emr tools to improve quality improvement paul st. jacques, m.d. quality and patient safety director...
TRANSCRIPT
EMR tools to Improve Quality Improvement
Paul St. Jacques, M.D.Quality and Patient Safety Director
Department of AnesthesiologyVanderbilt University Medical Center
COI/Disclosure
• I am a registered inventor of the VPIMS software per Vanderbilt University policies.
• I am a minority equity holder in Acuitec, LLC which markets a commercial version of the VPIMS Perioperative Software Suite.
For those who came primarily for the lunch:
• Take a deep breath• It will all be over before
you know it
Quality Improvement
• “Proactive”– Reducing the variability in the process– Shifting the process’ outcome in the
desired direction.
• “Reactive” – Non-routine events• Analysis and improvement
Prevention…
• VPIMS Applications:– Whiteboard– GasChart / Decision Support– Vigilance / Situational Awareness
• Tools for event detection• Tools for tracking/closing events
Preop Nurse Charting
Case Board GasChart
VPIMS Database-MS SQL Server
CQI
Hospital
EMR
BillingElectronic Charge Capture
VigilanceVPIMS Web
First things first:Prior to surgery, ensuring we have the right patient, procedure, side, other items present in the OR.
Intraoperative Whiteboard(during time out)
Decision Support• Delivering timely
information to providers
• To help providers ‘do the right thing’
Time Triggered antibiotic prompt…
Situational Awareness
VPIMS-Vigilance• Delivering OR Suite and
patient status information to providers regardless of provider location.
• Providing automated messages regarding changes in patient status/critical events.
“Paying attention to all that is going on around you…”
That was…’suboptimal’
Intraop – ProvidersPostop – ProvidersPost Discharge – PatientsPostop - Automated EMR scans
Detection, Reporting Structure and Event Analysis
Intraoperative Self reporting of events
Review of Self reported events (links to documentation)
Electronic Web based reporting
Weekly Reports / Monthly Summaries via email
Postop Satisfaction(Complaint Tracking)
Email Delivery of Notifications
MCE3: Patient stated that she was having difficulty understanding the anesthesiologist due to his accent. And because of the communication problem, she felt he was not listening to her concerns regarding her allergies. She stated that he kept questioning her regarding whether it was a true allergy or just a side effect.
MCE3: Patient stated that she had a difficult time awakening and felt very groggy and felt that she was not able to get a breath. She stated that this was the worst time she has had in the last 5 surgeries.
We don’t know what we don’t know
Postop Biochemical Markers• Postop lab value analysis– Acute Kidney Injury (incr. Cr > 0.3)– Troponin
• Screening Chart review
• 14,000 inpatient surgeries (FY12)
• 10,500 with pre/post Cr lab values
• 1,257 with increases >0.3
• 1 Case reported to QI during same time period
Acute Kidney Injury Screening
Quality and Patient Safety Director
Morbidity, Mortality Improvement
Committee
Peer Review Committee
VeritasVPIMS/Admin
DataPhone Reports to
Quality Office
Direct Verbal/ Email Reports
VC Clinical, Dept. Chair
Division Chief
Close CaseJoint QMMI Conference
Departmental MMI
Conference
Project Development-Assignment to
individual/group
Automated:• Biochemical Markers• Chart Scanning
QI Database of all reported events (Excel)
Future DevelopmentEvents Dashboard
Future DevelopmentEvents Control Charts
Professional practice Evaluation via Optimal care score
Group improvement over time
July Aug Sept Oct Nov90%
91%
92%
93%
94%
95%
96%
97%
98%
99%
100%
Conclusion
• QI Processes are complex but important• Informatics resources can be brought to bear
on both preventing and detecting events, event reporting and analysis.
• Thank You