employee services 2015 - dubai international financial · pdf fileemployee services –...

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GOVERNMENT SERVICES OFFICE

Client Handbook

Employee Services – 2015

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DIFC – Government Services Office 5

DIFC Client Portal 5

General Instruction 5

How to apply for Employee Services through the DIFC Client Portal 6

Company Establishment Card Services 8

New Establishment Card 8

Establishment Card Application 9

1. Renewal of Establishment Card 9

2. Lost or Replacement of Establishment Card 10

3. Amendment of Establishment Card 11

4. Cancellation of Establishment Card 11

5. Renewal & Amendment of Establishment Card 12

6. Renewal & Lost Replacement of Establishment Card 13

7. Amendment & Lost Replacement of Establishment Card 14

8. Renewal, Amendment & Lost Replacement of Establishment Card 15

Add a new Service on the Establishment Card 15

EMPLOYMENT VISA SERVICES 16

New Employment Visa Package 16

1. Applicant outside the country 16

2. Applicant inside the country 18

Transfer to DIFC Employment Packages 20

1. Transfer of Employment Visa from Father/Husband/Others to DIFC 20

2. Transfer of Employment Visa from Government / Free Zone Entity to DIFC 21

3. Transfer of Employment Visa from a DIFC Entity to another DIFC Entity 23

Renewal of Employment Visa 24

Cancellation of Employment/Student Visa 25

1. Visa Cancellation with Passport 25

2. Visa Cancellation Without Passport 26

Amendment of Employment Visa 27

1. Transfer of Employment Visa to a New Passport 28

2. Change of Personal Details - Occupation 29

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3. Lost or Damaged Passport 29

4. Change of Nationality 30

Transfer of Employment Visa from DIFC to Others 31

Employment Entry Permit Services 32

1. Renewal of Entry Permit 32

2. Re-Issue Employment Entry Permit 33

3. Cancellation of Employment Entry Permit 34

Non-Sponsored Employment Services 35

1. New/Renewal of Seconded Employee Card 35

2. New/Renewal Employee Card for GCC National 36

3. Lost Replacement of Employee Card 37

4. Amendment of Employee Card 38

5. New/Renewal of Temporary Work Permit 38

6. Cancellation of Non-DIFC Employment Permit 39

Visit Visa Services 40

1. Short Term Visit Visa 41

2. Long Term Visit Visa 41

3. Cancellation of unused Visit Visa 42

On-Arrival Visa Extension 43

Other Employment Visa Related Services 44

1. Letter and NOCs 44

2. Company List of Employees issued by GDRFA (General Directorate of Residency and Foreigners Affairs

– Dubai) 45

3. E-Gate Card 45

4. Ejari Attestation 46

5. New/Renew P.O. Box 47

6. Cancellation/Tranfer of PO Box 47

7. PRO Card Application 48

8. Request to Abscond an Employee 49

9. Request to withdraw an Absconding Status 49

10. Visitor Card 50

11. Personal Information or Unified Number Report issued by GDRFA (General Directorate of Residency

and Foreigner Affairs-Dubai) 51

12. Entry Permit/Visit Visa Deposit at Dubai International Airport 52

13. Upgrade to Express after Medical Fitness Test 53

14. Government Fine Payment 54

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PSA Refund 54

GSO Clearance for Dissolution of a Company 54

Medical Fitness Test and Card Services 55

1. Medical Fitness Test for Non-DIFC Sponsorship 55

2. Medical Health Card Request 56

Add/Remove GSO Authorized Signatory 57

1.Add Authorized Signatory 57

2. Remove Authorized Signatory 58

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DIFC – Government Services Office

The Government Service Office was established to extend the support of General Directorate of Residency and

Foreigners Affairs – Dubai (GDRFA) to clients registered with DIFC. It has since become a one-stop-shop for a large

number of visa related services such as Employment visa services, Visit Visa Services, Dependent Visa Services,

Non DIFC sponsored employment services, etc.

The DIFC government service office Client Handbook – Employee Services is a detailed guide covering all aspects of

employment visa related applications. The menu provides a comprehensive list of services offered by the

Government Service Office, including the following details for each service:

Definition

Application process

Documents required to be uploaded along with the application

Original Documents required for the service

Service Fees and timeframe

DIFC Client Portal

The DIFC client portal is a system dedicated to provide DIFC registered entities with various online services such as

company and employee services. Through ‘Employee Services’, DIFC entities can apply for any of the services

offered by Government Services Office such as new employment visa, renewal, cancellation, etc. The portal also

facilitates the submission of dependent visa packages and a range of other optional services.

Please click here for portal access and to watch the introductory videos.

For further queries or clarifications, please e-mail the Government Service office on [email protected] or call us

on 04-362 2222.

General Instruction

Please read the instructions below carefully to ensure smooth processing of the applications submitted:

The company establishment card must be valid to be able to apply for “Employee Services”.

All employment visas should be renewed / cancelled within 30 days from the expiry date in order to obtain

complete access for “Employee Services”.

The company should ensure that the portal account has enough balance prior to submitting a Service

Request.

If the submitted service request requires any original documents to start the process, the original(s) should be

submitted at the DIFC Government Services Office as soon as the service request is submitted on the DIFC

Client Portal to avoid delays.

https://portal.difc.ae/signin

mailto:[email protected]

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The Portal User will be able to track and view the status of a submitted application through the portal.

However, DIFC Government Services Office will be contacting the client through email and SMS once the

documents are ready for collection as well as if further documents/information is required.

The documents uploaded along with the service request should be coloured and scanned with a high

resolution. Please ensure the passport photograph is with a white background, frontal view of the applicant

and in .jpg format.

Government Services related emails and SMS notifications will be sent to all portal users with ‘Employee

Services’ access.

All information provided on the applications submitted will be treated with confidentiality.

Clients are requested to ensure that they provide accurate information on all applications to avoid any delays

or errors. Government Services Office will not be responsible for any errors on documents due to the

provision of inaccurate information.

All requirements and fees listed in the manual/portal are subject to immediate change by General Directorate

of Residency and Foreigners Affairs Dubai or the Government Service Office without prior notice.

DIFC Government Services Office working hours are: Sunday through Thursday – 08:00AM to 03:00PM. The

office will be closed during announced public holidays.

How to apply for Employee Services through the DIFC Client Portal

This section provides clear guidelines on the submission process on the DIFC Client Portal.

User Access

If you wish to obtain access for the first time, or would like to update your current access, please follow the steps

below:

Click on the link: https://portal.difc.ae/User_Access_Form and select the desired option from the drop-down

menu (create new user or update existing user).

Fill the required information, upload the passport copy of the user and click on ‘submit’.

A ‘User Details Document’ will be generated in the system. Print this document; obtain the signature of the

user as well as the company authorised signatory as per the DIFC commercial license.

Receive an email from DIFC portal team with the user id and password.

Submission of Service Requests on the DIFC Client Portal

Below please find clear guidelines for the submission process on the DIFC Client Portal:

Log in the DIFC Client Portal and click on ‘Employee Services’

Select the required service from the list of services.

Fill the online application and click on ‘Save’.

On the next page, click on ‘download/upload doc’ and upload the required documents then click on ‘Save’.

https://portal.difc.ae/User_Access_Form

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Review the application and click the button ‘Submit’. Please ensure proper review of the service request is

done before submission. Changes cannot be made after submitting the service request.

Submit the original documents at the DIFC Government Services office if required only.

Returned Services Requests

Upon submission, DIFC Government Services Officer will review the application and approve, return or reject the

application. Incomplete applications will be sent back to the client for more information or documents re-upload.

If the service request is returned for more information, please click on the ‘Pending Actions’ icon and provide

required information in the field ‘Client Comments’ and then click on ‘Save’.

If the service request is returned for Re-upload Documents, please click on the ‘Pending Actions’ icon,

replace the required document(s) and then click on ‘Save’.

If the pending requirement is an additional upload, click on ‘Pending Actions’ icon, upload the required

document under ‘Download/Upload Doc’. After upload, click on the ‘step ID’. ‘Edit’ on the service request,

enter a comment on ‘customer comments’ and then click ‘Save’.

Fine payment on the DIFC Client Portal

If Government fines are to be paid, please go to Employee Services – Government Fines Payment. After

making the payment please click on ‘Step ID’, ‘Edit’ and enter a comment on ‘Customer Comments’ section

and then ‘Save’.

Track the status of the submitted Service Request

The applicant can view the latest status of the application by clicking ‘Service Requests’ in the client portal.

The system will list all the service requests submitted by the entity with a clear status of each.

Cancellation of a submitted Service Request

If you wish to cancel a submitted service request, then please follow the steps below. This is not applicable to service

requests cancelled before submission.

Open the service request and click on ‘Cancel’

DIFC GSO officer will verify the cancellation request and approve/reject accordingly

The service request will be stopped and a refund will be processed if applicable only. For new visa

applications, refunds will be applicable only before scheduling the medical fitness test. If the medical fitness

test is already scheduled, the refund will not be applicable.

The refund amount will be credited back to the company’s portal account after approval of DIFC finance

within 20 working days.

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Company Establishment Card Services

Conditions

A copy of a valid Establishment Card is required for all visa related services in Government Services Office.

The Establishment Card is valid for one year only and until the expiry of the DIFC commercial license,

whichever comes first, and should be renewed annually. Companies holding expired Establishment Cards will

not be allowed to submit any visa related applications at the Government Services Office.

Establishment card should be amended if there are any changes made on the DIFC license (change in trade

name, change of Address & change of business activity).

Failure to renew the Establishment Card within one month of the expiry date will result in fines issued by the

General Directorate of Residency and Foreigners Affairs of Dubai at a rate of AED 100 per month of delay.

In the event of the loss of an Establishment Card, the company is required to present an original policy report

when requesting a replacement.

New Establishment Card

This Service Request allows you to obtain the Establishment Card for the first time upon completing the

Incorporation/Registration of the DIFC entity.

Application Process

Log in the portal and select the service ‘New Establishment Card’ under Employee Services. Fill the Service

request with accurate information and submit after uploading the require documents.

An e-mail and SMS notification will be sent once the Establishment Card is ready for collection/delivery.

Documents to be uploaded

A valid DIFC commercial license.

A copy of the Certificate of Incorporation/Registration

Original Documents to be submitted

None

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Fees and Service Time

Service Type Service Fee (AED) Timeframe

Normal 1,000 + 2,500 (PSA Deposit) 3 working days

Express 1,250 + 2,500 (PSA Deposit) 1 working day

Note: The service time does not include any unforeseen delays from the General Directorate of Residency and Foreigners Affairs – Dubai.

Establishment Card Application

(Renewal, Amendment, Cancellation or replacement of Company Establishment Card)

1. Renewal of Establishment Card

This Service Request allows you to renew an expired Establishment Card.

Application Process

Log in the portal and select the service request ‘Establishment Card Application’ under Employee Services.

Fill the Service request with accurate information and submit after uploading the required documents.

Application Process

Log in the portal and select the service request ‘Establishment Card Application’ under Employee Services.


Submit the required original documents to DIFC Government Services Office.

An e-mail and SMS notification will be sent once the renewed Establishment Card is ready for

collection/delivery.



A copy of the current Establishment Card


Original expired Establishment Card

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Normal 800 3 working days

Express 1,000 1 working day


2. Lost or Replacement of Establishment Card

This Service Request allows you to obtain a replacement Establishment Card in lieu of a lost or damaged card.

Application Process

Log in the portal and select the service ‘Establishment Card Application’ under Employee Services. Fill the

Service request with accurate information and submit after uploading the required documents.

Submit the original document to DIFC Government Services Office.




Lost Certificate issued by Dubai Police

A copy of the Establishment Card


Original Lost Certificate issued by Dubai Police






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3. Amendment of Establishment Card

This Service Request allows you to amend company details on an Establishment Card.

Application Process






A copy of valid DIFC commercial license.



Original Establishment Card




Express 950 1 working day


4. Cancellation of Establishment Card

This Service Request allows you to Cancel an Establishment Card. Kindly ensure all employment visas are cancelled

and employees have exited the country or transferred to another entity prior to applying for cancellation of the

Establishment card. This service request is mainly for entities that are in the process of winding up.

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Application Process

Log in the portal and select the service ‘Establishment Card Application’ under Employee Services. Submit

after uploading the required documents.

Submit the original documents to DIFC Government Services Office.

An e-mail and SMS notification will be sent once the Establishment Card Cancellation is completed.


Copy of DIFC commercial license








5. Renewal & Amendment of Establishment Card

This service request allows you to renew an expired Establishment Card and amend the company details at the same

time.

Application Process







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A copy of Establishment Card





Normal 1,500 3 working days



6. Renewal & Lost Replacement of Establishment Card

This service request allows you to renew an expired Establishment Card which is lost.

Application Process












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7. Amendment & Lost Replacement of Establishment Card

This Service request allows you to apply for a replacement of a lost Establishment Card and amendment of the

company details at the same time.

Application Process

Log in the portal and select the service ‘Establishment Card Application’ under Employee Services and

submit after uploading the required documents.














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8. Renewal, Amendment & Lost Replacement of Establishment Card

This Service request allows you to renew an expired Establishment Card which is lost, with amendments in company

details.

Application Process

Log in the portal and select the service ‘Establishment Card Application’ under Employee Services. Submit

after uploading the required documents.














Add a new Service on the Establishment Card

(Short Term and Long Term Visit Visa services)

This service request allows you to add visit visa services to the company establishment card such as adding the short

term visit visa or the long-term visit visa services as well as increase the number of visit visas added already. If the

visit visa is not added yet, the company will not be eligible for any visit visas.

Application Process

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Log in the portal and select the service ‘Add a new service on the Establishment Card’ under Employee

Services. Submit after uploading the required documents.

An e-mail and SMS notification will be sent once the required service is added to the Establishment Card





None



Add Short Term or Long Term Visit Visa

5,440 + 40+ Guarantee of AED 1,000 per visitor

2 working days

Increase the number of Short Term or Long Term visit visa quota

720 + 40 + Guarantee of AED 1,000 per visitor

2 working days


Employment Visa Services

New Employment Visa Package

1. Applicant outside the country

This Service Request allows you to apply for a new employment visa under DIFC sponsorship while the applicant is

out of UAE.

Application Process

Log in the portal and select the service ‘New Employment Package’ under Employee Services. Select the

service type as ‘Applicant outside UAE’, Fill the Service request with accurate information and submit after

uploading the required documents.

An e-mail and SMS notification will be sent from the Government Service Office within 3 working days, given

that there are no further delays by the General Directorate of Residency and Foreigners Affairs, to collect the

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original entry permit which should be deposited at the port of entry prior to the applicant’s entry to UAE.

Submit the original passport and entry permit once the applicant has entered the UAE in order to process

his/her Emirates ID biometrics

Complete the medical fitness test at the DIFC medical centre.

If Emirates ID biometrics is ‘required’, collect the original passport, original visa (for new applications) and

Emirates ID registration form stamped by DIFC from Government Services Office right after completing the

medical test and undergo the EID biometrics (fingerprint and photo capture) at any Emirates ID authorised

centres.

Return all the original documents including the stamped Emirates ID registration form to DIFC Government

Services Office once the biometrics are completed.

An e-mail notification will be sent once the individual’s original passport, DIFC Employee card and original

Emirates ID registration form are ready for collection/delivery.

Documents to be Uploaded

Clear coloured passport photocopy, including the personal details page. Failure to submit a clear copy will

result in further delays.

Coloured copy of the Company Establishment Card.

Applicant’s photograph with white background in jpg format with a resolution of more than 200dpi

Copy of the employment contract signed by both parties highlighting the job title of the applicant. The

employer is entitled to delete any sensitive commercial terms. The contract is to be between the company in

DIFC and the employee which must be in compliance with DIFC employment Law. (Contracts signed

overseas will not be accepted). The selected job title in the new visa application should be identical to the job

title in the employment contract, if the same is available in the visa application form. If it is not available,

please select a job title that is closest to the title mentioned on the employment contract.

A copy of the highest educational certificate attested by UAE embassy in the country of certificate origin.

(This requirement is not mandatory for certain job titles such as Clerks or Assistants)

A clear copy of the applicant’s birth certificate attested by the UAE Ministry of Foreign Affairs is required if the

applicant is from a non-Arab country but holds a previous nationality or ancestral existence from any Arab

countries.

Proof of applicant’s previous entry if applicable.

Kindly note that the above listed requirements are the standard requirements for the visa application and

General Directorate of Residency and Foreigners Affairs reserves the right to ask for other supporting

documents even after submission of the application.

Original Documents to be submitted:

Original passport (required once the applicant has entered the UAE). Kindly ensure availability of at least two

empty pages in the passport before submission.

Original Entry Permit (required once the applicant has entered the UAE).

(2) passport size photographs (at the time of the scheduled medical test)

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Express 5,410 + 2,500 (PSA Deposit) 2 working days


2. Applicant inside the country

This Service Request allows you to apply for a new employment visa under DIFC sponsorship while the applicant is

in the UAE.

Application Process

Log in the portal and select the service ‘New Employment Package’ under Employee Services. Select the

service type as ‘Applicant inside UAE’, fill the Service request with accurate information and submit after

uploading the required documents.

Submit the original attested educational certificate along with a copy and the original passport as soon as the

service request is submitted. Please note that the entry permit cannot be issued if the original educational

certificate is not submitted at the front desk of Government Services Office.

An e-mail and SMS notification will be sent once the medical fitness test has been scheduled indicating the

requirement of Emirates ID biometrics


If Emirates ID biometrics is ‘required’, collect the original passport, original visa (for new applications) and

emirates ID registration form stamped by DIFC from Government Services Office right after completing the

medical test and undergo the EID biometrics (fingerprint and photo capture) at any of Emirates ID authorised

centres.

Submit back all the original documents including the stamped Emirates ID registration form to DIFC

Government Services Office once the biometrics are completed.

An e-mail and SMS notification will be sent once the individual’s original passport, DIFC Employee card and

original Emirates ID registration form are ready for collection/delivery.

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Clear coloured passport photocopy, including the personal details page. Failure to submit a clear copy will

result in further delays.

A coloured copy of the Company Establishment Card.


Cancelled previous employment visa and a copy of the labour cancellation for individuals with a pervious

residency.

Copy of the last visit visa, or last on-arrival visit visa stamp for individuals who are on a visit visa at the time of

application.



DIFC and the employee which must be in compliance with DIFC employment Law. (Contracts signed


title on the employment contract, if the same is available in the visa application form. If it is not available,

please select a job title that is closest to the title mentioned in the employment contract.

Highest educational certificate attested by UAE embassy in the country of certificate origin as well as Ministry

of Foreign Affairs in UAE along with a copy. (This requirement is not mandatory for certain job titles such as

clerks or assistants)



countries.



documents even after submission of the application.


Original passport (once the employment visa is issued). Kindly ensure availability of at least two empty pages

in the passport before submission.

Two Colour photographs (at the time medical test)






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Transfer to DIFC Employment Packages

1. Transfer of Employment Visa from Father/Husband/Others to DIFC

This service request allows you to transfer an employee from an individual sponsorship to DIFC sponsorship. Please

ensure that the applicant’s visa is valid to apply for the transfer.

Application Process

Log in the portal and select the service ‘Transfer to DIFC Employment Package’ under Employee Services.


An e-mail and SMS notification from the Government Service Office will be sent once the sponsorship

transfer form is ready for collection/delivery.

The signature from the previous sponsor must be obtained on the original transfer form. In case of transfer

from another emirate, the transfer form needs to be signed and stamped by the General Directorate of

Residency and Foreigners Affairs of the respective emirate.

Submit the original signed transfer form to the Government Services Office with the original passport, original

emirates ID and original attested educational certificate with a copy (if applicable).




If Emirates ID biometrics is ‘required’, collect the original passport and emirates ID registration form stamped

by DIFC from Government Services Office right after completing the medical test and undergo the EID

biometrics (fingerprint and photo capture) at any of Emirates ID authorised centres.






Clear coloured passport photocopies, including the personal details page and visa stamp page.


Clear coloured copies of current sponsor’s passport and visa

Clear Coloured copy of the company establishment Card.



countries.

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Copy of the employment contract signed by both parties highlighting the job title. The employer is entitled to

delete any sensitive commercial terms. The contract is to be between the company in DIFC and the

employee which must be in compliance with DIFC employment Law. (Contracts signed overseas will not be

accepted). The selected job title in the new visa application should be identical to the job title in the

employment contract, if the same is available in the visa application form. If it is not available, please select a

job title that is closest to the title mentioned in the employment contract.


of Foreign Affairs in UAE (if applicable)



documents even after submission of the application


Original passport (upon submission of transfer form with the signature of the sponsor). Kindly ensure

availability of at least two empty pages in the passport before submission.

(2) Passport size photographs at the time of the scheduled medical test.






2. Transfer of Employment Visa from Government / Free Zone Entity to DIFC

This service request allows you to transfer an employee from a Government Entity or any Free Zone Company to

DIFC

Application Process

Log in the portal and select the service ‘Transfer to DIFC Employment Package’ under Employee Services.


An e-mail and SMS notification from the Government Service Office will be sent once the sponsorship

transfer form is ready for collection/delivery.

The transfer form must be signed by authorised Signatory of the Government Entity/Free Zone authority. In

case of transfer from another emirate, the transfer form needs to be signed and stamped by the General

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Directorate of Residency and Foreigners Affairs of the respective emirate.

Submit the original signed transfer form to the Government Service Office with the original passport, original

emirates ID and the original educational certificate with a copy (if applicable).






biometrics (fingerprint and photo capture) at any of Emirates ID authorised centres.






Clear coloured passport photocopies of the applicant, including the personal details page and visa stamp

page.

Applicant’s photograph with white background in .jpg format with a resolution of more than 200dpi

Clear coloured copy of current sponsor establishment card

Clear coloured copy of the new company establishment Card.



countries.

Copy of the employment contract signed by both parties highlighting the job title. The employer is entitled to

delete any sensitive commercial terms. The contract is to be between the company in DIFC and the

employee which must be in compliance with DIFC employment Law. (Contracts signed overseas will not be

accepted). The selected job title in the new visa application should be identical to the job title in the

employment contract, if the same is available in the visa application form. If it is not available, please select a

job title that is closest to the title mentioned in the employment contract.


of Foreign Affairs in UAE (if applicable)


General Directorate Residency and Foreigners Affairs reserves the right to ask for other supporting



Original passport (upon submission of the transfer form with the signature of the sponsor). Kindly ensure

availability of at least two empty pages in the passport before submission.


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3. Transfer of Employment Visa from a DIFC Entity to another DIFC Entity

This service request allows you to transfer the employment visa of an individual from a DIFC registered entity to

another DIFC registered entity.

Application Process

Log on to the portal and select the service ‘Transfer to DIFC Employment Package’ under Employee

Services. Fill the Service request with accurate information click on ‘save’. Current Sponsor Details should

be filled with accurate information in order the system to locate the employee (Full Company name as per the

commercial license, Establishment card number as 2/6/xxxxxx and DIFC License No with 4 digits numeric

value only.)

Print the ‘Internal Transfer Form’ generated in the system. This form needs to be uploaded to the system

after the signature and stamp.

Upload all the required documents and submit the service request.

Submit the required original documents.

An e-mail and SMS notification will be sent once the individual’s original passport, DIFC Employee card are

ready for collection/delivery.



page.


Clear coloured copy of current company establishment card

Clear coloured copy of the new company establishment Card.

Internal Transfer Form signed and stamped by the authorised signatories of both companies as well as the

employee.


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DIFC and the employee which must be in compliance with DIFC employment Law. (a contract signed


title in the employment contract, if the same is available in the visa application form. If it is not available,

please select a job title that is closest to the title mentioned in the employment contract.


of Foreign Affairs in UAE along with a copy (if applicable)





Original passport. (Kindly ensure availability of at least two empty pages in the passport before submission)

Signed Internal Transfer Form.




Express 1,650 + 2,500 (PSA Deposit) 1 working day


Renewal of Employment Visa

This service request allows you to apply for employment visa renewal of a DIFC sponsored employee. Please ensure

that the visa renewal is submitted prior to the expiry of the visa to avoid over stay fines.

Application Process

Log on to the portal and select the service ‘Renewal of Employment Visa Package’ under Employee

Services. Select the applicant from the search option, fill the information and submit after uploading the

required documents

Submit the required original documents at DIFC Government Services Office.





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biometrics (fingerprint and photo capture) any Emirates ID authorised centre.

Submit back all the original documents including the stamped Emirates ID registration form to DIFC

Government Services Office once the biometrics are completed.





page.


Clear coloured copy of company establishment card



countries.


of Foreign Affairs in UAE along with a copy (if there is a change in job title upon renewal)


UAE General Directorate of Residency and Foreigners Affairs -Dubai reserves the right to ask for other

supporting documents even after submission of the application


Original passport (Kindly ensure availability of at least two empty pages in the passport before submission)





Express 5,310 2 working days


Cancellation of Employment/Student Visa

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1. Visa Cancellation with Passport

This service requests is to cancel an employee who is in UAE or outside UAE (for less than six months with a valid

DIFC Visa). Dependents visas should be cancelled prior to cancelling the employee’s visa. Eligible candidates only

can cancel the employment visa by holding their family visas.

Application process

Log on to the portal and select the service ‘Cancellation of Employment Visa’ under Employee Services.

Select the employee from the search option, fill the required information and click on ‘save’

Print the ‘Employee Confirmation Letter’ generated in the system.


Submit the original documents at DIFC Government Services Office.

An e-mail and SMS notification will be sent once the individual’s original passport, Cancellation papers are


Documents to be uploaded:


page.

Employee Confirmation Letter signed by the employee.



Original passport

Original DIFC Employee Card (if available)

Original Emirates ID

Employee Confirmation Letter signed by the employee.




Express 400 4 working hours


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2. Visa Cancellation Without Passport

This service allows you to cancel an employee who is outside UAE for more than six months or whose visa expired

while he/she is out of UAE. Dependents visas should be cancelled prior to cancelling the employee’s visa

Application process

Log on to the portal and select the service ‘Cancellation of Employment Visa’ under Employee Services.

Select the applicant from the search option, fill the information and submit after uploading the required

documents

Submit the original documents at DIFC Government Services Office (if any).

An e-mail and SMS notification from DIFC Government Services Office will be sent once Cancellation papers

are ready for collection/delivery.



page.



Original DIFC Employee Card (If available)

Original Emirates ID (If available)






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Amendment of Employment Visa

1. Transfer of Employment Visa to a New Passport

This service allows you to transfer a valid Employment visa of an employee from an old passport to new.

Application process

Log on to the portal and select the service ‘Amendment of Employment Visa’ under Employee Services.


documents


An e-mail and SMS notification from DIFC Government Services Office will be sent once Passports are ready

for collection/delivery.


Clear coloured copy of the old passport of the applicant, including the personal details page and visa stamp

page.

Clear coloured copy of the new passport




Original Passport (old and new)






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2. Change of Personal Details – Occupation

This service allows you to amend/correct employee name, designation, passport number or company name in a valid

Employment visa of an employee.

Application process



documents


An e-mail and SMS notification from DIFC Government Services Office will be sent once the Passport is



Clear coloured copy of the passport of the applicant, including the personal details page and visa stamp

page.


Attested Educational Certificate if applicable



Original Passport (Kindly ensure availability of at least two empty pages in the passport before submission)






3. Lost or Damaged Passport

This service allows you to transfer a valid Employment visa of an employee to a new passport issued in lieu of lost or

damaged

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Application process



documents

Submit the original Passport and Lost Certificate issued by Dubai Police at DIFC Government Services

Office. If the passport is lost out of UAE, visa information report issued by UAE Embassy/Consulate in the

country where the passport is lost will also be required.




Clear coloured copy of the lost/damaged passport, including the personal details page and visa stamp page.





New Passport

Original Lost Certificate

Visa Information report (if passport is lost out of UAE)






4. Change of Nationality

This service allows you to transfer a valid Employment visa of an employee to a new passport issued due to change

of Nationality.

31

Application process



documents

Submit all the original documents at DIFC Government Services Office..




Clear coloured copy of the old passport, including the personal details page and visa stamp page.


Clear coloured copy of good conduct certificate issued by Dubai Police

Clear coloured copy of the clearance letter issued by Dubai Courts.




Original Passport (old and new)

Good conduct certificate issued by Dubai Police

Clearance Letter issued by Dubai Courts.

Emirates ID

One Colour Photograph of the applicant



Normal 1,000 Not Applicable


Transfer of Employment Visa from DIFC to Others

This service request allows you to request DIFC approval to transfer an individual from a DIFC registered entity to a

Government entity, a Free Zone entity within Dubai or an individual sponsor.

32

Application process

Log on to the portal and select the service ‘Transfer of Employment Visa to Others’ under Employee

Services. Select the applicant from the search option, fill the information and submit after uploading the

required documents

Print the employee confirmation letter generated in the system

Submit all the original documents at DIFC Government Services Office.

Receive the visa transfer form signed and stamped by the DIFC.


Clear coloured copy of the applicant’s passport, including the personal details page and visa stamp page.

Clear coloured copy of the new sponsor’s passport, including the personal details page and visa stamp page

(if the new sponsor is an individual).

Clear coloured copy of the new sponsor’s establishment card (if the new sponsor is an entity).

Employee Confirmation letter signed by the company’s authorised signatory and the employee.



Original Sponsorship Transfer form signed and stamped by the new sponsor.

Employee Confirmation letter signed by the Employee.

DIFC Employee Card (if available)



Normal 400 Same Time

Note: there will be an additional fee of AED 400 if DIFC Employee card is lost or not available

Employment Entry Permit Services

1. Renewal of Entry Permit

This service request allows you to renew an expired entry permit of an individual before he/she enters the country or

before completing the local amendment. The request for renewal should be submitted within 3 days prior to the

expiry date of the entry permit.

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Application process

Log on to the portal and select the service ‘Employment Entry Permit Services’ under Employee Services.


documents.

Submit the original document to DIFC Government Services Office (if any)

An e-mail and SMS notification from DIFC Government Services Office will be sent once the Entry Permit

renewal is completed.


Clear coloured copy of the applicant’s passport

Clear coloured copy of the entry permit




Original Entry Permit (if the entry permit was collected from DIFC GSO)






2. Re-Issue Employment Entry Permit

This service request allows you to correct an error in an issued employment entry permit.

Application process



documents


34

An e-mail and SMS notification from DIFC Government Services Office will be sent once the amended Entry

Permit is ready for collection/delivery (if applicable).


None


Original Entry Permit (if the entry permit was collected from DIFC GSO)


Service Type Service Fee (AED)

(Applicant Outside the UAE)

Service Fee (AED)

(Applicant Inside the UAE)

Timeframe

Normal 760 1,300 3 working days

Express 1,000 1,650 1 working day


3. Cancellation of Employment Entry Permit

This Service request allows you to cancel an issued entry permit before stamping the visa on the passport.

Application process



documents


An e-mail and SMS notification from DIFC Government Services Office will be sent once cancellation of entry

permit is completed.



Clear coloured copy of the entry permit


35


Original Entry Permit (if the entry permit was collected from DIFC GSO) for unused entry permit cancellation

Original Entry Permit and Passport for used entry permit cancellation.






Non-Sponsored Employment Services

1. New/Renewal of Seconded Employee Card

This service allows you to obtain new employee card or renewal for the employee under secondment. The card will

be issued until the expiry date of the visa or the requested period whichever comes first.

Application process

Log on to the portal and select the service ‘Non-Sponsored Employment Services’ under Employee Services.

Select the employee/ fill the required information and submit.

An e-mail and SMS notification from DIFC Government Services Office will be sent once the Employee Card

is ready for collection/delivery.


Clear coloured copy of the passport, including the personal details page and visa stamp page.

A copy of the service level agreement signed by the DIFC Company and sponsor of the employee.

A non-objection letter from the sponsor if the employee is seconded from the parent company with same

company name.



Copy of the commercial license of the DIFC company

Copy of the commercial license of the sponsor.

36


None


Service Type Duration Service Fee (AED) Timeframe

Normal 3 months

6 months

9 months

12 months

300

600

900

1,200

3 working days

Express 3 months

6 months

9 months

12 months

400

800

1,200

1,500

1 working day

2. New/Renewal Employee Card for GCC National

This service allows you to obtain new employee card or renewal for a UAE/GCC National. . The card will be issued

until the expiry date of the passport or for a period of 3 years whichever comes first.

Application process


Select the employee / fill the required information and submit.




Clear coloured copy of the passport


Copy of the employment contract signed by both parties. The employer is entitled to delete any sensitive

commercial terms.


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None





3. Lost Replacement of Employee Card

This service allows you to obtain a replacement of the lost DIFC sponsored/seconded / GCC employee card.

Application process


Select the employee, fill the required information and submit.




None


None





38

4. Amendment of Employee Card

This service allows you to amend the personal details in a DIFC sponsored/seconded GCC employee card.

Application Process

Log on to the portal and select the service “Non-Sponsored Employment Services’ under Employee Services.

Select the employee, fill the required information and submit.





Applicant’s photograph with white background in .jpg format with a resolution of more than 200dpi.


Original Employee Card





5. New/Renewal of Temporary Work Permit

This service request allows you to apply for new/renewal of temporary work permit for an individual sponsored by

husband or father who wants to work for a DIFC entity without transferring the visa. Only Dubai emirate visa holders

can apply for the temporary work permit. Employee’s and Sponsor’s visa needs to be valid more than the period of

temporary work permit requested. The applicant should be in UAE upon submission of temporary work permit.

Application process


Select the employee/Fill the Service request with accurate information and save the application

Print the generated ‘Temporary Work Permit Application’ and ‘Sponsor’s NOC for Temporary Work Permit’.

39


An e-mail and SMS notification from DIFC Government Services Office will be sent once the Temporary Work

Permit and Temporary Pass are ready for collection/delivery.



Clear coloured copy of Sponsor’s passport, including the personal details page and visa stamp page



Clear coloured copy of the commercial license of the DIFC company

Temporary work permit application signed and stamped by the company authorised Signatory

Sponsor’s NOC for the temporary work permit with the signature of the sponsor.


None



Normal 1 months

3 months

6 months

12 months

770

1,100

1,320

2,270

3 working days

Express 1 months

3 months

6 months

12 months

1,010

1,420

1,720

2,950

1 working day

6. Cancellation of Non-DIFC Sponsored Employment Permit

This service request allows you to cancel a valid Seconded/GCC Card or Temporary Work Permit.

Application Process


Fill the Service request with accurate information and submit after uploading required documents.

An e-mail and SMS notification from DIFC Government Services Office will be sent to confirm cancellation of

40

the non-DIFC employee Card.


Clear copy of the Employee Card/Temporary Work Permit.


Original Employee Card (for seconded or GCC Employees)

Original Temporary Work Permit and Temporary Pass (for Temporary Work Permit holders).




Note: A charge of AED 400 will apply for lost cards upon cancellation.

Visit Visa Services

This service is to apply for short term (30 days), long term (90 days) visit visas for business visitors. Visitor is not

permitted to work in UAE. The company should add visit visa category (30 days, 90 days or multiple entry) to their

establishment card and open the quota, paying the required guarantee, prior to apply for the same.

Citizens of the countries listed below are entitled to an on-arrival visit visa upon entry to the UAE. A default number of

visit days will be given upon arrival by DNRD.

Andorra Croatia Germany Italy Malta San Marino Switzerland

Australia Cyprus Greece Japan Monaco Singapore United Kingdom

Austria Czech Republic

Holland (Netherlands)

Latvia New Zealand Slovakia United States

Belgium Denmark Hong Kong Liechtenstein Norway Slovenia Vatican City

Brunei Estonia Hungary Lithuania Poland South Korea

Bulgaria Finland Iceland Luxembourg Portugal Spain

Canada France Ireland Malaysia Romania Sweden

41

1. Short Term Visit Visa

This service request allows you to apply for short term (30 days) visit visa.

Application process

Log on to the portal and select the service ‘Business Visit Visa’ under Employee Services. Fill the Service

request with accurate information and submit after uploading required documents.

An e-mail and SMS notification from DIFC Government Services Office will be sent once the visit visa is

ready for collection/delivery




Clear coloured copy of the company establishment card

Copy of entry permit guarantee receipt (obtained upon adding short term visit visa to the establishment card)


None






2. Long Term Visit Visa

This service request allows you to apply for short term (30 days) visit visa.

Application process


42


An e-mail and SMS notification from DIFC Government Services Office will be sent once the visit visa is

ready for collection/delivery





Copy of entry permit guarantee receipt (obtained upon adding short term visit visa to the establishment card)


None






3. Cancellation of unused Visit Visa

This service request allows you to apply for cancellation of an unused business visit visa. Unused visit visa are not

cancelled automatically and must be cancelled by submitting a formal request to General Directorate of Residency

and Foreigners Affairs – Dubai.

Application Process

Log on to the portal and select the service ‘Cancellation of unused Visit Visa’ under Employee Services.

Select the applicant from the ‘search option’, fill the required information and submit after uploading required

documents.

An e-mail and SMS notification from DIFC Government Services Office will be sent once the visit visa

cancellation is completed.


43



Clear coloured copy of the visit visa


Original Visit Visa






On-Arrival Visa Extension

This service request allows you to extend the validity of an on arrival visa. Visitor must have entered through any port

in Dubai Emirate, in order to extend the validity through DIFC Government Services Office.

Application Process








Original Passport


44





Other Employment Visa Related Services

1. Letter and NOCs

This Service allows you to obtain various types of Non-objection letters; Salary Certificates or Employment

Confirmation letter for a DIFC sponsored Employee.

Application process

Log on to the portal and select the service ‘Letters and NOCs’ under Employee Services. Select the applicant

from the ‘search option’, fill the required information and submit after uploading required documents.

An e-mail and SMS notification from DIFC Government Services Office will be sent once the letter is ready for

collection.


Clear coloured copy of the applicant’s passport and visa

A recent dated supporting document from the company’s authorised signatory (salary certificate/Employment

Confirmation)


None



Normal 100 1 working day

Express 130 30 minutes

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2. Company List of Employees issued by GDRFA (General Directorate of Residency and

Foreigners Affairs – Dubai)

This service request allows you to apply for the establishment report issued by General Directorate of Residency and

Foreigners Affairs – Dubai. The establishment report lists all the employees with a clear status and entry/exit dates

for each.

Application process

Log on to the portal and select the service ‘Company List of employees issued by GDRFA’ under Employee

Services. Select the type of request and submit after uploading required documents.

An e-mail and SMS notification from DIFC Government Services Office will be sent once the report is ready

for collection.


Clear coloured copy of the company Establishment Card

Clear coloured copy of the company Commercial License

Original documents to be submitted

None





3. E-Gate Card

This service request allows you to apply for the E-Gate service through DIFC. Kindly ensure availability of the service

by calling GSO customer care (04-362 2391) prior to apply.

46

Application process

Log on to the portal and select the service ‘E-Gate’ under Employee Services. Select the employee/fill the

details and submit the request.

The applicant to visit DIFC Government Services Office to complete the process of issuing the E-Gate card

on the spot.


None


Original Passport



Normal 425 At the same time

4. Ejari Attestation

This service request allows you to attest the Tenancy Agreement with Dubai Real Estate Regulatory Agency (Ejari).

Application Process

Log on to the portal and select the service ‘Ejari Attestation’ under Employee Services. Fill the Service

request with accurate information, download the generated ‘Undertaking of accuracy Tenancy Contract

details’ and submit after uploading required documents.

An e-mail and SMS notification from DIFC Government Services Office will be sent once the ‘Ejari’ document



A clear coloured copy of the Tenancy Contract

A clear coloured copy of the latest copy of DEWA Bill. New DEWA customers can upload a copy of Security

Deposit

47

A clear coloured copy of the applicant passport and visa (if tenant is a person)

A clear coloured copy of both sides of applicant’s Emirates ID (if tenant is a person)

A clear copy of the Affection Plan

‘Undertaking of accurate Tenancy Contract details’ with the signature


Original Tenancy Contact





5. New/Renewal P.O. Box

This service request allows applying for new/renewal PO Box in DIFC.

Application Process

Log on to the portal and select the service ‘P.O. Box’ under Employee Services. Select the required service

and submit the application. For new PO box application, please enter ‘50*’ in the search field and click on

search to see the available number to select from.

Print the generated P.O. Box application

An e-mail and SMS notification from DIFC Government Services Office will be sent once the stamped P.O.

Box application is ready for collection/delivery

Submit the required set of application to DIFC Emirates Post office with the required payment to commence

the P.O. Box services. If the company is in formation, the form can submit to Emirates Post only once the

commercial license is issued


P.O Box application form filled, signed and stamped by the company signatory

Copy of company commercial license (not required if the company is in formation)


48

None

Fees and Service Time:



6. Cancellation/Transfer of P.O. Box

This service request allows Cancellation of PO Box or transfer the ownership to another company in DIFC.

Application Process

Log on to the portal and select the service ‘P.O. Box’ under Employee Services. Select the required service

and submit the application.

Print the generated P.O. Box Clearance/Transfer Form

Submit the Form to Emirates Post office located next to DIFC Courts and obtain a signature and stamp on

the form

An e-mail and SMS notification from DIFC Government Services Office will be sent once cancellation or

transfer is approved by DIFC Government Services Office


P.O Box Clearance/Transfer form filled, signed and stamped by the Emirates Post Authority

Copy of company commercial license


None




49

6. PRO Card Application

This service request allows applying for new/renewal of the PRO Card for the individual who would be responsible to

submit/collect documents from DIFC Government Services Office. Employee seconded from another company

outside DIFC is not entitled to obtain a PRO Card.

Applicaion Process

Log on to the portal and select the service ‘PRO Card’ under Employee Services. Fill the Service request with

accurate information and submit after uploading required documents.

An e-mail and SMS notification from DIFC Government Services Office will be sent once the PRO Card is



A clear coloured copy of the Passport and Visa

A clear coloured copy of the applicant’s Employee Card



None





7. Request to Abscond an Employee

This service request allows you to declare an absent employee as an absconder. If the employee is out of UAE,

company can declare the individual only after 3 months from the date of exit. Reporting the employee as an

absconder is subject for the verification of DIFC GSO.

Application Process

50

Log on to the portal and select the service ‘Request to Abscond Employee’ under Employee Services. Select

the employee from the search option, fill the required information and submit after uploading required

documents.

An e-mail and SMS notification from DIFC Government Services Office will be sent once the absconding

report is ready for collection/delivery.



A clear coloured copy of the company Establishment Card

An official letter from the company with details of the case and contact details of the employee.


None



Normal 1,500 + a Deposit of 5,020 2 working days

Express 2,000 + a Deposit of 5,020 4 working days

8. Request to withdraw an Absconding Status

This service request allows you to remove the ‘absconder’ status of a DIFC sponsored employee.

Application Process

Log on to the portal and select the service ‘Request to withdraw an Absconding status’ under Employee

Services. Select the employee from the search option, fill the required information and submit after uploading

required documents.

An email

An e-mail and SMS notification from DIFC Government Services Office will be sent once the absconding

status is withdrawn (if applicable).



51



None




Express 845 4 working days

9. Visitor Card

This service request allows you to apply for a visitor pass for a visitor or an Intern.

Application Process

Log on to the portal and select the service ‘Visitor Card’ under Employee Services. Fill the required

information and submit after uploading required documents.

An e-mail and SMS notification from DIFC Government Services Office will be sent once the Visitor Card is



A clear coloured copy of the passport

A clear copy of the Visit/Tourist Visa or On-arrival visa stamp page from the passport

Clear coloured copy of the visa if the visitor is on an Internship

A clear copy of the letter from the University if the visitor is on an internship



None


52


Normal 1 months

3 months

100

300

3 working days

Express 1 months

3 months

200

400

1 working day

10. Personal Information or Unified Number Report issue by GDRFA (General Directorate

of Residency and Foreigner Affairs – Dubai)

This service request allows applying for complete details of an employee from General Directorate of Residency and

Foreigners Affairs – Dubai system. The report will show the visa status as well as last entry and exit details.

Application Process

Log on to the portal and select the service ‘Personal Information or Unified Number Report issued by

GDRFA’ under Employee Services. Select the employee from the search option or fill the required

information and submit after uploading required documents.

An e-mail and SMS notification from DIFC Government Services Office will be sent once the report is ready

for collection/delivery.


A clear coloured copy of the passport and visa



None





53

11. Entry Permit/Visit Visa Deposit at Dubai International Airport

This service request allows you to request DIFT to deposit the entry visa/entry permit of an applicant, who is outside

UAE, at Dubai International Airport prior to the entry of the individual.

Application Process

Log on to the portal and select the service ‘Entry Permit/Visit Visa Deposit at Dubai International Airport’

under Employee Services.

Select the Service Request from the search option and submit after filling the required information.

An e-mail and SMS notification from DIFC Government Services office will be sent once the Entry Visa is

deposited at the Airport.


Copy of air ticket


None





12. Upgrade to Express after Medical Fitness Test

This service request allows you to upgrade an ongoing service request to express after completing medical fitness

test.

Application Process

Log on to the portal and select the service ‘Upgrade to Express after Medical Fitness Test’ under Employee

Services. Select the employee and Service Request number from the search option and submit.

The ongoing application will be converted to Express and an e-mail and SMS notification from DIFC

Government Services Office will be sent once the passport is ready for delivery.

54


None


None



Upgrade to express 380 n/a

13. Government Fine Payment

This service request allows you to pay for Government fines issued by General Directorate of Residency and

Foreigners Affairs – Dubai or Emirates Identity Authority.

Application Process

Log on to the portal and select the service ‘Government Fine Payment’ under Employee Services. Select the

related Service Request number from the search option and submit to make the payment.


N/A


N/A

PSA Refund

The service allows the companies who cancelled/transferred the employment visa of an employee and wishes to

refund the PSA deposit paid for the same employee. PSA deposit will be moved to ‘PSA Available’ in the portal as

soon as the cancellation/transfer is completed. This amount can either be utilised against new employment visa or

refunded. This service is not a part portal services.

Application Process

55

Submit all the required documents to the Government Service Office.

The approved PSA refund will be received within 30 working days.


N/A


Letter from the company addressed to the Government Service Office, requesting a specific amount for the

PSA refund and stating the names of the cancelled/transferred employees.

List of the current employees as per the Government Service Office Employee List Form, printed on the

company letter head, signed and stamped by an authorised signatory. Please send an email to

[email protected] for the template of ‘list of current employees’.

Copy of the exit stamp/copy of the employee’s new visa. If the employer is unable to provide the required

documents then the employer should apply for a Personal Information Report (please refer to GO-00100) to

confirm the employee’s exit or transfer.

Copy of the employee’s old visa.

GSO Clearance for Dissolution of a Company

The service allows you to obtain a clearance from DIFC Government Services Office to complete the dissolution of a

company in DIFC. This service is not a part of portal services.

Application Process

Cancel all employment visas and ensure all employees have exited the country or transferred to another

company.

Cancel the PO Box through the DIFC client portal, if the company holds a PO Box in DIFC.

Cancel the company Establishment Card through the DIFC Client Portal

Government Services Office will provide required clearance to the concerned Department and notify the

applicant accordingly.

Required Documents

A copy of company Commercial License.

Original Establishment Card (if not cancelled yet).

P.O. Box clearance form signed and stamped by Emirates Post Authority (applicable only if the company

holds P.O. Box in DIFC).


56

Medical Fitness Test and Card Services

1. Medical Fitness Test for Non-DIFC Sponsorship

The service allows you to avail a medical test at DIFC Medical Fitness Test Centre for a non-DIFC sponsored

individual.

Application Process

Log on to the portal and select the service ‘Medical Fitness Test for Non-DIFC Sponsorship’ under Employee

Services. Fill the required information and submit after uploading required documents.

An e-mail and SMS notification will be sent once the medical fitness test has been scheduled.


An e-mail and SMS notification from DIFC Government Services Office will be sent once the Medical Report



A clear coloured copy of the Passport and visa.

A clear coloured copy of the sponsor’s passport and visa if the applicant is sponsored by an individual.



2 coloured passport size photographs (at the time of medical fitness test)

Fees and Time of Service




2. Medical Health Card Request

This service request allows you to apply for new/renewal/re-issue of health card issued by Dubai Health Authority.

Application Process

57

Log on to the portal and select the service ‘Medical Health Card Request’ under Employee Services. Select

the employee or click on ‘next’ to fill the required information and submit after uploading required documents.

An e-mail and SMS notification from DIFC Government Services Office will be sent once the Medical Health

Card is ready for collection/delivery.


A clear coloured copy of the Passport and visa.


(1) coloured passport size photograph





Add/Remove GSO Authorized Signatory

1. Add/Remove Authorized Signatory

This Service request allows you to appoint/remove authorized signatory(s) for Employee Services. The Individual

appointed will be authorized to sign the salary certificates, Temporary Work Permit Applications, Internal Transfer

Applications or Employment Contracts.

Application Process

Log on to the portal and select the service ‘Add/Remove GSO Authorized Signatory’ under Employee


An e-mail and SMS notification from DIFC Government Services Office will be sent once the authorized

signatory is added to GSO signature database or removed from the database.


58

A clear coloured copy of the Passport of the signatory(s).

A clear coloured copy of the UAE residence visa if the signatory is a resident in UAE



None




Application Process

Log on to the portal and select the service ‘Add/Remove GSO Authorized Signatory’ under Employee


An e-mail and SMS notification from DIFC Government Services Office will be sent once the authorized

signatory is removed from GSO signature database.


A clear coloured copy of the Passport of the signatory(s).

A clear coloured copy of the UAE residence visa if the signatory is a resident in UAE



None




For any questions please contact us:

Telephone: 04 362 2222

Email: [email protected]

Visit us: Level B1 (Marble Walk) The Gate, DIFC
