emptoris – supply and contract management - ibm · leading provider of strategic supply...
TRANSCRIPT
-
© 2012 IBM Corporation
Emptoris – Supply and Contract Management
13. Nov 2012
Gerald IsmaierEmptoris Sales Manager CER/CEE
-
© 2012 IBM Corporation
The past year…
Economy80% of CEOs are concerned
about uncertain economic growth
Volatility56% of CEOs said their operations were impacted by Euro-zone debt crisis
Risk29% of CEOs
cited an impact from Japan's
earthquake and tsunami
Emerging Markets50% of CEOs believe emerging economies are more important to their company’s future than developed markets
-
© 2012 IBM Corporation
…has shaped the corporate agenda
Global growth and sustainable savings
Manage risk and compliance
Identify volatility and maximize predictability
Drive innovation
-
© 2012 IBM Corporation
Our mission and our commitment to you
Delivering strategic supply and contract management solutions that
enable your company to maximize financial performance and optimize commercial risk
-
© 2012 IBM Corporation
Leading provider of strategic supply management solutions –
spend analysis, supplier lifecycle management, sourcing, and contract management, TEM, services procurement
Emptoris History
- Founded in 1999; first product release in 2000
- Products used in 400+ customers, in 75+ countries
- IT-friendly platform available SaaS or BTF
- 10 years experience implementing large, complex, global solutions
- Acquired 7 companies including: Xcitec (5/11), Rivermine (1/11), Click Commerce (1/09), Mindflow Technologies (7/06), diCarta (4/06), Intigma (6/05), Zeborg (9/03)
-
© 2012 IBM Corporation
HealthcareConsumer Goods/RetailOil and Gas, Chemicals
CommunicationMedia &
Entertainment
FinancialServices
Life Sciences / Pharmaceutical
High Tech / Manufacturing
Driving Value with Industry Leaders
Aerospace & Defense
Transportation & Distribution
Government/ Public Sector
Insurance
-
© 2012 IBM Corporation
Consistently Recognized as a Leaderby Independent Research Firms
Market Leader
Leaders Quadrant
GartnerTelecom Expense
Management Magic Quadrant
2010
The ForresterWaveTM: Services
Procurement Q3 2010
Leaders Quadrant
GartnerStrategic Sourcing
Magic Quadrant2010
Market Leader
Market Leader
The ForresterWaveTM:
eSourcing Q1 2009
The ForresterWaveTM: Contract
Life-Cycle Management
Q2 2011
Leading Analyst Recognition
-
© 2012 IBM Corporation
Sourcing, controlling, and procurement of
goods and services
Targeted and personalized
marketing across all customer interactions
Selling and fulfillment of products and services across all channels
Servicing customer needs
across all interaction
channels
MarketBuy
Service SellCustomer
Insight
Strategy
Engagement
Sourcing, controlling and
procurement of goods and services
Targeted and personalized marketing across all customer interactions
Selling and fulfillment of products and services across all channels
Servicing customer needs across all
interaction channels
MarketBuy
Service SellCustomer
Sourcing, controlling and
procurement of goods and services
Targeted and personalized marketing across all customer interactions
Selling and fulfillment of products and services across all channels
Servicing customer needs across all
interaction channels
MarketBuy
Service SellCustomer
Sustain Savings
Manage Risk
Optimize Compliance
Capital Efficiency
Improve Productivity
Smarter Commerce Lifecycle
Strategic Supply Management enhances Smarter Commerce Buy Solutions
-
© 2012 IBM Corporation© 2012 IBM Corporation
Our Solution – Emptoris Suite V9
§ Spend Analysis§Gain deep visibility of spend across systems and across the enterprise
§ Sourcing§Leverage the industry’s most robust and advanced sourcing solution
§ Contract Management§Establish a centralized contract repository, proactively drive compliance and create stronger contracts
§ Supplier Lifecycle Management§On-bosrd the right suppliers, manage performance and optimize the supply base, mitigate risk
§ Services Procurement§Compliance and control for growing contingent labor and services spend
§ Telecom Expense Management§Reduce telecom expenses and improve device management for mobile and global team
-
© 2012 IBM Corporation
How are they doing?Who should you buy from?
Emptoris Virtual Supply Master Technology
Emptoris Program Management
Emptoris Portal and Suite Reporting
External Market Forces
What should you buy?+ +
Your Enterprise SpendAnalysis SupplierOn-Boarding Supplier Classification Risk Management SourcingEnterpriseContractManagement
CategorySpend Management
Supplier Performance & Development
SpendAnalysis
-
© 2012 IBM Corporation
Supplier Performance & Development
CategorySpend Management
EnterpriseContractManagement
SourcingRisk ManagementSupplier Classification
SupplierOn-Boarding
SpendAnalysis
Spend Analysis
SpendAnalysis
Emptoris Spend Analysis Customers
§ Leverage Superior Data Enrichment– Ensure accuracy through best in class algorithms– Leverage a knowledgebase that has enriched $85T and
25B transactions
§ Identify Opportunities Within Categories– Track maverick spend across categories and savings
opportunities
§ Create and Prioritize Sourcing Pipeline– Source and rationalize entire supply base
via advanced analytics
-
© 2012 IBM Corporation
Supplier On-Boarding / Supplier Qualification
§ Maintain One “Portal” For All Suppliers– Register/on-board suppliers – Questionnaire-based supplier assessment
§ Ensure Low Maintenance Costs– New suppliers update own questionnaire
§ Enforce Compliance with Corporate Standards– Collect and maintain certificates
§ Find the Right Suppliers for Sourcing
§ Conduct Detailed Purchasing Market Analyses– Benchmark new suppliers against market standards
Emptoris Supplier On-Boarding Customers
General infor mation (finished)
Personal infor mation (executing)
Main contact (todo )
Save & next SuspendBack
Second c ontact (todo)
Financial infor mation
Environment infor maiton
In this chapter we request you to state your personal information. Based on this information a user account in the application will be created for you. You will receive your user name and password via e-mail.
Position
Here a very long text can be added to inform the user about what will happen with the inputted information and what should be taken in.
Download Roadmap 2010 (1,2 MB)
Here a very long text can be added to inform the user about what will happen with the inputted information and what should be taken in.
Download Roadmap 2010 (1,2 MB)
First name Last name
show 50 | 100 | 200 | all
OrganizationContactsRegistration date
First access at
Personal data
Last name
Membership due date
First name
Salutation Mr.
Certification assessment 5 of 26 prev. next
Cockpit la youtCockpit Cockpit la yout
PrintCopy [ open all | collapse all | default ]
Assessment pr ocess chart
Initia te assessment
ReleasedFinis hedSchedule In progress
Start assessment
Release assessment
Manage assessment
AbortedIn initia tion
Answer internal
Answer external
Go to
Financial information
Second contact
Main contact
Personal information
Environment information
General information
B uswell
Telephone
Fax
E-Mail
SpendAnalysis
SpendAnalysis
Supplier Performance & Development
CategorySpend Management
EnterpriseContractManagement
SourcingRisk ManagementSupplier Classification
SupplierOn-Boarding
-
© 2012 IBM Corporation
Supplier Classification
§ Identify High Impact Suppliers– Categorize/segment suppliers based on profile
§ Provide Cross-organizational Transparency to Supplier Importance
– View and assign classification by organization and category
§ Direct Resources to Strategic Relationships– Segment suppliers according to strategic importance– Designation Preferred Supplier relationships
§ Define Standard Strategies to Manage Suppliers– Associate programs with supplier classification
Emptoris Supplier Classification Customers
Cockpit Cockpit layout
The following tasks are currently open for the workflow of this evaluation
Task Evaluate
Status started
Remind Reassign Abort
Due date 15.12.08
Current tasks (2)
70 %
Executed tasks (3 | 2)
Executed tasks
The following tasks were conducted for this evaluation
Send notifications
The following notifications were send for this measure
Task
Initiate evaluationCoordinate
Hans Huber (I80)Peter Suiter (I81)
Responsible
07.11.0827.11.08
Due date
18.11.08 15:1025.11.08 13:20
Finished on
donecanceled
Status
Evaluate Maria Weiss (I81) 28.11.08 26.11.08 12:05 done
Mail typeEvaluation reminderEvaluation reminder
Irene Mol (I702)Leon Hamm (I702)
Recipient16.12.2009 16:5016.12.2009 16:53
Send on
show50 | 100 | 200 | all
show50 | 100 | 200 | all
Responsible Leon Hamm (I702)
Task Evaluate
Status started
Remind Reassign Abort
Due date 15.12.0815 %
Responsible Irene Mol (I702)
Quarterly Steel Evaluation 5 of 26 prev. next
PrintCopy [ open all | collapse all | default ]
Performance evaluation
Quarterly Steel Evaluation T204 Q2
Supplier: 378474747, Buswell AGCategories: A01 Steel cables, A02 Steel wiresOrganizations: O104, Tech Dept. Time frame: 01.04.2010 - 30.06.2010
84,24 %Good
Manage process
Manage evaluation
Start evaluation
Coordinate
Evaluate
Release evaluation
Abort evaluation
Reset contributions
Evaluation process chart
Initiate evaluation
ReleasedFinishedSchedule In progress
Start evaluation
Release evaluation
Manage evaluation
AbortedIn initiation
Evaluate
Coordinate
Performance evaluation series
M ar 09A pr 09
M ay 0912% 17%
26% 36%60%
July 09June 09
64 % 64%72% 80%
90% 91% 92%
Quarterly Steel Evaluation T204 Q267,34 %AverageSupplier: 378474747, Buswell AGCategories: A01 Steel cables, A02 Steel wires
Organizations: O104, Tech Dept.
SpendAnalysis
SpendAnalysis
Supplier Performance & Development
CategorySpend Management
EnterpriseContractManagement
SourcingRisk ManagementSupplierOn-Boarding
Supplier Classification
-
© 2012 IBM Corporation
Risk Management
§ Identify Risks Earlier– Defines risk indicators for suppliers, material groups and
regions – Secure process for identifying, evaluating and controlling
risks
§ Analyze Risks in Real-Time– Active purchasing risk formulation– Defines measures for risk avoidance, reduction or
acceptance
§ Mitigate Risks via Advanced Decision Support– KPI’s are integrated as an early warning system (economic
information, UN indices)– “Traffic light system” graphic analyses
Emptoris Risk Management Customers
SpendAnalysis
SpendAnalysis
Supplier Performance & Development
CategorySpend Management
EnterpriseContractManagement
SourcingSupplier Classification
SupplierOn-Boarding
Risk Management
-
© 2012 IBM Corporation
Sourcing
§ Flexible/Scalable Sourcing Events– Manage the entire sourcing process for either a single
RFx or a complex multi-stage negotiation
§ Self-Service Scenario Analytics– Create constraints to meet your unique sourcing
requirements and business preferences
§ Supplier Decision Support– Provide feedback allowing suppliers to optimize their
bids
§ Sourcing Desktop Intelligence– Access sophisticated capabilities in Microsoft Excel to
perform a number of analytical tasks
§ Flexible Awarding– Gain control with award flexibility, award incrementally
or re-run scenarios at a later date
SpendAnalysis
SpendAnalysis
Supplier Performance & Development
CategorySpend Management
EnterpriseContractManagement
Risk Management
Supplier Classification
SupplierOn-Boarding Sourcing
Emptoris Sourcing Customers
-
© 2012 IBM Corporation
Enterprise Contract Management
Emptoris Contract Management Customers
§ Support All Industry Contract Types– Manage “buy” and “sell” side contracts from a single
instance
§ Increase Contract Efficiencies– Streamline authoring with wizards and templates– Increase productivity via mass operations and bulk
loading capabilities
§ Enable Risk Mitigation and Contract Compliance– Enforce use of preferred languages and terms via
approvals– Proactively manage key milestones via alerts– Enforce compliance (e.g. spend) against contract
SpendAnalysis
SpendAnalysis
Supplier Performance & Development
CategorySpend Management
SourcingRisk ManagementSupplier Classification
SupplierOn-Boarding
EnterpriseContractManagement
-
© 2012 IBM Corporation
Category Spend Management
SpendAnalysis
SpendAnalysis
Supplier Performance & Development
EnterpriseContractManagement
SourcingRisk ManagementSupplier Classification
SupplierOn-Boarding
CategorySpend Management
Emptoris Category Spend Management Customers
§ Dramatically Reduce Telecom/Services Spend– Manage the complete procurement lifecycle (order to
payment) for Telecom/Mobile and Advanced Services spend
§ Minimize Costs of Invoicing Errors– Validate invoices, track bill disputes, perform audit checks
§ Increase Compliance to Contracted Terms– Ensure early payment discounts, increased use of
preferred suppliers, etc.
-
© 2012 IBM Corporation
Supplier Performance & Development
Emptoris Supplier Performance & Development Customers
134, Logistic development 5 of 26 prev. next
Print [ open all | collapse all | default ]
Cockpit layoutCockpit Cockpit layout
Performance evaluation
TitleQuarterly Steel evaluationQuarterly Service evaluation
Performance evaluations considered in this project
OrganizationO102, Tech Dept.O103, Service Dept.
1 PurchasingSelected evaluations[ open all | open structure | collapse all ]
1.1 Prices
85,00%
90,00%
1.2 Contracts 90,00%
1.2.1 Behaviour in contract negotiations 91,00%
1.1.1 Price compared to market 90,00%
1.1.3 Behaviour in contract negotiations n/a
1.1.2 Price development 80,00%
25%
15%
10%
5%
7,5%
0%
7,5%
1.2.2 Quotation transparency and quality 89,00%5%
Target
90,00%
95,00%
80,00%
Performance evaluation target
CategoriesA01, Steel productsB02, Electronic goods
Result90,00%80,00%
show 50 | 100 | 200 | all
Valid from01.03.201001.01.2010
Statusfinishedfinished
Valid until10.03.201001.03.2010
Savings calculation
Potential calculation for this project
Position
Purchasing savingsPersonal costsMaterial costs
Ist
77.200,00
13.200,00
V-Ist
7.500,0013,560,00
Budget
13.005,0024.000,00
Netto 44.000,0020.450,0018.070,00
KPIs (4)
KPIs defined for this project
KPI title% of repeat business turnover
Deviation of planned budget
DescriptionThe value of repeat business expressed as a percentage
The deviation of the planned budget (cost) is the differe
Last edited10.03.2010
14.04.2010
show 50 | 100 | 200 | all
Target80%
12.000
Current83%
17.000
% of invoices disputedRevenue per employee (or FTE)
Percentage of invoices disputed.Average revenue per employee (or FTE)
12.03.201013.04.2010
5%45.000
12%27.500
Project thumbnail
134, Logistic Development
Project responsible : Max Muster (T104)Planned end: 31.01.2010Project status: started (in time)
Total number of measures: 15Number of open measures: 5
01.01.2015 31.06.2015
35 days left
Project KPI progress
134, Logistic development
KPI Risiko
Process status overview
Total: 204 projects
In initiationIn progress
stoppedaborted
finished
10250%
2415%
5624%
7437%
6128%
§ Identify Strong & Weak Performing Suppliers– Supplier ratings leveraging objective and subjective
information
§ Obtain Complete View of a Supplier’s Performance Cross Organization & Category
– Execute category specific evaluations and analyze
§ Grow your Qualified Supplier Base– Cooperate with potential suppliers to achieve minimum
qualification criteria
§ Remediate Suppliers that Pose a Risk to your Supply Chain
– Define programs, with goals and track progress
SpendAnalysis
SpendAnalysis
CategorySpend Management
EnterpriseContractManagement
SourcingRisk ManagementSupplier Classification
SupplierOn-Boarding
Supplier Performance & Development
-
© 2012 IBM Corporation
Suite Reporting
Suite Reporting
SpendAnalysis
Supplier Performance & Development
CategorySpend Management
EnterpriseContractManagement
SourcingRisk ManagementSupplier Classification
SupplierOn-Boarding
SpendAnalysis
§ Access Valuable Procurement Intelligence– Gain a better understanding of performance
and opportunities through powerful, flexible reporting
§ Solution Specific Reporting– Contract Management– Services Procurement– Sourcing
§ Complete 360 Degree View– Provides complete supplier, spend and contract
data in a single view– Flexible and configurable
§ Where You Need It– Accessible via an easy-to-use Web or iPad
interface
-
© 2012 IBM Corporation
Program Management
Program Management
SpendAnalysis
Supplier Performance & Development
CategorySpend Management
EnterpriseContractManagement
SourcingRisk ManagementSupplier Classification
SupplierOn-Boarding
SpendAnalysis
§ Improve Management Control and Accountability
– Provides a framework through which all procurement programs can be managed, including budget and savings programs
§ Improve Productivity and Increase Organization Capacity
– Improves global coordination of procurement activities and the allocation of resources
– Provides a central, configurable workspace that simplifies communication, with tools that automate standard tasks and provide alerts for exceptions
§ Ensure Compliance– Guides users to follow pre-defined processes
and data collection guidelines compliant with corporate rules
-
© 2012 IBM Corporation
Emptoris Virtual Supplier Master
Virtual Supplier Master (VSM)
SpendAnalysis
Supplier Performance & Development
CategorySpend Management
EnterpriseContractManagement
SourcingRisk ManagementSupplier Classification
SupplierOn-Boarding
SpendAnalysis
§ Rationalize Disparate Supplier Data– Process supplier data inputs from multiple
sources to build a dynamic configurable master supplier record
– Configurable data fields allow VSM to manage critical non-ERP data such as performance and risk, diversity status, CSR records, etc
– Allocates suppliers a unique global ID that can be used throughout the Emptoris Suite
§ Discover New Suppliers– Search externally for new suppliers utilizing
external data services– Create supplier records from the data found
§ Category Data Management – Maintain a master category reference tree that
allocates all categories a unique global category ID that can be used throughout the Emptoris suite
-
© 2012 IBM Corporation
Emptoris Suite V9: Sustainable Benefits
Drive sustainable savings§ Manage all spend categories and identify savings opportunities across global
operations§ Actively enforce contract compliance to maximize revenue§ Maximize service and value from supply base
Ensure compliance and mitigate risk§ Centralize visibility, transparency and control across sourcing and contracting
processes§ Avoid supply disruptions and maintain brand image by closely managing and
monitoring your suppliers
Improve productivity§ Streamline and automate business processes to increase efficiency and
reduce workload§ Provide actionable intelligence, not just data, to enable optimal performance
and decision making
-
© 2012 IBM Corporation© 2012 IBM Corporation
Thank you!
Emptoris – �Supply and Contract ManagementThe past year……has shaped the corporate agendaOur mission and our commitment to youPage 5Driving Value with Industry LeadersConsistently Recognized as a Leader�by Independent Research FirmsPage 8Our Solution – Emptoris Suite V9Page 10Spend AnalysisSupplier On-Boarding / Supplier QualificationSupplier ClassificationRisk ManagementSourcingEnterprise Contract ManagementCategory Spend ManagementSupplier Performance & DevelopmentSuite ReportingProgram ManagementVirtual Supplier Master (VSM)Emptoris Suite V9: �Sustainable BenefitsPage 23