Empowering the BCMExamining the habits of highly effective

Business Continuity Managers

David Nolan, CEO

“Empowering the BCM”Examining the Habits and Characteristics of

Highly Effective BCM’s

This is session will focus on the habits and characteristics that highly effective BCM’s have in common. Some push on a rope. Others lead from the front of the room. Some cry for attention and support. Others demand it…and get it. What can we learn from effective BCM’s to make us and our programs more successful?

Regional Business Continuity Conference

Attributes of Underperformers

It starts with attitude!

Whether you think you can,

or think you can’t, you’re

probably right.Anonymous

Intellect can certainly help, but emotional intelligence more often separates success and failure.

Keys to the Kingdom!

OrganizationEmotional

Intelligence

Resourcefulness

Knowledge is power and includes what you know, who you know and how well you share.

All the knowledge in the world won’t help you if you’re not organized!

What is heard matters more than what is said. Effective communication must result in the transfer of knowledge.

Judgment is one of the pillars of trust. Judgment is the process of putting knowledge to work!

Getting more done with less is what often separates winners from losers.

2 3

6

Knowledge1

Communication4 Judgment5

Knowledge

Risks come from not

knowing what you’re doing.Warren Buffet

1. Knowledge

How do things work? How will they break? Process and flow Inter-relationships & Inter-dependencies Adjacencies & Nuances Politics & Economics

How will business operations be affected? Who will be affected & who can help? What are our alternatives?

Knowledge is power!

“How can I expect others to listen to me if I haven’t earned their respect? I do that by making sure that I am always informed, always credible.”

Do you know enough to succeed?

1. Knowledge

Knowledge is power!

“Casual ‘knowledge’ is dangerous, especially in a crisis. You can’t think you know, you need to really know!”

Organization

No business can succeed to

any great degree without

being organized.James Cash Penney

Organization prepares knowledge for action!

How Where When Why To what extent?

2. Organization

…ARRANGED FOR ACTION…

“It is easy to get overwhelmed with data. The key is to be organized in a way that puts your finger on the pulse of the situation!”

Emotional Intelligence

Educating the mind without

educating the heart is no

education at all.Aristotle

• Individual emotional intelligenceCan define one’s ability to convey thoughts effectively.

• Team emotional intelligenceSeparates effective teams from dysfunctional teams.

…ENGAGING & COLLABORATING…

3. Emotional Intelligence

“Emotional Intelligence is required to engage constituents in a meaningful effort…in other words, we have to listen and understand in order to collaborate effectively.

Are you part of the solution or part of the problem?

• Self Awareness

• Social Awareness

• Self Management

• Relationship Management

Individual Emotional Intelligence matters!

3. Emotional Intelligence

“My breakthrough came when I realized that what I said didn’t matter as much as what people thought they heard.”

Many hands make light work!

• Emotional awareness

• Emotion management

• Internal relationship management

• External relationship management

Team Emotional Intelligence matters more!

3. Emotional Intelligence

“Engagement is always a challenge, until you have a sense of shared purpose and trust.”

Communication

The art of communication is

the language of leadership.James Humes

Communication conveys knowledge & keeps people engaged.

4. Communication

…SHARING, INVOLVING & INFORMING…

“Communication is more a function of what is heard than what is said. It is only successful when the result is a common understanding.”

Crisp, concise, timely, factual Listening Confirming Knowledge transfer

Judgment

Good judgment comes from

experience. And a lot of that

comes from bad judgment!Will Rogers

5. Judgment

Sound judgment is essential to establishing trust!

…DECIDING, LEADING & EMPOWERING…

“There are few successful people with poor judgment. In the end, it’s actions that define us and the outcomes we achieve.”

What you ask for, When you ask, Your method of reasoning,

All contribute to establishing the BCM as the go-to person…or not!

Resourcefulness

The defining factor for

success is never resources. It’s

resourcefulness!Tony Robbins

6. Resourcefulness

Identify & consider all options Identify & consider all resources Leverage relationships to drive engagement

Real resourcefulness occurs at the intersection of knowledge, organization, emotional intelligence, communication and judgment!

…DELIVERING EXCEPTIONAL RESULTS.

“Change your tune from ‘I will get it done’ to ‘we’ll get it done’, and it’ll get done!”

Resourcefulness directly relates to program and actual response success.

Is a reliable source of knowledge, Is organized and therefore responsive, Is emotionally intelligent & works well with others, Is an effective communicator, Is trusted for his/her sound business judgment, Is respected for his /her resourcefulness.

The Successful BCM:

What makes a BCM successful?

“The challenge has been in not confusing experience with maturity. The secret lies in my ability to continue to learn and grow.”

How well do know your business? How organized and therefore responsive are you? Are you emotionally intelligent? Do you work well

with others? Are you an effective communicator, Are you trusted for your sound business judgment? Are you respected for your resourcefulness?

Challenge yourself

How well do you fit this description?

“It is easier to think of who you are than to think about who you need to be.”

Live with intent in your heart and actions!!!

Goals allow you to control the

direction of change in your

favor.Brian Tracy

We have time for a couple questions and/or comments

from the audience.

What do you think?

Please share your comments and questions.

Regional Business Continuity Conference