employee engagement strategies for breakthrough …...employee retention 60%: yes, i intend to leave...
TRANSCRIPT
Employee Engagement
Strategies for Breakthrough
Performance
Gregory P. Smith
Chart Your Course International
www.chartcourse.com
Employee Engagement
The greater the power – the better the
performance
Engaged Employees
Job Engagement
Customer Satisfaction
Scores 38% higher
Employees who have
an above average
attitude toward their
work and their
employer will
generate…
Deloitte 2009 Talent
Management Study Profits 27% higher
Productivity 22% higher
www.chartcourse.com
Perfect Storm
• Job Satisfaction
• Job Engagement
• Retaining Top Performers
www.chartcourse.com
“American’s Job Satisfaction Falls To
Record Low”
The Washington Post
Only 45% of Americans are Satisfied With Their Jobs
2010 Conference Board Job Satisfaction Survey
Employee Retention
60%: Yes, I intend to leave
21%: Maybe, so I’m networking
6%: Not likely, but I’ve updated my resume
13%: No, I intend to stay
Source: Right Management
“Do you plan to pursue
new job opportunities as
the economy improves?”
www.chartcourse.com
ROAD Warriors
The greatest threat to an
organization is not the
employees who quit and left,
but the ones who quit but are
still on the job.
www.chartcourse.com
High Cost of Low Engagement
Motivated &
Not Yet
Competent
Demotivated
& Competent
Motivated &
Competent
Demotivated
& No Longer
Competent
Calculate this cost!
Fire, Quit or Retrain?
www.chartcourse.com
Provide Strong
Leadership
Reward & Recognition
Involvement Develop
Potential
Effective
Communications
CULTURE: VISION & GUIDING VALUES
EMPLOYEE ENGAGEMENT STRATEGIES
Provide Strong Leadership
Moffat/NY
Provide Strong Leadership
Reward & Recognition
Involvement
Develop Potential
Effective
Communications
www.chartcourse.com
Transformational Leadership
“The employees’ problems are
our problems”
Tom Draude
USAA
hrdirector
www.chartcourse.com
Critical Finding
Senior management has a sincere interest in employees’ well being is one of the TOP
DRIVERS in employee engagement.
www.chartcourse.com
Develop Leadership Behaviors
―A manager’s most important role is to
serve, grow, and inspire his or her people—with no
exception.‖
Synovus Financial
Accountability
www.chartcourse.com
“…retention of top talent is
impacted most by the ability
to provide meaningful work
and a culture where people
are passionate about what
they do …”
--Matthew W. Schuyler, Hilton’s CHRO
Source: HRE Jan/Feb 2011
www.chartcourse.com
“Delivering happiness to customers,
employees and vendors”
www.chartcourse.com
Confidential
7
Word of mouth speaks louder than press clippings…
2000A 2001A 2002A 2003A 2004A 2005A 2006A 2007A 2008F
Gross Sales $1.6 $8.6 $31.9 $70.1 $184.4 $370.4 $597.0 $840.0 $1,000
$0
$100
$200
$300
$400
$500
$600
$700
$800
$900
$1,000
Gro
ss
Sa
les
($
in
Ms
)
www.chartcourse.com
Zappos: Lesson’s Learned
Focus on the Culture
Know What Makes People “Happy” ($4K)
Be Part of Something Bigger than Yourself
Autonomy
Transparent Communication/All Hands/Twitter
Training and Continuous Learning
Progression Plans -- Internal Mobility
www.chartcourse.com
1. Set the Example
2. Listen to My Ideas
3. Be More Appreciative
4. Be More Fun
5. Reward Performance
6. Better at Communicating
7. Don’t Micro Manage
8. Show Genuine Concern
9. Try New Things at Work
10.Be More Fun & Enthusiastic
11.Get a Job Somewhere Else
Creating a Positive
Environment
BUSINESS
What Would You
Like to See Your
Managers Do?
1. Better at Communicating 77%
2. Be More Appreciative 70%
3. Reward Performance 57%
4. Set the Example 55%
5. Show Genuine Concern 50%
6. Handle Performance Problems 42%
7. Listen to My Ideas 37%
8. Try New Things at Work 32%
9. Be More Fun & Enthusiastic 26%
10.Don’t Micro Manage 26%
www.chartcourse.com
Frequency of Meetings = Trust and
Confidence
U.S. Merit Systems Protection Board
www.chartcourse.com
Best Practices • Appreciation Calls
• Bowling with Turkeys
• Employee Scavenger Hunt
• Rumor Mill Meetings
• Take a Walk in My Shoes
• Roast, Toast & Boast Sessions
• Skip Level Meetings
• Take People to Lunch
• Communication Workshops
www.chartcourse.com
Dynamic Communication Workshop
www.chartcourse.com
Precise Accurate
Concern for Quality Critical Listener
Non-Verbal Communicator Attention to Detail
Creative Slow Start / Fast Finish
Vacillating Temperamental
Competitive Confrontational
Direct Results-Oriented Sense of Urgency
Change Agent
Accommodating Dislikes Confrontation
Persistent Controls Emotion
Adaptable Good Listener
Good Supporter Team Player Persistent
Cooperative Sensitive to Others’ Feelings
High Trust Level Not Fearful of Change
Contactability Rather Talk than Listen
Verbal Skills Projects Self-Confidence
Process-Oriented Quick to Change
Independent Optimistic
Product-Oriented Slow to Change Self-Disciplined
www.chartcourse.com
M.O.D.D. Issue Boards
Makes Our Day Difficult
Rewards, Recognition and
Reinforcement
Is personal achievement
important?
Provide Strong Leadership
Reward & Recognition
Involvement
Develop Potential
Effective
Communications
www.chartcourse.com
Total Rewards Strategy
Recognition Roles Reputation
Respected
Leaders
Sense of
Purpose &
Meaning
Most Admired
Company
Right Person,
Right Job
Autonomy
Alignment
Motivation
Mobility
Appreciation
Peer-to-Peer
Employee
Driven
Personal
Accomplishment
Employee Engagement
www.chartcourse.com
Is Personal Achievement Important?
Recognition & Energizers
www.chartcourse.com
Building Connections • “Lunch Bunch”
• Adoption Papers
• Assign New People to Best Supervisors
• 30 Day “Intent to Stay” Interview
• Training & Development Plan
• “Dumb Question Coupon Book”
• Retention Report to CEO
Involvement
Provide Leadership
Reward Strategy
Involve
Develop
Evaluate & Improve
Provide Strong Leadership
Reward & Recognition
Involvement
Develop Potential
Effective
Communications
www.chartcourse.com
Of the 350 greatest
ideas and innovations,
only 7 came out of
meetings at work. Winston J. Brill, Ph.D.
www.chartcourse.com
"The brain is a wonderful
organ. It starts working the moment we wake up and
does not stop until we enter the office.”
Robert Frost
www.chartcourse.com
Best Practices
• Giraffe Award
• Greased Monkey Award
• Golden Vial – Baxter
• Take-a-Risk Chip
• Not Invented Here Award
• Vampire Process Audit
Bright Ideas Campaign • 3 weeks or less
• High energy
• Instant reward
• Friendly competition
• Guaranteed success
Develop Potential
Provide Leadership
Reward Strategy
Involve
Develop
Evaluate & Improve
Provide Strong Leadership
Reward & Recognition
Involvement
Develop Potential
Effective
Communications
www.chartcourse.com
Important Information
• Navigator Newsletter
• http://www.chartcourse.com/emailnavnews.htm
• Free Behavior Assessment
• http://www.chartcourse.com/free_assessment.html
• Bright Ideas Campaign
• http://www.chartcourse.com/bright-ideas-employee-
suggestion-program.html
www.chartcourse.com
Chart Your Course
International 770-860-9464
800-821-2487
Chartcourse.com
Highretention.com
Managingtoptalent.com
“Helping Organizations Create Best Places to Work”