empowering uc
TRANSCRIPT
UC Analytics
Voice | Video | IM | Conference |
File Transfer | App Sharing
REPORTING AND ANALYTICS FOR MS LYNC / S4B
UC Analytics +
Real –Time
Presence | Lync RGS | Inbound Call Handling
REAL TIME WALL BOARDS FOR LYNC / S4B RESPONSE GROUPS
Version 2
User Adoption Costs / Billing
QoE / Capacity Planning
Employee Productivity
MAKE LYNC / S4B MANAGEABLE,MEASURABLEANDPRODUCTIVE
RELEVANT INFORMATION THROUGH CUSTOMISABLE DASHBOARDS AND AUTOMATED REPORTS
DASHBOARDCONFIGURABLE LAYOUTDYNAMIC CHARTSDIRECT FILTERINGSINGLE CLICK REPORTINGREAL TIME SNAPSHOTUPDATED EVERY 60 SECONDS
MONITORS
QUALITY TREND MEAN OPINION SCORE
LYNC / S4B CLIENT TYPES
CONFERENCE STATISTICS
CALL TYPE SUMMARY
GATEWAY SUMMARY
MONITORS
INBOUND CALL HANDLING
TOP DESTINATIONS
CALL STATISTICS CALL DETAILS
INBOUND CALL SUMMARY
CALL DISTRIBUTION BY
LOCATION
Or CREATE YOUR OWN REPORT FORMATS WITH THE REPORT DESIGNER USE THE STANDARD
TEMPLATES TO GENERATE REPORTS ON USER ADOPTION, QUALITY, CAPACITY, COST AND PRODUCTIVITY
REPORT BUILDERSORT AND SUMMARISEFILTERSCHART OPTIONSSCHEDULE REPORTSEXCEL, PDF, WORD, CSV
UC Analytics +UC Analytics
+Real –Time
Presence | Lync RGS | Inbound Call Handling
SUPPORTING LYNC / S4B RESPONSE GROUPSLIVE CALLS INFORMATIONREAL TIME WALL BOARDSPRESENCE STATUSES
UC Analytics +
Real –Time
Presence | Lync RGS | Inbound Call Handling
PRESENCE STATUS
RESPONSE GROUP SUMMARY
RGS WALL BOARD
PRESENCE STATISTICS
Wall Boards
ACTIVE CALLS
UC Analytics +
Real –Time
Presence | Lync RGS | Inbound Call Handling
PRESENCE DETAILS
Reports
RESPONSE GROUP AGENT LOGIN
PRESENCE SUMMARY
Coming soon…….
Network And Device Monitoring
DNA 365Real example of an end-to-end WAN Measurement with SCG equipment.
The permanent traffic monitoring indicated a packet loss issue.The fingerprint implies a bandwidth error.After inspection on packet level layer in Level 3 the bandwidth error was confirmed.
Day ProfileIndicating
Packet Loss
Day Profile Zoom
IndicatingPacket Loss
Packet LevelInspection +Detail View
DNA 365Real example of an end-to-end WAN Measurement with SCG equipment.
Permanent Round Trip Delay monitoring.Level 1 displays an 24 hour Quality Report. Level 2 displays the zoom in a timeframe of 15 minutes.
Day ProfileShowing
Round Trip Delay
Deep Inspection of
Round Trip Delay
