employee engagement review - cibc mellon · scoring baskets for ... our leadership regularly shows...

Employee Engagement Review

ENGAGED INVESTED CONNECTED

2 MESSAGE FROM MAPLE TAM

EMPLOYEE ENGAGEMENT AT CIBC MELLON

ldquoAt CIBC Mellon great people set our company apart Our talented

employees are critical to achieving our vision we know that investing

in recruiting retaining motivating and engaging the brightest in the

industry helps position our company clients and stakeholders for

success Itrsquos with the effort and contribution of our team that

CIBC Mellon strives to be Canadarsquos leader in asset servicing

CIBC Mellonrsquos exceptional employee experience is defined by its

culture Driven by our vision and values employees are empowered

and given the tools and resources to make a meaningful impact both

in and outside of the workplace Reinforced by our commitments to

corporate social responsibility and lifelong learning CIBC Mellon

offers opportunities for continuous growth which are backed by a

competitive total rewards package that focuses on employee wellbeing

in its entiretyrdquo

Maple TamVice PresidentChief Human Resources Officer

3 EMPLOYEE ENGAGEMENT REVIEW

Contents

4 Total Rewards

Our Strong Foundation

5 Engaging Employees in our Communitybull Together in Action

workplace volunteering program

bull Ambassador Programbull Fundraising

9 Invested in Teamworkbull CIBC Mellon sportsbull Office social events

12 Invested in Lifelong Learning

14 Rewarding and Recognizing Our People

16 Strength in Diversitybull Diversity Committeebull Womenrsquos Initiatives

Networkbull Parenting Committee

18 An Engaging Workspace

19 Recent Employer Awards

CAREERS AT CIBC MELLONWersquore always looking for talented people to join our engaged team We invite you to explore current opportunities at CIBC Mellon by visiting wwwcibcmelloncomcareers

VISION AND VALUESCIBC Mellonrsquos vision of being a leader in asset servicing solutions in Canada is underscored by a foundation of core values client focus integrity teamwork and excellence


wwwvimeocomcibcmellonvisionandvalues

Teamwork


4 TOTAL REWARDS OUR STRONG FOUNDATION

CIBC Mellonrsquos Total Rewards strategy is designed to reward recognize and support employees throughout our company Our Total Rewards program is a comprehensive package of both monetary and non-monetary rewards that focuses on employee wellbeing in its entirety including

Total Rewards Our Strong Foundation


ldquoI feel so fortunate to work at CIBC Mellon I love the work I love the people I love the opportunities to grow There truly is a sense of community mdash I belong hererdquo

Alice Qiu Senior Fund Accountant Client Service Delivery

A firm believer in doing well by doing right CIBC Mellon has a strong corporate social responsibility program that supports workplace diversity and community activism

CIBC Mellon actively invests in employee training through a wide selection of learning and development programs that support an environment of continuous learning and improvement

Aside from our competitive savings and retirement packages CIBC Mellon offers an annual Short-Term Incentive Plan that supports our performance-based culture by aligning business goals performance and rewards

Understanding that each employee has a unique health and wellness profile CIBC Mellon is happy to offer tools and resources built on the principles of flexibility choice and sustainability which include our FlexChoice health and dental plan

CIBC Mellon helps employees achieve work-life balance through a catalogue of perks discounts and work-life resources including a host of in-office activities events and opportunities that help our team build and strengthen connections with colleagues

5 ENGAGING EMPLOYEES IN OUR COMMUNITIES

Corporate responsibility at CIBC Mellon is employee-centred employee-driven and employee-led with activities developed planned and executed by volunteer teams who carry out programming in addition to their daily roles

Our employee experience is built on empowering and encouraging individuals to make a positive impact in all facets of their lives in their work in their homes and in their communities As we ignite the passion of some of the brightest and sharpest minds in the industry we are proud to focus time energy and resources on making a positive difference for our communities

The growth of our workplace volunteering program is among the best examples of how CIBC Mellonrsquos engaged employees come together to give back Wersquove seen our program grow from a small enthusiastic group to inciting passion amongst the majority of employees across every business unit at our company Today we encourage and track employee participation with established corporate goals across all business units mdash with team rewards for achieving and exceeding participation goals

TOGETHER IN ACTION WORKPLACE VOLUNTEERISM CIBC Mellon is proud to support employees in their pursuits of making a difference with the Together In Action workplace volunteering program Through this program employees are encouraged to volunteer in their communities during regular business hours For each employee who volunteers in one of our workplace events CIBC Mellon donates $100 to the host charity plus an additional $100 when employees support a United Way member agency or program


Engaging Employees in Our Communities

ldquoWe believe in doing well by doing right creating a great environment for employees to thrive reducing environmental impacts and making a positive difference in the communities where we work and live Through our employee-driven corporate social responsibility program we directly engage CIBC Mellon employees in fostering responsibility throughout our organization and our sphere of influencerdquo

Muna Al-Joulani Assistant Vice President Human Resources Corporate Programs and Chair of CIBC Mellonrsquos Corporate Social Responsibility Steering Committee



AMBASSADOR PROGRAMCIBC Mellon donates up to $1500 to recognize the commitment and leadership of employees who volunteer 40 or more hours of their personal time with a not-for-profit organization

ldquoCIBC Mellonrsquos Ambassador Program has allowed our Scout group to participate in summer camps on a yearly basis I volunteer with a group in a neighbourhood where families do not always have the funds readily available to send their children to camp Support from CIBC Mellon allowed us to subsidize youth registration fees and purchase equipment necessary for members of our Scout group to enjoy a memorable camping experience It means a lot to me as an employee that the organization would provide funds to an organization I volunteer my personal time working with throughout the yearrdquo

Frank Bonta Senior Proposal Writer Business Development Communications

FUNDRAISINGAt CIBC Mellon our desire to build support for charity is matched with contagious enthusiasm From raffles to share-the-wealth draws to casual days CIBC Mellon employees are passionate and eager supporters of charity Each month we highlight a different charity for an engaging campaign of fundraising events and fun

CIBC Mellon employees will climb mountains (and ski down them) to create a positive difference The Ski for the Duke team hurtled down hills at enormous speeds helping raise much-needed funds to support the Duke of Edinburghrsquos Award Ontario in engaging at-risk youth (including first nations youth rural youth and youth in the justice system) in the Dukersquos self-directed program of skills development physical recreation community service and adventurous journey

Taking to the slopes for Ski for the Duke

EMPLOYEE VOLUNTEERISM AT CIBC MELLON

20162015

20142013

20122011

20102009

912790

674

351

385

250

150

50

These numbers are unique participants counting

individuals volunteering more than one time our 2016

volunteer count was 1481 across 290 separate events

Employee volunteerism at CIBC Mellon continues to increase year after year


Shooting hoops to provide opportunities for underprivileged youth to play sports in Toronto CIBC Mellon employees take to the courts annually to compete against the wolves of Bay Street in the Bay Street Hoops basketball tournament

CIBC Mellonrsquos ldquoHeart Throbsrdquo Big Bike team cycled through Torontorsquos financial district while our ldquoStrokebustersrdquo powered through London Since 2002 our employees have been supporting the Heart and Stroke Foundation of Ontario through Big Bike Fundraising

CIBC Mellon employees come together each year with passion and drive to raise funds via OneWalk to Conquer Cancer to help the Princess Margaret Cancer Centre achieve its vision of conquering cancer in our lifetime Our team raised more than $64000 for the cause in 2016 which included a thrilling tricycle relay race through our historic banking hall Watch the action at vimeocomcibcmellontrikerace

Scoring baskets for Bay Street Hoops

Teetering on tiny tricycles for The Princess Margaret Cancer Centre

Pedalling the Big Bike for Heart and Stroke Foundation


CIBC Mellon employees raised more than $420000 for United WayCentraide organizations across Canada through pledges volunteering events corporate matching programs and office fundraising activities Our campaign included engaging events articles and visits from community partners mdash all developed planned and executed by employee volunteers

Cooking up support for United Way

ldquoCIBC Mellon provides unmatched opportunities to discover your full potential and to live out your passions Through an environment of empowerment and collaboration I feel that my contributions are realized every day both in our day-to-day operations and within our communitiesrdquo

Shevon Perera Fund Accountant Client Service Delivery



Team CIBC Mellon had blades of glory during the 2016 season The team challenged hard in tournament play at CIBC Hockey Day for United Way

The Loch Ness Monster is the least of your worries when you have the CIBC Mellon lsquoCrsquo Monster dragon boat team taking to the shores of Lake Ontario The lsquoCrsquo Monsters paddle to devour the competition over the regatta season

CIBC Mellonrsquos tennis players make a racquet on the court but most importantly they serve up a lot of fun

Hockey

Dragon Boat

Tennis

9 INVESTED IN TEAMWORK

Invested in Teamwork

THE POWER OF FUNFun is a key element of our culture and our strategy by creating an environment where our teams come together mdash through sports events community activities or enjoying a relaxing refreshment together mdash we help foster great relationships and connect colleagues across our organization

CIBC Mellon Sports

Running home is the last thing to do when playing softball with your colleagues As always teams from CIBC Mellon love to knock it out of the park

Softball



Office Social Events

From chair yoga to a daily stretch to our engaging wellness fair our annual Wellness Week supports CIBC Mellonrsquos commitment to employeesrsquo overall health and wellness

Bringing employees together for a shared meal helps foster connection and positive working relationships From our outdoor barbeque to team pizza lunches to surprise refreshment events we know the power of breaking bread when it comes to breaking silos

Our leadership regularly shows appreciation for our team with company and branch-wide appreciation events like our hot chocolate day ice cream day gelato day beaver tail day pizza lunches and other delicious surprises and events

Putting our wellbeing first

Sharing food sharing experiences

Refreshing surprises

ldquoAt CIBC Mellon our commitment to excellent client service depends on reinforcing an operation that is efficient effective and continuously improving To meet the evolving needs of our clients our business and our industry we must invest in our greatest asset our people Creating an environment that fosters continuous improvement and nurtures innovation positions our employees to exceed our clientsrsquo expectations and move our company forwardrdquo

Richard Anton Senior Vice President and Chief Operations Officer


ldquoThe opportunity for unstructured open-ended exploration ndash as in a playground sandbox ndash is a central feature of a pilot project run by Ryerson Universityrsquos Ted Rogers School of Management in Toronto and industry partner CIBC Mellon Over a four-month period ending in April [2017] a diverse group of Ryerson undergraduates and CIBC Mellon employees meet daily at the financial services company to imagine its future in a fast-changing technological environmentrdquo

Jennifer Lewington about CIBC Mellonrsquos Business Innovation Hub in an article in The Globe and Mail ldquoHow Ryerson co-op students

are taking the banking industry forwardrdquo

11 INVESTED IN LIFELONG LEARNING


To maintain our edge in a complex industry ongoing investment into the skills knowledge and growth of our team is critical We know that maintaining our culture of excellence means constantly working to encourage our team to prepare themselves for the opportunities and challenges of tomorrow From recent graduates earning their CPA designations while launching their careers with us to experienced team members connecting with new roles across our company we encourage support and invest in our employeesrsquo lifelong learning


Invested in Lifelong Learning

ldquoAt CIBC Mellon we believe that an investment in employeesrsquo skills and knowledge today is an investment in tomorrowrsquos success We foster an environment of continuous improvement and offer an array of online and in-class resources to help our employees navigate and meet the challenges of our ever-changing industryrdquo

Shannon Conroy Assistant Vice President Learning and Development




e-Learning With more than 1400 courses and support tools e-Learning provides employees with the flexibility to build their skills and knowledge

Leadership Development Program Leaders develop the skills and capabilities to lead change build effective teams employ leadership in action and develop leadership throughout the organization The program has two levels laying a foundation for new leaders and building advanced capabilities for leaders of leaders

Skills for Your Success These workshops provide CIBC Mellon employees with an opportunity to enhance their skills and knowledge Together with their people manager employees can identify the skills they need to improve most choose a workshop and start building those skills one workshop at a time

Tuition Assistance Through our Tuition Assistance Program employees can further their careers and build their capabilities with an annual grant of up to $2500 for external training

Mentorship Program Employees have the opportunity to connect with senior leaders within the company helping to expand their skills and network

Job Shadow Program Employees are able to obtain a realistic job preview into areas where they may have a career interest or gain a better understanding of various roles within CIBC Mellon which will help them grow and develop in their current role

United Way Sponsored Employee Program Each year we second an employee with full pay to United Way for a 15-week placement This program gives employees a valuable chance to learn new skills while making a difference for our community

Employee General Meeting CIBC Mellon hosts an annual company-wide meeting to reflect on the successes and outline a strategic plan for the following fiscal year mdash covering business strategy as well as the broader context Our most recent meeting featured work-life expert Nora Spinks challenging employees to reflect on and equip themselves for ldquoThe Future of Workrdquo

Department Showcase Designed to give employees the opportunity to connect with each other and learn about other functions and services of the company this colourful and engaging employee-driven event invites our teams to help colleagues better understand the many roles and functions across CIBC Mellon

Here are just a few examples of the many learning and development opportunities that help our employees continually build on their potential

14 REWARDING AND RECOGNIZING OUR PEOPLE

RECOGNIZING PRODUCTIVE PEOPLEThe success of an organization is the sum total of triumphs both big and small that its employees drive each day Celebrating these successes isnrsquot a perk but a regular part of the CIBC Mellon employee experience

Rewarding and Recognizing our People

MyRecognition Our internal corporate social recognition platform allows employees to publicly recognize their peersrsquo contributions and earn points towards thousands of rewards Together our team shared more than 10000 recognition moments in 2016

Peersrsquo Choice Awards This peer-to-peer program provides employees with a meaningful way to recognize their colleagues when they demonstrate our values Peersrsquo Choice recipients earn MyRecognition points and acknowledgement at a quarterly celebration attended by our executive team

Employee Service Awards Employees are recognized for their ongoing commitment and dedication to helping CIBC Mellon achieve continued success with awards mdash and MyRecognition points mdash recognizing their years of service at one three five and every five years thereafter

MyRecognition


Presidentrsquos Leadership Award Each year one CIBC Mellon employee is recognized for consistently demonstrating exceptional leadership qualities and contributing in a way that inspires and motivates others The winner is announced live at our all-hands Employee General Meeting

Our 2016 award winner was Ian Fulton Assistant Vice President IPA

ldquoItrsquos through our culture of inclusion mdash sharing unique perspectives ideas experiences and expertise mdash that we are able to come together to be a leader in asset servicing in Canadardquo

Trish Roberts Relationship Management Account Manager and Chair of the Womenrsquos Initiatives Network


15 STRENGTH IN DIVERSITY

DIVERSITYWe know that building a vibrant culture of inclusion creates a stronger smarter and more successful company Proudly Canadian our employee population is as diverse as our nation and wersquove worked hard to cultivate a culture that seeks out and welcomes diversity in all its dimensions Part of creating strong communities includes encouraging our employees to shine in an environment that facilitates networking inclusion and learning about areas of shared interest

The Diversity Committee unites together a dedicated team of volunteers to organize events and networking opportunities highlight diversity-related resources and help further strengthen CIBC Mellon as an employer of choice for all career-seekers In 2016 the group hosted Diversity Showcases in Toronto and Mississauga bringing together more than 300 employees to celebrate difference share stories and have fun together

Our engaged workforce comprises individuals from many walks of life each with varying interests experiences and backgrounds CIBC Mellon employees are encouraged to bring their whole selves to work harnessing the energy from diverse perspectives while coming together to create a cohesive workplace tapestry CIBC Mellon employees are able to connect share and learn through our Diversity Committee Womenrsquos Initiatives Network and Parenting Committee plus tap into an array of affinity and employee groups from our parent companies CIBC and BNY Mellon including the CIBC Aboriginal Circle CIBC Pride Network and BNY Mellon HEART (focused on awareness of the needs of those with disabilities) These groups provide informal advice and help reinforce a workplace that provides equity and opportunity to all employees


Strength in Diversity

WOMENrsquoS INITIATIVES NETWORKOur Womenrsquos Initiatives Network (WIN) provides professional development and mentorship working to inspire CIBC Mellonrsquos women to lead The group celebrates the accomplishments of women through sharing stories at networking events seminars and discussion forums

2016 WIN activities included volunteering charity networking activities and fundraisers Several ldquocoffee and conversationrdquo events centered on a range of topics from leadership to the importance of networking and creating a positive first impression



PARENTING COMMITTEEWe recognize that our employeesrsquo identities and obligations extend beyond the office which includes parenthood CIBC Mellonrsquos Parenting Committee strives to further strengthen our family-friendly culture by raising awareness regarding CIBC Mellonrsquos policies support and programs for working parents including back-up childcare generous maternitypaternity top-ups and flexible working arrangements

In 2016 CIBC Mellonrsquos Parenting Committee hosted a number of workshops to address work-life balance strategies and parenting challenges Acting as a forum for parents prospective parents and those interested in parenting matters the committee offers support and several ldquohow tordquo workshops and resources to help employees achieve success both at home and at the office

ldquoCIBC Mellon has enabled me to pursue my career aspirations as well as fulfill personal obligations as a mom Being promoted during my maternity leave was motivational because it meant I didnrsquot have to choose between advancing in my career or raising a family mdash I could choose both Irsquom thankful to be working within an organization that fosters a supportive environment to pursue both pathsrdquo

Ana Perri Director Business Development Communications


Inspired by the sophistication and dynamism of Canadarsquos metropolitan areas we take steps to shape our employees spaces to support our vibrant and engaged team Our offices are situated in the hearts of Canadarsquos largest and most innovative cities and metropolitan areas catering to and supporting the lifestyles of our employees Steps away from transit entertainment and restaurants these neighbourhoods offer something for everyone at work at home and at play

In summer 2017 CIBC Mellon will be relocating its Toronto headquarters to the exciting and dynamic South Core neighbourhood in Toronto Our modern new space at One York Street will help reinforce CIBC Mellon as a forward-looking company and help further enhance our employee experience A sustainability-minded building One York is certified to LEED Platinum and features a green roof as well as deep water cooling systems from nearby Lake Ontario Details and finishing touches in our offices have been selected with our employeesrsquo wellbeing in mind

18 AN ENGAGING WORKSPACE

An Engaging Workspace

ldquoCIBC Mellon is large enough that you feel like yoursquore part of a big company but small enough to feel like a community I generally recognize everyone and have met a lot of people though various company events and business interactionsrdquo

Scott Turner Senior Trader Treasury Investments

GREAT WORKSPACE AND AMENITIESWe invest in a great workspace because we care about our employees From having a laugh or two with colleagues in the arcade room to enjoying quiet prayer or meditation in our reflection room to recharging in our employee lounges there is always a memory to be made at CIBC Mellon


19 RECENT EMPLOYER AWARDS


CIBC Mellon and its employees were

recognized as one of the Achievers 50 Most Engaged Workplacestrade in North America for the fourth consecutive

time This annual award recognizes

top employers that display leadership

and innovation in engaging their

workplaces

in North America for Employee Communication

1

Achievers 50 Most Engaged workplaces in North America

ldquoFeeling connected and being a part of something greater than myself realizing my contributions are worthwhile and are making a difference collaborating with the sharpest minds in the industry knowing Irsquom free to bring my unique talents and ideas to work each day mdash CIBC Mellon is a place where I want to berdquo

Andrew Kolwzan Account Administrator Recordkeeping

Contact us

Human Resources and Corporate CommunicationsCIBC Mellon320 Bay StreetPO Box 1Toronto ON M5H 4A6

wwwcibcmelloncomcareers cibcmellon LinkedIn+1 416 643 5000

copy2016 CIBC Mellon is a licensed user of the CIBC trade-mark and certain BNY Mellon trade-marks is the corporate brand of CIBC Mellon Trust Company and CIBC Mellon Global Securities Services Company and may be used as a generic term to reference either or both companies All rights reserved

REPORTING PERIOD This review covers CIBC Mellonrsquos employee engagement activities during the 2016 fiscal year (Nov 1 2015 to Oct 31 2016)Figures are in Canadian dollars except where otherwise noted

SOCIALLY AND ENVIRONMENTALLY RESPONSIBLE DISTRIBUTION

Approximately 90 per cent of the distribution of this report will be achieved electronically Printed copies are on Enviro100 paper which is manufactured from 100 per cent post-consumer recycled fibre and meets the mark of responsible forestry

Printed copies of this report were produced at Evarsquos Initiatives Phoenix Print Shop a socially and environmentally responsible commercial printer The Evarsquos Initiatives Foundations of Print training program for homeless youth has connected more than 100 youth with career-building opportunities in the graphic communications sector httpwwwphoenixprintshopca

2 MESSAGE FROM MAPLE TAM


ldquoAt CIBC Mellon great people set our company apart Our talented

employees are critical to achieving our vision we know that investing

in recruiting retaining motivating and engaging the brightest in the

industry helps position our company clients and stakeholders for

success Itrsquos with the effort and contribution of our team that

CIBC Mellon strives to be Canadarsquos leader in asset servicing

CIBC Mellonrsquos exceptional employee experience is defined by its

culture Driven by our vision and values employees are empowered

and given the tools and resources to make a meaningful impact both

in and outside of the workplace Reinforced by our commitments to

corporate social responsibility and lifelong learning CIBC Mellon

offers opportunities for continuous growth which are backed by a

competitive total rewards package that focuses on employee wellbeing

in its entiretyrdquo

Maple TamVice PresidentChief Human Resources Officer


Contents

4 Total Rewards
















Teamwork































20162015

20142013

20122011

20102009

912790

674

351

385

250

150

50






















Hockey

Dragon Boat

Tennis




CIBC Mellon Sports


Softball










































MyRecognition





































workplaces


1




Contact us









Contents

4 Total Rewards
















Teamwork































20162015

20142013

20122011

20102009

912790

674

351

385

250

150

50






















Hockey

Dragon Boat

Tennis




CIBC Mellon Sports


Softball










































MyRecognition





































workplaces


1




Contact us





































20162015

20142013

20122011

20102009

912790

674

351

385

250

150

50






















Hockey

Dragon Boat

Tennis




CIBC Mellon Sports


Softball










































MyRecognition





































workplaces


1




Contact us

























Hockey

Dragon Boat

Tennis




CIBC Mellon Sports


Softball










































MyRecognition





































workplaces


1




Contact us
















































MyRecognition





































workplaces


1




Contact us









































workplaces


1




Contact us








Contact us








employee engagement review - cibc mellon · scoring baskets for ... our leadership regularly shows...

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