA)
PROJECT CONSULT UnternehmensberatungVendor impartial and product independent management consulting services for end usersin the field of enterprise content management, knowledge management, recordsmanagement, document management, information lifecycle management and other document related technologies. We specialize in strategy, design, evaluation of products,tenders, project management, organizational introduction of solutions, audits and documentation in regard to legal and regulative requirements.
CDIA+ Certification ProgrammeMoReq and E-Term educational programmes, whitepapers and publications
Web Portal with articles, glossary, market overviews, newsletter (in German with translations in English, French, Spanish & Russian), discussion groups, industry news etc.
Trends in Record,
Document and Enterprise Content Management
Dr. Ulrich Kampffmeyer
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Breitenfelder Straße 17
20251 Hamburg
www.project-consult.com© PROJECT CONSULT 2004
5
A Babel of Acronyms
Electronic ArchivalElectronic Archival
Collaborative CommerceCollaborative Commerce
ASP / DMCOASP / DMCO
Document Management in the narower senseDocument Management in the narower sense
Document WarehouseDocument Warehouse
Optical FilingOptical Filing
E-BusinessE-BusinessBusiness Process ManagementBusiness Process Management
Digital SignatureDigital Signature
GroupwareGroupware
Collaborative CommerceCollaborative Commerce
Knowledge ManagementKnowledge Management
EDM Engineering Document ManagementEDM Engineering Document Management
DRT Document Related TechnologiesDRT Document Related Technologies
Content ManagementContent ManagementScanningScanning
Asset ManagementAsset Management
Records ManagementRecords Management
Electronic Document -ManagementElectronic Document -Management ImagingImagingMultiMedia-DatabasesMultiMedia-Databases
Web Content ManagementWeb Content Management
Enterprise Content ManagementEnterprise Content Management
Enterprise Application Integration
Enterprise Application Integration
COLDCOLD
Digital Rights ManagementDigital Rights Management
DMSDMS
Intranet Repository
Intranet RepositoryPortalePortale
ILM InformationLifecycle Management
ILM InformationLifecycle Management
EAIEAI
BPMBPM
EDMEDM
WorkflowWorkflow
ECMECMEDRMSEDRMS
Automatische KlassifikationAutomatische Klassifikation
MAMMAM
Media Asset ManagementMedia Asset Management
DAMDAM
ListenarchivierungListenarchivierung
Digital Asset ManagementDigital Asset Management
UDMUDM
Trends in Record,
Document and Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Breitenfelder Straße 17
20251 Hamburg
www.project-consult.com© PROJECT CONSULT 2004
6
A Babel of Acronyms
• The wide variety of terms confuses customers and tends to discourage purchase decisions.
• It makes sense to introduce a new term, such as ECM or Enterprise Content Management, only if it is associated with a new quality.
• Clear definitions are needed.
© Copyright PROJECT CONSULT GmbH 2002 / Autorenrecht Dr. Ulrich Kampffmeyer 2001-2002© PROJECT CONSULT 2002
Trends in Record,
Document and Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Breitenfelder Straße 17
20251 Hamburg
www.project-consult.com© PROJECT CONSULT 2004
8
The Principles stayed the same
• An ancient issue The principles stayed the same,media and perception changed
• From Data to Information to Documents to Content to Assets & Knowledge
© Copyright PROJECT CONSULT GmbH 2002 / Autorenrecht Dr. Ulrich Kampffmeyer 2001-2002© PROJECT CONSULT 2002
Trends in Record,
Document and Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Breitenfelder Straße 17
20251 Hamburg
www.project-consult.com© PROJECT CONSULT 2004
13
Challenges, Markets & Trends
Trends in Record,
Document and Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Breitenfelder Straße 17
20251 Hamburg
www.project-consult.com© PROJECT CONSULT 2004
14
Consolidation
• The vendor market is undergoing a consolidation phase.
• The shakeout has already hit document management and electronic archival; web content management and portals will be next.
• Smaller companies cannot afford to deliver the latest technologies AND support the availability of solutions for decades.
Trends in Record,
Document and Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Breitenfelder Straße 17
20251 Hamburg
www.project-consult.com© PROJECT CONSULT 2004
15
Reasons for Investment in ECM
Most important reason for investments in ECM technologies (in %)
(Source: AIIM 2003) USA IRE BRA GER UK CAN
Efficiency improvement 5 6 6 5 10 6
Risk Management 4 3 3 3 4 13
Faster response to inquirments 9 6 8 5 4 13
Improved costumer services 14 14 24 7 17 4
Compliance 17 9 3 2 13 21
Cost reducation 18 19 10 31 15 10
Improvement of competitative positioning 6 4 10 3 6 2
Higher revenues,better performance 27 36 33 40 31 31
Trends in Record,
Document and Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Breitenfelder Straße 17
20251 Hamburg
www.project-consult.com© PROJECT CONSULT 2004
16
Solution focus
Focus of planned projects (in %)
(Source: AIIM 2003) USA IRE BRA D UK CAN
Process automation 22 27 45 16 26 23
Technical Document Management 22 21 42 29 33
eMail-Management 22 28 30 20 30 33
Web-Publishing 24 31 31 14 33 38
Knowledge Management 25 29 41 14 36 33
Information Capture 27 30 33 18 38 35
Document Contral 34 40 57 22 50 44
Archiving / Storage / Records Management 44 34 53 14 46 48
Compliance 20
Forms Processing 18 18 26 25
Business Continuity 23
Customer Service 29 34 33 23
Human Ressource Management 28
Accounting 14
eGovernment 28
Trends in Record,
Document and Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Breitenfelder Straße 17
20251 Hamburg
www.project-consult.com© PROJECT CONSULT 2004
17
Planned Investments
Planned Investments 2004 / 2005 (US $)
(Source: AIIM 2003) USA IRE BRA GER UK CAN
<$100.000 41 35 51 37 40 59
$100.000 - $200.000 17 15 21 20 14 6
$200.000 - $500.000 19 15 11 16 15 12
$500.000 - $1.000.000 12 9 3 8 10 0
>$1.000.000 11 26 14 18 21 24
Trends in Record,
Document and Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Breitenfelder Straße 17
20251 Hamburg
www.project-consult.com© PROJECT CONSULT 2004
18
Some new Terms
• Compliance• IMC Information Management Compliance• ILM Information Lifecycle Management• ILM Information Logistics Management• DLM Document Lifecycle Management• CLM Content Lifecycle Management• UDM Unstructured Data Management• CCM Collaborative Content Management• ECI Enterprise Content Integration• BPE Business Process Engineering• ERM Electronic Records Management• EDRM Electronic Document & Records Management• …
Trends in Record,
Document and Enterprise Content Management
Dr. Ulrich Kampffmeyer
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Breitenfelder Straße 17
20251 Hamburg
www.project-consult.com© PROJECT CONSULT 2004
20
CM – Content Management
Trends in Record,
Document and Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Breitenfelder Straße 17
20251 Hamburg
www.project-consult.com© PROJECT CONSULT 2004
21
• Content is any information in structured, weakly structured, and unstructured forms held for use in an electronic system
• Content is not simply another word for document. Content objects comprise separated content, layout, structure, and meta-data.
• Document and Record are terms for legally or regulatory defined information objects.
Definition: Content (1)
Trends in Record,
Document and Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Breitenfelder Straße 17
20251 Hamburg
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22
• Structured content is data delivered in a standardized layout from database-supported systems (e.g. formatted data sets from a database)
• Weakly structured content is information and documents that may include layout and metadata, but are not standardized (e.g. word processor files)
• Unstructured content is any kind of information objects whose contents cannot be directly referenced and which lack separation of content, layout, and metadata (images, GIF’s, video, language, faxes etc.)
Definition: Content (2)
Trends in Record,
Document and Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Breitenfelder Straße 17
20251 Hamburg
www.project-consult.com© PROJECT CONSULT 2004
23
Definition:Content Management
• CM in the narrow sense of the word refers only to the software-supported management of contents (databases, archives, etc.)
• CM is more than the continuation of documentation with Internet technology
• Vendors use the terms Content Management and CMS interchangeably:unfortunately CM is used synonym to WCM
Trends in Record,
Document and Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Breitenfelder Straße 17
20251 Hamburg
www.project-consult.com© PROJECT CONSULT 2004
25
Definition:Web Content Management (1)
• Web Content Management (WCM) is the management of content on Internet-based websites and portals
• Web CMS focuses on presenting content for open user communities on the Internet
Trends in Record,
Document and Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Breitenfelder Straße 17
20251 Hamburg
www.project-consult.com© PROJECT CONSULT 2004
27
Content Managementas Web Publishing System Only
Firewall
WebServer
Presentation
Editingapplication
ContentsLayoutPublication process
ContentRepository
Trends in Record,
Document and Enterprise Content Management
Dr. Ulrich Kampffmeyer
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Breitenfelder Straße 17
20251 Hamburg
www.project-consult.com© PROJECT CONSULT 2004
28
So what´s new with ECM?
Trends in Record,
Document and Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Breitenfelder Straße 17
20251 Hamburg
www.project-consult.com© PROJECT CONSULT 2004
29
Definition:Enterprise Content Management
The technologies used to capture, manage, store, deliver, and preserve information to support business processes.
AIIM International, 2003
Trends in Record,
Document and Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Breitenfelder Straße 17
20251 Hamburg
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30
Unstructured Content
Definition:ECM Enterprise Content Management
DataBusiness Processes
STORE
MANAGE
DELIVER
PRESERVE
CAPTURE
AIIM International, 2003
Trends in Record,
Document and Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Breitenfelder Straße 17
20251 Hamburg
www.project-consult.com© PROJECT CONSULT 2004
33
ECM as Infrastructure
AIIM International
ERP EnterpriseEnterpriseApplicationsApplications
EnterpriseEnterpriseContentContentManagementManagementWeb Content
ManagementDoc MgmtImaging
Domino Exchange RDMSFile
System
Workflow Collaboration
Data WarehousingMining
EAI
E-Business
InfrastructureInfrastructure
IntegrationIntegration
Source: AIIM 2001 Industry Study
AP/AR RM/A CRM HRM
Trends in Record,
Document and Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Breitenfelder Straße 17
20251 Hamburg
www.project-consult.com© PROJECT CONSULT 2004
34
ECM Basic Concepts:Integrative Middleware
AIIM International
ERP EnterpriseEnterpriseApplicationsApplications
EnterpriseEnterpriseContentContentManagementManagementWeb Content
ManagementDoc MgmtImaging
Domino Exchange RDMSFile
System
Workflow Collaboration
Data WarehousingMining
EAI
E-Business
InfrastructureInfrastructure
IntegrationIntegration
AP/AR RM/A CRM HRM
Basic Concept No. 1
Integrative Middleware
Source: AIIM 2001 Industry Study
Trends in Record,
Document and Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Breitenfelder Straße 17
20251 Hamburg
www.project-consult.com© PROJECT CONSULT 2004
35
ECM Basic Concepts: Concept of services
AIIM International
ERP EnterpriseEnterpriseApplicationsApplications
EnterpriseEnterpriseContentContentManagementManagementWeb Content
ManagementDoc MgmtImaging
Domino Exchange RDMSFile
System
Workflow Collaboration
Data WarehousingMining
EAI
E-Business
InfrastructureInfrastructure
IntegrationIntegration
AP/AR RM/A CRM HRM
Basic Concept No. 2
Independent Services for all applications
Source: AIIM 2001 Industry Study
Trends in Record,
Document and Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Breitenfelder Straße 17
20251 Hamburg
www.project-consult.com© PROJECT CONSULT 2004
36
ECM Basic Concepts: Uniform Repository
AIIM International
ERP EnterpriseEnterpriseApplicationsApplications
EnterpriseEnterpriseContentContentManagementManagementWeb Content
ManagementDoc MgmtImaging
Domino Exchange RDMSFile
System
Workflow Collaboration
Data WarehousingMining
EAI
E-Business
InfrastructureInfrastructure
IntegrationIntegration
AP/AR RM/A CRM HRM
Basic Concept No. 3
A Uniform, FederatedEnterprise Repository
for All Information Types
Source: AIIM 2001 Industry Study
Trends in Record,
Document and Enterprise Content Management
Dr. Ulrich Kampffmeyer
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Breitenfelder Straße 17
20251 Hamburg
www.project-consult.com© PROJECT CONSULT 2004
37
Components of ECM Enterprise Content Management
Trends in Record,
Document and Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Breitenfelder Straße 17
20251 Hamburg
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38
AIIM Model for ECM Enterprise Content Management
CAPTURE
PRESERVE
DELIVERSTORE
MANAGE
STORE WCM
RM
WF/BPM
DM
Collab
Trends in Record,
Document and Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Breitenfelder Straße 17
20251 Hamburg
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39
CAPTURE
Human created Recogniton
Indexing
Input Designs
Categorization
• Office Documents • OCR
• Form • HCR
• Rich Media • ICR
• Microfilm • OMR
• Barcode
Application created Forms Processing
E-Forms/Web-Forms• ERP
• XML
• Financial Applications Aggregation
• E-Billing COLD/ERM
Input
Trends in Record,
Document and Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Breitenfelder Straße 17
20251 Hamburg
www.project-consult.com© PROJECT CONSULT 2004
40
MANAGE
STORE WCM
RM
WF/BPM
DM
Collab
Trends in Record,
Document and Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Breitenfelder Straße 17
20251 Hamburg
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41
Document Management
STORE WCM
RM
WF/BPM
DMCollab
DocumentManagement
• Check-in/Check-out• Version Management• Search and Navigation• Visualization
Trends in Record,
Document and Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Breitenfelder Straße 17
20251 Hamburg
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42
Collaboration
STORE WCM
RM
WF/BPM
DM
Collab Collaboration
• Collaborative authoring • Knowlege bases • Whiteboards • Video conferencing• Consolidation of
information
Trends in Record,
Document and Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Breitenfelder Straße 17
20251 Hamburg
www.project-consult.com© PROJECT CONSULT 2004
43
Web Content Management
STORE WCM
RM
WF/BPM
DM
Collab
Web Content Management
• Content creation• Publication process• Conversion• Security• Visualization
Trends in Record,
Document and Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Breitenfelder Straße 17
20251 Hamburg
www.project-consult.com© PROJECT CONSULT 2004
44
Records Management
STORE WCM
RM
WF/BPM
DM
Collab
Records Management
• Filing systematics• Indexing and
thesaurus• Retention periods• Metadata• Archive management
Trends in Record,
Document and Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Breitenfelder Straße 17
20251 Hamburg
www.project-consult.com© PROJECT CONSULT 2004
45
Workflow / Business Process Management
STORE WCM
RM
WF/BPM
DM
Collab
Workflow / Business Process
Management
• Process and structure organization• Process design• Imaging of Process• Routing• Monitoring• Parallel and
sequential processing• Reminders, deadlines• Checking• Logging
Trends in Record,
Document and Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Breitenfelder Straße 17
20251 Hamburg
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46
STORE
Repositories• File Systems• Content Management Systems• Databases • Data Warehouses
Library Services• Search/Retrieval• Version Control• Check In/Check Out• Audit Trail
Technologies• SAN• NAS• Magneto Optical• DVD• CD-ROM
• Tape• Magnetic Storage• RAID• Optical Disc
Trends in Record,
Document and Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Breitenfelder Straße 17
20251 Hamburg
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47
PRESERVE
Archive• Paper• Microfilm• NAS/SAN• CAS• WORM• WORM-Tape
Selection
Trends in Record,
Document and Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
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20251 Hamburg
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48
DELIVER
DitributionSecurity
Technologies
Transformation
•Viewer
• Digital TV• Digital Signature• KonverterPublishing
• Syndication
• Compression
• Datatransfer via
EDI, XML and other formats
• CD / DVD
• Email and fax• Digital Rights
Management/
Watermark
• XML
• E-Business-Portal• Personalization
• Internet, Intranet, Extranet • PKI• COLD/ERMLayout/Design
DitributionSecurity
Technologies
Transformation
• PaperViewer
•• Digital Signature• KonverterPublishing
• Syndication
• Compression
•EDI, XML
• CD / DVD
• Email • Digital Rights
Management/
Watermark
• XML
• E-Business-Portal• Personalization
•• PKI• COLD/ERMLayout/Design
Security as ECM Infrastructure
Output
Trends in Record,
Document and Enterprise Content Management
Dr. Ulrich Kampffmeyer
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Breitenfelder Straße 17
20251 Hamburg
www.project-consult.com© PROJECT CONSULT 2004
49
ECM as Enterprise Infrastructure
Trends in Record,
Document and Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Breitenfelder Straße 17
20251 Hamburg
www.project-consult.com© PROJECT CONSULT 2004
50
ECM as Enterprise Infrastructure: Requirements
• Store all types of information• Store both dynamic and unchanging information• Services concept• Big and small solutions• Own client or inclusion in existing applications• Central and distributed databases• Consistent long-term storage• Modular expandability• Distributed repositories• Integration in existing systems
Trends in Record,
Document and Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Breitenfelder Straße 17
20251 Hamburg
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53
Integrated ECM System with Integration of WCM and Applications
Firewall
Portal
InterfaceEditing
ApplicationCapture
Specialist
Application
GroupwareCommuni-
cation
ERPApplication
Portal
Intranet
Server
Content
Management
Classification
Knowledge
Management
Application
ServerGroupware
ServerERP
Content
RepositoryLegacy Groupware
RepositoryERP
Repository
Enterprise Records Management
(Archiving)
DMSWorkflow
EA
I
WebServer
Presentation
eBusiness Transactions
Contentenabled
Contentenabled
Trends in Record,
Document and Enterprise Content Management
Dr. Ulrich Kampffmeyer
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Breitenfelder Straße 17
20251 Hamburg
www.project-consult.com© PROJECT CONSULT 2004
54
ECM and XML – The Ideal Couple?
Trends in Record,
Document and Enterprise Content Management
Dr. Ulrich Kampffmeyer
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Breitenfelder Straße 17
20251 Hamburg
www.project-consult.com© PROJECT CONSULT 2004
58
Outlook: Some Theses
Trends in Record,
Document and Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
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20251 Hamburg
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59
Just a Vision
ECM with its comprehensive goal is not a product, but rather a vision, a strategy, and at best a solution portfolio.
Trends in Record,
Document and Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
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20251 Hamburg
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60
Convergence
WCM, ECM, portals and other document technologies are blending together.
Trends in Record,
Document and Enterprise Content Management
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Consolidation
The market is swamped with products for individual CM components.
Trends in Record,
Document and Enterprise Content Management
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The Value of Information
Information is only of inherent value when it is made useful as knowledge in processes.
© Copyright PROJECT CONSULT GmbH 2002 / Autorenrecht Dr. Ulrich Kampffmeyer 2001-2002© PROJECT CONSULT 2002
© PROJECT CONSULT 2002
Trends in Record,
Document and Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Breitenfelder Straße 17
20251 Hamburg
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63
Dependence on Information
Dependence on the availability and correctness of electronic information is constantly growing.
© Copyright PROJECT CONSULT GmbH 2002 / Autorenrecht Dr. Ulrich Kampffmeyer 2001-2002© PROJECT CONSULT 2002
© PROJECT CONSULT 2002
Trends in Record,
Document and Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Breitenfelder Straße 17
20251 Hamburg
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64
Information Overflow
We suffer from information overflow. Picking out the valuable, important information is a tedious process.
© Copyright PROJECT CONSULT GmbH 2002 / Autorenrecht Dr. Ulrich Kampffmeyer 2001-2002© PROJECT CONSULT 2002
© PROJECT CONSULT 2002
Trends in Record,
Document and Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Breitenfelder Straße 17
20251 Hamburg
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65
Information Gap
The first gaps in electronic information preservation have occurred. Electronic knowledge has already been irretrievably lost.
© Copyright PROJECT CONSULT GmbH 2002 / Autorenrecht Dr. Ulrich Kampffmeyer 2001-2002© PROJECT CONSULT 2002
© PROJECT CONSULT 2002
Trends in Record,
Document and Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Breitenfelder Straße 17
20251 Hamburg
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66
Information Divide
Information is not equally available to all.
© Copyright PROJECT CONSULT GmbH 2002 / Autorenrecht Dr. Ulrich Kampffmeyer 2001-2002© PROJECT CONSULT 2002
© PROJECT CONSULT 2002
Trends in Record,
Document and Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Breitenfelder Straße 17
20251 Hamburg
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67
Necessity of ECM
© Copyright PROJECT CONSULT GmbH 2002 / Autorenrecht Dr. Ulrich Kampffmeyer 2001-2002© PROJECT CONSULT 2002
© PROJECT CONSULT 2002
The real usefullness and necessity of ECM solutions is not being adequatly communicated.
Trends in Record,
Document and Enterprise Content Management
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
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20251 Hamburg
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68
Importance of ECM
© Copyright PROJECT CONSULT GmbH 2002 / Autorenrecht Dr. Ulrich Kampffmeyer 2001-2002© PROJECT CONSULT 2002
© PROJECT CONSULT 2002
• “We’re drowning in information, and thirsting for knowledge.”
John Naisbitt, Megatrends 2000
ECM solutions will become as important as CRM, ERP and other essential business applications.
Trends in Record,
Document and Enterprise Content Management
Dr. Ulrich Kampffmeyer
PROJECT CONSULT
UnternehmensberatungDr. Ulrich Kampffmeyer GmbH
Breitenfelder Straße 17
20251 Hamburg
www.project-consult.com© PROJECT CONSULT 2004
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Thank you very much for your attention !
Dr. Ulrich Kampffmeyer E-Mail: [email protected]
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