Employment Information Package for

Parking Officer - Casual

Position Number POS0167

Enquiries:

Greg Saunders, Team Leader - Parking Officers P: 03 6323 3159

Application Closing Date: Thursday, 9 February 2017 at 3.00pm

Address all correspondence to:

Manager Human Resources City of Launceston PO Box 396 LAUNCESTON TAS 7250

Email address: contactus@launceston.tas.gov.au When emailing your application, attachments should be sent in either Word (.doc/.docx), PDF (.pdf), TIFF (.tiff), JPEG (.jpg) or Excel (.xls/xlsx) formats.

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Introduction Launceston is the regional hub of Northern Tasmania and enjoys a rich natural and social history. Located at the head of the picturesque Tamar Valley, the Launceston region is renowned for its award-winning wines, gourmet dining experiences, magnificent natural features and friendly residents. The City of Launceston municipal area covers an area of 1,405 square kilometres with a population of around 67,000 residents. The City of Launceston is Tasmania's largest municipal council in terms of population and revenue.

Launceston boasts all the major facilities of a much larger city, many of which are owned and operated by the City of Launceston. The City of Launceston is served by 12 Aldermen, including the Mayor and Deputy Mayor. Click here to view City of Launceston's strategic and annual reporting.

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City of Launceston The City of Launceston is one of 67 Tasmanian workplaces recognised as an Employer of Choice by the Tasmanian Government. An Employer of Choice is a workplace which demonstrates contemporary workplace practices and provides outstanding support for its staff. The Council employs around 570 employees across a range of responsibilities.

Organisational Chart

General Manager

Robert Dobrzynski

Corporate Services

Michael Tidey, Director

Corporate Strategy

Customer Service

Finance

Human Resources

Information Management

Information Technology

Legal Services

Rates

Strategic Procurement

Development Services

Leanne Hurst, Director

Building Services

Community, Tourism & Events

Planning Services

Environmental Services

Economic Development

Facilities Management

Rod Sweetnam, Director

Architectural Services

Inveresk Precinct

Leisure and Aquatic Centre

Parking & Carr Villa

Emergency Management

Infrastructure Services

Harry Galea, Director

Operations

Technical Services

Queen Victoria Museum & Art

Gallery

Richard Mulvaney, Director

Collections & Research

Exhibitions & Conservation

Visitor Operations

Princess Theatre

Major Projects

Dale Sinfield, Director

Investigation & Design

Procurement & Implementation

Administration Support

Civic Affairs

Communications

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Department Chart

Manager Parking and Carr Villa

Carr Villa Memorial Park Parking

Parking Officers Administration Officers Parking Technicians &

Revenue Collectors

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Information for Applicants Please read this information carefully, as it will help you with the preparation of your employment application City of Launceston is an equal opportunity employer and complies with the requirements of the Human Rights and Equal Opportunity Commission Act (Clth) 1986 and the Anti Discrimination Act 1998 (Tas) during the recruitment and selection process. When applying for this position, you must provide the following documentation:

1. City of Launceston Application for Employment Form 2. Covering letter 3. Statement addressing the selection criteria 4. Resume 5. Availability Schedule

1. The Application for Employment Form is available here.

2. Your covering letter should introduce you and explain why you are applying for the

role.

3. All recruitment and selection decisions are based on merit. The most suitable person in terms of skills, knowledge, qualifications, relevant experience, alignment with organisational values and work attitudes is selected for the positon. Selection is based on the assessment of each application in relation to the selection criteria identified in the position description. The position description is included later in this information kit. The selection criteria consists of the qualifications, knowledge, skills, attitudes and abilities required to successfully perform the role. You must provide a statement which addresses each selection criterion for the role. Your statement should include examples which demonstrate how you meet each criterion.

4. Your resume should provide details of your qualifications, work history, special skills, training and competency details and referees, plus any other information which may support your application. Be clear and informative. Include the names, position titles, addresses and telephone numbers of at least two work referees.

5. Please complete the availability schedule (found on last page) in order for us to determine if your availability matches the needs of the department.

Post Application Process Short listed applicants will be contacted by telephone or email to arrange an interview. Unsuccessful candidates will be advised by email or post. Pre-employment checks The successful applicant will be required to undertake a pre-employment medical examination and consent to a national police check, at Council's expense, prior to a formal employment offer being made. Further information will be provided to the successful candidate.

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General Conditions of Employment Position Title: Parking Officer

Employment Terms: Casual

Working Pattern: 7 days a week, day and night shifts

Hourly Rate: $30.78* Includes casual loading

Superannuation: Employer contribution of 12.25%

Long Service Leave: Long service leave applies after 10 years continuous service

The Launceston City Council Enterprise Agreement 2013-2016 is available here

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Position Description

PF NUMBER: PF POS NUMBER: POS0167

POSITION TITLE: Parking Officer

AWARD CLASSIFICATION: Grade 2

EMPLOYEE: Vacant

DEPARTMENT: Parking and Carr Villa

DIRECTORATE: Facility Management

REPORTS TO: Parking Officer Supervisor

PREPARED BY: Greg Saunders

DATE: January 2017

APPROVED BY:

NAME: Andrew Frost

POSITION: Parking Coordinator

SIGNATURE:

POSITION PURPOSE (Why does this position exist)

This position exists to provide casual, after hours, week day, and weekend relief conducting meter patrols, car park duties and to assist with revenue collection and assist with basic parking equipment repairs.

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MAJOR ACCOUNTABILITIES/DUTIES AND INDICATORS

Accountabilities/ Major Duties

Activities/Tasks include: Performance

Indicators Car Park Officers

Operate and relieve Officers in multi-storey car parks;

Superior customer service provided

Parking Meter Officer

Patrols and issues parking infringements for meters and car parks

Reports any faulty equipment and parking problems

Traffic Infringements

Traffic flow around the city is not impeded. Infringements issued correctly and efficiently

Parking faults reported in a timely manner to ensure faults are fixed quickly

Public relations

Answer questions from members of the public, provide direction and support where appropriate

Courteous and polite manner used with customers

Operation of Control Room

Respond to customers and give direction via the intercom system

When required

Assist Parking Technicians with basic hardware maintenance

If there are staff shortages in the Technicians area

When required

Other duties as required by management

When providing weekday or weekend relief you may perform other Parking Officer duties as required, including coin collection and suburban patrols.

When required

Coin room To assist in the coin room with collection of monies from machines & meters

When required

Work Safely with a Duty of Care for fellow employees and ensure procedural compliance

Perform all work in a safe manner in accordance with the City of Launceston's Work Health and Safety Policy and Procedures

While at work, a worker must –

(a) take reasonable care for his or her own health and safety; and

(b) take reasonable care that his or her acts or omissions do not adversely affect the health and safety of other persons; and

(c) comply, so far as the worker is reasonably able, with any reasonable instruction that is given by the person conducting the business or undertaking to allow the person to comply with this Act; and

(d) cooperate with any reasonable policy

Ensure work is halted where unsafe practices are observed

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or procedure of the person conducting the business or undertaking relating to health or safety at the workplace that has been notified to workers.

(Section 28 Work Health & Safety Act 2012)

WORKING WITH CHILDREN CHECK

Yes/No

Working with Children Check required? No

SELECTION CRITERIA (KNOWLEDGE, SKILLS, ATTITUDES AND QUALIFICATIONS)

Good literacy & Numeracy skills

Excellent verbal communication and Customer Service skills

Excellent Negotiation and Conflict Resolution skills

Good Computer skills

Teamwork and Leadership Abilities

Ability to use Technology in the Workplace

Experience with Basic Electronics and Small Mechanical Repairs

"C" Class Driver's Licence

Courteous, polite, positive attitude, work ethic, person job fit, personal values align

KEY RELATIONSHIPS (External and Internal Customers, Supplier, Colleagues, etc)

Internal Nature of Relationships

Other Council Staff Working relationship

External Nature of Relationships

General Public Liaison, direction

Security Plus Tasmania Car Park Lock-ups

REPORTING STRUCTURE

Manager Manager Parking

Direct Reports Nil

DELEGATIONS & AUTHORISATIONS (Local Government Act 1982, By-Law No2 of 2013 & Road Rules 2009

COMPUTER AND CORPORATE APPLICATION ACCESS REQUIREMENTS (indicate the access required for this position)

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Yes/No Enter Workplace Details

Computer Access

Email and Internet/Watercooler Yes

Technology One Enterprise Suite No

Employee Self Service Yes

Purchasing No Limit $nil

Works & Assets No

Technology One Property & Rating Yes

ECM No

POSITION TARGET QUALIFICATIONS (required qualifications and competencies)

Good literacy and numeracy skills

Excellent verbal communication and Customer Service skills

Excellent Negotiation and Conflict Resolution skills

Good Computer skills

Teamwork and Leadership Abilities

Ability to use Technology in the Workplace

"C" Class Driver's Licence

Courteous, polite, positive attitude, work ethic, person job fit, personal values align

POSITION SCOPE (Budget Control, Relevant Statistics etc)

N/A

Confidentiality

Staff are a) Able to access; or b) May be exposed in the course of performing their duties to information that

may be related to individuals, organisations or the general dealings of the City of Launceston. Some of this information will be of a sensitive nature – either within or external to the organisation.

By accepting this position the employee undertakes: a) To keep all information that they are exposed to confidential during and after

their period of employment with City of Launceston. Information should never be disclosed outside of the organisation and only be disclosed to other employees if there is a need within the context of the task being performed.

b) To not access any information within the organisation's systems that is not directly relevant to their work.

c) To abide by the requirements of the Confidentiality and Privacy clause of the relevant Enterprise Agreement.

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OTHER RELEVANT INFORMATION

Is there any other background information that would assist in describing the nature and context of the role?

Parking Officers are part of a small, close working team who provide a valuable service to people coming into the CBD. This casual position will predominantly be required to perform work on weekends and weekday evenings and nights with some day shifts if required.

CITY OF LAUNCESTON'S ORGANISATIONAL VALUES Integrity – We behave ethically

We tell the truth

We keep our commitments

We meet both the spirit and letter of the law

Initiative - We lead the way

We have the courage and creativity to shape the future

We have the discipline to manage risk

We act decisively in a timely manner

Stewardship – We care about people and the community in which we live

We operate safely

We are environmentally responsible

We strengthen the community

Teamwork – We work together to achieve superior results

We share ideas and talents to develop solutions

We support and rely on each other

We value clear and open communication

Inclusion – We value diversity and respect the dignity of each person

We value differences in people and perspectives

We build relationships based on mutual trust

We recognise the contributions of every individual

Accountability – We take responsibility for our actions

We live our values

We set clear goals, measure results and seek to improve

We build the Launceston brand and reputation

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Expected hours of availability - Casual Parking Officer

Please indicate your likely availability for particular shifts, by entering a Y in the appropriate cell

Example:

Monday Tuesday Wednesday Thursday Friday Saturday Sunday Public

Holidays

8.30am - 5.30pm Y Y Y

Y Y Y Y

Name:

Availability: Monday Tuesday Wednesday Thursday Friday Saturday Sunday

Public Holidays

8.30am - 5.30pm

5.30pm - 12.30am

Please complete this form and include with your application