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EMPLOYEE ENGAGEMENT IN TATA STEEL, WEST BOKARO DIVISION.

DEPARTMENT- Q-ACD & CENTRAL GARAGE

MAHADEV RANA121093 PGDM

GNIT COLLEGE MANAGEMENT.

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TATA STEEL1907.2013

ESTABLISHED 1907,Tata Steel is the world’s 6th largest steel company withan existing annual crude steel capacity 27 million tonnes .

India's highest civilian award, the Bharat Ratna. JRD TATA

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Landmarks TATA STEEL 1907-2007

• 1882 : At age of 43 jamest ji nusserwan ji tata read a report by a German geologist .Ritter von

on the availability of iron ore in chanda district in the central provinces which gave him the idea of giving india a steel plant.

• 1900 November 14- jamset ji was in England to

visit the secretary of state for India , George Hamilton .He decided to build a steel plant in india.

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CONT…

1907 : CM weld and srinivasa Rao discovered villege of sakchi at the confluence of two subernarekha and khorkai and the Railway station of sakchi .

• August 26- The Tata Iron & steel company was floated.• 2007 : march 08 –Tata steel acquires two steel

rolling mills in vietnam. April 02 Tata steel completes $ 6.2bn acuisition of Corus Group plc

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EMPLOYEE ENGAGEMENT.

Employee Engagement is a measurable degree

of an employee's positive or negative emotional attachment to their job, colleagues and organization which profoundly influences their willingness to learn and perform at work.

Aspects of Employee Engagement

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The employees and their own unique psychological make up and experienceThe employers and their ability to create the conditions that promoteEngagementInteraction between employees at all levels.Thus it is largely the organization’s responsibility to create an environment and cultureconducive to this partnership, and a win-win equation.

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THE 10 C’S OF EMPLOYEE ENGAGEMENT

• How can leaders engage employees’ heads, hearts, and hands? the literature offers several avenues for action; we summarize these as ten c’s of employee engagement, which are supposed to be essential for employee engagement.

1. CONNECT 2.CAREER:

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Cont….

3.CLARITY:4.CONVEY5.CONGRATULATE6.CONTRIBUTE 7.CONTROL8.COLLABORATE9.CREDIBILITY10.CONFIDENCE .

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INTRODUCTION TO WEST BOKARO DIVISION

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Cont..

• In 1947,the West Bokaro Division of TATA STEEL was registered and leased out for the working of the coal mine for 999 years.

• West Bokaro had the distinction of commissioning india’s 1ST WASHERY in 1951.Addition to this washery to treat VII seam coal was completed in 1973.

• The entire production of “Medium coking coal” of West Bokaro was supplied to Jamshedpur in 1956,the management of West Bokaro was taken over by a newly formed company m/s-west bokaro pvt. Ltd,a wholly owned subsidiary of TATA STEEL.

• In 1976 it become one of its two collieries divisions, the other being the jharia group.

• In 1970 open cast mining was introduced with small mechanization under (phase-1) expansion at West Bokaro .

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According to West Bokaro Division Employee Engagement are as :-

• Total Quality Management (TQM).• Small Group Activities (SGA).• Daily Management (DM).• Policy Management (PM).• Quality Circle (QC).

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Facilities extended to employees (non officers)

• Free accommodation / water • Free medical for self and family• Recreation clubs• Gymnasium facilities • School bus facilities for children on nominal

charge • Reimbursement of shool of one child• Electricity at nominal charge

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Mobile canteen & tool room

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Some Practices at quarry ACD and central garage

• 7 days working • Staggered weekely day of rest and canteen

breaks• Two grade system supervisory level • Semi – mobile canteen and field offices• Designed euipment

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Sample

• Considering the sort time duration for the survey, the sample had to be restricted to 100 respondents only.

• This study may be the subject to personal biases of the respondents while answering the questionnaires.

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RESEARCH METHODOLOGY

• Research methodology refers to the body of methods or techniques used in the study. The term method means an appropriate way of doing something. Every case of study requires a suitable method of investigation. There are various important methods, but questionnaire and interview are worthy to note.

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universe

• The universe comprises of Tata Steel, West Bokaro Division. This includes total of 3700 of different Employees and different positions/ designations.

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Sample size

• The sample size refers to the number of items to be selected from the universe to constitute a sample. The sample size used for the study includes 100 employees from Q-ACD department, of different skill, qualification, designation

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METHOD OF DATA COLLECTION

• The questions were distributed among the eligible participant and were to be filled by them. The research explained the questions to the participant who were unable to the implications of the given questions and helped in filling up the questionnaire. In Q-ACD department, the researchers met each and every participant personally in the shop floor.

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TOOLS FOR DATA COLLECTION

• PRIMARY DATA: Primary data are those data which are collected for the first time and thus happens to be original in nature. In this study primary data were collected through a questionnaire .

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QUESTIONNAIRE SURVEY

• In this study a questionnaire was prepared. The questionnaire consists of a set of questions that was circulated among the employees. The questionnaire utilized for the purpose of research was a semi-qualitative one. The questionnaire dealt with different aspect of the organization like, “aware of employees and company’s role”, “opportunity of growing employees and company”, “managers, supervisors and colleagues are helpful or not”, “likes and dislikes in TATA STEEL” etc. Altogether the questionnaire contains 32 questions, which were helpful in measuring the level of employee engagement.

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EMPLOYEE ENGAEMENT SURVEYS (ESS)

• engagement is broadly evaluated on two dimensions: how employees feel (their emotions towards the company, leadership, the work environment, etc) and/or how they intend to act in the future (will they stay, give extra effort, etc).

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INTERVIEW

• It refers to a meeting during which somebody is asked a question or a series of questions by the researchers. As the questionnaire utilized for research was a semi quantative questionnaire it involved interviewing the employees for their responses and comments

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employee profile

ployee Profile.

Em

• Age group 25-35 36-45 46-55 56-above• No:of respondent 20 35 30 15• • 2. Qualification non- metric metric intermediate graduate • No:of respondent 35 35 25 15• • • 3. Designation operator auto-electrician overman/

general• Supervisor

majdoor/• Explosive

• Carrier• Greaser• Helper • No:of respondent 35 10 25 30• 4. Year of service Less than 15 15-25 25-35 35-

45• No:of respondent 20 25 35 20

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• no QUESTIONS Strongly Disagree neither agree agree strongly• Disagree nor disagree agree• 1. Are you clearly aware of your role in this organization? 0 0 0 1 89• 2. Does the mission/purpose of your company make you• feel that your job is important? 0 0 0 15 85• 3. Do you feel the organization’s problem as your own? 0 0 0 3 97 • 4. Do you feel your organization will grow in future? 0 0 0 0 100• 5. Do you have opportunities at work to learn and grow? 0 0 0 20 80• 6. Do you feel company treat equally to all employees? 0 5 5 20 70• 7. Do you feel that your colleagues are supportive? 0 0 5 0 95• 8. Doyou feel that your managers are helpful? 0 5 5 10 80• 9. Do you feel that your supervisors guide you when you • needed? 0 10 10 0 80• 10. Are you member of small group activities (SGA)? 0 30 20 50 0• 11. Do u feel that rewards/recognition given in SGA are fair to• all SGA’s groups? 0 20 30 20 30• 12. How many improvements(KAIZEN) is contributed by you • yearly? 4 to 6 kaizens• 13. Do you think KAIZEN is a part of employee involvement? 60 20 5 5 10• 14. Do you think quality circle tools are problem solving tools? 0 0 5 15 80• 15. Do you feel company really take initiatives regarding • KAIZEN? 0 10 0 10 80• 16. Do you feel that KAIZEN is necessary for the growth of the • organization? 0 10 0 5 85• 17. Do you feel that S.G.A encourages towards new• ideas? 0 5 25 30 10• 18. Do you feel that your ideas are implemented in your organization ? 0

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• . Questions strongly disagree neither agree agree strongly• Disagree nor disagree agree• 19. Do you feel that your participation appreciated/recognized • by company? 0 5 0 11 85• 20. Do you feel that there is sufficient arrangement in an• orgnazition for dealing with employees problem? 0 20 0 80 0• 2. 21. Do you feel, managers or supervisiors think that• employees problem as their own? 0 40 0 50 10• 22. Do you feel that new ideas and initiatives improve your • product and services? 0 5 0 5 90• 23. Do you feel about your positional responsibility? 0 0 0 18 82• 24. Do you feel that your jobs are challenging and exciting? 0 0 0 5 95• 25 Do you feel proud to work for TATA STEEL? 0 0 5 5 90• 26. If you are offered high salaried job and facilities in another• organization, will you accept it? 90 5 0 5 0• 27. Do you feel your managers provide you proper training • according to your job? 0 15 5 70 10• 28. Do you feel your manager gives you formal• feedback on your performance? 0 15 5 70 10• 29. Do you feel your manager regularly coaches you on• improving your performance? 0 15 5 65 15• 30. Do you understand what company expected from you and• your work? 0 0 0 5 95• 31. Do you feel that there are promotion in right time? 0 10 0 75 15• 32. Do you aware of promotion policy? 0 40 0 60 0• 33. Do you feel that you come under extra standard force? 98 0 0 2 0•

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FINDINGS AND CONCLUSION

• On the basis of study, it can be concluded that the level of “Employee Engagement” is considerably high in the Q-ACD & central garage department of TATA STEEL in West Bokaro Division

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SUGGESTIONS AND RECOMMENDATIONS

• Supervisors and Managers should meet at regular intervals with the employees to discuss about the improvement in the company, at work place and in their living of standard, family problems etc.

• Gap between managers and the employees should be reduced by raising the level of engagement. For example: by conducting extra co-curricular activities like social and cultural programs.

• Very least employees feel that their ideas or work can’t be recognized/ appreciated. So encourage them by making them feel that their ideas as well as they are important for the company.

• Create good and healthy environment at work place and increase the environment.

• Some of the employees find their job boring and monotonous. Encourage them to take part in extra co curricular activities

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COT..

• Many of the employees want this changes to large extent:

• Surrounding village must be grow.• Any type of death case occurs, dependent

service should be provided.• Employees who got job on land basis, if any

type of death occurs, service should be provided to the dependent.

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Thank you