EMPLOYEE ORIENTATION 2015

PHD Quality Improvement

Public Health

• Prevents epidemics and the spread of disease• Protects against environmental hazards• Promotes and encourages healthy behaviors• Responds to disasters and assists

communities in recovery • Assures the quality and accessibility of health

services

What is Quality Improvement?

A systematic process by which an organization involves its employees in improving the effectiveness of the organization and achieving the organization’s mission and strategic goals.

By improving performance and quality, public health systems can save lives, cut costs, and get better results.

Work Smarter, Not Harder

Is the work that we are doing to improve the health of North Idaho residents actually making a difference?

Have we seen improvements in the health of the population that can be attributed to the work that we are doing here at PHD?

Are we using our resources (staff, money, time) in the best way?

How It Works

Example: WIC

AIM: Increased WIC clientele by 5%MEASURES: Tracking number of client

appointments, No shows and new clients every month.

IDEAS: Text message reminders, Increased Outreach, Additional staff/CSR training.

Benefits of Quality Improvement

CLIENTS:Improved servicesImproved choicesExpectations met

or exceededClient oriented

employeesFriendlier

atmosphere

EMPLOYEES:• Pride in services

delivered• Job satisfaction• Improved

communications• Streamlined work

processes• Happier clients • Strong client

relationships

PHD:• Improved and

expanded services

• Improved community relations = better political relations

• Lower costs/cost contained

• Improved funding

Quality Improvement Team

EVERYONE plays a role in Quality

Improvement